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1.

Through this article we theorize on the nature and effects of articulation work relative to the take-up and use of information and communications technologies (ICT). Articulation work is “work that enables other work”: that which links people, processes, and technologies within organizations. Articulation work in organizations is both common and too often invisible from a managerial or budgetary perspective. Drawing on data from a study of the introduction and implementation of mobile computing technologies into criminal justice organizations, we highlight two findings: (1) There exist ongoing but unmet articulation needs present in any organization or work system. (2) Articulation is cumulative. We find, that as work becomes more complex (such as adding new work tasks and using new technologies), there is more articulation needed. These findings raise issues with assessing the costs of articulation on individuals, and making arrangements to accommodate explicit and implicit articulation in organizational work, particularly around the take-up and ongoing use of ICT-based systems.  相似文献   

2.
Information technology (IT) engagement is defined as a need to spend more time using IT. Practice-based examples show that IT engagement can have adverse effects in organizations. Although users can potentially get more work done through IT engagement, observations show that the users might jeopardize their well-being and hamper their work performance. We aimed to investigate this complexity in the research on IT engagement by examining its potential antecedents and outcomes in organizations. Considering the potentially mixed outcomes, we developed a model to examine the effects of IT engagement on personal productivity and strain. We also aimed to explain the antecedents of IT engagement by drawing on the collective expectations for IT use. In particular, we examined the extent to which normative pressure on IT use drives users’ information load and IT engagement. Finally, we sought to understand whether users’ attempts to avert dependency on IT use reduced their IT engagement. Several hypotheses were developed and tested with survey data of 1091 organizational IT users. The findings help explain the role of normative pressure as a key driver of IT engagement and validate the positive and negative outcomes of IT engagement in organizations.  相似文献   

3.
Historically, organizations owned and controlled the information technologies (IT) their employees used: telephone, inter-office memos, mainframes and timesharing systems. Today, employees often want to use their own IT: not only personal smart phones and tablets, but also Twitter and Google Docs. This new trend can diversify and extend enterprise IT infrastructure, but leaves organizations struggling with technology uses that they cannot control. With the emergence of new technological paradigms in consumer markets and organizations, the management of IT infrastructure requires a more pragmatic and holistic approach that goes beyond simple technological considerations. In this paper, we present a three-part framework—technology, people and practice—that helps managers understand and mitigate these tensions. Drawing on two empirical studies of European executives and consultants form multiple management consulting firms, the paper further outlines changes taking place along the three aspects of the framework. It concludes by discussing three distinct approaches to the management of organizational IT infrastructure (passive, reactive, and pragmatic), and by offering greater insight regarding a pragmatic approach.  相似文献   

4.
《Research Policy》2022,51(5):104494
This paper focuses on the creation of new markets through technological exaptation i.e. the repurposing of existing technologies to serve new functions in a different market domain. We conceptualize the ability of new ventures to create new market applications for existing technologies as dependent on the knowledge, skills, and cognitive frames developed by the founding teams’ members during their professional careers. Specifically, we hypothesize that the extent of the founding team's employment experience across different organizations influences the probability that the new venture will create a new market through technological exaptation. We also explain why experience in entrepreneurially prominent organizations changes this relationship at various levels of prior employment experience. We test our arguments using data on blockchain startups (and their founders/co-founders) in the worldwide energy sector established between 2010 and 2019. The results show that the likelihood that a new venture develops a new market application for blockchain technology in the energy sector is associated with the professional experience of the founding team members. We discuss the implications of these findings.  相似文献   

5.
Various distributed work arrangements have been enabled by advances in information system and communication technologies. To date, these new arrangements have met with varying success, and it is unclear what outcomes society, organizations, and individuals expect from such new work settings. Moreover, we do not understand how aspects of the work environment, tasks, employees, management, and technology might interact to result in different outcomes. This article attempts to provide an integrative view of research on distributed work arrangements and provides a framework for exploring the impacts of these arrangements.  相似文献   

6.
Various distributed work arrangements have been enabled by advances in information system and communication technologies. To date, these new arrangements have met with varying success, and it is unclear what outcomes society, organizations, and individuals expect from such new work settings. Moreover, we do not understand how aspects of the work environment, tasks, employees, management, and technology might interact to result in different outcomes. This article attempts to provide an integrative view of research on distributed work arrangements and provides a framework for exploring the impacts of these arrangements.  相似文献   

7.
Studies of laboratory work have rarely focused on the role of intermediary organizations in developing R&D activities. Most studies focus on a single university-based research laboratory or an industrial R&D unit. Moreover the rejection by social constructivist scholars of universalistic, deterministic explanations of the development of science and technology has led to an overemphasis on the local features of scientific and technological work. Based on a case study of the role of the World Health Organization (WHO) in contraceptive R&D, this paper suggests that an analysis of the role of intermediary organizations enables us to go beyond a too-narrow focus on the micro-sociological dynamics of laboratory work, to include the macro- and meso-sociological dimensions of science and technology. First, a focus on intermediary organizations enables us to learn more about the manner in which locally specific laboratory cultures are transformed into translocal research practices. This paper shows how literary technologies, and to an even greater extent material technologies, are important tools in accomplishing standardization of local laboratory cultures. Second, a focus on intermediary organizations enables us to study how concerns that go beyond the laboratory--in this case, population control policies and the agenda of the WHO--help to shape laboratory practices.  相似文献   

8.
Social collaboration technologies have rapidly spread across organizations, offering a unique opportunity to improve the exchange of knowledge among employees, especially in distributed work environments. The increasing popularity of social-collaboration tools as an employee-oriented communication channel, inevitably raises questions about the future of email as its intensive use by knowledge workers is more and more perceived as being inefficient and unproductive. Through a quantitative case study methodology, this study seeks to explore the role played by the notion of habit in explaining employee knowledge sharing capability for firms implementing social collaborative practices in the context of no-email initiatives. Data collected within a large international IT services company, which is among the first firms having made such shift, were used to test the developed conceptual model. The findings suggest that habit is positively influenced by relative advantage and perceived ease of use while relative advantage was found to positively impact knowledge sharing capability. Besides, habit moderates the relationships between three attributes (relative advantage, perceived ease of use, and compatibility to a lesser extent) and knowledge sharing capability. Theoretical and practical implications developed from these findings are then discussed.  相似文献   

9.
10.
There is strong pressure to achieve greater uniformity, standardization and application of best practices in the service professions, a sector that is growing in presence and importance. At the same time, there is a conflicting demand for the delivery of high-quality (or high-priced or “knowledge-intensive”) specialized or localized services. Our article analyzes information systems-enabled standardizing of service work through an in-depth interpretative study of an ongoing standardization initiative within the field of nursing. Nursing provides a graphic illustration of the dilemmas involved in the standardization of service work. In nursing, standardization is commonly a feature of projects to improve both efficiency and quality in health care. In contrast to the dominant conception of standardization as a largely top-down, imposed process, we offer a view of standardization as incomplete, co-constructed with users, and with significant unintended consequences. The article contributes by (a) developing a theoretical perspective for the standardization of information-system-embedded service work and (2) providing operational and practical implications for system design and health care management.  相似文献   

11.
In this paper we will try to address technological diffusion and substitution from two methodological angles. The first consists in a complete and comprehensive morphological analysis (MA) of a set of (process) technologies for a particular industry. In the second part, we use the results of our MA of the technological trajectories in the casting industry, to analyse their diffusion in two countries, France and the FRG. With respect to the results of this work, we can express two observations. First, this case study will provide valuable insights on the conditions of exit from a “lock-in” situation. Second, the MA will permit us to avoid misinterpretation concerning the asymmetrical character and discontinuities of the diffusion trajectory of the technology under consideration.  相似文献   

12.
Abstract

A critical success factor for businesses in the twenty‐first century will be their ability to meet the environmental demands for complex coordination of action and rapid adjustments to volatile markets and global competition. Business teams are effective mechanisms for addressing the need for dynamic, flexible organizations that can effectively cope with complexity and turbulence.

Business teams are not a new phenomenon, but there is a new element in the equation: the use of information technologies (IT) to leverage team effort. Information technologies can enhance team performance through support of interaction processes by providing two types of functionality: coordination support and task execution support.

An agenda for action for moving forward a team‐based organization and use of information technologies for support of business teams is provided.  相似文献   

13.
针对以农业生产为主体的农户,基于整合型科技接受理论模型实证分析其采纳农业新技术的影响因素.结果 显示:绩效期望、努力期望、社会影响等均会影响农户对农业新技术的采纳意愿,且通过采纳意愿中介效应影响农户的采纳行为,而良好的便利条件、强烈的采纳意愿会促进农户的采纳行为.最后,从农户个人、乡镇村等各级组织、合作社以及政府等方面提出促进社会影响的正向作用、注重经济收益兼顾环境效益、增强农业新技术的易用性、优化获取农业新技术的便利条件等对策建议,以有效提升农户采纳农业新技术的积极性,提高农户经济收益.  相似文献   

14.
The increasing popularity of Web 2.0 has dramatically changed the way in which people communicate with others in their daily life or work. However, the use of social media is fundamentally different from that of traditional information technologies. Specifically, it requires collective efforts and interdependence between two or more people, and thus the usage behavior is no longer an individual's own decision or plan. Built on critical mass theory and social influence processes, this study tries to make an attempt to understand the determinants of collective intention (we-intention), which represents one's perception of a group of people acting as a unit. Instant messaging, one of the most popular social media platforms, has been chosen for investigation, and findings from a survey showed that perceived critical mass influenced we-intention both directly and indirectly through group norm and social identity. Recognizing the importance and relevance of collective intention will advance current understanding beyond individual intention-based models which are widely adopted in prior IS research. This study may be limited by having not included other alternative social technologies, but we leave this work for future research.  相似文献   

15.
Scientific breakthroughs coming from universities can contribute to the emergence of new industries, such as in the case of biotechnology. Obviously, not all research conducted in universities leads to a radical change from existing technological trajectories. Patents and patent dynamics have long been recognized as critical in understanding the emergence of new technologies and industries. Specifically, patent citations provide insight into the originality of a discovery that has received patent protection. Yet while a large body of literature addresses the impact of patent originality on various firm performance measures, we address the question of what conditions drive patent originality in the process of knowledge creation within the university. Using data on patented cancer research, we examine how research context – as reflected by the funding source for each scientist – is associated with patent originality. We find that when university scientists are partly funded by their own university, they have a higher propensity to generate more original patents. By contrast, university scientists funded either by industry or other non-university organizations have a lower propensity to generate more original patents. The significance of our findings in the cancer research setting call for further research on this question in other research fields.  相似文献   

16.
《Research Policy》2023,52(2):104673
This paper investigates how innovation intermediaries promote institutional change to facilitate public procurement of innovation (PPI). Several of the PPI implementation challenges reported in prior research originate in the institutional architecture underpinning demand articulation, and innovation procurement and adoption processes. We conceptualise innovation intermediaries as institutional entrepreneurs who seek to create new institutions or adjust existing ones to support PPI implementation. We report the results of two case studies of intermediaries facilitating PPI in the UK defence and health sectors, respectively. We contribute to PPI intermediation literature by showing that intermediaries address prevalent institutional failures through four types of institutional entrepreneurship activities: boundary spanning; advocacy; design of change; and capacity building. We elucidate, in particular, the role of individuals within intermediaries, as agents who learn about failures and adapt their institutional work over time. In doing so, these managers go beyond the remit and goals of the organisations they represent. The findings add to our understanding of how intermediaries support demand articulation for PPI by showing that their institutional work is also aimed at designing generic methods and processes to improve what is asked for, and how. We furthermore reveal conditions influencing the effectiveness of intermediaries' efforts to realise institutional change, thereby extending research on institutional entrepreneurship in PPI settings.  相似文献   

17.
The last two decades have witnessed a significant increase in discussions about the different dimensions of knowledge and knowledge management (KM). This is especially true in the construction context. Many factors have contributed to this growing interest including globalisation, increased competition, diffusion of new ICTs (information and communication technologies) and new procurement routes, among others. There are a range of techniques and technologies that can be used for KM in construction organisations. The use of techniques for KM is not new, but many technologies for KM are fairly new and still evolving. This paper begins with a review of different KM techniques and technologies and then reports the findings of case studies of selected U.K. construction organisations, carried out with the aim of establishing what tools are currently being used in U.K. construction organisations to support knowledge processes. Case study findings indicate that most organisations do not adopt a structured approach for selecting KM technologies and techniques. The use of KM techniques is more evident compared to KM technologies. There is also reluctance among construction companies to invest in highly specialised KM technologies. The high costs of specialist KM technologies are viewed as the barrier to their adoption. In conclusion, the paper advocates integrated use of KM techniques and technologies in construction organisations.  相似文献   

18.
Access to knowledge is increasingly the driver underpinning the globalization of research. In emerging industries, such access is often managed through alliance structures between small entrepreneurial organizations. The literature on international alliances, however, is dominated by studies of “Triad” nation partners (United States, Europe and Japan) which are often larger firms, collaborating for market access motives and usually with established technologies. In addition, prior research has concentrated on particular aspects, such as motives for, and initial circumstances of, alliance formation. Analyses of the dynamic aspects in the relationship between alliance partners are more scarce. This article describes a study of an international research alliance in which the technology is in the superconductivity industry (which itself is not conforming to traditional notions of an emergent technology), one partner is from a non-Triad nation and the primary motive for formation was access to knowledge. We argue that this study has revealed gaps in current alliance research and hypothesize how some more socially based and process-related considerations could enhance the debate on knowledge-seeking alliances.  相似文献   

19.
《Research Policy》2021,50(10):104343
Research in a number of fields has shown that brokerage is typically fragile while creating consequential outcomes. However, little work has examined the conditions under which brokerage ends, and furthermore, whether and when it terminates with closure in a closed triad that includes the broker, or in a dyad that connects the previously-disconnected alters but disintermediates the broker. We employ a comprehensive theoretical framework drawing on constrained agency to study these questions in a context of organizational innovation. Specifically, we investigate the role of hierarchy, inventors’ network neighborhoods and knowledge differences in shaping the evolution of brokerage. We test our ideas in the a setting of co-patenting in 41 large Chinese research-intensive organizations over the period 1996-2008, with a dataset of 36,338 patents applied for by these organizations. We first show that the type of brokerage ending matters for innovation outcomes by demonstrating that disintermediation creates more subsequent innovativeness than closure. Thereafter, we use a two-step model to first model the termination of brokerage and in the second step to predict the type of closing: disintermediation or closure. Our results show that the broker's and alters’ hierarchical rank similarity promotes disintermediation, as does alters’ connectedness in network neighborhoods, while knowledge differences among the broker and alters encourage the evolution of brokerage toward closure. We spell out the implications of our findings for organizational innovation and the management of R&D.  相似文献   

20.
The purpose of this paper is to critically examine the institutionalization of demand-driven modes of working in the R&D planning process and reveal possible weaknesses, through an analysis of a system of collective R&D funding by farmers. The findings indicate that, although end-users have the opportunity to raise issues that lead to R&D, queries are influenced by several actors in the R&D planning process in such a way that they do not adequately reflect farmers’ innovation needs. Conclusions are that more emphasis is required on joint demand articulation and involvement of end-users and other stakeholders in the innovation process, and on the institutional development of R&D funding organizations in order to adopt a more inclusive view on innovation.  相似文献   

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