共查询到20条相似文献，搜索用时 15 毫秒
1.
Kathryn W. Munson 《College & Undergraduate Libraries》2013,20(4):438-450
ABSTRACT Access services librarians at Southeastern Louisiana University's Sims Memorial Library observed patrons' technology help needs and created an interactive training manual that empowers library faculty and staff to provide public service technology help in the Information Commons. The new training manual takes technology help in the academic library to the next level, “Technology Help 2.0,” because it allows librarians to learn about technology by directly observing the needs of patrons, develop new skills at their own pace, and adapt to the constantly evolving technology demands of the Information Commons. 相似文献
2.
《The Reference Librarian》2013,54(2):41-55
ABSTRACT This bibliographic essay examines recent (1994–2006) research into the evaluation of reference effectiveness. Different methods for evaluating traditional in-person reference services are compared and contrasted from an unobtrusive or obtrusive methodology perspective, including those that use the “Willingness to Return” factor and the Wisconsin-Ohio Reference Evaluation Program (WOREP). A review of emerging trends is provided as well as recommendations for future research. 相似文献
3.
《Public Services Quarterly》2013,9(2-3):127-142
Abstract The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became “Ask a Librarian.” Slightly over one year later, the library joined the University of Texas System's “Ask a Librarian” service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study. 相似文献
4.
《The Reference Librarian》2013,54(95-96):113-124
Abstract The Tampa-Hillsborough County Public Library, as a county government agency, is required to follow a specific budget planning process in order to obtain funding for library programs and services. One tool of this planning process-the “decision unit”-requires advanced planning and continued evaluation of potential and existing library services. Prior to receiving funds for any new service, performance measures must be established in order to measure the success of the service in relation to the public money invested. This article will look at the evaluation process built into the funding of the library's participation in a statewide virtual reference service and the implications for continuation and/or expansion of this service based on continued assessment. 相似文献
5.
《College & Undergraduate Libraries》2013,20(2):89-102
ABSTRACT Utah State University has successfully implemented a service that incorporates e-mail reference and an appointment-based model. The advantages of the Term Paper & Research Assistance service are reviewed. The program incorporates a great deal of flexibility for the participating librarians and the clients they serve and eliminates the need for a “coordinator.” Use statistics and positive student feedback have underscored the service's potential for future growth. 相似文献
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《The Reference Librarian》2013,54(75-76):163-172
Summary Emerging technologies continue to offer librarians new opportunities to improve user services. Comment and query links on some library web pages are absorbing a significant share of the customer service workload previously handled by traditional reference desks. Fa miliar types of patron problems of course continue to crop up at the “vir tual reference desk.” New and different aspects of patron problems also appear. Originating with the experiences of a research university li brary's web group in dealing with incoming user messages, this study examines the challenges as well as advantages of dealing with “problem patron” phenomena in a virtual environment. 相似文献
8.
《The Reference Librarian》2013,54(79-80):241-255
Summary Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.” 相似文献
9.
Martin Zimerman 《The Reference Librarian》2013,54(1):79-87
ABSTRACT A practicable approach to meta-assessment is reported involving the use of online research guides as an outreach tool at Western Kentucky University. A series of such guides has been produced that cover each department on campus; this approach lends its way to assessment efforts by identifying discrete and quantifiable target populations across campus. A multiple-regression model is used to predict usage rates on the basis of surrogates for size of potential usership, and variations in quality and size of the guides themselves. The “badness of fit” of the regression model can be used to suggest ways of improving the outreach effort, as the residuals left from the analysis arguably identify related lapses in coverage or promotion. If carried out on an annual basis, the approach provides an almost ideal services assessment tool, since various measures can be taken to improve those guides that during each period are identified as “underachievers.” 相似文献
10.
Elizabeth E. Park 《The Reference Librarian》2020,61(2):87-96
ABSTRACT As librarians strive to reach students and share reference content, text messages are a new avenue to explore. Although many libraries receive reference questions through text, few initiate the conversation. Sending text messages with video tutorials relevant to class assignments has been an effective and innovative outreach at Bethel University’s College of Professional Studies (CPS). Over three years, we have sent 1,099 text messages and 38% of the video links included were clicked. Students saw the message and clicked the link at a significantly higher rate than links inside e-mail campaigns, as compared to industry standards and CPS’s statistics. Text messages are an effective form of communication because they are prevalent, have a high likelihood of being read, and their content can be easily tailored. Students and the broader academic community do not expect a text from the library and it builds social capital with them. This social capital is a valuable benefit to librarians seeking to demonstrate their relevancy in a competitive information environment. A similar initiative could benefit several areas in an academic library. Personal librarians, first year experience librarians, distance education librarians, or librarians supporting student success could build relationships through this level of individualized contact. 相似文献
11.
《The Reference Librarian》2013,54(79-80):157-161
Summary One of real-time chat reference's strengths is the options it gives the librarian in terms of answering questions. Librarians can use text chat, send over a Web page (push pages), or let a patron watch them work over their computers. Options come with a price, though-transaction speed. While most librarians work from a speedy connection, patrons chatting with them are probably using slower dial-up connections. Chat software features are expanding quicker than most patrons can handle, so now it's time to focus on how to best serve the most patrons, instead of inadvertently catering to a select group of technologically savvy patrons with fast computers. Text chat is an excellent way to make sure the most patrons get the best results from real-time reference chats. 相似文献
12.
Keith Weimer 《The Reference Librarian》2013,54(2):108-123
The author discusses “Text a Librarian,” a short message service-to-email service provided via Upside Wireless, Inc., a Canadian telecommunications provider. Any user of the University of Virginia Library who has a cell phone and text messaging capability can send a text message to a local phone number provided by Upside Wireless. Upside's “virtual SMS channel,” which forwards the message to the Library's reference e-mail account. Librarians then respond to the query with an e-mail message that the user receives as a text message on his or her cell phone. This article describes the process by which a library developed the idea for the service and decided to contract with Upside, as well as staffing for the service and the challenges, successes, and possible new directions. A brief survey of the SMS reference landscape is included. 相似文献
13.
《The Reference Librarian》2013,54(91-92):5-22
Summary Reference works were present in the earliest libraries; and their numbers have grown inexorably ever since. They consume an increasing share of library acquisitions budgets. This article traces the evolution of reference collections, drawing on experiences at the author's library. The author concludes that while reference questions will always be with us; it is perhaps less certain that they will always be answered from “reference works” in collections labeled “reference.” 相似文献
14.
《图书馆管理杂志》2013,53(3-4):61-121
Abstract Library Distance Learning Services (LDLS) at Michigan State University was developed in 1993 as a result of the campus-wide adoption of a decentralized model for services to our off-campus population. With its “high-tech, high-touch” philosophy, LDLS has taken on increasing responsibilities in information delivery and triage through increased use of its 800 line, e-mail and Web technologies. 相似文献
15.
ABSTRACTThis article uses the case study of developing a collaborative “out-of-hours” virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the context of a rapidly changing UK higher education sector the article considers the benefits and challenges of collaboration and the contribution of library services to the student experience. The project demonstrated clear benefits to student learning and evidence of value for money to individual institutions as well as showing commitment to national shared services agendas. Effective communication with students, with colleagues and stakeholders in our own and other Northern Collaboration member institutions, and with OCLC, our partner organization, was a critical success factor in the development, promotion, and uptake of the new service. 相似文献
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《Public Services Quarterly》2013,9(4):47-68
Abstract The tremendous expansion of online information sources has prompted academic librarians to increase their outreach to undergraduates of the “Net Generation” in an effort to more effectively promote their libraries' resources to these students. Such outreach programs involve identifying library resources that support the information-seeking behaviors of Net Generation undergraduates, as well as establishing collaborative relationships with the individuals and groups affiliated with these students. This article describes an outreach initiative conducted by the Reference Department at the Mississippi State University Libraries, in which the Department worked with staff in residence halls to target undergraduates living on campus. 相似文献
18.
Frank Kahn 《广播与电子媒介杂志》2013,57(3):277-279
It is perhaps inevitable, but none the less disturbing to discover errors, in standard reference works. The source of the error may be well hidden, but it is the responsibility of each researcher to check “accepted” findings, whenever opportunity presents itself. This is as true with respect to bibliographic citations as to research data or analysis. This “research coup” by Frank Kahn is one of several comments on Lawrence Lichty's “Who's Who on Firsts: A Search for Challengers” published in the Winter, 1965–66 issue of the Journal. Many corrections or additions were published in the Spring, 1966, issue, and readers are urged to send in other “challenges” as soon as possible. Mr. Kahn, Lecturer in radio and television at Queens College, has contributed to the Journal of Broadcasting in the past. 相似文献
19.
Beverly Murphy Richard A. Peterson Hattie Vines Megan von Isenburg Elizabeth Berney Robert James 《Medical reference services quarterly》2013,32(4):379-393
ABSTRACT This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to “on call” status, technical services staff were added to the schedule, and core competencies and procedures were refined. 相似文献
20.
《图书馆管理杂志》2013,53(1-2):347-360
Abstract Bibliographic instruction is one of the major challenges facing libraries that support distance students. Most libraries have neither the budget nor staff to send librarians to all places students might be located. This paper will examine three innovative methods tried at Nova Southeastern University for providing quality bibliographic instruction to distance students: one synchronous, another asynchronous, and the third combining features from both synchronous and asynchronous methods of delivering instruction. 相似文献