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1.
ABSTRACT

Digital libraries continue to flourish. At the same time, the principles of user-centered design and the practice of usability testing have been growing in popularity, spreading their influence into the library sphere. This article explores the confluence of these two trends by surveying the current literature on usability studies of digital libraries. This article focuses on the methodology of studies of multimedia digital libraries.  相似文献   

2.
ABSTRACT

Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to conceptualize how information should be classified and presented on the library's main page. Usability scenarios and think-aloud protocols were used to explore how students, especially those new to the campus, conceptualize the information-seeking process and how they go about conducting a search. Participants included library employees, university faculty, staff, and students. These methods can be replicated by any library, large or small, and demonstrate that even small-scale usability evaluations can improve patrons' understanding of and access to library resources.  相似文献   

3.
ABSTRACT

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University Library's Web site. Three testing phases were conducted: individual usability testing of the existing site and baseline data collection on Web use preferences; focus groups to respond to a functional prototype and search prototypes; and individual usability testing and interviews on revised functional prototypes. The delicate task of obtaining staff buy-in without letting their opinion drive the redesign was accomplished by keeping the project team small and nonrepresentational, submitting all conflicts to user testing, and promising an intranet that would meet the specialized needs of staff. A commitment to experimentation and a willingness to jettison design and functional elements which did not meet user approval kept the design process agile and flexible. Prototype testing of a variety of search options clearly demonstrated that the lack of integration in a library's information system makes it difficult to rationalize and optimize the user's search experience. Difficulties enlisting staff to edit existing Web content were solved by outsourcing content review and editing for Web-appropriate length and format. Except for this content review, the Web site redesign and usability testing were all conducted in-house with limited resources and a nine-month time-frame. The study's focus on user expectations and nomenclature largely confirmed the results of previous studies.  相似文献   

4.
Abstract

This case study explores the concept of the design cycle as a guiding principle for choosing usability methods. It discusses the stages of the design cycle alongside the strengths and weaknesses of usability methods commonly used in libraries. Hollins University applied the design cycle principles to the redesign of the library’s website, which involved various methods (e.g. analytics, card sorting, content audit, surveys, and usability testing). This article argues that using the design cycle encourages an effective practice of mixing different usability methods, which leads to a more informed approach to improving usability. It concludes with recommendations for application of the design cycle to library projects.  相似文献   

5.
ABSTRACT

In the past decade, academic libraries have struggled with the design of an effective library home page. Since librarians' mental models of information architecture differ from those of their patrons, usability assessments are necessary in designing a user-centered home page. This study details a usability sequence of card sort and paper and online survey methods conducted at the Auraria Library, which serves the University of Colorado Denver, the Metropolitan State College of Denver, and the Community College of Denver. The three top complaints about the existing Web page included information overload, lack of visual cues and guidance, and difficulty getting to what students knew was the heart of the library's Web page: online resources. Using qualitative and quantitative data from the card sorting sessions, the Web librarian, under the direction of the Web Advisory Committee, was able to create a more user-centered home page. Unique to this study are the use of undergraduate students in creating test instruments and a means of gathering information about what students value most in their library's home page.  相似文献   

6.
LibGuides are an essential resource in academic libraries. Although librarians use LibGuides primarily as instructional tools there is little discussion about the application of pedagogical and learner-centered design principles to the design of LibGuides. Current research focuses almost exclusively on issues of usability, resulting in best practices that are user-centered but not necessarily learner-centered. This paper fills the gap in the literature by integrating the findings from user studies with instructional design principles to propose best practices for LibGuides that are both user- and learner-centered. The ADDIE model of instructional design is used as a procedural framework for implementing these best practices.  相似文献   

7.
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8.
SUMMARY

This article proposes that a viable approach archivists might consider to meet increasing demands for access to digital images with functional presentation tools is to develop a reciprocal partnership with a digital library. The University of California's experience with the federation of licensed and UC-owned digital image collections is summarized to illuminate core issues related to collection development, system functionality, and patron usability. The resulting UC Image Service is then examined against a backdrop of comparable digital imaging projects with reflections on strategies and intersections. The range of business models and approaches to digital image collection access and developing image management and presentation tools highlight the unprecedented opportunities digital technology provides for moving archives towards an integrated environment through collaborative action.  相似文献   

9.
ABSTRACT

Can we use the methods of Web usability testing to learn about library instruction? This article is among the first in the field trying to establish a link between usability and instruction. The author discusses useful insights that Web usability can bring to our pedagogy as well as to the efficiency of library instruction. The result of a Web usability study conducted at LaGuardia Community College in 2005 are examined. Findings suggest direct relationships between what is being taught in library instruction sessions and how students browse and search library resources. The author discusses vocabulary test results and draws some parallel with students' success at finding information on the library Web site. Finally, a conceptual model of library instruction assessment through usability studies is presented. The author hopes to provide an innovative approach to library instruction assessment.  相似文献   

10.
Abstract

This study aims to identify, collect and critical review the research literature on Multilingual Digital Libraries in English language from 1997 to 2012.

Design/methodology/approach: The present literature review has followed the rules of systematic review. In particular, the identified relevant papers were categorized based on their expressed aim on two core themes, that of system-centered and user-centered studies. The assigned papers were further analyzed and six sub-themes emerged for the system-centered studies and four for the user-centered studies. Additional categorization was also provided according to type of publication.

Findings: The literature concerning Multilingual Digital Libraries is vast and mainly focuses on two aspects the “System” and the “Users”. The majority of papers tried to meet the challenges raised for enabling multilingual information retrieval in Digital Libraries. Unfortunately, these efforts undertaken by a small number of researchers or research groups apparently working in isolation and therefore resulting in the development of numerous different tools and techniques. Relatively few studies have focused on the user and aimed to explore users' behavior and expectations when interacting with Multilingual Digital Libraries. As a result, further research is needed to reach to some tangible and usable findings.

Originality/value: This literature review captures the diversity of the research conducted regarding multilingual information access and retrieval in Digital Libraries. It organizes the vast literature in comprehensive themes and sub-themes enabling easy access to specific information.

Limitations: This study reviews only papers in English due to language restrictions from 1997 to 2012.  相似文献   

11.
ABSTRACT

Updating her 2003 article in Reference Services Review (“The Future of Reference: Get Real!” Reference Services Review 3(1), 2003, 39–42, DOI: 10.1108/00907320310460898), the author emphasizes the need to get a good sense of what one's users’ priorities are, concentrating efforts on successful tools researchers will actually use; responding to changes that have taken place in research and scholarship; devising instruction for use in actual environments, spaces, and timeframes; focusing on local user needs; and working to influence user-centered design of library online systems.

This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 301–308, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556948.  相似文献   

12.
Many interlibrary loan services have an online Web presence, ranging from a page of policy information to an entire Web-based system dedicated to providing interlibrary loan services. This article summarizes key themes and works in user-centered design theory and suggests ways to apply usability engineering goals to designing interlibrary loan online interfaces.  相似文献   

13.
This article analyzes resource authors' use of a metadata creation application at the National Institute for Environmental Health Sciences (NIEHS). Users' behavior was observed as they created metadata, and feedback about the application was solicited. Data analysis focused on usability—specifically task structure, duration, user perceptions, and researcher observations. Developing a conceptual understanding of metadata and its use in retrieval was challenging for users. The study identifies particular interface elements (e.g., input fields) as well as element semantics and syntax that impact application usability and metadata creation. Implications for information architecture and interface design include the need to incorporate metadata creation into user-centered design processes and develop advanced applications that reduce the burden on authors.  相似文献   

14.
Abstract

This article reports on the results of an exploratory user-centered study that examined how technological advancements in natural language processing (NLP) such as the availability of multilingual information access (MLIA) tools impact the information searching behavior of bi/multilingual academic users. Thirty-one bi/multilingual students participated in a controlled lab-based user experiment in which they carried out two assigned tasks each on Google and WorldCat for a total of four tasks, and then completed a post experiment questionnaire. The captures from the experiment showed 86.7% of the participants using multilingual information access tools. Further analyses of the captures also showed that participants were more likely to use MLIA tools when the instructions for the task were stated in their native language. An independent samples t-test revealed that participants spent less time on their searches when they used MLIA tools. The study revealed considerable diversity in the information searching behavior of the participants, even within the same pair of languages, and even for the same user. Diversity was noted for instance, on which tasks MLIA tools were used and in how these tools were used. User-centered designed, personalized multilingual information retrieval (PMLIR) models could hold promise for best representing the information searching behavior of bi/multilingual users.  相似文献   

15.
Discovery tools offer users a powerful way of searching library holdings as well as external databases and indexes. They are becoming an increasingly common part of the library user experience, and research on the usability of such tools is expanding. In 2012, a mid-sized academic research library implemented Primo Discovery and Delivery by Ex Libris and conducted a diagnostic usability test to investigate how the tool is used without instruction, to discover patterns in searching behavior, and to uncover how compatible Primo is with user search behavior. This article will describe the design and implementation of the usability study. Despite some design flaws, users adapt to the tool over time and can perform effective searches. This article also provides recommendations for future usability studies in specific targeted areas where problems were detected.  相似文献   

16.
《图书馆管理杂志》2013,53(3-4):345-353
Abstract

The Reference in Context team at OCLC has been trying to get a better understanding of how people look for information in a library setting. We are using a “user-centered” design method called Contextual Design to focus our information gathering and data analysis. The study provides many ideas about ways to enhance reference access and will improve our ability to design future end user oriented retrieval systems.  相似文献   

17.
从发展历史和研究深度,将数字图书馆可用性评价发展分为以系统为中心、以用户为中心和立足于图书情报学学科和实践三大流派。三个流派的关系逐级递进,同时又非相互排斥,并随着理论、方法和实践的发展而相互补充和完善。图书情报学学科和实践的数字图书馆可用性评价的研究特点包括:用户中心的理念、研究内容的扩展、与用户服务结合以及与信息行为模型的结合。立足于以上特点,提出该领域后续研究的方向,即数字图书馆各生命周期阶段可用性研究、基于多学科理论的数字图书馆可用性评价研究等。  相似文献   

18.
ABSTRACT

According to the American Library Association, there are 119,000 libraries in the United States. But how many do we need? In this vision session report, Arizona State University Librarian James J. O’Donnell addresses this question through the lenses of discovery tools, usability, and marketing strategy. He also addresses the need for a more global and collaborative approach to collection building in libraries. This deliberately provocative talk provides several different ways to think about the answer to the title question—and several answers.  相似文献   

19.
ABSTRACT

Online instruction is quite prevalent on campuses and within libraries. Librarians are engaged in the creation of learning objects that can either be linked to or embedded within course-management systems. But are those instructional tools designed to best accommodate diverse learners or are they constructed to reflect the teaching and learning style of the designer? Results from a study (a survey of librarians, student usability studies, and interviews) document both considerations made in the creation of learning objects, and the effectiveness of learning objects from students’ perspectives. The findings may be useful for future modifications of these tools (e.g., tutorials, videos, podcasts, and PowerPoints).  相似文献   

20.
ABSTRACT

This article describes the card-sorting techniques used by several academic libraries, reports and discusses the results of card-sorting usability tests of the Western Michigan University Libraries’ Web site, and reveals how the WMU libraries incorporated the findings into a new Web site redesign, setting the design direction early on. The article briefly describes open and closed card-sorting techniques and quantitative and qualitative methods of analyzing data commonly used in computer and library science fields. Findings from this study allowed the library design team to vastly improve its initial redesign decisions for a new Web site tabbed navigation system. Card sorting not only helped the design team validate its redesign decisions, but it also opened the WMU libraries to outside innovation, inviting Web site visitors to redesign the Web site free from the libraries’ influence. The simple and inexpensive techniques used here may be useful to any Web librarian or design team embarking upon redesign and usability testing of their own sites and interested in building a more compelling, insightful Web site.  相似文献   

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