共查询到20条相似文献，搜索用时 400 毫秒
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Abstract Student athletes at Penn State have been identified and targeted as an underserved population, and over the past year a new outreach program has been created and piloted to meet their needs. The student athletes share the characteristics of distance learners much of the time and present a number of challenges to the librarians who serve as mentors for this program. This paper describes this project, emphasizing the different skills and technologies necessary to reach this unique group of students. 相似文献
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《The Reference Librarian》2013,54(95-96):21-35
Abstract This study applied traditional categories used for classifying questions presented at reference desks to online reference services. Questions presented at Penn State's subject libraries were classified as ‘Where Is,’ ‘Troubleshooting,’ ‘Policy and Service,’ and ‘Reference.’ Definitions and examples were provided to the librarians and staff covering thirteen reference desks. These categories were then applied to Penn State's e-mail and chat reference transactions for the Fall 2002 semester. Although the types of questions were similar across the three services, there were differences in the proportion of questions by categories. This suggests that services have similar, yet distinct, functions and that the type of questions submitted differ between in-person and online and also between e-mail and chat. 相似文献
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《期刊图书馆员》2013,64(1-2):244-249
Summary Information from government sources is being added to the Internet at an ever-increasing rate. Catalogers at Penn State are working with AACR2, OCLC's Internet Cataloging Project (Inter-cat), and the creators of the Penn State Libraries' World Wide Web Home Page to include both Internet sites and electronic publications in the library's online catalog. The use of cataloging records to show relationships between Internet resources and the printed materials that they supplement or replace is demonstrated. 相似文献
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《Journal Of Access Services》2013,10(2):55-67
ABSTRACT In 2003, Penn State Libraries implemented payroll deduction and collection agency programs to gain better control of accounts receivable. The author reports on the implementation processes and first year outcomes of the programs. She recommends careful consideration of several questions before implementing such measures. 相似文献
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Abstract This paper reports on a survey of faculty perceptions of the role of the library in online distance education. The study is second in a series of related studies exploring The Pennsylvania State University's library services to patrons at a distance. In 2004, faculty of the World Campus (Penn State's online distance education program) were surveyed on their perceptions of e-learners' research needs. The faculty responded to questions on how their students access research information for their courses, whether they require their students to use the library as part of their courses, and their expectations of the library as an academic support service. The survey revealed that 60% of the responding faculty supply all of the required research information to students in their courses, and 62% do not require students to use the library as part of their course(s). The study concludes that online, distance-education faculty members have minimal to moderate expectations of the library in supporting their teaching and their students' research needs. Moreover, the study shows a significant lack of faculty awareness of existing library services and resources available to the e-learning community. 相似文献
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《College & Undergraduate Libraries》2013,20(4):75-95
Abstract As library service providers for distance learners, we are constantly searching for ways to assist them in their use of library resources. Virtual (real-time chat) reference is yet another tool to utilize in reaching these students. While virtual reference has been around for several years and many libraries offer such services, as a medium-sized institution, Emporia State University took some time to move into providing such a service on a formal basis. Several issues, including staffing and funding, delayed entrance into this arena. It was not until a collaborative academic reference venture among several academic libraries in the state was proposed that the ESU library was able to offer this service. Advantages and disadvantages of the collaboration will be discussed, as well as lessons learned that can be applied to any collaborative project. 相似文献
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《The Reference Librarian》2013,54(69-70):395-406
Summary The adult learner in the academic environment faces some unique problems and challenges. Balancing work, family, and a job are just a few examples. Technological changes in information retrieval and research, and in the use of the library can also magnify the adult learner's problems. The study targets adult learners at Penn State Erie, The Behrend College. Focus groups and questionnaires are used to gather information from both active and non library users among the adult population: their views about the library environment, library resources, service, instruction, other traditional students, and staff. Perceptions about the adult learner are also obtained through face to face interviews with teaching faculty and administrators. Findings from the study will assist librarians to better understand the needs and expectations of the adult learner, and plan accordingly to meet these demands. 相似文献
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《Public Services Quarterly》2013,9(4):47-68
Abstract The tremendous expansion of online information sources has prompted academic librarians to increase their outreach to undergraduates of the “Net Generation” in an effort to more effectively promote their libraries' resources to these students. Such outreach programs involve identifying library resources that support the information-seeking behaviors of Net Generation undergraduates, as well as establishing collaborative relationships with the individuals and groups affiliated with these students. This article describes an outreach initiative conducted by the Reference Department at the Mississippi State University Libraries, in which the Department worked with staff in residence halls to target undergraduates living on campus. 相似文献
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Julia Proctor 《资料收集管理》2020,45(3):223-234
AbstractAcademic library collections have been built and shaped by a focus on dominant voices and perspectives. In order for collections to reflect the value librarianship places on diversity as well as represent multiple perspectives and serve users of diverse backgrounds and identities, collections need to be assessed for coverage of content related to diversity. This article discusses the challenges inherent in engaging in such an assessment, discusses collection assessment methods, and describes an analysis performed on the Penn State University Libraries collections focused on lesbian, gay, bisexual, transgender, and queer content. 相似文献
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《The Reference Librarian》2013,54(79-80):297-309
Summary Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University's Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state. Software selection, staff training, management issues, and statistical data are presented. Data analyzed includes use patterns, types of questions, and categories of users. The paper details librarians' reactions to providing reference services in this format, including the problems encountered. It also offers suggestions for a more successful implementation. 相似文献
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P. Havard-Williams 《International Information and Library Review》2013,45(4):293-304
AbstractLittle has been written about the academic libraries of Burundi yet the prospect of providing library support for higher education in a nation as small and young as this is challenging and, in light of extremely limited resources, successful services are being supplied. Furthermore, new institutional relationships being established will promote continued development. Given the lack of published literature this account relies heavily on the first-hand experiences of the author during exchange visits between the University of Burundi (UB) and Penn State University (PSU). Funding for these five (3 PSU + 2 UB) exchanges was provided by a University Affiliations Program Grant (1988-1991 ) from the United States Information Agency, whose support is gratefully acknowledged. 相似文献
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《The Reference Librarian》2013,54(95-96):37-51
Abstract At Penn State, a “Tell Us What You Think” user feedback button on the Libraries home page provided a convenient mechanism for users to respond to our system migration and the changes they saw in The CAT, our library catalog. The immediate impact of the new system on our users was dramatic, and included strong criticism from a small, but vocal, minority. Within a few months, however, the complaints and comments about the new catalog moderated and the majority of the e-mail traffic coming into the library switched into questions about library services and requests for assistance. 相似文献
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《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
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《The Reference Librarian》2013,54(75-76):265-278
Summary Problem/difficult patron incidents that occur in libraries are on the rise. Library administrators and library employees have attempted to decrease the number of incidents by providing staff training and formulating policies and rules to control the situation. The purpose of this article is to share the proactive steps that the Education and Behavioral Sciences Library, Penn State University Libraries, took to prevent or decrease the incidences of difficult patrons as the library prepares to relocate. The focus was on assisting the frontline staff members, who work on the reference desk, to acquire the competencies they need to provide consistent quality reference services to patrons, and to reduce incidences of unsatisfied, difficult, and problem patrons. 相似文献
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《College & Undergraduate Libraries》2013,20(2):89-102
ABSTRACT Utah State University has successfully implemented a service that incorporates e-mail reference and an appointment-based model. The advantages of the Term Paper & Research Assistance service are reviewed. The program incorporates a great deal of flexibility for the participating librarians and the clients they serve and eliminates the need for a “coordinator.” Use statistics and positive student feedback have underscored the service's potential for future growth. 相似文献
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《Public Services Quarterly》2013,9(2-3):19-32
Abstract Library instruction about reference materials, databases, and quality web sites never goes out of fashion for students, faculty, or staff. An annual professional development program on the Colorado State University campus offers an opportunity to provide specialized library instruction to targeted faculty and staff members. For two consecutive years, the authors offered a workshop called “«Find it Fast»: Research Tips for People in a Hurry.” Using a standardized assessment tool, attendees were asked to rank their level of satisfaction with various aspects of the instruction session. By evaluating and incorporating this feedback, the authors modified and enhanced the workshop's format and content. Higher levels of user satisfaction are achieved in the second year, along with recommendations to continue and broaden the workshop. 相似文献
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ABSTRACTDespite a general decline in recent years in academic libraries’ reference desk statistics, research indicates that library users continue to have complex research questions but are largely unaware that librarians are waiting and ready to assist them. The challenge for librarians is to connect with users at their point of need. At Bowling Green State University, we are making a move in this direction with proactive (pop-up) chat widgets embedded within our library Web pages, catalog, and databases. Since implementation, the number of chat reference questions received has more than doubled, helping us reach additional users from on-and off-campus. 相似文献
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《Journal Of Archival Organization》2013,11(4):25-47
ABSTRACT Labor archival programs confront numerous challenges to remain viable in a changing academic environment and institutional culture. The marketing of higher education, the anti-union stance of some university administrations, and the transition of labor studies programs create a less-than-benign environment for labor collection development activities. Labor collection development hinges upon the labor archivist's ability to mediate the often-divergent interests of the academic and labor communities. Contraction of the labor movement and union restructuring also have important repercussions for future labor collections development. This article examines these issues from the perspective of the historical development of Penn State University's labor archives program–focusing on the institutional pressures inherent in serving both academe and labor unions, and prospects for labor collection development in an uncertain future. 相似文献
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《The Reference Librarian》2013,54(83-84):251-262
SUMMARY The Hanford Technical Library of the Pacific Northwest National Laboratory and the Max E. Benitz Memorial Library of the Washington State University Tri-Cities Branch Campus have functioned both separately and in combination since moving into the same space within the Consolidated Information Center in 1997. The libraries have successfully partnered to serve different clientele at a combined reference desk since June 1997. Although having separate staffs, catalogs, and collections, the libraries share a single reference/information desk. The reference staffs work together to serve a very diverse clientele including students, faculty, engineers, scientists, contractors, regulators, and the public. The combined libraries offer significant benefits to both library staffs and their users. The libraries have expanded access to collections and information expertise, enhanced staff training opportunities, and provided additional hours of reference service to patrons while at the same time maintaining the individual identities of the two libraries. 相似文献