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1.
《Government Information Quarterly》2019,36(2):226-236
The sustainability of public health practices requires collaboration between the government and its citizens. On the government's side, social media can provide a conduit for communicating health risk information in an effective and timely fashion, while also engaging citizens in informed decision-making. On the citizen's side, information communication technology (ICT)-based practices cannot function unless citizens recognize and act on their responsibility to actively engage with government social media platforms. Despite an increasing interest in understanding the adoption of ICT practices and e-government services for health risk communication, there remains a crucial need for a comprehensive framework to explain which factors determine citizen use of digital government resources. The purpose of this study is to investigate how to increase government accountability for motivating citizens to engage in ICT-based health risk communication, thereby attaining sustainable public health practices through collaborative governance.By integrating trust and health risk information into the e-government adoption model (GAM), this research examines factors that influence citizens' likelihood of using government social media resources. Survey data from 700 Korean citizens were analyzed using structural equation modeling. The results indicated that individuals with higher social media competency are more likely to (a) seek risk information through social media and (b) perceive the government's social media sites as easy to use. Consistent with the GAM, intentions to use the government's social media sites for information and interactions appear to increase as citizens perceive more value in using them regarding information quality, ease of use, functional benefit, and security. Furthermore, perceived trust in the government's social media resources appears to function as a mediator of this process. Initial trust in the government is an important determinant of perceptions of its digital resources. Citizens who trust the government tend to evaluate new initiatives positively and are more likely to accept and make use of them.The results of this study can inform policy design and implementation by elucidating the mechanisms that determine citizens' adoption and usage of digital government services. Theoretically, this work expands the GAM to include health risk communication and adds empirical evidence to the small yet growing body of knowledge of e-government initiatives. These findings also highlight the importance of public trust in the government, as this encourages citizens to seek health risk information and assistance from the government. Overall, the data and model generated in this investigation represent an important step toward the successful and sustainable modernization of public services. 相似文献
2.
《Government Information Quarterly》2023,40(1):101775
Government social media has been integrated as part of the government administrative tools to improve public service and promote public goals. However, the current government information literature is limited to understanding government social media adoption and its purpose for political marketing. The present study seeks to understand the role of government social media in promoting government digital initiatives (i.e., government-backed digital currency). The study validated the inter-relationships between government social media effort, privacy concerns, trust in technology, reachability, and citizens' participation in government-initiated digital innovations. A total of 505 responses from Chinese citizens were collected through an online self-administered questionnaire survey, and the data was submitted to a two-stage Partial Least Squares Structural Equation Modelling-Artificial Neural Network analysis. The analytic results revealed that privacy concerns, trust in technology, and reachability positively influence digital participation. In addition, the information quality and perception of trust in government social media have significant positive influences on government social media engagement. The study provides strategic practical suggestions to government agencies in effectively utilizing social media as a communication platform to foster citizens' participation in government's digital initiatives. 相似文献
3.
Electronic government has been defined as the use of information and communication technologies in government settings. However, it is neither a homogeneous nor a static phenomenon. Recent empirical studies have identified two important dynamics in e-government evolution. First, e-government in general has evolved from its initial presence on the Internet to more transactional and integrated applications. Second, at the aggregate level and as a general trend, national governments have started adding technological and organizational sophistication and state and local governments have followed. Based on the study of systems of rules, this paper argues that these two dynamics in the evolution of e-government are, at least in part, the result of pressures from public managers attempting to solve problems and from citizens, businesses, and other stakeholders, attempting to control the actions of public managers. Both forces, related to performance and accountability, respectively, have promoted change in the systems of rules governing the design, implementation, and use of e-government initiatives. Specifically, they have generated a cycle that continually increases technological and organizational sophistication in e-government initiatives and have also promoted the episodic and evolving adoption of similar features across levels of government. These two related evolutionary dynamics and the characterization of e-government as systems of rules and standards have some important policy implications, which are briefly discussed at the end of the paper. 相似文献
4.
Mahmud Akhter ShareefAuthor VitaeUma KumarAuthor Vitae Yogesh K. DwivediAuthor Vitae 《Government Information Quarterly》2011,28(1):17-35
This research has as its objective the discovery of the critical factors that enable citizens to adopt e-Government (e-Gov) at different stages of service maturity. To accomplish the objective, this research has explained the related concepts and theories and developed a research framework grounded on a strong theoretical and literature review background. The empirical study was conducted in Canada, which is a leader in providing mature e-Gov services. From our results, we have observed two ontological differences from the present literature in the adoption behavior of e-Gov where organizational and financial perspectives have distinct implications over parsimonious technology adoption behavior. First, technology adoption model (TAM), diffusion of innovation theory (DOI), and theory of planned behavior (TPB) cannot capture and specify the complete essence of e-Gov adoption behavior of citizens. Second, e-Gov adoption behavior also differs based on service maturity levels, i.e., when functional characteristics of organizational, technological, economical, and social perspectives of e-Gov differ. Our findings indicate the critical factors that enable citizens to adopt e-Gov at different stages of service maturity. Public administrators and policy-makers have potential implications from the findings of the adoption behavior of e-Gov at different maturity levels. 相似文献
5.
《Government Information Quarterly》2022,39(2):101681
Previous research has identified a variety of barriers to digital government, and regularly emphasizes the importance of individuals that navigate institutional contexts and strategically pursue digital government solutions. This exploratory analysis investigates how these individuals understand barriers to digital government and the strategies that they apply to overcome them. Using interviews with digital champions in the U.S government, we extract the tactics employed to overcome these barriers including storytelling, community building, external validation, orientation towards citizen perspectives and a reliance on external peer networks. Results highlight the interconnected nature of barriers and the non-linear quality of strategies, and allow the construction of a theoretical model for structural and cultural barriers and strategies as experienced by digital champions. This model highlights the perceived efficacy and impact of cultural strategies, and the association of these strategies with external peer networks and citizens, and a tension in how digital champions describe actors and approaches introduced from the private sector. 相似文献
6.
《Government Information Quarterly》2023,40(1):101776
Governments increasingly promote the adoption of smart initiatives based on the intensive use of information and communication technologies (ICTs) to face urban challenges and improve the quality of life of citizens. Multiple styles of smart initiatives have been developed, depending on the government leadership, the level of participation, collaboration, and involvement of stakeholders and institutions in public decision-taking processes. In this respect, this paper identifies patterns of public strategies in their strategic planning approaches focused on political attributes, analysing 1635 smart initiatives disclosed on internet by 12 Spanish Smart Cities. Findings reveals that formal strategic planning is mainly performed in Smart Cities with conservative and coalition governments and where the predominant scope of strategy is global. 相似文献
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8.
Ibrahim H. Osman Abdel Latef Anouze Zahir Irani Baydaa Al-Ayoubi Habin Lee Asım Balcı Tunç D. Medeni Vishanth Weerakkody 《Government Information Quarterly》2014
E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts. 相似文献
9.
Theoretically and practically E-Government and the digital divide are intertwined social phenomena. Using sophisticated information technologies (IT) in government has little social value if citizens are not able to use services or interact in political processes in meaningful ways. Similarly, understanding the development and use of IT in government without incorporating a demand perspective would potentially lead to partial explanations of a complex social reality. This article argues that studies about E-Government and the digital divide, which have been relatively disconnected research areas, have important parallels and potential intersections. These parallels may be useful in understanding E-Government projects and policies in a more comprehensive way and, consequently, for developing effective digital strategies. The paper reviews trajectories in E-Government and digital divide research and suggests potential implications drawn from the digital divide literature for E-Government research and practice, including model and theory development, understanding users, and some determinants of demand. 相似文献
10.
E-Government initiatives of varying scope and complexity have been implemented at the municipal and other levels of government throughout the world. These projects have been chronicled in both academic and practitioner journals and the proceedings of various E-Government conferences. As a consequence of this growing body of data, it is now possible to look across the experiences of numerous governments to understand if there are common issues that may impact the probability of success of E-Government programs. This paper examines the literature to search for critical planning and implementation issues that have had significant effects upon the success of E-Government initiatives. A conceptual framework is proposed which contributes to the theoretical understanding of E-Government initiative planning and implementation, and may inform practitioner success with new E-Government initiatives. 相似文献
11.
This paper examines the extent to which state governments in the United States have adopted open e-government initiatives. The adoption is examined in terms of the three pillars of open government identified by President Obama's administration: transparency, participation, and collaboration. Chief Information Officers (CIOs) of state governments were surveyed to identify the extent of the adoption. The paper highlights that open e-government initiatives are unevenly developed. Nearly two-thirds of the CIOs surveyed felt that they have achieved high levels of open e-government, but fewer CIOs felt similarly with respect to each of the pillars of open government. Whereas a majority of the CIOs deemed good strides in the achievement of transparency, they were less sanguine about achieving advanced methods in citizen participation or collaboration among agencies. 相似文献
12.
Ida Lindgren Christian Østergaard Madsen Sara Hofmann Ulf Melin 《Government Information Quarterly》2019,36(3):427-436
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic approach and illustrate that digital public services change public encounters concerning when, where, and how interactions occur, what each actor does, and the skills required of them. By relating these changes to emerging digital technologies (e.g. data mining, machine learning, sensor technology, and service automation), we illustrate that while these new technologies carry the potential to further digitalize service provision and fulfill the democratic goals of digital government, authorities can apply the same technology to restrict, control, and surveil citizens. Based on a critical discussion on what digitalization might entail for society, we identify problem areas arising from this development and propose a research agenda for understanding this phenomenon further. We raise questions and ethical concerns regarding accountability and reskilling of citizens and public officials as public service provision becomes citizen self-service. 相似文献
13.
Challenges in the adoption of crisis crowdsourcing and social media in Canadian emergency management
《Government Information Quarterly》2019,36(3):501-509
When a disaster occurs, government agencies are responsible for managing the response and recovery efforts of the impacted communities and infrastructure. Crowdsourcing and social media are widely used in disaster response, yet their primary implementation and application are often via non-governmental agencies and private citizens. A review of the literature suggests that government emergency management agencies in Canada have made little documented progress in adopting crowdsourcing or social media for emergency management. Most of the literature around crowdsourcing and social media for emergency management focus on its use or role outside of Canada (e.g. the USA, Australia, etc.). In order for government agencies in Canada to progress, it is important to identify the Canada-specific barriers and constraints. This study offers a new perspective from Canadian government emergency management agencies to address this gap. Through a series of semi-structured interviews with 15 government officials from 14 agencies, this study identifies the primary challenges and constraints faced by Canadian agencies looking to adopt crisis crowdsourcing. Results indicate that organizational factors, policies, and federal legislation in Canada present barriers to crisis crowdsourcing (including crowdsourcing through social media) adoption within agencies at various levels of government. Based on these results, recommendations are made to support the adoption of crisis crowdsourcing amongst Canadian government agencies. 相似文献
14.
《Government Information Quarterly》2022,39(2):101680
The transparency and accountability of systems and algorithms aims to protect the user against undesirable or harmful results and to ensure the application of laws appropriate to digital environments. Thus, the objective of this study is to evaluate the transparency and accountability provided to citizens in three of the main digital public services (e-services) offered by the federal administration of Brazil (ComprasNet, Sisu and Naturalizar-se) locally recognized for their significant relevance and stage of development and use. Services were evaluated from eight perspectives: accessibility; awareness; access and repair; accountability; explanation; origin of data, privacy and fairness; auditing; validation, accuracy and testing. Adopting a qualitative approach through comparative case studies, this research contributes to information practices theory (construction of a model for assessing transparency and accountability in digital public services). The results obtained show the need to inform the user of possible bias and damage arising from these systems, which are not readily perceived; just as the need to clarify the benefits that arise from the collection of private data are not. This shows that computational models can be distorted as a result of biases contained in their input data, or algorithms. This paper contributes through an innovative combination of dimensions, as a tool to evaluate transparency and accountability of government services. 相似文献
15.
Much of what was promised has not been delivered by e-government. This necessitates a better understanding of the critical factors necessary for making e-government work. While a number of factors are known to cause e-government failure, this knowledge has not translated into greater success in e-government implementation. This suggests that other, more deep-rooted issues may have remained unaddressed. The nature of modern governance implies that e-government should be looked upon as a network. Application of network concepts like the politics of partner selection, achievement of network goals, institutionalisation processes, network structuring and incentive design can make e-government projects more realistic. We analyse three projects in India based on these issues and argue how a network approach could lead to success of such initiatives. In addition, we show that adoption of a process focus can help in identifying the appropriate partners and facilitate other network processes. 相似文献
16.
Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success 总被引：1，自引：0，他引：1
The technology acceptance model (TAM) has been used extensively to explain and predict users' acceptance of corporate information technology (IT). With the advancement in IT and the expanding popularity of internet applications in Gambia, e-Government has been a priority factor in rendering government services and in making information more accessible to citizens. This study shows how the TAM and e-Government initiatives would positively impact the Gambian government, despite the cultural differences within the country. This study developed a successful model of the Gambian e-Government system to assist Gambians with more efficient and cost-effective government operations. The study results reveal that the core constructs of the TAM have strong influences on user-intention towards e-Government products. This implies that the Gambian government can potentially utilize this study's TAM findings in other contextual settings to design and promote further implementation of e-Government systems. 相似文献
17.
Managing IT-enabled transformation in the public sector: A case study on e-government in South Korea
The implementation of e-government is a burgeoning phenomenon across the globe. It improves and enhances the infrastructures and services provided to the citizens. However, a review of the IS literature reveals that research on the implementation of e-government is rather limited, which could be due to the general misconception of the public sectors as rigid and risk-averse establishments. The shortage of studies on e-government’s implementation presents a knowledge gap that needs to be plugged. This gap is significantly amplified by the increasing number of e-government initiatives being implemented by governments in recent years. This paper describes and analyzes South Korea’s Supreme Court Registry Office, which has implemented e-government. The case study discusses practical implications and suggests future research areas. Findings of the study include the alignment of technology and business processes, integration of resources into core business activities, integrating stakeholders’ trust and commitment, and better understanding of the role of organizational learning, which can enhance the adoption and institutionalization of e-government initiatives. 相似文献
18.
Changing the relationship between citizens and government is often cited as a goal for digital government, and new tools such as social media have the potential to improve interactions with citizens through dialogue. Citizens are most likely to participate at the local level (Berry, Portney and Thomson, 1993; Oates, 1972; Oakerson, 1999), and the largest cities have traditionally been at the forefront in the adoption of e-government innovations (Moon, 2002; Ho, 2002). We examine the use of social networks and other interactive tools in the 75 largest U.S. cities between 2009 and 2011. During this period, the adoption of Facebook skyrocketed from just 13% of the cities in 2009 to nearly 87% in 2011; similarly, the use of Twitter increased from 25% to 87%. We further explore three case study cities through analysis of discussion on social networks, and interviews, and find that one-way “push” strategies (Mergel, 2013a) predominate, although there are some signs of greater openness toward dialogue with citizens. 相似文献
19.
Around the world, governments turn to information technology (IT) training programs to enhance equitable delivery of online public services to citizens. However, the effectiveness of these citizen training programs has gone unexplored. This study is motivated by two objectives: 1) To evaluate whether citizen participation in government training programs is associated with greater e-government use among participants, and 2) To assess whether the strength of this relationship varies according to whether a citizen is elderly, disabled, or not – those who are elderly or disabled tend to use e-government the least. We use data from South Korean to examine these objectives. Findings indicate citizen participation in government IT training programs is positively associated with e-government use and that this relationship is stronger for citizens who are elderly or disabled. These findings highlight the potential of government IT training programs to mitigate the digital divide. Implications for research and practice are discussed. 相似文献