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《The Reference Librarian》2013,54(69-70):103-112
Summary College campuses are faced with an ever-increasing number of adult undergraduates, some of whom are returning to complete degree programs, while others are coming to college for the first time. In order to teach these adult learners effectively, colleges must recognize that they have academic and social needs, as well as life experiences, that are different from those of the traditional-aged undergraduates, and adapt their educational approaches accordingly. Adult students' experiences with and beliefs about libraries and information technology also differ from those of younger students. This must be taken into account when providing library instruction to this population. 相似文献
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《The Reference Librarian》2013,54(59):67-75
Summary Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. This article examines seven misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. The misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement and jargon, communicating with librarians, and caring about competency. 相似文献
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《The Reference Librarian》2013,54(72):179-194
Abstract The breadth and depth of subjects and the size of user population of a major university library demand a well-organized reference service. To manage such diverse disciplines and clientele, librarians rely on each other for shortcuts recorded and saved in a staff-access vertical file. A team approach of sharing useful reference sources helps all reference librarians improve their service to library users. If reference staff can efficiently store and organize fugitive material that can be shared by all staff members, they can use that material to meet immediate ready reference needs, and later develop sophisticated information-access tools such as pathfinders and knowledge bases. 相似文献
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《Journal Of Access Services》2013,10(3-4):83-92
ABSTRACT The prompt return of checked out materials has been demanded by libraries for more than a century. Together with other measures such as overdue fines, library notices are used to bring in prompt returns by informing the users of their checked out items that will soon be due or are already overdue. The analysis of library notices sent in the past five years indicates courtesy notices that alert users of their soon-to-be-due items fail to improve prompt return significantly. On the other hand, sustaining the library notice service takes effort and cost. In this age of technology, prompt return may perhaps be viewed in a new perspective that serves the users and the library better. 相似文献
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Xiaojie Duan 《International Information and Library Review》2013,45(3):157-168
ABSTRACTAmerica has become a choice for international students to study abroad because of its advanced education system and environment. Libraries become a way for international students to access resources and experience campus life, while Chinese students are increasing gradually as the biggest component of international students. This article investigates how Chinese students use American academic libraries and their information needs and seeking behaviors, as well as Chinese students' satisfaction with library facilities, resources, and services, and their expectation for other services. The article aims to better understand Chinese students, analyze their search strategies, and better provide relevant library services for them. 相似文献
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《The Reference Librarian》2013,54(72):51-63
Abstract Even though every library, whether research, academic, public, special, or school will tailor their service to accommodate the specific needs of their customers or community, a common thread-our attitude toward customer service-bonds all librarians. How can we improve our desire to serve with a smile? Does a smile make a difference in customer service? What are some libraries doing to motivate their employees? How can we help one another on the job? This article will explore these and other related questions. Today's libraries are competing with a variety of information sources, some of which are easily available to the user through the Internet. In order to help preserve our most valued asset-our customers-libraries need to incorporate a well-developed, quality customer service program in their operational plan and budget. 相似文献
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《The Reference Librarian》2013,54(69-70):349-362
Summary International adult learners constitute a very large percentage of the international student and scholar population in the United States. The ability of this adult group to use libraries is hampered not only by their language, cultural and educational barriers, but also by librarians' limited understanding of their differences in learning styles. The relationship between learning styles and the methods of instructing them in library use is addressed in this paper. Recommendations for training and instruction of librarians on meeting the needs of this culturally diverse group are also provided. 相似文献
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ABSTRACTRia Lukes and Angie Thorpe, librarians from Indiana University Kokomo, presented a conference session exploring the use of course syllabi as a core tool for measuring and enhancing library support of curriculum needs and service integration. The researchers described their process and the results from a review of 477 syllabi collected from numerous departments spanning diverse disciplines at their institution. Their findings demonstrate how syllabi may be used to identify collection weaknesses, discover misconceptions about library holdings and services, and ultimately serve as a starting point to interact with faculty and librarians to improve and clarify library holdings, services, and outreach initiatives. 相似文献
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Abstract This paper reports on a survey of faculty perceptions of the role of the library in online distance education. The study is second in a series of related studies exploring The Pennsylvania State University's library services to patrons at a distance. In 2004, faculty of the World Campus (Penn State's online distance education program) were surveyed on their perceptions of e-learners' research needs. The faculty responded to questions on how their students access research information for their courses, whether they require their students to use the library as part of their courses, and their expectations of the library as an academic support service. The survey revealed that 60% of the responding faculty supply all of the required research information to students in their courses, and 62% do not require students to use the library as part of their course(s). The study concludes that online, distance-education faculty members have minimal to moderate expectations of the library in supporting their teaching and their students' research needs. Moreover, the study shows a significant lack of faculty awareness of existing library services and resources available to the e-learning community. 相似文献
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Anne T. Switzer 《College & Undergraduate Libraries》2013,20(3):280-300
ABSTRACT This article contends that it is essential for academic librarians to identify and remain mindful of the unique needs of an increasingly diverse student demographic to ensure that academic libraries are a welcoming place for all students. It is through diversity initiatives that we can expect to improve the educational outcome for students by presenting the library as a vital part of their college experience. The article defines diversity in the most “elastic” sense of the word—including minority racial groups, but expanding the term to include international students, graduate students, returning students, distance learners, transfer students, “at-risk” students, and lesbian/gay/bisexual/transgender students. 相似文献
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《Legal Reference Services Quarterly》2013,32(1-2):91-111
SUMMARY Law firm libraries have undergone drastic changes in recent years. This chapter chronicles the evolution in the size of the law firm library and its collection, the changing expectations of law firm library users, and the inventive ways that law firm librarians are fulfilling the needs of the law firm library users with technology and other means. This chapter also explores how law firm libraries can improve service and overall efficiency through limited outsourcing of reference services. 相似文献
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Kristine Holloway 《图书馆管理杂志》2013,53(3-4):479-493
ABSTRACT Academic libraries serve great numbers of distance learners and must address the unique challenges faced by these students. Technology can bridge the gap in terms of access and use of library resources. Academic librarians working with distance students must examine their student population, determine the needs of their users, and be prepared to adapt technology available to meet those needs. Many academic libraries have adapted Online Computer Library Center (OCLC) ILLiad to allow better support of distance learners. Library models that have used OCLC ILLiad or similar software for distance services are discussed and can be used as a model for change in library distance services programs. 相似文献
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Rosalind Farnam Dudden 《Medical reference services quarterly》2013,32(3):323-338
ABSTRACT Measurement of library systems and services is a multidimensional management task. New paradigms of library service and the context in which libraries operate have made it necessary for librarians to find new measures while at the same time keeping the old. Factors that can be measured, such as needs, inputs, quality processes, outputs, quality of service, outcomes, and impacts, are described. This bibliographic essay covers the current trends while leading readers to resources where they can learn more. 相似文献
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图书馆员工的激励模式分析 总被引：2，自引：0，他引：2
面向图书馆管理的实际,提出基于图书馆员工需求的激励方式,有效地激发员工奋发工作的内在动力,极大地调动员工的工作积极性、主动性和创造性,使他们能够改善服务态度,提高服务质量和服务水平,为读者提供更好的服务,从而提高图书馆的竞争力。 相似文献
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《The Reference Librarian》2013,54(69-70):395-406
Summary The adult learner in the academic environment faces some unique problems and challenges. Balancing work, family, and a job are just a few examples. Technological changes in information retrieval and research, and in the use of the library can also magnify the adult learner's problems. The study targets adult learners at Penn State Erie, The Behrend College. Focus groups and questionnaires are used to gather information from both active and non library users among the adult population: their views about the library environment, library resources, service, instruction, other traditional students, and staff. Perceptions about the adult learner are also obtained through face to face interviews with teaching faculty and administrators. Findings from the study will assist librarians to better understand the needs and expectations of the adult learner, and plan accordingly to meet these demands. 相似文献
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《The Reference Librarian》2013,54(69-70):113-118
Summary Adult students, while often aware of library services offered by the institution they are enrolled in, often seek the familiarity and convenience of a local public library. These libraries may or may not be able to assist students with their assignment. In either case, librarians can establish an environment of good will and future support by acknowledging the unique characteristics, concerns, and priorities of the adult learner. 相似文献
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T. Derek Halling 《图书馆管理杂志》2013,53(7-8):429-438
ABSTRACT The library implemented a new service model focusing on improved expertise, efficiency, and morale during a period of leadership change and workforce reduction. Implementation of a Disney-type service model helped identify skill sets for departmental reorganization. Hiring methods targeted candidates that best fit expectations for the changing needs of the library. New service goals led to improved skills, better personnel matches, and increased dedication. Results included several University Library monetary awards, as well as patron comments that directly related to the changes. The goal-oriented plan implemented by the library addressed a work-force reduction and created a new, highly appreciated service model. 相似文献
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《Legal Reference Services Quarterly》2013,32(2-3):41-73
Abstract Historically, non-lawyer patrons in law libraries have been viewed with discomfort, and library services, even in libraries open to the public, have been geared toward members of the legal community. However, changes in both the needs of the public and in the demographics of library patrons are challenging the traditional allocation of services in public law libraries. This article discusses the reasons for the traditional allocation of services, the cultural and economic forces that are bringing the public to law libraries in greater numbers, and new modes of service that can better meet the needs of public patrons. 相似文献
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《Public Services Quarterly》2013,9(4):17-37
ABSTRACT The effective use of library resources is critical to the success of international students, a group which is gaining importance in American higher education. These students face unique challenges in their pursuit of higher education in a foreign country which presents both language and cultural barriers. The authors conducted a mail survey of two populations. International students and U.S. students were sent nearly identical surveys designed to compare use patterns, perceptions of the library and its services, and willingness to seek help. A comparison of responses provides insight into both similar and differing behaviors and suggestions for improving service. 相似文献