共查询到20条相似文献，搜索用时 31 毫秒
1.
Julia McKenna 《Journal Of Access Services》2020,17(2):74-82
AbstractStudent employees are an invaluable asset to academic libraries. They supplement limited professional staffing, allow for students to engage with their academic community, and give work opportunities to those currently enrolled in school. This article reviews several practical ways to train library student workers that both minimizes hands-on staff time and allows for high customer service and student employee success. Best practices include (a) a student worker training assessment, (b) explicit student worker policies, (c) an annual mandatory training session, (d) online training, (e) a focus on student worker retention, and (f) unique student worker roles. 相似文献
2.
The Reference Services Department at Radford University's McConnell Library has been developing a training program in the reference referral system for student assistants (SAs) over 3 academic years. The program's goal is to effectively instruct SAs in balancing high quality customer service with the importance of appropriately referring users to librarians and to assess the accuracy of their referrals and responses. The trainers have met these goals with the successful incorporation of a modified version of the Reference Effort Assessment Data (READ) scale, a reference transaction assessment tool developed by Bella Karr Gerlich, into the student training program. 相似文献
3.
通过对52所iSchool学院网站调查,将iSchool学生科研训练的形式归纳为研究方法类课程、科研研讨会、支持学生科研的项目、学术会议、参与导师科研项目、科研活动或比赛。以威斯康星大学密尔沃基分校信息学院为例,总结出iSchool学生科研训练模式是科研基本知识学习、科研能力训练、科研实践、科研资源支持4个环节的有机结合,具有循序渐进、互相渗透的特点。建议对iSchool的学习应统筹各个环节,注意次序性,并根据学生的培养层次提供有针对性的科研训练。 相似文献
4.
《Journal Of Access Services》2013,10(4):97-102
Abstract Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual respect between library staff and student workers, with the goal of keeping those whose skills and work experience prove valuable. A training program developed with retention as a goal yields benefits to the student and the library. It can also be a recruitment tool for the profession. 相似文献
5.
ABSTRACTThis article examines a collaboration between academic librarians and campus IT to provide library training and assessment for computer lab consultants who work in the library. Pre- and post-tests were used to gauge lab consultants’ ability to answer frequently asked library questions using online guides. This research project also served as a pilot for collaborations between the library's Coordinator of Outreach and Peer Learning and supervisors of student workers in the library. 相似文献
6.
Shan Lorraine Martinez 《Cataloging & classification quarterly》2014,52(5):551-561
Librarians in higher education who work in technical services must frequently rely on student employees to accomplish tasks previously assigned to professional staff. Hiring, training, managing, and mentoring student workers for the performance of high-level library functions can prove challenging. However, working side-by-side with student employees can be a positive experience when evidence-based training techniques and effective coaching and mentoring strategies are utilized. This article focuses on training techniques integrated with ongoing coaching and mentoring strategies to promote a positive work environment and motivated, successful student employees. 相似文献
7.
Many college students choose or need to work, and academic libraries offer a potentially convenient on-campus location for employment. Students serving in these roles may benefit from the experience both academically and socially. By examining students' experience as workers in the library, academic libraries have the opportunity to understand the benefits that such work might provide and intentionally plan to enhance learning and demonstrate library value in a novel way. This basic qualitative study sought to explore the experiences of student assistants working in an academic library and identify the benefits and challenges they perceived as a result of enacting the role. Individual interviews were conducted with seven undergraduate student library assistants at a doctoral-granting institution to determine benefits and challenges they noted that resulted from their experiences in this student employment role, and findings reveal opportunities for academic librarians in training and supervising student employees. 相似文献
8.
《College & Undergraduate Libraries》2013,20(1):11-24
Abstract Fulfilling the “promise inherent in the student workforce” (Burrows 1995, 85) must be a collaborative effort involving the Library administration, Circulation staff, Reference librarians, and the students themselves. Advances in library technologies have dramatically changed the way that libraries do business. Just as access to Internet resources has widened the sphere of the Reference librarian, automation has expanded the role of the Circulation desk assistant in filling the information needs of library users. Library policy and training of student desk assistants must reflect the evolving electronic environment. 相似文献
9.
Jared Andrew Rex 《College & Undergraduate Libraries》2019,26(1):19-34
Since the mid-nineteenth century, student worker programs have been an integral component of academic libraries, and the evolution of the profession has put more students, even undergraduates, into positions with greater responsibility, raising questions about the level of expertise of which undergraduate students are capable. The authors address these questions through the lens of the collaborative redevelopment of two distinct library student worker programs at a small liberal arts college. Included is a discussion of successes and challenges, as well as a consideration of the benefits of a “cross-library” support system in developing such a program. 相似文献
10.
Jamie P. Kohler 《College & Undergraduate Libraries》2016,23(4):363-380
Student employees are often the first people patrons contact when they enter an academic library, and thus their knowledge level and service skills are crucial to academic library success. This article presents a case study of the job-related knowledge and customer service skills of undergraduate student employees in a small liberal arts college after the implementation of a training program more focused on patron service. Both successes and failures are discussed. 相似文献
11.
Bonnie J. Smith 《图书馆管理杂志》2013,53(4):395-415
The internationalization of higher education and the continuing expansion of technology as a means for learning and sharing information have radically changed the way in which academic libraries offer services and perform outreach. Retooling is essential to maintaining a vibrant and responsive workforce. Continual innovation on the part of training and development professionals is required to manage the expansion of relevant competencies. Through analysis of the current literature and using the results of an exploratory study, which engaged library associations globally, the author demonstrates the need and desire for increased international dialog and collaboration in the area of professional development. 相似文献
12.
Kathryn Barrett Amy Greenberg 《Journal of Library & Information Services in Distance Learning》2018,12(3-4):101-119
Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate training and evaluation for student employees. This case study outlines the training and assessment program for student employees working on Ask a Librarian, an academic consortial chat reference service in Ontario, Canada. Evaluations indicate that student assistants are less formal in their communication style, do not consistently perform a thorough reference interview, and deviate from some Reference and User Services Association (RUSA) best practices. However, students are consistently rated very highly by users in exit surveys. With a training program that addresses communication, in-depth reference interview techniques, and consistent follow-up and assessment, students are a viable option for staffing chat and can meet high service quality standards for reference service. 相似文献
13.
Sherab Chen 《Cataloging & classification quarterly》2013,51(2):221-234
ABSTRACT This article investigates an innovative approach to training non-traditional employees, particularly student workers, in a library's cataloging department. The author presents guidelines and pedagogical aspects of designing e-learning courseware for basic cataloging training, reviews some challenges and difficulties encountered in the project, and introduces the content and structure of prototype 2 of the courseware. This e-learning courseware for basic cataloging can be adapted to facilitate the training of other groups of new staff in the cataloging department. 相似文献
14.
《College & Undergraduate Libraries》2013,20(1):21-25
Abstract The circulation staff at Staley Library, Millikin University, in Decatur, Illinois, experimented with using Blackboard courseware to train student employees. Staff and students' feedback offer additional ways to utilize Blackboard's features. Some promising applications for training and communicating with student employees are described. The student employees' Blackboard course page continues to evolve as an integral part of student employee training. 相似文献
15.
《Public Services Quarterly》2013,9(4):65-71
ABSTRACT This is the case history of a library school student who utilized training and experience gained as a support staff member in the Technical Services Department of an academic library during an internship program in order to make the transition to Public Services. The article describes how Technical Services training can offer the perfect bridge for entrance into work in Public Services. 相似文献
16.
Margaret Olufunke Adeogun 《Public Services Quarterly》2016,12(1):1-21
The academic library continues to formulate strategies for providing and sustaining a creative learning environment for knowledge creation. But little has been said about its role in skills building through micro employment that is enabling students to develop and integrate their academic, personal, and social skills sets. This study examines the role that Access Services plays in boosting the learning experiences of student employees in readiness for workplace integration. A survey that seeks to assess their experience was administered to 32 student employees at Access Services. The results indicate that student employees, through information delivery functions, gain personal transferable skills crucial for employment. 相似文献
17.
Ware F 《Health information and libraries journal》2011,28(3):230-236
This feature considers the challenges that academic librarians are increasingly being faced with in the delivery of information skills training to large student numbers with limited time and staff resources. A case study is presented of how an academic liaison librarian used a blended learning approach and innovative teaching practice to successfully deliver information skills training to large student numbers within the Faculty of Health and Social Care at Hull University. 相似文献
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19.
Kevin P. Seeber 《College & Undergraduate Libraries》2013,20(3-4):352-365
In response to calls for accountability, academic libraries have increased their assessment efforts. Although the University Library at Colorado State University–Pueblo has been engaged in student learning outcome assessment for several years, it has recently expanded its system of evaluation to share the results of information literacy assessments with teaching faculty. This was done in an effort to demonstrate the value of library instruction to the faculty of a small, regional campus. Several benefits have been realized as a result of this move, including stronger partnerships with course instructors and other departments engaged in academic support. 相似文献