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1.
Abstract

In recent years, library outreach has become an increasingly important aspect of public services work. In order to expand capacity and engage patrons, libraries should consider expanding their library outreach programs to include the efforts and expertise of technical services personnel. In this article, librarians from Texas A&M University will share how public services librarians, cataloging experts, and preservation librarians collaborated to provide support for a student-led textbook lending library for student veterans. Through this collaboration, the library was able to develop new outreach opportunities that highlighted technical services expertise as well as lend support to an important campus effort to improve the affordability of college textbooks for veterans.  相似文献   

2.
《The Reference Librarian》2013,54(75-76):45-54
Summary

Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented.  相似文献   

3.
Many public libraries have rules against strong body odor, bringing large amounts of luggage into the library, sleeping, and bathing in restrooms. These rules disproportionately affect library patrons who are experiencing homelessness. This article reviews recent literature that considers legal and social justice perspectives on homelessness and libraries, as well as the policies of four urban public library systems. Although these rules may be legal and are widely used, people without homes have no other access to information and thus have an even stronger need for the resources of public libraries than other members of the general public. The author concludes that blocking their access conflicts with the mission of public libraries to provide information to all.  相似文献   

4.
This study explores academic libraries’ potential uses of the mobile application Yik Yak, with particular focus on patrons’ anonymous feedback about library services and spaces. Over a 232-day period, the authors observed the Yik Yak feed for their university and recorded all yaks related to the library. A content analysis of the 249 library-related yaks found six distinct purposes that these library-related yaks served, from the perspective of the patron, which are of interest to the library: asking questions about library services; reporting problems with library spaces; reprimanding violations of and encouraging adherence to library policies; sharing compliments about library services; demons-trating need for improved library services; and discussing and offering feedback about library programs. This study reveals several opportunities for academic libraries to engage with Yik Yak in order to serve their patrons better, including providing virtual reference services, monitoring problems within the building, developing proactive approaches to policy enforce-ment, gathering honest and continuous feedback about the library's strengths, and identifying opportunities to improve and expand services. Implications for practice are discussed.  相似文献   

5.
Today, access to digital information is essential to patrons using public libraries, whether they have contact with computers at home, work or school or whether the public library is their only contact. In order to evaluate and ultimately enhance public library digital resources and services, it is critical for administrators, librarians and digital information architects to recognize the impact their current digital offerings have on users. This study utilizes a survey to gauge the perceptions of patrons who use digital resources and services in six urban New England public libraries as part of ongoing research into digital information access in public libraries in the United States from the perspective of users.  相似文献   

6.
Abstract

This article explores ways that academic libraries can promote their resources and services, as well as their roles in their communities with the help of Pinterest. It is the first study to examine the usage of Pinterest in an academic library of Bangladesh. Academic libraries have many options for using Pinterest to enhance resources and services. It is a versatile way for academic libraries to connect with patrons as well as reach patrons to enlighten about the significance of the library’s roles in communities. This article provides a literature review giving a special focus on the opportunities of using Pinterest for academic libraries. In addition, the author provides examples of successful ways of using the Pinterest account of East West University library, Dhaka, Bangladesh.  相似文献   

7.
Abstract

Historically, non-lawyer patrons in law libraries have been viewed with discomfort, and library services, even in libraries open to the public, have been geared toward members of the legal community. However, changes in both the needs of the public and in the demographics of library patrons are challenging the traditional allocation of services in public law libraries. This article discusses the reasons for the traditional allocation of services, the cultural and economic forces that are bringing the public to law libraries in greater numbers, and new modes of service that can better meet the needs of public patrons.  相似文献   

8.
In the past decade, User Experience research and design has gained significant traction in the business world. It also has much to offer to academic libraries. In this framework, the center of attention is always the users and their experience with an organization at all physical and digital touchpoints. User Experience research can be used to discover how patrons interact with the library as well as any potential trouble spots, where patrons become frustrated or even choose not to use the library at all. This research can then be used to inform user-centered design. User Experience research is an iterative process, and the work of discovering how patrons experience the library is never done.  相似文献   

9.
This study reviewed library websites at Association of Public and Land-grant Universities (APLU) to learn more about the services they provide to unaffiliated patrons and how they share this information. This review demonstrated that websites at land-grant libraries affirmed unaffiliated patrons' building access privileges at slightly higher rates and circulation privileges at lower rates than non-land-grant APLUs. Data also revealed that requirements and fees for library privileges varied across APLU libraries as a whole. This research is a first step in identifying how libraries at land-grants and non-land-grant APLUs compare to one another and to different types of institutions in the services they provide to unaffiliated patrons. It also continues the discussion of whether libraries, especially those at land-grant colleges and universities, have an obligation to open their spaces and collections to unaffiliated patrons.  相似文献   

10.
Abstract

Many public libraries are offering Science, Technology, Engineering, and Mathematics (STEM) programing to their patrons. Using data from a national survey of public library professionals, the current study examined the growing STEM movement by measuring “STEM-readiness” and through the lens of Diffusion of Innovations Theory. Results indicate that most libraries are ready to implement STEM programing. Characteristics of STEM-ready libraries included serving more patrons, having more space, and engaging more often with STEM programing. Such findings suggest that public libraries that have access to resources are more likely to be STEM-ready; whereas, those with fewer resources may need additional support.  相似文献   

11.
Enrollment increases in the number of veterans returning from service in the Afghanistan and Iraq wars offer an opportunity for academic librarians to craft outreach programs that address their unique needs as they transition from military to academic life. Library information and research services can be highlighted and integrated into the support services for student veterans already in place at most academic institutions. This article provides a case study of the design and development of services and facilities to support student veterans, and it describes the evolution of library outreach to student veterans through direct campus collaborations.  相似文献   

12.
ABSTRACT

As libraries continue to grow and change in the 21st century, we are seeing an increased emphasis on outreach, engagement, creativity, and innovation for academic libraries. These ideas are crucial to the future of academic libraries and makerspaces are one way for academic libraries to realize these ideas. Makerspaces can be affordable, don't need to take up a lot of space, and have potential to be catalysts for creating partnerships within one's community. Engaging making events can stimulate broader conversations among library patrons and library employees as well as a way for library liaisons to connect with their faculty, students, and staff.  相似文献   

13.
Catalogers at The Ohio State University (OSU) Libraries, Columbus Metropolitan Library (CML), and Cleveland Public Library (CPL) are collaborating through the Ohio Name Authority Cooperative (NACO) funnel to create personal name authority records that directly benefit library patrons. Although OSU provides training and review, all three libraries receive value from the collaboration. There have been obstacles, however, such as cataloging training and workflow differences between public and academic libraries. This article will discuss the challenges and benefits of this inter-library cataloger collaboration from the point of view of all three libraries, plans for the future, and best practices for other libraries that are interested in public/academic library collaborations of this kind.  相似文献   

14.
Indian Agricultural Libraries are exploring new ways and collaborations to fullfil the information need of their patrons through resource sharing and delivering documents using online platform accessible 24X7. The article discusses Inter Lendig and Document Delivery Services (DDR) facilitated through a collaborative consortium Journal Gateway called CeRA under Indian National Agricultural Research System. CeRA the (Consortium for e-Resources in Agriculture) provides a platform for online acess to e-journals and inter lending. DDR Services has been established to share resources subscribed by individual libraries as well as consortium journals using the web portal. The article also discusses of the use of DDR services by patrons of the first Indian Agricultural University in the country. Reports that the student community were most active in using the platform for inter library loan and document request in comparison to the faculty researchers who were less dependent on document from other libraries.  相似文献   

15.
Health sciences libraries are often challenged to make decisions regarding physical space allocation without quantitative data to support specific user preferences. This multisite, longitudinal study sought to answer the following questions related to academic health sciences libraries: (1) Which library spaces are popular with health sciences patrons? (2) How does time of day and allocated seating space affect patron choices? (3) What similarities and differences occur in space usage across four different health sciences libraries? Results suggest health sciences libraries must develop a nuanced understanding of their patrons’ preferences to best serve patrons’ needs regarding space allocation. Libraries can benefit from these types of methodological studies that target specific populations, supporting more informed space allocation decision making.  相似文献   

16.
ABSTRACT

This study provides an overview of the various products available for library patrons with blindness or visual impairments. To provide some insight into the status of library services for patrons with blindness, a sample of American universities that are recognized for their programs for students with visual impairments was surveyed to discern which assistive technology products are available in their libraries. The results of the study are analyzed and conclusions are offered.  相似文献   

17.
Information professionals and librarians have been studying, discussing, and developing digital libraries for more than two decades, but understanding ultimate use of images from digital libraries remains a mystery for many of them. Most articles written on digital library use focus on users’ search retrieval needs and behavior. Few mention how digital library patrons use the images they request. Like many digital libraries, archives, and special collections, the University of Houston Digital Library makes high resolution images available to its patrons. Image delivery is achieved by an automated system, titled the Digital Cart Service. An unexpected benefit of the Digital Cart Service is the reporting mechanism that produces data that includes intended use information. This article discusses the analysis of this data to determine why images were used, what products were created from the images, and what implications this has on digital library management. The authors believe that answering these questions creates an environment in which digital library innovators can better promote and design digital libraries, and describe and select the content in them.  相似文献   

18.
Abstract

The authors present the checklist which they created and used to examine twenty academic library bathrooms located in the New York City area. They focus on the most pressing themes they have observed: libraries without restrooms, bathrooms that are difficult to find, cleanliness and maintenance of restrooms, and ensuring library bathrooms address the needs of patrons with disabilities, and of transgender and gender non-conforming patrons. This work is a call to action. Readers are invited to adapt the checklist to their own institutional needs, and then consider the authors’ practical recommendations for improvements based on their findings.  相似文献   

19.
Public libraries across the country design and deliver programs for military veterans and their families, often collaborating with other organizations and agencies. The examples were assembled from both general and specialized interviews with librarians, and literature and Internet searches, with summaries of programs assembled and written by multiple researchers. The specific limitations on the listing in this article are clearly outlined in the first section. Overall, however, the article provides a good introductory overview of what’s going on in veteran’s programs and services in America’s public libraries in over seventy libraries in forty states. We hope this list of what public libraries have organized or are doing will supply other public librarians with ideas on how to provide new services or enhance their existing ones.  相似文献   

20.
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