共查询到20条相似文献，搜索用时 31 毫秒
1.
《College & Undergraduate Libraries》2013,20(4):75-95
Abstract As library service providers for distance learners, we are constantly searching for ways to assist them in their use of library resources. Virtual (real-time chat) reference is yet another tool to utilize in reaching these students. While virtual reference has been around for several years and many libraries offer such services, as a medium-sized institution, Emporia State University took some time to move into providing such a service on a formal basis. Several issues, including staffing and funding, delayed entrance into this arena. It was not until a collaborative academic reference venture among several academic libraries in the state was proposed that the ESU library was able to offer this service. Advantages and disadvantages of the collaboration will be discussed, as well as lessons learned that can be applied to any collaborative project. 相似文献
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《College & Undergraduate Libraries》2013,20(4):97-115
Abstract Ask the Librarians-LIVE is a South Dakota collaborative virtual reference service that began in September 2002. Serving a large rural state with a small population, Ask the Librarians-Live has grown to six members, which include five academic libraries and the state library, from three members initially. This article addresses the challenges of providing such a service to not only distance students, but also other library users who do not walk into the library. While all members share a common philosophy of service, there have still been numerous challenges in making the collaboration work. 相似文献
3.
《图书馆管理杂志》2013,53(3-4):477-487
AbstractThis paper investigates the integration of library resources, library instruction and services into the design of online courses. While many libraries embrace the ACRL guidelines for library support of distance learners, many of the Web-based resources we develop still depend upon students seeking them out. Distance learning librarian collaboration with teaching faculty and instructional designers at Regis University resulted in a proactive method of library resource delivery applicable in multiple online scenarios. 相似文献
4.
《The Reference Librarian》2013,54(83-84):33-39
SUMMARY Reference desk service is the public face of our fast-changing profession. Because libraries often have numerous librarians sharing desk duty, consistent service can be a worthy challenge. Practical tools for promoting consistency (in the context of collegiality and teamwork) are explored. Library “culture” and organizational structure influences our professional worklives and personal job satisfaction. Sharing knowledge with one another and interdepartmental collaboration contributes to the advancement of the profession. 相似文献
5.
Kristine Holloway 《图书馆管理杂志》2013,53(3-4):479-493
ABSTRACT Academic libraries serve great numbers of distance learners and must address the unique challenges faced by these students. Technology can bridge the gap in terms of access and use of library resources. Academic librarians working with distance students must examine their student population, determine the needs of their users, and be prepared to adapt technology available to meet those needs. Many academic libraries have adapted Online Computer Library Center (OCLC) ILLiad to allow better support of distance learners. Library models that have used OCLC ILLiad or similar software for distance services are discussed and can be used as a model for change in library distance services programs. 相似文献
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《图书馆管理杂志》2013,53(1-2):267-280
Abstract This paper discusses how the University of Wyoming Libraries have worked in partnership with the larger institution and its Outreach School to develop a strategic plan for the future of distance education at the University of Wyoming. This collaboration insures that distance learners receive comparable library services to on-campus learners. The authors focus on how the World Wide Web is utilized to provide library services to students, in particular to online students. 相似文献
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《图书馆管理杂志》2013,53(3-4):549-567
AbstractUpon completing a Fall 1999 sabbatical studying how reference services were being provided to library patrons at a distance, the MCCCD libraries have been piloting a collaborative live reference service since Spring 2001. This paper describes the organic evolution and current state of Maricopa's Librarians Online. 相似文献
8.
《图书馆管理杂志》2013,53(3-4):445-457
ABSTRACT Rather than create a collection solely to support distance learners, libraries should consider the needs of all customers when developing a digital library. The acceptance of digital libraries is dependant upon the conversion of resources to an electronic format that is easy to use and is fully searchable. While electronic journals are widely accepted by most academic library customers, the delivery of online books has had a very different acceptance rate. Rather than support the sequential reading of books, electronic books are commonly used to find information and can be particularly well-suited for reference purposes. This article will provide insight into the history of e-book models and evaluate the usage statistics of a large electronic book collection in an academic library. 相似文献
9.
Abstract This paper examines the research that has been conducted to date on the topic of library support for distance learning programs and identifies some priorities for future research. The two main types of studies prevalent in the literature on this topic are surveys of libraries and user studies. Research findings from the United States, United Kingdom, Australia, and Canada provide a perspective on the knowledge base in this area and enable some generalizations to be made about service provision and user needs. The results of a recent survey of librarians indicate that the number one research priority in distance learning library services is collaboration with faculty to integrate library and electronic resources into Web-based distance learning courses. 相似文献
10.
Abstract Providing distance learners access to library services does not automatically translate into usage of those resources. The literature on information-seeking behaviour of distance learners has indicated that they prefer to use local resources, as well as Web-based resources. This study investigates perspectives on library services and available resources for distance learners in the Teacher-Librarianship by Distance Learning program at the University of Alberta, Edmonton, Canada. The findings suggest that distance learners in this program tend to rely on local and familiar resources, have a lack of awareness or understanding of certain library services provided to them, rely heavily on electronic full-text availability, and may feel isolated from fellow students, resulting in low collaboration in the process of accessing information. The researchers suggest developing effective marketing strategies and collaborating with faculty to promote usage of library services provided to distance learners. 相似文献
11.
Abstract Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted approach to reach distance learners in as many ways as possible, and collaboration with various groups and departments on campus is an important part of the process. Promotion of distance library services can take advantage of high-tech options, but it should also work in the realm of “traditional” publicity as well. 相似文献
12.
《图书馆管理杂志》2013,53(1-2):217-226
Abstract A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success. 相似文献
13.
《Public Services Quarterly》2013,9(2-3):47-67
Abstract A new library in San José opened on August 1, 2003. This library is the result of a unique collaboration between San José State University Library and the San José Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged, the University Library merged government publications reference functions into the general reference service of the Reference department. Depository library status at the federal and state levels impacted the planning and implementation stages. This paper discusses the background, planning, and implementation of merging the reference service for government publications, first within an academic environment and then in the unique joint library environment. 相似文献
14.
《The Journal of Academic Librarianship》2020,46(5):102199
Research consultations continue to be a valuable service offered by academic libraries for students who are able to visit the library, however, most students enrolled in online degree programs or considering enrollment have limited access to campus services. To address this, the authors designed and tested a virtual reference consultation service in their library for distance learners and graduate students. This article outlines a practical approach for designing and initiating a virtual research consultation service pilot, providing equitable access to library services and a positive user experience for distance learners. 相似文献
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ABSTRACTThis article uses the case study of developing a collaborative “out-of-hours” virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the context of a rapidly changing UK higher education sector the article considers the benefits and challenges of collaboration and the contribution of library services to the student experience. The project demonstrated clear benefits to student learning and evidence of value for money to individual institutions as well as showing commitment to national shared services agendas. Effective communication with students, with colleagues and stakeholders in our own and other Northern Collaboration member institutions, and with OCLC, our partner organization, was a critical success factor in the development, promotion, and uptake of the new service. 相似文献
17.
《The Reference Librarian》2013,54(74):103-120
Summary As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment. 相似文献
18.
《The Reference Librarian》2013,54(94):19-32
Abstract The continuation of the Federal Depository Library Program's historic information dissemination, access, and preservation roles are now dependent upon multi-agency e-government collaboration. The collections and research expertise of Federal Depository libraries are the critical features missing in current e-government service models. The authors propose that the public service and resource discovery features now available at FDLP libraries be coordinated nationally via an AskUS-FDLP Library Portal. 相似文献
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ABSTRACT Subject specialist librarians play a role in providing resources and services to distance students. The authors surveyed subject librarians and distance librarians, examining how and to what extent subject librarians provide service to distance learners. 相似文献