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1.
孙佩佩 《内蒙古科技与经济》2007,(1X):74-75
本文从研究客户关系管理（简称CRM）的内涵出发，探讨了客户关系管理系统的功能构成，论述了客户关系管理的效用，并在此基础上指出中国企业在应用客户关系管理中存在的误区，提出了企业应用客户关系管理的策略。 相似文献
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CRM提升客户关系价值 总被引：1，自引：0，他引：1
立足于客户关系价值的界定，对客户生命周期的价值进行了定性和定量研究，并对客户生命心期阶段与客户关系价值进行了分析，提出CRM以客户关系营销为基础，通过实现顾客忠诚提升客户关系价值。 相似文献
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摘要：随着企业的经营模式从以产品为核心到以客户为核心的转变,客户关系管理（CRM）的重要性日益显现。CRM应用实践表明,对CRM内涵和本质的认识不同往往造成CRM应用效果上的巨大差别。本文从价值创造的视角来研究客户关系管理,并基于价值创造从理念层、制度流程层和技术层三个层次来认识和理解客户关系管理。本文以保险公司为例,按照企业价值链从保险产品开发、产品营销、保险理赔和保险投资四个方面探讨了客户关系管理价值创造的机理。最后围绕价值创造这个核心,本文提出了将企业的内部条件和外部环境结合起来统一考虑,从公司战略、组织结构和业务流程、技术架构三个方面构建实施客户关系管理系统的框架和推动实施客户关系管理的策略。 相似文献
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浅谈客户关系管理 总被引：2，自引：0，他引：2
孙佩佩 《内蒙古科技与经济》2007,(2)
本文从研究客户关系管理(简称CRM)的内涵出发,探讨了客户关系管理系统的功能构成,论述了客户关系管理的效用,并在此基础上指出中国企业在应用客户关系管理中存在的误区,提出了企业应用客户关系管理的策略. 相似文献
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在电子商务时代,以客户为中心的客户关系管理成为增强企业核心竞争力的关键,而客户关系管理系统也朝着web集成的方向发展。本文通过介绍客户关系管理的定义,探索了CRM与eCRM两者的内涵差异,提出了基于web集成的eCRM系统架构,并结合实际对实施该系统应注意的问题进行了探讨。 相似文献
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客户关系管理以客户为中心,深入研究客户行为,通过客户关怀提高客户满意度,进而提高企业的竞争力。而数据挖掘技术则为客户关系管理提供了强有力的技术支持。文章阐述了数据挖掘技术在客户关系管理中应用的研究背景和意义,并介绍了客户关系管理思想、数据挖掘的过程和方法、以及数据挖掘技术在客户关系管理中的应用。 相似文献
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基于客户关系生命周期的CRM理念 总被引：8，自引：0，他引：8
在竞争激烈的市场中，企业在不断寻求获得新客户、保持现有客户和争取流失客户的新途径以获得和保持竞争优势。客户关系管理正是企业实现上述目标的有效手段。如今有很多人在讨论客户关系管理，但是大家对CRM这一时髦用语的理解并不一致。Irr服务供应商将CRM视为特殊的软件解决方案或新的分析方法，强调销售自动化、计算机辅助销售、数据仓库、数据挖掘、呼叫中心的一体化等。而市场营销理论工作者和管理人员则认为CRM是客户导向和营销基本理念的回归，他们注重需求导向的客户细分、一对一营销、客户终身价值、客户维系和客户关怀等。而本文作者是从客户关系生命周期这一新角度去理解CRM。本文首先提出了客户关系生命周期的模型及其各阶段的特点，简要地介绍了CRM，然后对客户关系生命周期不同阶段的CRM对策和CRM措施的重点进行了深入的探讨。 相似文献
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基于数据挖掘的客户关系管理系统的构建 总被引：8，自引：0，他引：8
介绍了客户关系管理的内涵和特征,分析了传统客户关系管理面临的挑战;在此基础上分析了数据挖掘在客户关系管理中的应用,构建了基于数据挖掘的客户关系管理系统模型。 相似文献
11.
Marjorie Armstrong-Stassen Margaret Landstrom Ramona Lumpkin 《The Information Society》1998,14(2):153-164
This study examined how students who had no prior experience with videoconferencing would react to the use of videoconferencing as an instructional medium. Students enrolled in seven different courses completed a questionnaire at the beginning of the semester and again at the end of the semester. Students at the origination and remote sites did not differ in their reactions toward videoconferencing but there was a significant difference for gender. Women reacted less favorably to videoconferencing. Compared to the beginning of the semester, students reported significantly less positive attitudes toward taking a course through videoconferencing at the end of the semester. There were no significant differences in students' attitudes toward videoconferencing across courses at the beginning of the semester but there were significant differences across the courses at the end of the semester. The results suggest the need for better preparation for both students and instructors. 相似文献
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A joint study by Prof. ZHANG Zhibin from the CAS Institute of Zoology his co-workers from Norway US Swiss have indicated that historical outbreaks of migratory locusts in China were associated with cold spells suggesting that China's projected climate warming could decrease the pest's numbers. The study was published in Proceedings of the National Academy of Sciences on September .…… 《中国科学院院刊(英文版)》2008,22(1):6-7
Ajoint study by Prof. ZHANG Zhibin from the CAS Institute of Zoology and his co-workers from Norway, US and Swiss have indicated that historical outbreaks of migratory locusts in China were associated with cold spells, suggesting that China＇s projected climate warming could decrease the pest＇s numbers. The study was published in Proceedings of theNational Academy of Sciences on 17 September, 2007. 相似文献
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Caroline Haythornthwaite 《The Information Society》2001,17(3):211-226
A computer-mediated group is a complex entity whose members exchange many types of information via multiple means of communication in pursuit of goals specific to their environment. Over time, they coordinate technical features of media with locally enacted use to achieve a viable working arrangement. To explore this complex interaction, a case study is presented of the social networks of interactions and media use among members of a class of computer-supported distance learners. Results show how group structures associated with project teams dominated who communicated with whom, about what, and via which media over the term, and how media came to occupy their own communication niches: Webboard for diffuse class-wide communication; Internet Relay Chat more to named others but still for general communication across the class; and e-mail primarily for intrateam communication. Face-to-face interaction, occurring only during a short on-campus session, appears to have had a catalytic effect on social and emotional exchanges. Results suggest the need to structure exchanges to balance class-wide sharing of ideas with subgroup interactions that facilitate project completion, and to provide media that support these two modes of interaction. 相似文献
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Electronic data interchange (EDI) provides means for interorganizational communication, creates network externalities, requires an advanced information technology (IT) infrastructure, and relies on standards. In the diffusion of such innovations, institutional involvement is imperative. Such institutions contain governmental agencies, national and global standardization organizations, local government, and nonprofit private organizations like industry associations. The last type of organizations we call intermediating institutions. They intermediate or coordinate ("inscribe") the activities of a group of would-be adopters. Unfortunately, little is known of how these organizations shape the EDI diffusion trajectory. In this article we examine one specific type of intermediating organizations?industry associations?and how they advanced the EDI diffusion process in the grocery sectors of Hong Kong, Denmark and Finland. We identify six institutional measures, placed into a matrix formed by the mode of involvement (influence vs. regulation) and the type of diffusion force (supply push vs. demand pull), that can be mobilized to further the EDI diffusion. Industry associations were found to be active users of all these measures to varying degrees. Their role was critical especially in knowledge building, knowledge deployment, and standard setting. Furthermore, institutional involvement varied due to policy and cultural contingencies and power dependencies. 相似文献
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Puay Tang 《The Information Society》1998,14(1):19-31
The increasing prospects of digital piracy has prompted the perceived need by electronic publishers to adopt technical systems of protection, and governments to reform their copyright laws. This article is a preliminary study of the management of intellectual property by electronic publishers, defined as those involved in the production of online databases, and CD-ROMs. It focuses on three main issues: (1) how electronic publishers view the increasing threat of piracy; (2) the methods of protection employed to protect intellectual property in digital format; and (3) the importance of technological protection of intellectual property in electronic publications. The analysis is based on a sample of 23 UK electronic publishers. The interviews revealed an interesting assortment of protection methods and did not show that technological protection was a preferred way. Instead, the means of protection, in addition to copyright law, comprised niche markets, pricing, trust, bad publicity, and nontechnical and technical means. 相似文献
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Milton Mueller 《The Information Society》2001,17(3):151-163
Long-standing conflict between domain name registrants and trademark holders prompted the Internet Corporation for Assigned Names and Numbers (ICANN) to create a global, mandatory arbitration procedure known as the Uniform Dispute Resolution Policy (UDRP). The UDRP has been used in 2166 cases involving 3938 domain names as of 1 November 2000. The policy gives the initiator of a complaint, generally a trademark holder, the right to choose which ICANN-accredited dispute resolution service provider (RSP) will handle the case. During the preparation of the UDRP,some feared that complainant selection would lead to "forum shopping" that might bias the results. This article performs a statistical assessment of the forum-shopping thesis and finds support for it. There are statistically significant differences in the various RSPs' propensity to take away names from defendants; there are also major differences in the number of cases brought to each RSP. RSPs who take away names have the larger share of cases. The study examines other variables that might explain differences in market share, such as price, the plaintiff's nationality, or the time taken to decide a case. It finds that nationality and time also are correlated with market share. The study concludes that shopping for a favorable outcome is an important factor in the UDRP. 相似文献
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Prof. Raymond C.K. Chen a neuropsychologist with the CAS Institute of Psychology has made novel progress in his studies of schizophrenia. His work has been reported by a recent issue of Behavioural Neurology.…… 《中国科学院院刊(英文版)》2008,22(1):15-15
Prof. Raymond C.K. Chen, a neuropsychologist with the CAS Institute of Psychology, has made novel progress in his studies of schizophrenia. His work has been reported by a recent issue of Behavioural Neurology. 相似文献
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《中国科学院院刊(英文版)》2014,(3)
<正>In Xishuangbanna,one of China’s most biodiverse regions,landscape has changed dramatically during the past three decades due to the conversion of tropical rainforest to rubber plantations.In steep areas,terraces are often constructed before planting rubber trees,which causes two important changes in the soil:the destabilization of soil in the bench terraces and the increased vulnerability of unvegetated riser faces to erosion.Few studies have documented the nature and intensity of erosion on bench terraces.Prof.LIU Wenjie and his colleagues from the Xishuangbanna Tropical Botanical Garden(XTBG)conducted a study in Menglun County(21°5′39″N,101°15′55″E),Xishuangbanna to evaluate the influence 相似文献
19.
Chinese Scientists Use Earth Observation Technologies to Study and Protect Wild Camels 总被引：1，自引：0，他引：1
《中国科学院院刊(英文版)》2014,(3):267-268
<正>Chinese scientists plan to apply Earth Observation technologies to protect the critically endangered wild camels(Camelus ferus).With the help of remote sensing,satellite positioning,geographical information system and wireless sensors networks,they will be able to access the distribution and population of the wild camels and protect their habitats.The project will be carried out by the International Research Center for Wild Camel Conservation,which was jointly established earlier this year by the Institute of Remote Sensing and Digital Earth(RADI)of the Chinese 相似文献
20.
WANG Sijia 《中国科学院院刊(英文版)》2014,(2):192-194
<正>The Paul Gerson Unna Research Group on Dermatogenomics was founded in October 2012 at the Partner Institute for Computational Biology.The ultimate goal of the group is to understand the biology of skin and skin appendages. 相似文献