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1.

Key points

  • Library discovery systems have become successfully embedded in many academic and specialist libraries.
  • Such systems require excellent metadata to ensure discoverability of content and increasingly publishers are charged with delivering that.
  • Libraries’ traditional role in organizing their collections for effective discovery is being usurped by these outsourced systems.
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2.

Key points

  • Lean methods can give rich insights: Even a few, short sessions with a handful of users can generate useful inputs for a user‐centric design process.
  • Design for beginners: An interface that supports novices will also support experts.
  • Keep it simple: Focus on functionality that supports core search and discovery tasks.
  • Popular or high‐value features should have prime position and rarely used or low‐value features should be hidden or removed.
  • Visual cues are important for usability, as is balancing the visual space.
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3.

Key points

  • Publishers increasingly wish to create subject collections but need automated systems to carry this out in a cost‐effective fashion.
  • The capabilities of unsupervised machine‐based tools to create subject collections have improved dramatically.
  • Experts are still likely to find errors and exceptions in automated unsupervised content extractions and need ways to interact with semantic tools.
  • Many semi‐automated content solutions require highly skilled and expensive technical staff to develop and maintain them.
  • Karger's use of UNSILO's Package Manager appears to have improved efficiency and also fed back to UNSILO to help improve the product.
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4.
5.

Key points

  • Centralizing discovery knowledge can improve operational efficiencies while educating and empowering publisher staff.
  • Streamlining publishers’ metadata creation and distribution can help improve relationships across the supply chain.
  • Working together to optimize discovery workflows benefits publishers, discovery service partners, and institutional customers.
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6.

Key points

  • Although ‘peer review’ has quasi‐sacred status, times are changing, and peer review is not necessarily a single and uniformly reliable gold standard.
  • For publishers, peer review is a process not an outcome.
  • Academics understand peer review, but are often ignorant about the quality checking mechanisms within wider publishing.
  • Self‐publishing has led to the much wider availability of publishing services – these now being used by all stakeholders in publishing.
  • How should universities evaluate comment and ideas that were first disseminated within a non‐academic market?
  • Rather than an upper house, is peer review today more of a galley kitchen?
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7.

Key points

  • With increased pressure on longstanding society business models, society journal publishers must pursue more aggressive growth strategies to remain competitive.
  • A practitioner‐focused book portfolio that translates research into practice offers an opportunity to establish an alternative revenue stream and an additional path for society member engagement.
  • Societies are in a unique position to capitalize on their existing connections to industry via their membership base.
  • Brief, easy‐to‐consume content and interactive tools are of the greatest appeal to the practitioner audience.
  • Focusing on shorter, template‐driven formats and more frequent updates allows society publishers to develop content more rapidly and at lower cost.
  • Challenges include incentivizing society members to author and review the content, identifying individuals who are capable of doing so, and obtaining adequate internal resources.
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8.

Key points

  • Our collective authorship and publishing practices do not always end up ensuring that scholarly content is discoverable by readers.
  • Readers of all kinds rely on a variety of ‘discovery pathways’, such as search engines, library systems, and various electronic links, some of which are blind to the content they desire.
  • Efforts over the years to improve content discoverability have made great progress, but an increasing amount of freely available content brings up new issues.
  • The National Information Standards Organization (NISO)’s Discovery to Delivery (D2D) Topic Committee has developed a grid comparing various ways in which content is shared with various ways in which users discover such content.
  • This article brings to light a few of the current obstacles and opportunities for innovation by publishers, aggregators, search engines, and library systems, and invites Learned Publishing readers to step up and identify others.
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9.

Objectives:

The research objectives were to (1) describe the current and future roles of hospital librarians and the challenges they face and (2) find evidence supporting the hypothesis that librarians are essential to hospitals in achieving the organizations'' mission-critical goals.

Method:

The authors used results from a previous research study that identified the five organizational mission-critical goals important to hospital administrators and then searched the literature and solicited examples from hospital librarians to describe the librarian''s role in helping hospitals achieve these goals.

Results:

The literature supports the hypothesis that hospital librarians play important roles in the success of the hospital. Librarians support quality clinical care, efficient and effective hospital operations, continuing education for staff, research and innovation, and patient, family, and community health information needs.

Conclusion:

Hospital librarians fulfill many mission-critical roles in today''s hospital, providing the right information at the right time in a variety of ways to enhance hospital and medical staff effectiveness, optimize patient care, improve patient outcomes, and increase patient and family satisfaction with the hospital and its services. Because hospital librarians and their services provide an excellent return on investment for the hospital and help the hospital keep its competitive edge, hospital staff should have access to the services of a professional librarian.

Highlights

  • A review of the literature supports the hypothesis that services of the professional librarian result in:
    • enhanced staff effectiveness,
    • optimized patient care,
    • improved patient outcomes, and
    • increased patient and family satisfaction with the hospital and its services.

Implications

  • Because hospital librarians and their services provide an excellent return on investment for the hospital and help the hospital keep its competitive edge, hospital staff should have access to the services of a professional librarian.
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10.

Objectives:

This study examined the information-seeking behaviors of basic science researchers to inform the development of customized library services.

Methods:

A qualitative study using semi-structured interviews was conducted on a sample of basic science researchers employed at a university medical school.

Results:

The basic science researchers used a variety of information resources ranging from popular Internet search engines to highly technical databases. They generally relied on basic keyword searching, using the simplest interface of a database or search engine. They were highly collegial, interacting primarily with coworkers in their laboratories and colleagues employed at other institutions. They made little use of traditional library services and instead performed many traditional library functions internally.

Conclusions:

Although the basic science researchers expressed a positive attitude toward the library, they did not view its resources or services as integral to their work. To maximize their use by researchers, library resources must be accessible via departmental websites. Use of library services may be increased by cultivating relationships with key departmental administrative personnel. Despite their self-sufficiency, subjects expressed a desire for centralized information about ongoing research on campus and shared resources, suggesting a role for the library in creating and managing an institutional repository.

Highlights

  • Basic science researchers rely on a small network of individuals in their institution and at other institutions to satisfy their information needs.
  • Basic science researchers tend to ignore institutional boundaries when searching for information and do not necessarily view the library as the primary source of scholarly information.
  • Basic science researchers use the interlibrary loan service regularly but otherwise rarely use traditional library services such as mediated literature searching and instruction.

Implications

  • The library must establish a presence in researchers'' work environments, rather than expect them to seek out library resources and services.
  • The increased emphasis by funding agencies on clinical translational science may impact the information needs of basic science researchers in the future.
  • Libraries have an opportunity to capitalize on their positive reputation and basic scientists'' desire for more centralized information to create new information resources and services such as institutional repositories.
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11.

Key points

  • Convergence of international standards has made requirements for accessible multimedia content clearer.
  • Legal and commercial pressure for accessible content is mounting for higher education institutions (HEIs) and publishers as highlighted by recent high‐profile settlements in North America.
  • Accessibility requirements for multimedia can be met by setting realistic, progressive goals and focusing resources on key content.
  • Multimedia accessibility benefits range from wider audiences and increased user engagement to greater discoverability and improved search engine optimization.
  • Vendors are ramping up their offerings for accessible production, and costs are going down.
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12.

Key points

  • Discoverability is no longer just about technology.
  • There is a shift towards a culture of discovery.
  • Coordinated efforts successfully create impact resonance.
  • The author is the conductor of impact.
  • Today, everybody needs to take responsibility for creating impact.
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13.

Objective:

The research studied the status of hospital librarians and library services to better inform the Medical Library Association''s advocacy activities.

Methods:

The Vital Pathways Survey Subcommittee of the Task Force on Vital Pathways for Hospital Librarians distributed a web-based survey to hospital librarians and academic health sciences library directors. The survey results were compared to data collected in a 1989 survey of hospital libraries by the American Hospital Association in order to identify any trends in hospital libraries, roles of librarians, and library services. A web-based hospital library report form based on the survey questions was also developed to more quickly identify changes in the status of hospital libraries on an ongoing basis.

Results:

The greatest change in library services between 1989 and 2005/06 was in the area of access to information, with 40% more of the respondents providing access to commercial online services, 100% more providing access to Internet resources, and 28% more providing training in database searching and use of information resources. Twenty-nine percent (n = 587) of the 2005/06 respondents reported a decrease in staff over the last 5 years.

Conclusions:

Survey data support reported trends of consolidation of hospitals and hospital libraries and additions of new services. These services have likely required librarians to acquire new skills. It is hoped that future surveys will be undertaken to continue to study these trends.

Highlights

  • Data support reported trends in the decrease in the number of hospitals and hospital libraries.
  • About 44.0% of hospitals had some level of onsite library service in 1989, compared with between 33.5% and 29.1% of hospitals in 2005/06.
  • More electronic services and resources, such as Internet access and online materials, are being offered by hospital libraries, in addition to more traditional services
  • Library staffing appears to be more unstable today than in 1989, with more libraries reporting a decrease in the number of staff.

Implications

  • Hospital libraries continue to change in response to changes in the health care environment as health care administrators respond to financial pressures, library staff are downsized, degreed librarian positions are eliminated, and reporting structures change.
  • MLA must continue to track the status of hospital librarians and libraries in light of the changing environment with surveys and other means, in partnership with others such as the National Network of Libraries of Medicine.
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14.
15.

Key points

  • Twenty years ago, a fraction of articles were paired with supplements; now, one in five research stories go beyond PDF.
  • Why has the evolution of research content's delivery vehicles lagged behind the evolution of the research story?
  • Hyperlinked in‐line references are the most used feature of the Enhanced PDF – exposing faster, easier ways to follow the path of research.
  • Discovery need not start and end with the search engine – it can start within the PDF itself.
  • Discovery is not a solitary process; therefore, content platforms must support collaboration to drive readership.
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16.

Objective:

The research conducted a large-scale, multisite study on the value and impact of library and information services on patient care.

Methods:

The study used: (1) 2 initial focus groups of librarians; (2) a web-based survey of physicians, residents, and nurses at 56 library sites serving 118 hospitals; and (3) 24 follow-up telephone interviews. Survey respondents were asked to base their responses on a recent incident in which they had sought information for patient care.

Results:

Of the 16,122 survey respondents, 3/4 said that they had definitely or probably handled aspects of the patient care situation differently as a result of the information. Among the reported changes were advice given to the patient (48%), diagnosis (25%), and choice of drugs (33%), other treatment (31%), and tests (23%). Almost all of the respondents (95%) said the information resulted in a better informed clinical decision. Respondents reported that the information allowed them to avoid the following adverse events: patient misunderstanding of the disease (23%), additional tests (19%), misdiagnosis (13%), adverse drug reactions (13%), medication errors (12%), and patient mortality (6%).

Conclusions:

Library and information resources were perceived as valuable, and the information obtained was seen as having an impact on patient care.

Highlights

  • Library and information resources were perceived as valuable, and the information obtained was seen as having an impact on patient care.
  • Electronic access to information resources from multiple locations has increased the ability of health professionals to use these resources for improved patient care.
  • The roles of librarians are diversifying to include management of electronic resources, user instruction and support, specialized research and clinical information search services, and involvement in institution-level quality improvement.
  • It is possible to conduct a large-scale, multisite study on the value and impact of library services on patient care.

Implications

  • Ongoing studies of the value and impact of library and information resources will be important for advocacy and quality improvement.
  • Community-Based Participative Research methods hold promise as a way of ensuring the relevance of future research.
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17.

Objectives:

This research studied hospital administrators'' and hospital-based health care providers'' (collectively, the target group) perceived value of consumer health information resources and of librarians'' roles in promoting health information literacy in their institutions.

Methods:

A web-based needs survey was developed and administered to hospital administrators and health care providers. Multiple health information literacy curricula were developed. One was pilot-tested by nine hospital libraries in the United States and Canada. Quantitative and qualitative methods were used to evaluate the curriculum and its impact on the target group.

Results:

A majority of survey respondents believed that providing consumer health information resources was critically important to fulfilling their institutions'' missions and that their hospitals could improve health information literacy by increasing awareness of its impact on patient care and by training staff to become more knowledgeable about health literacy barriers. The study showed that a librarian-taught health information literacy curriculum did raise awareness about the issue among the target group and increased both the use of National Library of Medicine consumer health resources and referrals to librarians for health information literacy support.

Conclusions:

It is hoped that many hospital administrators and health care providers will take the health information literacy curricula and recognize that librarians can educate about the topic and that providers will use related consumer health services and resources.

Highlights

  • Health care providers responded positively to a health information literacy curriculum offered by librarians and to related resources and services, namely MedlinePlus and the information referral system known as Information Rx.
  • Participation in a curriculum increased health care providers'' knowledge of health information literacy, awareness of available consumer health information, and referral of patients to the library for additional assistance.
  • Librarian involvement in health information literacy increased the profession''s visibility and perceived value.

Implications

  • Consumer health information services and resources offered by librarians can improve the health information literacy skills of health care providers and their patients.
  • Training by librarians can increase knowledge of the importance of health information literacy and usage of MedlinePlus and Information Rxs.
  • Hospital-based administrators and health care providers can be champions in support of health information literacy and consumer health information services offered by libraries.
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18.

Key points

  • The number of people who struggle to access the printed word is increasing exponentially.
  • Calibre Audio Library worked with i‐Publishing Consultants to transform the way the blind, partially‐sighted, and those with reading difficulties access their audio library.
  • Providing entirely audio prompts allows visually impaired users the independence to manage their own library.
  • Calibre and i‐Publishing Consultants won the 2017 Stationers’ Company Innovation Excellence Award for Social Development.
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19.

Key points

  • Most employers offer skill‐based training, but formal mentoring programmes are rare.
  • Training tends to be responsibility‐specific and organization‐centric, with fast‐tracking of stand‐out individuals.
  • Cross‐organizational mentoring can be more objective and multidisciplinary and support publishers’ needs for innovation.
  • Mentoring programmes usually focus on early careers, and there is little support for senior publishing professionals.
  • All professional development requires engagement from all parties – no pull without push!
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20.

Key points

  • Accessibility is often misunderstood as a concept that is niche or of secondary importance.
  • Reframing accessibility as improving the overall user experience instantly changes the perspective; accessibility becomes a critical requirement worthy of investment and resources.
  • The single most prevalent complaint amongst librarians is the time it takes to get hold of accessible content.
  • An accessibility roadmap provides structure and transparency for digital accessibility projects within the organization.
  • Publishers' non‐compliance with accessibility standards will increase their risk of sales declines and legal complications over time.
  • The SAGE A.C.C.E.S.S.I.B.L.E mnemonic offers suggestions on how to devise a successful accessible publishing programme.
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