共查询到20条相似文献，搜索用时 31 毫秒
1.
《Journal Of Access Services》2013,10(1):3-10
ABSTRACT The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these changes has created a feeling of anxiety and uncertainty, especially in the Access Services Department. FISH is a customer service tool that has been adopted by the UF Libraries because it ensures a positive attitude for staff in their daily work. A FISH committee is in place and many morale-boosting activities have been scheduled. The FISH committee will be challenged during the next two years to meet the morale needs of the staff. 相似文献
2.
《College & Undergraduate Libraries》2013,20(2):43-51
ABSTRACT In August, 1992, during a two-week hiatus between summer school and fall semester, Illinois State University's Milner Library suffered an arson fire. Nine days later, the library opened its doors and offered complete services. Although recovery was quick and damage minimal, staff learned the value of what may prove useful to others: revising disaster plans, taking proactive steps to secure building safety, on-going staff training, and jointly planning recovery actions with maintenance personnel. 相似文献
3.
ABSTRACTBaker Library at Harvard Business School is increasingly asked by the school's faculty to create custom digital information products to enhance course assignments and to find novel ways of electronically disseminating faculty research. In order to prioritize these requests, as well as facilitate, manage, and track the resulting projects, the library staff developed the Research Innovation Framework. Informed by design thinking techniques and recent research on building innovation strategies and innovative cultures, the Research Innovation Framework has been particularly impactful to Baker's intra-organizational communication, allowing for more robust collaboration across the entire library. Tools and resources contained within the Framework have allowed Baker to adapt to the diverse and evolving needs of its customers. 相似文献
4.
Alison Circle 《Public Library Quarterly》2013,32(4):356-374
ABSTRACTPublic libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more. Most of the resources currently available to libraries hoping to get started take a corporate approach particularly as it impacts financial success. The bottom line is that all of us are in the customer experience business, whether we know it or not. It goes to the heart of everything we do – how staff interact with the public and each other, the value libraries provide to a community, even the cleanliness of the restrooms. Additionally, many of those companies that library users experience in their daily lives – health care, insurance, retail – have already jumped on the customer experience bandwagon, overall raising the public’s expectation of what they should experience in libraries. How and where to start? How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support? When building a new library how do you design that building using a customer experience lens? Columbus Metropolitan Library has spent the last 5 years mapping out a customer experience practice, which includes staff training, journey mapping, customer insights, customer engagement training, and library design. 相似文献
5.
《图书馆管理杂志》2013,53(2):109-122
Abstract Ever since the library at Humboldt State University had been renovated in the early ′70s, staff had been complaining about the air quality in the building, which was blamed for all sorts of ailments, from nausea, to skin and eye irritation, to severe allergies. The library administration finally pushed for a solution to the problems and hired an environmental firm to investigate the air quality. At the same time, recognizing that old carpets also have been found to contribute to indoor pollution, the administration commissioned a selected group from all sections of the library and from Plant Operations, to undertake a study and recommend new floor covering options for all areas of the building. The group studied resilient materials, hard floors, and wood floors exhaustively and came up with detailed recommendations about the different types to be used in different areas. As soon as funding became available, most public and stack areas were covered with a carpetlike new generation, low emission, self-adhesive, closed-cell vinyl backed nylon floor covering, with no ill side effects to date. The success of this project is in great part due to the fact that staff for the task force was drawn from all departments and from outside the library and from the fact that the administration accepted the recommendations and followed up on most of them in good faith. 相似文献
6.
《资料收集管理》2013,38(3):39-52
Abstract Difficult decisions about the collection had to be madeby the library staff planning the moveto thenew Walter C. Koerner Library at the University of British Columbia. Thislibrary wasto bethe center for servicesto Humanities and Social Sciencesusers, but could accommodate only 60% of the Humanitiesand Social Sciences collectionshoused in the old Main Library. The staff had to decide what parts of the collection to move and what to leave in the old building, against the day when the second phase of the Koerner Library should be built. This article describes howthese difficult choices were made, including the consultation process, the development of criteria to split the collection, and their implementa-tion. 相似文献
7.
《Legal Reference Services Quarterly》2013,32(1-2):233-251
SUMMARY This article looks at what law librarians are doing to support law school administrative and staff offices. The history of academic law libraries explains why this area of public services has been slow to develop. The article then discusses the type of services currently provided, including researching alumni for the alumni development staff, developing content for law school Websites, and serving on/assisting law school committees. The article concludes with a discussion of the costs and benefits of expanding services to these offices. 相似文献
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Sarah Kennedy 《图书馆管理杂志》2013,53(6):738-747
ABSTRACTAlthough libraries, archives and museums were historically linked as ‘cabinets of curiosity,’ professionalization within the domains in the 19th century seems to have divided these collections. The creation of different working practices and standards built up barriers between these cultural or ‘information’ objects. However, in recent years there has been a well-developed trend towards pan-domain collaborative work which is slowly re-uniting collections and re-establishing links between the specialists that care for them. This article outlines how a project in the Royal College of Surgeons of England brought the library, archive and museum staff together to create a more collaborative environment which has served to benefit the collections, their users, and the staff themselves. 相似文献
10.
《Journal Of Access Services》2013,10(4):45-57
Abstract The renovated Cerritos Public Library is a unique blending of traditional and hightech features. One of the key principles in its planning and design was to enable a range of convenient access services. This article summarizes the process of building this library and how it has been received by users. 相似文献
11.
ABSTRACTThe Natural History Museum (NHM), London was one of the first national museums to introduce a museum-wide integrated pest management (IPM) strategy that includes the concept of risk zones (Doyle, Pinniger, and Ryder 2007). This system is based on the principle of pest prevention within a museum building, which will always have a resident population of pest insects. The loss of Dichlorvos [DDVP] resulted in an urgent need to implement a museum-wide IPM programme to protect vulnerable collections both in storage areas and on display. With such a large, diverse collection in a complex series of interconnecting buildings, it became necessary to break the programme down into sections. Thus the development and implementation of the concept of risk zones: classifying areas of the museum from high risk to low risk has proved a useful and effective method to promote staff awareness and best practice as part of a comprehensive IPM programme. 相似文献
12.
《Cataloging & classification quarterly》2013,51(4):105-116
ABSTRACT Adelphi University Libraries contracted to outsource copy cataloging and physical processing with Blackwell's Book Services in 1995. Since May 1996, 17,000 shelf-ready titles and over 16,000 catalog records have been received and loaded to our Innovative Interfaces OPAC. Costs, implementation, workflow, and benefits are discussed in this article. The outsourcing program, although hampered by staff shortages in the Libraries, has been highly successful in achieving enhanced cataloging and improved processing at reasonable costs. 相似文献
13.
《The Reference Librarian》2013,54(69-70):313-326
Summary Ideally, when clients come in to the library, reference staff should be able to focus on their information needs and not be distracted by the disability. Questions like “How will he get into the building?”, “How can she use the catalogue?” and others, become important because they indicate barriers to the use of the library by persons with disabilities. If these are not addressed on an organizational level, they affect the individual with the disability, the service provider, i.e., the reference librarian, and the quality of the service provided. 相似文献
14.
Beverly Murphy Richard A. Peterson Hattie Vines Megan von Isenburg Elizabeth Berney Robert James 《Medical reference services quarterly》2013,32(4):379-393
ABSTRACT This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to “on call” status, technical services staff were added to the schedule, and core competencies and procedures were refined. 相似文献
15.
《The Reference Librarian》2013,54(69-70):31-47
Summary Although much has been written on technophobia and how it can be treated, little has been published on how the reference librarian can help. Limiting the time spent introducing new technologies, speaking without using computer jargon, offering instruction through different learning styles, and preparing patrons to deal with the problems they encounter are a few of the strategies the reference librarian can do to help patrons deal with their fear of computers. This article examines and defines technophobia, offers short-term strategies that reference staff can use to alleviate the anxiety of their technophobic patrons, and finally touches upon long-term solutions and changes that can be made within the library environment itself. 相似文献
16.
《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):65-74
Abstract Many new ILL department heads are often new to supervision, and in addition to the challenges of managing a busy ILL service, new managers must also learn how to best supervise their most valuable resource—their staff. Supervising others can be one of the most daunting tasks a librarian has to face. Real-world strategies for hiring, motivating, and evaluating talented staff are discussed, along with practical guidance on budgeting, determining ILL costs, and quantitatively measuring ILL activity. 相似文献
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《期刊图书馆员》2013,64(3-4):407-422
Summary Migrating from one automated system to another has become a common experience in libraries. Such a migration is as great a change for serials staff as implementing the library's first automated system. It involves conversion or re-entry of data, alterations in workflow, changes in system “philosophy,” and a lot of relearning. Much of the success of the process depends on staff training. This workshop offered practical ideas and suggestions for training serials staff to deal with a new system and the transition process. The emphasis was on practical steps to help with the migration process from initial planning through implementation and on to daily operations under the new system. 相似文献
19.
AbstractMemory Cafés bring services to families and individuals experiencing memory loss, mild cognitive impairment, early Alzheimer’s, or other dementias. Memory Cafés situated in libraries are designed to be safe, engaging, and welcoming gathering spaces. These equalizing opportunities provide mind-stimulating activities and respond to the growing need to create dementia-friendly library environments. The aim of this article is to highlight management considerations for creating Memory Cafés. Issues such as building community partners, budgeting, planning, library staff training, and marketing are highlighted. Overall, Memory Cafés can be inclusive library spaces for people experiencing different phases of memory loss and their care partners. 相似文献
20.
《Public Services Quarterly》2013,9(4):11-27
Abstract The article reports the results of a visual survey of library Web sites conducted over a seven-month period in 2000. Included in the survey were 100 ARL libraries in public and private universities in the United States. The author sought information about the libraries' policies regarding access to services and resources for unaffiliated users-library users who are not students, faculty, or staff of a library's parent institution. The author focused on four areas: entrance to the building, circulation policies, interlibrary loan service, and the use of proprietary databases. The author also looked for mention of services to unaffiliated users in library mission statements and the costs for use of services or resources. As expected, the variation among library Web sites was great, in terms of the amount of information provided, the level of access to services and resources, and the cost for access. No attempt was made to confirm the information by direct correspondence with staff at the libraries, in part because the intent was to determine only what one could learn from a library's Web site. 相似文献