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1.
ABSTRACT

Public and academic libraries continue to have a vital role in providing reference services. As more and more information is only available in electronic form, reference librarians need to reaffirm their core values. Some of the changes happening in reference include smaller reference collections, the disposition of printed reference books, and the increased use of electronic tools. Other topics include different service models for the reference desk, the changing nature of reference questions, and changes in staffing at the reference desk. Finally, the authors speculate about the future of reference services.  相似文献   

2.
Abstract

During the 2001-2002 academic year, Augustana College Library (Rock Island, IL) and St. Ambrose University Library (Davenport, IA) began a unique joint venture of peer observation between the reference staff members of the two libraries. Librarians from each college took turns visiting the other library and conducting peer observations of reference desk service. Although the reasons each library had for initiating this venture differed, both libraries benefited from this project. This article discusses the development of the program, the results, and plans for the future.  相似文献   

3.
《资料收集管理》2013,38(3):33-48
Abstract

The Dr. Martin Luther King, Jr. Library in San Jose, California is a unique dual-use library serving the students of San Jose State University and the community of San Jose, California. The reference collections of the two libraries are merged and interfiled to promote ease of access for both populations served. Economies of scale were realized through collaborative collection development activities for major reference purchases between the two institutions. This article describes the planning and creation of the King Library's merged reference collection and reviews the literature of collaborative collection development and merged or interfiled collections.  相似文献   

4.
ABSTRACT

It has been established that much of the assistance provided to library patrons at reference desks does not require the knowledge and expertise of a professional librarian. Is the same thing true of the telephone calls received at reference desks in academic libraries? This article reports the results of one academic librarian's reference desk transaction log analysis which focuses on the categories of assistance provided to patrons who called the library's reference desk.  相似文献   

5.
ABSTRACT

As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences.  相似文献   

6.
SUMMARY

An analysis of 96 question and answer pairs from the Bayside Library Ask a Librarian Service found that 54 percent of the queries were received from Bayside residents. Forty-seven percent of the e-mail reference questions were classed as research queries. Although only 25.1 percent of the queries were submitted for formal education purposes, all of these were research questions, and took longer than any other category to answer. In 2001, only 6 of the 54 questions submitted were tertiary level questions, but it took a median time of 95 minutes to answer each one. The 24 general interest category questions took a median time of 47.5 minutes to answer, which is almost half the time it took to answer a tertiary level query.

Librarians from three other public libraries in Victoria offering e-mail reference were interviewed, and compared and contrasted with the Bayside Library Service.

Issues of disproportionate labour, the appearance of the passive role of the e-mail reference user, and the wisdom of public libraries devoting significant resources to answer questions for formal education were raised.  相似文献   

7.
ABSTRACT

Special academic libraries are in the unique position to blend the innovative and user focused services of academic libraries with the niche collections of special libraries when serving their Millennial student population. Millennials are a highly researched generation, but special libraries may have not updated their services to reflect the needs and expectations of this rising generation. Maine Maritime Academy's Nutting Memorial Library serves as a case study of methods in which special academic libraries can incorporate Millennials' expectations of library spaces, services, and collections in sustainable ways.  相似文献   

8.
Abstract

Fulfilling the “promise inherent in the student workforce” (Burrows 1995, 85) must be a collaborative effort involving the Library administration, Circulation staff, Reference librarians, and the students themselves. Advances in library technologies have dramatically changed the way that libraries do business. Just as access to Internet resources has widened the sphere of the Reference librarian, automation has expanded the role of the Circulation desk assistant in filling the information needs of library users. Library policy and training of student desk assistants must reflect the evolving electronic environment.  相似文献   

9.
ABSTRACT

Despite a general decline in recent years in academic libraries’ reference desk statistics, research indicates that library users continue to have complex research questions but are largely unaware that librarians are waiting and ready to assist them. The challenge for librarians is to connect with users at their point of need. At Bowling Green State University, we are making a move in this direction with proactive (pop-up) chat widgets embedded within our library Web pages, catalog, and databases. Since implementation, the number of chat reference questions received has more than doubled, helping us reach additional users from on-and off-campus.  相似文献   

10.
Abstract

Nearly 25 years have elapsed since the last comprehensive measure of the percentage of academic libraries that employ the Dewey and Library of Congress systems of classification. To provide updated statistics, the researchers surveyed all 3793 academic libraries via their online catalogs. The findings indicate that the use of Dewey has declined over the past four decades. Teachers’ Colleges and Community Colleges in particular have higher rates of Dewey use than large research or professional universities. This information may help support academic library reclassification decisions.  相似文献   

11.
SUMMARY

The author discusses a wide range of new developments in Ukrainian libraries that affects library acquisitions. New strategies are now required for obtaining library materials due to the inadequacy of obligatory deposit and changes in bibliographic control of new publications. Libraries are actively developing computer and Internet technologies, including websites, online catalogs, access to databases, sites linking to online resources, and collections of digitized full-text material. A number of libraries have recently begun implementing virtual reference services. A new professional journal, whose title translates as Library Forum of Ukraine, has arisen to address all aspects of librarian-ship.  相似文献   

12.
《The Reference Librarian》2013,54(83-84):23-31
SUMMARY

Interacting socially with colleagues creates close workplace relationships. These relationships translate into a dynamic, synergistic environment at the reference desk, also known as tag-team reference. When two people work well together, they can bounce ideas off of one another and serve the users most efficiently. Reference librarians all have strengths and weaknesses and those who work closely together can rely on each other without worrying about the stigma of reference desk boundaries. While traditional training and advice literature do not stress the importance of workplace relationships, there are ways that librarians and libraries can successfully promote social interaction and nurture a collaborative, collegial environment.  相似文献   

13.
With staffing and funding shortages and rapidly changing expectations from patrons, what is actually happening at the reference desk in today’s libraries? Understanding the needs today’s reference librarians face can be useful in developing ways to support those needs. Asking them to make some predictions on the future of public library reference work gives Library and Information Science (LIS) students, and libraries preparing for the future, a valuable look at the expertise provided by experience. This understanding will help make some realistic decisions about reference staffing and service needs and provide some guidance for those aspiring to careers in public library reference.  相似文献   

14.
《The Reference Librarian》2013,54(91-92):5-22
Summary

Reference works were present in the earliest libraries; and their numbers have grown inexorably ever since. They consume an increasing share of library acquisitions budgets. This article traces the evolution of reference collections, drawing on experiences at the author's library. The author concludes that while reference questions will always be with us; it is perhaps less certain that they will always be answered from “reference works” in collections labeled “reference.”  相似文献   

15.
Abstract

The continuation of the Federal Depository Library Program's historic information dissemination, access, and preservation roles are now dependent upon multi-agency e-government collaboration. The collections and research expertise of Federal Depository libraries are the critical features missing in current e-government service models. The authors propose that the public service and resource discovery features now available at FDLP libraries be coordinated nationally via an AskUS-FDLP Library Portal.  相似文献   

16.
ABSTRACT

A sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The new arrangement and subsequent removal of librarians from routine desk duties have expanded instructional opportunities, consistent with the university's goals. Project participants plan further assessments to better determine the impacts of the new service arrangements.  相似文献   

17.
《The Reference Librarian》2013,54(91-92):53-68
Summary

This article examines the current state of digital versus print reference collections in school libraries. Issues addressed include an overview of adoption practices, acceptance and use of digital materials, and implications for the future. The article compares findings from multiple sources to provide an in-depfh examination and understanding of the qualities and characteristics that school libraries share. The sources include current literature, research findings, and the observations and experiences of an information specialist in the role of participate observer. Survey and analysis of this data will provide a triangulation of information that will form the basis of the Study.  相似文献   

18.
《The Reference Librarian》2013,54(49-50):205-216
As the next millennium approaches, libraries must change and evolve in the very near future in order to survive. Reference services can no longer stay behind a desk or wihtin a building's walls. Instead, reference librarians must examine their clientele, determine their unique information needs, and develop and market appropriate collections and services. The changing instructional paradigm in America's classrooms provides an opportunity for reference librarians to modify and expand their efforts to encourage information use and literacy for education faculty, student teachers, classroom teachers and administrators. This paper briefly discusses present day information seeking and library use by educators and then suggests new overtures to this library patron community.  相似文献   

19.
Abstract

As the Government Printing Office completes its transition to an electronic distribution system for government information, reference services within the Federal Depository Library Program (FDLP) are changing as well. In addition to meeting new user needs and using new resources to do so, many government information librarians find themselves working in new environments within their libraries. Throughout the 1990s, many FDLP institutions reorganized reference services in order to provide government information assistance at the library's main reference service point. This article reports the results of a survey of FDLP institutions identifying the factors contributing to the reorganization of services, the process and success of reorganizing within these libraries, and the pros and cons of these service arrangements.  相似文献   

20.
Once widely accepted as a librarian-staffed research hub in academic libraries, the reference desk has become a source of wide-ranging debate. Desks have been reconfigured, combined, and in some cases eliminated. In many libraries, the traditional Reference Desk has evolved into the Information Desk to provide immediate answers to preliminary research and computing questions at a visible service point. In its new incarnation, some have questioned the necessity of librarian service at the desk. However, although transaction content has changed over the years, librarians continue to be indispensable at the desk, providing instruction and ensuring consistent, patron-centered service to meet users’ immediate needs.  相似文献   

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