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IT已经成为企业创造增值产品和服务的基础性平台。随着企业对信息、系统、通讯等信息及相关技术的日益依赖和随之而来的大量IT投资的同时,企业又面临着IT投资和运用过程的威胁和商业风险的规避问题。研究以IT运用为中间变量,构建IT治理与IT绩效之间的关系以及IT治理对IT绩效影响的理论模型,并用结构方程模型进行实证分析。结果表明,IT治理与IT绩效之间没有积极的直接关系,但通过IT运用中介作用,IT治理对IT绩效的各个维度具有积极的正向影响,因此IT治理是通过促进IT运用水平的提升从而获得相应的IT投资效果。该研究结果进一步完善了IT治理与组织绩效之间的相关理论,并对信息化建设路径的选择具有一定的实践意义。 相似文献
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成功控制IT项目一直是项目经理和用户关注的热点。在国内128家企业IT项目调查的基础上,从项目经理和用户代表的角度建立四种控制模式(行为、结果、价值观和自我控制)对IT项目绩效的影响模型,并通过实证分析比较各种控制模式对绩效的有效作用。结果表明在控制模式对绩效的作用上,项目经理和用户的看法存在相同点和不同点。二者均认为通过加强结果控制和价值观控制能有效提高过程绩效,同时过程绩效的提高有助于产品绩效的提升,但自我控制的作用不明显。不同的是,项目经理认为结果控制比行为控制更能促进过程绩效的提升,而用户认为结果控制和行为控制对于绩效的提升不存在显著差异。 相似文献
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《International Journal of Information Management》2017,37(2):43-53
How to create value from information technology (IT) in multi-firm situations has attracted the notice of both researchers and practitioners. However, as a critical factor to enhance relational performance, the inter-firm IT governance strategy has not been sufficiently studied. Based on the contractual and relational governance literature, this paper presents two inter-firm IT governance strategies, namely, balancing (focusing on achieving a close match between the relational and contractual governance) and complementing (focusing on creating synergy between the relational and contractual governance) governance strategies. Using data collected from 200 firms, we examined the relationship between these two governance strategies and relational performance. Furthermore, we studied the influence of a contingent factor, IT ambidexterity (simultaneous pursuit of IT flexibility and IT standardization) on this value generation process. Our results indicate that both inter-firm IT governance strategies, but especially the balancing strategy, can help increase relational performance, and IT ambidexterity also can influence the choice of governance strategies of focal firms. Specifically, focal firms with low IT ambidexterity prefer using a balancing governance strategy rather than a complementing governance strategy. On the other hand, focal firms with high IT ambidexterity can reduce or mitigate the risks of unbalancing strategy (such as the contractual-dominant or relational-dominant governance strategy), and then enhance the synergy effects of contractual and relational governance. Implications for theory and practice are also discussed. 相似文献
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通过对效用和价值概念的剖析比较,以及效用价值论和劳动价值论两种理论体系的分歧与综合,提出终端用户环境下的信息技术效用评估。同时以IT最新发展趋势为依据,提出IT效用研究的意义在于克服信息技术悖论,同时促进IT以人为本。 相似文献
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Recognizing the critical role that information technology (IT) can play for the aging population, local governments tend to take responsibilities for IT-enabled senior care service delivery. Formulating IT governance mechanisms is important for governments to perform their responsibilities and maximize public value. As service arrangers, governments’ actions are affected by complex external environments for legitimacy, which has been largely ignored in the existing studies. By incorporating the strategic and institutional perspectives of legitimacy into Savas’s service delivery structure, this study developed a triadic framework that accounts for different contextual determinants related to the external market environment and the institutional environment to investigate the formulation of IT governance mechanisms. A survey involving 329 town-level governments in Beijing, China, was done to validate our research model. The results illustrate that the demand-supply market forces have direct impacts on IT governance mechanism formulation in local governments. Institutional pressures exert a mediating effect by transiting the supply market force into governments’ actions. Our triadic framework reveals a dynamic service delivery structure, contributing to Savas’s service delivery structure and IT governance research. 相似文献
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Efforts in IS research have long sought to bridge the gap between the information technology (IT) function and strategic business interests. People perceive affordances (possibilities for action) in information technology artifacts differently as cognitive structures (schema) which bias individual focus. This study explores how an individual's tendency to perceive the ‘trees’ in an IT ‘forest’ (artifact preference) affects their assessment of efforts to achieve more effective IT outcomes. The effect is demonstrated using a relatively simple IT success model. Further, in a sample of 120 survey responses supported by ten semi-structured interviews, we demonstrate that job role and organizational IT complexity systematically impact artifact perception. A better understanding of IT artifact bias promises to help organizations better assess information systems. 相似文献
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Novica Zarvić Carl Stolze Matthias Boehm Oliver Thomas 《International Journal of Information Management》2012
In an ever more globalised world IT (Information Technology) managers increasingly have to support value creation within inter-organisational collaboration settings. Such organisational forms with their inherent complexity require specific approaches for their IT management within. Especially important for unleashing the chances of networked arrangements is the right form of IT Governance. Choosing the right arrangement for IT Governance is heavily dependent on understanding the concepts on which such business constellations are built. In this paper we provide therefore first a systematically derived, graph-based perspective on the key terms of inter-organisational collaboration. Based on this understanding of concepts and structured representations of inter-organisational dependencies we present interorganisational governance practices for IT. Specifically, we assign accountabilities to top executive roles from both IT and business. By keeping a holistic perspective, the insights gained in this study are highly relevant for strategic information management in terms of Business-IT Alignment as well as monitoring and controlling of inter-organisational information infrastructures in a rapidly changing business environment. 相似文献
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IT项目是高投入、高风险产业,为了在IT项目开发中获得高收益,有必要对IT项目风险进行分析。但是传统分析方法比较主观,难以对IT项目风险进行客观的分析。文章先引入粗糙集理论,利用可分辨矩阵约简算法对IT项目风险表进行属性约简,剔除其中不必要的属性,然后综合利用粗糙集理论和AHP方法来确定IT项目风险的权重,并通过实例验证该方法的可行性和合理性。 相似文献
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介绍了国际项目管理领域在项目成功的衡量以及项目成功关键因素方面的研究,分析了这些研究在中国IT项目应用中的不足,综合考虑了中国的具体环境和IT项目的特殊性,以及未来发展的一些趋势,对PEVS进行了修改,提出了一个评估中国IT项目成功的工具CITPEVS,来帮助中国的IT项目经理判断项目是否正步入正轨并将取得成功。 相似文献
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《International Journal of Information Management》2016,36(1):89-96
Motivated by the seeming presence of the productivity paradox in China, this research revisits the question of how information technology (IT) affects firm performance. Leveraging the process-based view of IT, we establish a theoretical framework for the mediation factors for the relationship between IT capabilities and performance. Based on a survey of 127 companies in China, we find that a firm's management capabilities to manage both its internal and external business processes fully mediate the impact of IT on firm performance. The two management capabilities in this study are business-process management capability and supply-chain management capability. Our results show that only the coherent integration of IT capability with firm’s ability to optimize business processes and to improve management of supply chains can enhance firm performance. Firms should avoid the fallacy that IT investments are solely responsible for better firm performance. Based on our findings, we discuss the implications for research and practice. 相似文献
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Developing a strong and positive information technology (IT) service climate is important to ensure high-quality IT services. The influence of job resources and personal resources on the IT service climate and the mediating effect of the IT service climate on IT service quality were explored in this study qualitatively and quantitatively. Among the various job resource factors, we found that training, reward, and information system (IS) support can improve the IT service climate. Coworker support shows a non-significant effect on IT service climate. Among the personal resource factors, self-efficacy and hope have significantly positive effects on the IT service climate. Optimism and resilience do not appear to significantly affect the IT service climate. Our results confirm that the IT service climate is an important mediator in enabling certain antecedents to properly impact IT service quality. The IT service climate was found to fully mediate the effects of training, reward, IS support, and hope while partially mediating the effect of self-efficacy. The effect of the IT service climate on IT service quality is also strengthened by a high customer contact frequency. The results presented here may provide scholars and practitioners with a comprehensive, workable understanding of the IT service climate. 相似文献
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Enterprise Architecture (EA) has been embraced by many organizations to improve the value of their IT. Our systematic literature review (SLR) reveals that EA is a broad concept that is interpreted and used in many different ways. This breadth can be explained by the various starting points taken, and by the content-dependent nature of many EA efforts. Unsurprisingly, the literature presents diverse views on value creation and locates the value of EA in a broad range of areas. Only half of the articles provide empirical evidence supporting the EA value claims. Frequently, values are assumed to be the result of EA efforts, but many alternative explanations are possible. Based on the SLR findings, we identify EA myths that are attributable to an overly simplistic conceptualization of EA. These myths have their basis in the claim that EA is an instrument that can solve almost any kind of enterprise problem. This fails to acknowledge that EA in itself often does not provide value, but is an instrument enabling the creation of value. Based on our findings, we recommend demystifying EA by analysing the context-dependent mechanisms behind EA that result in value creation and developing rigorous evidence-based approaches to better understand EA. 相似文献
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IT治理机制是企业IT治理的重要内容,有效的IT治理机制促进了业务与IT协同,从而实现了IT价值。在文献回顾基础上,提出中国企业的IT治理机制"结构—流程—关系"三要素模型。通过案例研究确认了中国企业16个IT治理机制。通过大样本问卷调研,对上述IT治理机制的有效性和实施难易程度进行了实证研究,并与西方企业进行了对比分析。 相似文献
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In recent years, organizations have made significant IT investments, including digital transformation programs, with the aim of enhancing the quality and delivery of services, and creating greater value for stakeholders. However, deriving value from IT investments and digital transformation necessitates, among other factors, a solid mastery of the IT function. In light of this, IT Service Management (ITSM) has emerged as a crucial and widely implemented approach to managing an organization's IT function, with the goal of achieving both operational and strategic benefits. Yet, despite its wide adoption, this approach has been undertheorized by academics, and there is limited understanding of the impacts that ITSM can generate for organizations as well as the mechanisms through which these impacts are achieved. In order to address this problem, this paper performs a systematic literature review examining research published on ITSM between 2012 and 2021 in order to understand what has occurred rather than what could or should be expected. Based on the findings, the paper advances that ITSM should be considered a Management Control System that includes a variety of control practices to achieve greater performance, transparency, and customer-focus within the IT function. It is also argued that these outcomes in turn increase client satisfaction and business/IT alignment. A model of the organizational impacts of ITSM is developed and ITSM is suggested as a subject for further, richer research into IS controls. 相似文献
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本文结合我国的企业联盟实践和相关理论,提出了IT能力的概念,并运用实证方法验证了IT整合能力对IT关系能力的影响。结构方程模型的结果表明,在IT整合能力中,IT集成能力正向影响IT管理能力;在IT关系能力中,IT与业务关系正向影响外部IT联系;且IT整合能力对IT关系能力具有正向影响,IT集成能力通过IT管理能力的部分中介作用正向影响IT关系能力;IT管理能力通过IT与业务关系的部分中介作用正向影响外部IT联系。该研究不仅为基于联盟的IT能力提供了理论基础,也对企业经理管理联盟中的IT活动具有一定的参考价值。 相似文献
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To reduce information technology (IT) development costs, more firms have begun to outsource IT-related activities by partnering with IT vendors. As knowledge is a valuable asset in IT development, knowledge sharing between vendors and business clients becomes critical. However, the motivation behind IT vendors’ willingness to share knowledge with client firms is not sufficiently understood. To shed light on the nature of knowledge sharing within vendor–client partnerships, we examine the influence of performance feedback and managerial mindset on vendors’ motivation to share knowledge with their clients. We adopt a multi-method approach involving both a scenario-based field experiment with 164 vendor managers (Study 1) and a field survey of 112 vendor managers involved in IT development (Study 2). We find that when vendors’ performance exceeds their aspiration levels, they are motivated to share knowledge with clients. Such motivational effects are more pronounced for vendor managers exhibiting abstract mindsets. Our study is of significant value to researchers and practitioners, affording both groups a keener, deeper, and more robust appreciation for how knowledge sharing in vendor–client partnerships can be managed more effectively. 相似文献