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1.
《Public Library Quarterly》2013,32(1-2):63-72
The article highlights the functions of the public Ii- brary. It acknowledges the contributions of some authors on the pat- tern and development to the literature of public library services in Nigeria and then analyzes the characteristics of the services. The concept and processes of Information and Referral (I & R) service are explained. There is a recommendation that public library should set up I & R service to enhance the awareness of public library ser- vices. The problems likely to militate against an efficient I & R ser- vice are examined. It avers that there are good prospects for an I & R service in Nigeria and urges the public libraries to embark on the service. 相似文献
2.
《The Reference Librarian》2013,54(21):165-172
As urban communities have expanded and changed over the years, so too have the services of public libraries evolved to reflect the needs of their constituencies. The last fifteen years have given rise to library-based community information and referral (I & R) services whose purpose is to direct the patron to resources and/or organizations which might help answer his/her questions or solve higher problems. Well-developed listening skills are essential for the delivery of I & R service, and providers might benefit from viewing various videocassettes concerned with this subject. For library I & R providers, these videos are often available in the film department where they work. 相似文献
3.
《The Reference Librarian》2013,54(21):155-164
Information and Referral (I & R) should be an integral part of the programs sponsored by a special library in any setting. This paper describes the activities of a special library and information center in the human services field and outlines the theory and service elements I & R agencies and libraries have in common. 相似文献
4.
《The Reference Librarian》2013,54(21):81-93
The late '60s saw public libraries moving toward the establishment of information an a referral service through the creation of neighborhood information centers. The Prince George's County Memorial Library System, in Maryland, was one of those systems, establishing CLIC, the Community Library Information Center, in 1971. CLIC was housed in a neighborhood branch library, located within the Model Cities Area. Funded by the federal Model Cities (MNA) program, the service was designed to serve residents and human service providers in the Model Cities Area. Whcn the CLIC proposal was initially conceived, certain basic questions were generated: 1. Can an Information, Referral and Follow-Up (I. R & F.) service be established in a neighborhood branch library, dealing with a limited(geographically) clientele and a limited range of agency services? 2. Can the techniques of an I.R. & F. begun in a decentralized way (i.e. in a neighborhood branch library) be made applicable to and/or serve as a base for a subsequent centralization and dissemination throughout a large county? This article traces the history and discusses the various functions performed by the CLIC! service over the past IS years in an effort to provide answers to those questions. 相似文献
5.
《The Reference Librarian》2013,54(21):95-108
Information and referral (I & R), since its introduction as a concept of library service in the late 1960s, has received wthied eim apttoerntatinocne Ionf tIh e& pRu balisc a l ivbiraab ? e' sceotnticnegp.t Soifm aiclaard ermeciocg rneifteiorenn coef service has not occurred. Reasons for this may be linked to an attitude that "the public library serves and the academic library instructs." As the complexity of new information technologies engulfs the academic library, primary reliance on an instructional attitudc toward reference service is no longer adequate. The experience of I & R in the public library offers a more appropriate reference service model based on the direct provision of information that is often "value-added" to meet specific information needs of the user. Such lessons from the successful practice of I & R in the public library can provide a framework for academic library reference services as librarians reevaluate themselves in a changing academic library context. 相似文献
6.
《The Reference Librarian》2013,54(21):135-153
The social service dimensions of organizing and delivering information and referral services (I & R) are explored. The overarching purpose of I & R is identified as assuring access to human services for persons in need. In striving to guarantee access, the information and referral service encounters three complex domains - the nature of the client and client need, the nature of social service provider agencies, and the social service system or network as a whole. Aspects of each domain limit the effectiveness of information giving and the utility of advances in information technology. Comprehensive I & R must include the additional functions of casework assessment, crisis intervention, case advocacy, systems advocacy, and participation in social planning/community problem solving. Several case illustrations are included. Interdisciplinary staffing is suggested to more effectively blend information and social service skills for the information and referral agency of the future. 相似文献
7.
《The Reference Librarian》2013,54(21):121-134
This article presents a new library-based model for I & R called SENIOR CONNECTIONS which is operated by older volunteers and student interns from Schools of Library Science and Social Work with the guidance of library-staff I & R Coordinators. This I & R model combines professional informational skills (librarian) and human relations skills (social worker) plus the rich resources and capabilities of older volunteers. Students and volunteers participate in the I & R training program which is conducted jointly by faculty from both professional schools to develop a cadre of skilled volunteers and professionals. Serving as both an information center and helping service, SENIOR CONNECTIONS is targeted to promoting local access to information and resources for older residents. By utilizing the existing library staff, interns and volunteers, SENIOR CONNECTIONS operates as a service-effective and cost-efficient program. 相似文献
8.
《The Reference Librarian》2013,54(21):109-119
Although not commonly acknowledge, Information & Referral (I & R) services are now an integral feature of many public academic libraries. Two such special services offered in Hclm-Cravens Library, Western Kentucky University, illustrate this development. The Grants Information Center, which evolved from a Foundation Center Cooperative Collection, identifies funding sources for a wide variety of research and developmental projects for acadcrnic and public pakons. The Library's map collection performs a similar function with respect to nonlibrary sources of caitographic information and map products. Both services enhance the library's contribution to the university and to its larger community. 相似文献
9.
《The Reference Librarian》2013,54(21):173-188
Community Information and I & R services have not generally been implemented in school librarianship, although some elements of the idea have been presented by authorities for a number of years. This article defines the concepts, outlines results of field research conducted in Great Britain on I & R in schools, presents an 1 & R model for schools based on the British experience, makes suggestions for I & R file construction and maintenance, and reviews selected microcomputer data base management programs useful for I & R information control. 相似文献
10.
《The Reference Librarian》2013,54(21):71-80
JOB LINK, an innovative 1 & R mutation at Nassau Library System, is a computerized job-listing service for youth. It is the library system's contribution to the collaborative efforts of the county government, business, education and non-profit community organizations, to address a paradoxical problem: the labor shortage for entry-level and service jobs which exlsts concurrently with youth unemployment. Businesses call in their job openings to a central phone number at NLS, where the information is put into a computer and immediately made available via terminals and modems in each of the 54 libraries in Nassau County. Nassau Library System may have developed a service with implications for other counties and states, indeed, the nation. It has also by the way, made the library a household word! 相似文献
11.
《Journal of Government Information》1998,25(3):285-297
According to U.S. Vice President Albert Gore’s From Red Tape to Results: Creating A Government That Works Better & Costs Less, the way to cut expenses in the United States government is to establish service standards for federal agencies that deal with customers. Surveying customers was one of the steps to reach this goal. With this in mind, MetroDocs, an organization of the metropolitan Oklahoma City depository libraries, formed a committee to establish service standards for the Oklahoma depository libraries. The libraries conducted a survey, the results of which revealed that customers were generally happy with the libraries’ services, but that there was still room for improvement. This survey inaugurated MetroDocs’ quest for service standards. 相似文献
12.
R Ben-Shir 《Medical reference services quarterly》1986,5(1):17-39
F.I.L.L.S. is a library-specific software package developed by librarians for library staff with little or no computer experience. MacNeal Hospital's Health Science Resource Center designed F.I.L.L.S. to allow libraries to save 60 percent of the time devoted to the interlibrary loan function while improving service to users. As a management tool, F.I.L.L.S. creates a dozen (12) preprogrammed reports that provide invaluable information such as Number of Requests for Periodicals, including copyright information; which libraries are borrowed from frequently; and which libraries provide the fastest or slowest service in filling loan requests. The article describes F.I.L.L.S., its capabilities and its limitations in greater detail. 相似文献
13.
14.
Lauren H. Mandel Bradley Wade Bishop Charles R. McClure John Carlo Bertot Paul T. Jaeger 《Government Information Quarterly》2010
U.S. public libraries provide free public internet services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008–2009 Public Library Funding & Technology Access Study (PLFTAS) illustrates challenges that public libraries encounter in achieving broadband connectivity and equipment upgrades, and maintaining acceptable levels of services as they meet continually increasing internet-enabled service demands. This article: 1) analyzes the ability of public libraries to serve as a community-based public internet access point in the context of limited funding and access to telecommunications services and equipment; 2) discusses key policy issues that affect the provision of public library internet-enabled services through broadband; 3) provides recommendations for policy makers to include libraries as part of a larger national-level telecommunications policy; and 4) identifies a number of topics and issues that need further investigation and research in this shifting policy environment. 相似文献
15.
以人文精神诠释服务--兼谈大学图书馆服务质量 总被引：7，自引：0，他引：7
朱永聪 《大学图书情报学刊》2004,22(2):11-12
服务是图书馆工作的核心.大学图书馆应将人性化的管理理念融入服务工作中,以人文精神诠释服务,使服务质量有一个质的飞跃. 相似文献
16.
《The Reference Librarian》2013,54(36):41-49
In 1987, the W.K. Kellogg Foundation gave a grant to the State Library of Pennsylvania to establish a program to work with unemployed adults. The grant established six sites called WORKPLACE. A key factor in establishing a WORKPLACE site was the inclusion of a trained librarian on the staff who served in the role as a professional counselor. The chapter discusses the training that was provided and the lessons learned. Today, there are seventy five Pennsylvania libraries offering WORKPLACE service. The most effective "resource" at these sites as related by WORKPLACE users has been the librarian. 相似文献
17.
《Public Library Quarterly》2013,32(3-4):91-99
Library cooperatives will evolve more into automated library networks which are generally more cost-effective, less labor-intensive, and provide more and better service. The more successful networks are those where the member libraries have a signifcant commitment with funds from their local libraries' operating budgets and which view the services as an integral part of their essential operations. Cost-effective networks are characterized by greater competition, less state and federal control, and more research and development. The network's economic revolution for public libraries is beginning to occur where automated networks have extended services directly to the users in their homes. 相似文献
18.
《The Journal of Academic Librarianship》2020,46(6):102235
This study seeks to examine the relationship between the antecedents and consequences of service innovation in academic libraries. More specifically, the proposed conceptual framework investigates the influence of organizational-related, operational-related, and co-creation-related antecedents in library service innovation and, consequently, in library performance. A structured questionnaire was developed and distributed electronically to Brazilian academic library personnel at Brazilian public universities to collect the primary data. The final sample comprised of 151 academic libraries. Results indicate that leadership and culture-climate are essential to foster an atmosphere of innovation in academic libraries. Moreover, employee capabilities promote user and frontline involvement in service innovation. Lastly, user involvement supports both incremental and radical service innovations, whereas frontline involvement only contributes to incremental innovation. The article presents theoretical and managerial implications for academic libraries. 相似文献
19.
Guard R Fredericka TM Kroll S Marine S Roddy C Steiner T Wentz S 《Bulletin of the Medical Library Association》2000,88(4):374-381
As a rural state, Ohio has a vital interest in addressing rural health and information needs. NetWellness is a Web-based consumer health information service that focuses on the needs of the residents of Ohio. Health sciences faculty from the state's three Carnegie Research I universities--University of Cincinnati, Case Western Reserve University, and The Ohio State University--create and evaluate content and provide Ask an Expert service to all visitors. Through partnerships at the state and local levels, involving public, private, commercial, and noncommercial organizations, NetWellness has grown from a regional demonstration project in 1995 to a key statewide service. Collaboration with public libraries, complemented by alliances with kindergarten through twelfth grade agencies, makes NetWellness Ohio's essential health information resource. 相似文献
20.
Matt Goldner, the OCLC Product & Technology Advocate, delivered the keynote address at the MidSouth eResource Symposium, held at Mississippi State University, Mitchell Memorial Libraries on August 11, 2011. From a service provider's perspective, Goldner shared some emergent but critical issues that arise with the electronic revolution and how these issues might affect the future of academic libraries. The focus of this presentation is centered on how librarians should work actively and positively to seek solutions to those issues. 相似文献