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Objectives:The aim of this study was to gain a better understanding of the scope and adaptive nature of reference services provided by academic health sciences librarians over a one-year period (between March 2020 and March 2021) during the COVID-19 pandemic.Methods:In March 2021, academic health sciences librarians in the United States were invited to participate in an anonymous online survey about their experiences providing reference services during the COVID-19 pandemic. The online survey was developed, pretested, and distributed to various listservs.Results:A total of 205 academic health sciences librarians and other information professionals with health sciences liaison responsibilities in the US (N=205) responded to the online survey. The scope of reference services provided during the COVID-19 pandemic included email-based reference services (97%), virtual reference (89%), telephone (80%), text-based (33%), and in-person (31%). The most common types of COVID-related reference questions included COVID-19 treatments (53%), safety precautions (46%), vaccines (41%), and prevalence (38%). Additionally, the identification of challenging reference questions and examples of misinformation were provided by respondents.Conclusions:The results of the survey characterize the evolving nature and scope of academic health sciences reference work during the COVID-19 pandemic. Librarians reported an increase in reference questions during the pandemic and are answering them in creative ways despite barriers (e.g., limited time and reduction in resources). There is an opportunity for librarians to continue to address COVID-related misinformation. Overall, these findings provide useful insight for library practitioners and administrators planning reference services during public health crises. 相似文献
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《The Reference Librarian》2013,54(95-96):5-19
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《The Reference Librarian》2013,54(85):1-17
SUMMARY Telephone reference services have been present in libraries for over seventy-five years. Chat reference services are a very recent addition to library services. Telephone and chat reference share some characteristics and the future of chat reference may be seen through an examination of the history of telephone reference. This article will examine issues of policy, staffing, and technology for telephone and chat reference. 相似文献
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《The Reference Librarian》2013,54(2):15-20
ABSTRACT This article describes the genesis for a seminal conference program at the ACRL National Conference of 2007, dealing with the future of reference service and the changes in technology that have affected reference over the past 30 years. 相似文献
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《The Reference Librarian》2013,54(65):161-176
Summary The awareness of Web sources in reference service has risen in recent years as many reference librarians have become more Internet-minded. During the reference process, we often ask ourselves: can this question be answered by using the Web? The use of Web sources is expanding the amount of available reference information, enhancing individual libraries' collections, and, hence, providing better user service. There are many benefits in using the Web sources in reference service. There are also some drawbacks. Some useful Web sources are reviewed. The Web, when used properly, provides reference librarians with a valuable resource option to help improve their services in an effective manner. 相似文献
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《The Reference Librarian》2013,54(2):25-30
ABSTRACT This article describes ways in which reference service is changing, including an evolution away from desk-based service, appointment-based reference, the use of social-networking tools, and physical presence outside of library buildings at alternate service sites; summarizes divergent views toward the future of reference service as expressed at the 2007 ACRL National Conference. 相似文献
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《The Reference Librarian》2013,54(74):55-73
Summary This article begins by summarizing national findings of e-mail reference services in academic and public libraries. It next describes types of e-mail reference services as well as commonalities, differences, appearance of the question form, audience, and turnaround time for selected Colorado libraries. The article then focuses on giving a detailed overview and analysis of two years of Colorado State University's e-mail reference experiences. The number, type of question, who/where the questions come from, and to whom the questions are sent are examined. The unexpected uses of the service are identified. Lastly, broader issues to do with e-mail reference services are discussed. This article is based on a presentation given at the Internet Librarian2000 conference. 相似文献
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ABSTRACT Public and academic libraries continue to have a vital role in providing reference services. As more and more information is only available in electronic form, reference librarians need to reaffirm their core values. Some of the changes happening in reference include smaller reference collections, the disposition of printed reference books, and the increased use of electronic tools. Other topics include different service models for the reference desk, the changing nature of reference questions, and changes in staffing at the reference desk. Finally, the authors speculate about the future of reference services. 相似文献
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《The Reference Librarian》2013,54(79-80):101-112
Summary This article explores digital reference and offers practical advice to those interested in implementing a digital reference desk in their library. Digital/chat/online reference services are defined and practical guidelines on staffing, selecting and troubleshooting hardware and software, training, and marketing are offered for those establishing such a service. 相似文献
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Matt Vassar Austin L. Johnson Adriana Sharp Cole Wayant 《Journal of the Medical Library Association》2021,109(1):62
Objective:Reproducibility of systemic reviews (SRs) can be hindered by the presence of citation bias. Citation bias may occur when authors of SRs conduct hand-searches of included study reference lists to identify additional studies. Such a practice may lead to exaggerated SR summary effects. The purpose of this paper is to examine the prevalence of hand-searching reference lists in otolaryngology SRs.Methods:The authors searched for systematic reviews published in eight clinical otolaryngology journals using the Cochrane Library and PubMed, with the date parameter of January 1, 2008, to December 31, 2017. Two independent authors worked separately to extract data from each SR for the following elements: whether reference lists were hand-searched, other kinds of supplemental searching, PRISMA adherence, and funding source. Following extraction, the investigators met to review discrepancies and achieve consensus.Results:A total of 539 systemic reviews, 502 from clinical journals and 37 from the Cochrane library, were identified. Of those SRs, 72.4% (390/539) hand-searched reference lists, including 97.3% (36/37) of Cochrane reviews. For 228 (58.5%) of the SRs that hand-searched reference lists, no other supplemental search (e.g., search of trial registries) was conducted.Conclusions:These findings indicate that hand-searching reference lists is a common practice in otolaryngology SRs. Moreover, a majority of studies at risk of citation bias did not attempt to mitigate the bias by conducting additional supplemental searches. The implication is that summary effects in otolaryngology systematic reviews may be biased toward statistically significant findings. 相似文献
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《The Reference Librarian》2013,54(2):5-16
ABSTRACT It has been established that much of the assistance provided to library patrons at reference desks does not require the knowledge and expertise of a professional librarian. Is the same thing true of the telephone calls received at reference desks in academic libraries? This article reports the results of one academic librarian's reference desk transaction log analysis which focuses on the categories of assistance provided to patrons who called the library's reference desk. 相似文献
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《Legal Reference Services Quarterly》2013,32(1-2):133-146
Summary Technology makes it possible for library users to ask reference questions using e-mail or forms on the web and for librarians to conduct reference interviews using chat or videoconferencing software. This article explores each of these technologies and their current and potential use in reference services. A discussion of how technology has changed the way librarians find answers to reference questions is followed by a review of the tools needed for a well-equipped reference desk. 相似文献
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This article reports on the ways police officers in their everyday conversations reference the entertainment media. 相似文献
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《The Reference Librarian》2013,54(79-80):35-44
Summary This article discusses the fallacy that real-time and asynchronous digital reference software are fundamentally different. Instead the author argues that the only real difference is lag time, and that this difference does not support the separation of digital reference functions. An attempt is made to create a unified model for digital reference and digital reference functions. Lastly, the author presents some practical considerations for libraries seeking to purchase digital reference software. 相似文献
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《The Reference Librarian》2013,54(91-92):5-22
Summary Reference works were present in the earliest libraries; and their numbers have grown inexorably ever since. They consume an increasing share of library acquisitions budgets. This article traces the evolution of reference collections, drawing on experiences at the author's library. The author concludes that while reference questions will always be with us; it is perhaps less certain that they will always be answered from “reference works” in collections labeled “reference.” 相似文献
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《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
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《The Reference Librarian》2013,54(93):23-42
Abstract Analyzes the new Dr. Martin Luther King, Jr. Library in San Jose, California in terms of the experience in developing new ideas and confronting new problems in reference service. Argues that developing a merged public-university reference service encounters important problems that are similar to the challenges that face reference services everywhere in the 21st century. Introduces the problem of how a merged public-academic reference service must develop a new reference culture in order to succeed. Links the development of the reference culture to the ideas of Life Long Learning and Information Literacy. 相似文献
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《The Reference Librarian》2013,54(79-80):113-120
Summary This article offers practical suggestions for doing chat reference, including setting up, using language, interviewing techniques, and composing responses. It contains comparisons to in-person, phone, and email reference techniques. 相似文献