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1.
Lindsay M. Boyce 《Medical reference services quarterly》2013,32(3):274-284
ABSTRACTLibrary orientation at an academic health sciences library consisted of a five-minute overview within new student orientation. Past experience indicated this brief presentation was insufficient for students to learn about library resources. In 2014, an effort was made to supplement orientation by developing an online game aimed at enabling students to become self-sufficient through hands-on learning. A gaming model was chosen with expectations that competition and rewards would motivate students. Although the pilots suffered from low participation rates, the experience merits further research into the potential of a broader model of online library instruction in the health sciences environment. 相似文献
2.
Abstract Online course delivery can be a dynamic learning experience where information is used to shape and extend thinking. The challenge is creating a virtual classroom that combines evocative resources with tasks that enhance and stimulate student learning. New models are needed to reflect the changing learning environment that began with the advent of the Web. Librarians are experts in locating learning materials across the electronic landscape. They construct resource-based assignments that promote understanding of content and develop independent thinking skills. They bring a context for resource-rich learning environments and the necessary support mechanisms to ensure learners gain information literacy skills. This paper outlines how librarians can contribute to new course design models that maximize the effective use of online resources in support of student learning. 相似文献
3.
学习资源中心将是高校图书馆新的发展形式,是一种资源共享的多媒体学习环境。它建立了知识与用户之间的联系,以集成的方式向用户提供广泛的知识资源和多种多样的个性化服务,方便用户一站式的知识获取、知识交流。学习资源中心门户系统的三大模块——资源组织模块、参考咨询模块、系统管理模块相互作用、不可分割。在具体应用中,应根据应用背景、主要服务对象的需求逐步加以完善。 相似文献
4.
《The Reference Librarian》2013,54(39):99-109
The increasingly electronic environment in today's academic library is placing new demands on managing reference services. Staff are faced with selecting, implementing, and servicing a wide range of services and resources. This necessitates learning the new and integrating it into the established. At the same time, users are becoming more varied. Not only is their demographic profile changing, but more users with interdisciplinary interests are seeking assistance. Reference librarians are also working to establish new interfaces with the increasing number of users who wish to access resources without coming into the library. This article addresses the management of reference services in a medium-sized research library to meet these needs. A model for planning reference services is presented along with a staff organizational structure to meet agreed upon objectives. 相似文献
5.
Abstract Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted approach to reach distance learners in as many ways as possible, and collaboration with various groups and departments on campus is an important part of the process. Promotion of distance library services can take advantage of high-tech options, but it should also work in the realm of “traditional” publicity as well. 相似文献
6.
Stef Morrill 《图书馆管理杂志》2013,53(5):628-637
ABSTRACTWiLS is a non-profit organization with over 500 libraries and cultural institutions as members. It facilitates collaborative projects and services to save members time and money and to advance library service. WiLS is designed to be a nimble organization; our staffing structure, membership and cost recovery models, virtual office environment, and service development processes all allow WiLS to anticipate and respond to member needs. We take a unique approach to designing new services to meet those needs, one which is like creating a tapestry. As we begin to conceive of the service, an outline appears on the cloth, but it is faint and difficult to recognize. As we learn more, the outline becomes clearer and we see not only the shape of the service, but begin to see the details that add threads to create the color and texture of the work. By the time we have completed the process, we have a full understanding of the service we may offer, and the full picture with all of its detail has emerged. Any “art” that we conceive and create comes from who we are and the environment in which we are creating. In this article, we’ll share more about our organization and the foundations that make us who we are, along with the process we use to develop our service tapestries. 相似文献
7.
《图书馆管理杂志》2013,53(1-2):301-314
Abstract Handheld electronic devices are becoming popular and are playing an increasingly important role in the distributed learning environment. Enabling library users to maximize their access to library resources through these devices involves challenges that include determining the level of interest among users, identifying relevant resources, and establishing technical and compatibility standards. Affordability of devices for consumers, and availability of resources and support for handheld computing initiatives within libraries must also be considered. This study examines issues and challenges surrounding the design and delivery of library services and resources for personal digital assistants (PDAs) at Royal Roads University Library, finding that there are beneficial research applications for handheld devices that can be implemented even while related technologies continue to evolve. 相似文献
8.
《The Reference Librarian》2013,54(74):103-120
Summary As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment. 相似文献
9.
《Journal of Web Librarianship》2013,7(4):29-50
ABSTRACT This paper discusses the use of online learning communities for library professional organizations to promote collaboration and learning. The addition of an online learning community component to a library organization expands collaborative and educational opportunities for members through a virtual environment. Although technologies used to support learning communities vary, standard features include a discussion forum, file-sharing capability, and chat functionality. More sophisticated sites provide Webcasts, podcasts, online courses, and databases. Moreover, the availability of file sharing and chat supports virtual meetings. Studies of library-oriented learning communities illustrate their effectiveness in using discussion forums and resources to foster collaboration and learning opportunities among members. This research also notes the role of discussion forums in decreasing feelings of isolation among users. Moreover, these articles highlight the member's participation in library learning communities through postings to discussion forums, selecting learning events, and contributing materials. The first step in creating a learning community centers on the administration of a needs assessment to the members. These evaluations identify the goals of the learning community and aid in the selection of appropriate technologies. In addition, learning community organizers need to develop an action plan that outlines a timeline for the project's implementation. Moreover, organizers should consider providing incentives and training to members to enhance their participation in the project. Finally, promotional and evaluation efforts are needed to sustain the growth of a learning community. 相似文献
10.
《The Reference Librarian》2013,54(69-70):247-258
Summary This paper focuses on the reference services provided by librarians at the Transportation Library for the police officer students enrolled in the School of Police Staff and Command, Traffic Institute, Northwestern University (Evanston, Illinois). Although this program is unique, the wealth of experience gained over several years can be useful for others who are planning and implementing services for adult learners within an academic environment. The Transportation Library's unusual organizational culture—a corporate library within an academic setting- and a variety of clients necessitates “changing gears” and services to meet the needs of each group. 相似文献
11.
《The Reference Librarian》2013,54(93):23-42
Abstract Analyzes the new Dr. Martin Luther King, Jr. Library in San Jose, California in terms of the experience in developing new ideas and confronting new problems in reference service. Argues that developing a merged public-university reference service encounters important problems that are similar to the challenges that face reference services everywhere in the 21st century. Introduces the problem of how a merged public-academic reference service must develop a new reference culture in order to succeed. Links the development of the reference culture to the ideas of Life Long Learning and Information Literacy. 相似文献
12.
《The Reference Librarian》2013,54(69-70):141-150
Summary Andragogy is the art and science of helping adults learn. This article explores the foundations of adult learning theory, as well as current thought and practice. With special emphasis on Malcolm Knowles' Basic Assumptions of Andragogy, the article presents the learning needs and characteristics of the adult library user. These characteristics include: a psychological need to be self-directed; a preference for experiential learning; a desire and readiness to learn practical life applications; and a desire to grow and self-actualize. A discussion follows of the implications for providing more effective reference service and library instruction to adults. 相似文献
13.
《The Reference Librarian》2013,54(83-84):193-202
SUMMARY Distant education offerings are growing at a phenomenal rate for academic institutions, creating new groups of library users that are remote from the main campus with unique library and research needs. Recent studies examining the needs of this unique and growing population note that reference and research assistance are key services needed. Many institutions have appointed or hired distance education librarians to help provide services to distant learners. They are often, however, one-person operations that function more as coordinators rather than full-service providers. Since the coordinator cannot provide all of the reference services alone, the key to providing these services for distant education students is to create and sustain good working relationships both in the library and with external entities. Offerings to distance students include phone reference and accessibility to online resources, plus virtual reference and often 24/7 services. This article will examine issues and experiences in bringing together different groups to provide reference services to distant learning communities. It will also describe key relationships necessary for keeping distance reference services at an optimal level. 相似文献
14.
《The Reference Librarian》2013,54(59):139-146
Summary New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described. 相似文献
15.
Abstract Using Etienne Wenger’s concept of a community of practice, UH Libraries’ Liaison Services Department developed departmental members’ emotional intelligence. The social learning structure of the community of practice mirrors the emotional intelligence learning model theorized by Daniel Goleman. This case study demonstrates how this approach can benefit a unit within an academic library. Using a community of practice approach to build a space for social learning creates an environment in which library workers are able to learn and practice the skills of emotional intelligence among their colleagues and within the context of the norms and values of the work environment. 相似文献
16.
《期刊图书馆员》2013,64(1-2):307-313
Summary Libraries are reevaluating technical services processes and making technological, organizational, and workflow changes in order to optimize productivity with ever shrinking resources and provide effective user services in the rapidly changing information environment. However, regardless of how much tinkering we do with streamlining processes, little will change until the culture of technical services changes. This workshop discusses the culture of the library profession and presents a case study of one library's attempt to transform that culture. 相似文献
17.
The growth in professional learning is opening up many new opportunities for the application of e‐learning to the world of continuing professional development (CPD). CPD programmes require professionals to engage in annual programmes of professional development, and in some cases revalidation or recertification. To date, most of this activity has been off‐line. Increasingly, CPD requirements will be satisfied through the use of learning resources available on‐line or packaged into specially tailored e‐learning courses. Societies and professional associations – as the primary managers and coordinators of CPD programmes – are in a strong position to expand upon their existing Web‐based initiatives to deliver a new generation of e‐learning services to their members. 相似文献
18.
《The Reference Librarian》2013,54(73):265-280
Abstract In many respects the Outreach Program at Mississippi State University Libraries provides an excellent framework for the marketing of reference services and resources. It is often the close, long-term collaboration between academic faculty and reference librarians, however, that makes the discovery of crucial information needs possible. In-depth interviews with strategically selected faculty and continuous feedback provide the basis of effective planning for reference services and a wise marketing strategy. 相似文献
19.
Alison Circle 《Public Library Quarterly》2013,32(4):356-374
ABSTRACTPublic libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more. Most of the resources currently available to libraries hoping to get started take a corporate approach particularly as it impacts financial success. The bottom line is that all of us are in the customer experience business, whether we know it or not. It goes to the heart of everything we do – how staff interact with the public and each other, the value libraries provide to a community, even the cleanliness of the restrooms. Additionally, many of those companies that library users experience in their daily lives – health care, insurance, retail – have already jumped on the customer experience bandwagon, overall raising the public’s expectation of what they should experience in libraries. How and where to start? How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support? When building a new library how do you design that building using a customer experience lens? Columbus Metropolitan Library has spent the last 5 years mapping out a customer experience practice, which includes staff training, journey mapping, customer insights, customer engagement training, and library design. 相似文献
20.
AbstractAt the University of Wollongong (UOW) Library we have been exploring ways to deliver information and digital literacy resources at point of need for students. Aligned with the University’s strategic direction, the Future Ready Library Strategy points to a digital first mindset and its application to services and resources offered to the UOW community. Combined with the need to embrace the real life challenges faced by higher education students in Australia today, this has led us to develop a suite of digital learning objects in collaboration with teaching academics that can be delivered at scale, enabling a sustainable way to target student needs. In this article, we discuss the drivers that have brought UOW Library to this point and outline the model for learning and teaching support for our academic community into the future. 相似文献