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信息用户服务质量--层次性期望与满足 总被引：7，自引：0，他引：7
本文围绕信息用户服务质量，从信息用户对信息服务质量的层次性期望、感受谈起，到信息服务人员对信息服务质量的理解，明确了信息服务质量对信息、信息服务人员的层次性要求；探讨了信息服务人员对信息服务质量的层次性作用。 相似文献
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本文以广西工学院为背景，采用问卷调查、访谈、文献调查等方法对贫困大学生信息满意度进行调查，在调查结果的基础上，分析了西部贫困大学生信息满意度及其影响因素。 相似文献
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基于web的用户调查方式愈发普及，文章结合美国西部肯塔基大学进行LibQual＋调查的情况，对传统的信息用户调查方式和基于web的信息用户调查方式的特点进行了比较分析，并指出了未来信息用户调查方法的趋势走向。 相似文献
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区域科技用户信息环境、信息服务及信息需求研究 总被引：2，自引：0，他引：2
对中科院兰州地区各所科研人员的主要信息环境因素进行了调查，以列表的方式列出部分统计结果，通过数据分析，了解了用户信息环境状况，得到了用户信息需求的特点，提出了文献信息中心信息资源建设与信息服务的对策。 相似文献
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本文以有关实验结论为基础，阐述了用户在数字环境中的行为理论和行为特点；利用媒体方程式理论说明了用户在现实环境和数字环境中行为的共性；重点讨论了数字环境对用户的影响，并从数字环境的社会线索、品质线索、信息的组织与检索以及用户的在线体验方面，论述了用户在数字环境中的行为特性。 相似文献
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信息用户需求及信息用户行为研究综述 总被引：1，自引：0，他引：1
统计分析了近年来国内信息用户需求和信息用户行为研究的发文情况，描述了信息用户需求和信息用户行为研究的主要内容，总结了信息用户需求和信息用户行为研究的特点，从而发现，从事信息用户需求及信息用户行为研究的著者成果稀少，专业人员奇缺，信息用户需求及信息用户行为研究有待加强。 相似文献
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简要论述用户体验和可用性理论,介绍用户体验调查方法、调查对象等,以提高用户在使用清华大学手机图书馆网站过程中的体验水平。从页面信息的展示机制、用户行为的导引机制和用户错误行为的预防与纠正机制三个方面提出可用性设计方案,结合用户体验调查的结果,分析用户对这些方案的满意程度,同时对一些新方案实施的必要性进行检验。根据设计和调查过程中总结的经验及国内外手机应用的研究成果,提出手机图书馆网站的可用性设计原则。 相似文献
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《The Journal of Academic Librarianship》2014,40(3-4):228-233
This article reports on the results of a national survey of academic librarians and library staff (N = 226) in the United States about their awareness of various copyright policies, partnerships with campus groups to address copyright issues, and training needs. A majority of the survey respondents reported that they have answered copyright-related questions in the workplace, yet only 49% (n = 98) of the respondents perceived they were prepared to provide copyright information to library users. Awareness of various copyright policies among librarians and staff members varied, including a reported minimal awareness of the T.E.A.C.H. Act. In addition, survey respondents expressed the desire for more copyright-related training. In light of these findings, the present study extends the existing literature and offers recommendations to help better prepare a “copyright confident” or “copyright responsive” academic library workforce. 相似文献
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Students turn to a variety of sources when searching for information for their academic assignments. This study uses findings from a survey given to 151 Israeli students attending a university in Israel. A questionnaire comprising 12 questions was administered regarding their information needs, information behavior, and difficulties in searching and writing an academic assignment. A special emphasis of the study was on the multicultural environment of the Israeli students and its effect on their information behavior. Results show that there is a significant difference between native language groups with regard to the use of search engines, the use of library services, and in the patterns of conducting their academic assignment. 相似文献
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The purpose of this qualitative study was to investigate the effects of the use of dual-screen monitors by library staff in an academic library. A self-administered survey questionnaire was used to gather information from library staff to examine the positive and negative effects of utilizing dual-screen monitors. 相似文献
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International Student Perceptions of Information Needs and Use 总被引：1，自引：1，他引：1
This study examines international student information needs and whether education level, age, and gender affect their information use. An e-mail survey revealed that international students need information that supports their academic courses, and those with higher education levels use databases, remote access to library offerings, and e-journals more frequently. 相似文献
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This study examines how academic librarians at the Complutense University (Spain) perceive project management techniques that are becoming increasingly popular in library and information centers due to the need to comply with their strategic planning and services. To reach this goal, a quantitative and qualitative methodology was applied and a survey, in the form of a questionnaire, was used as a data gathering tool. The response rate was 31.2%. The key findings are based on respondents' education regarding project management skills and their expertise managing projects, as well as the presence of project management courses in the Library and Information Science Spanish curriculum. This study revealed that over one third of the academic staff completed their project management training by self-directed learning. Additionally, over half of them stated that they had not participated in any library project in the last five years, and almost half of the library staff concluded that project management techniques are quite important as formal courses in the Library and Information Science university programs. The study is interesting and revealing for those library and information services professionals who are facing day-to-day to users' demands and Library and Information Science challenges. 相似文献
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April J. Schweikhard 《Medical reference services quarterly》2013,32(1):27-41
ABSTRACTSchool nurses are an integral though often underserved population within the health care and education professions. To develop an effective outreach program for this group, an academic health sciences library conducted an information needs assessment of public school nurses in Tulsa County, Oklahoma. An online survey collected perceptions regarding information needs and behaviors, and a focus group session further explored the survey results. The assessment revealed that school nurses frequently require specific types of information to perform their responsibilities and face challenges accessing and integrating research into their daily practice. This article presents the implications and results of this assessment. 相似文献
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《The Reference Librarian》2013,54(40):43-51
Academic reference and instruction librarians are commited to providing excellent and appropriate service to their library users. However, the increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, often form barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Guidelines are suggested for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs. 相似文献
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Okon E. Ani Patrick Ngulube Bosire Onyancha 《International Information and Library Review》2013,45(1-2):51-60
This paper explored the extent of the accessibility and utilization of electronic resources by academic staff at two Nigerian universities: the University of Calabar and the University of Ibadan. A quantitative research method was adopted in the study and a questionnaire was used as the instrument for data collection. The study population comprised 2035 academic staff at the surveyed universities, and a sample size of 586 academics was used in the study. A total of 324 completed copies of the questionnaires were retrieved and used for data analysis representing a response rate of 55.3%. The findings of the study revealed a poor electronic information environment at the surveyed universities. There was no significant influence of demographic variables (discipline, gender, age, education and professional rank) on the accessibility and utilization of electronic resources among respondents in the survey. The paper concluded that an increase in investment in ICT facilities by university management will lead to improvement in electronic information environment at the surveyed universities and recommended that, Nigerian universities should considerably increase their investments in ICT infrastructural facilities to be in line with the emerging digital trend at universities around the world. 相似文献
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Jodi Jameson MLIS AHIP Lucy Duhon MLIS MLW 《Health information and libraries journal》2023,40(3):275-291