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1.
Knowing in action: Beyond communities of practice 总被引：2，自引：0，他引：2
This paper engages with the recent turn in the social sciences towards communities of practice as a driver of learning and knowledge generation across a variety of different working environments. While agreeing with the broad reinstatement of situated social practice in thinking on the dynamics of knowledge capitalism, the paper takes issue with the increasingly homogeneous and instrumentalist use of the term communities of practice to encapsulate ‘knowing in action’. On the basis of an extensive review of the available literature, the paper argues for the importance of differentiating between different varieties of knowing in action. The paper notes the differences - in organisation, spatial dynamics, innovation outcomes, and knowledge processes - between four modes: craft or task-based knowing; epistemic or high creativity knowing; professional knowing; and virtual knowing. The proposed typology is used to illustrate the insight gained from such analytical precision, through a discussion of the spatial configuration of knowing in action, long assumed to require spatial proximity. It is shown that spatial and relational proximity - which can be struck at a distance - should not be treated as one and the same. 相似文献
2.
Phrases such as ‘knowledge-intensive organizations’ (KIOs) and ‘knowledge-intensive firms’ (KIFs), have recently found common usage, describing the distinct activities and attributes of some organizations. But a review of the literature reveals a lack of consensus among scholars and practitioners on the definition of KIOs. What is also absent from the discussion is an agreement on the factors that differentiate KIOs from non-KIOs, and how those factors affect knowledge management (KM) theory and practice. The objective of this paper is to extend a typology of KIOs as a preliminary step to conducting research on these types of organizations. With the typology of KIOs presented in this paper, we hope to provide a basis of distinguishing these organizations from other organizations, and also to allow one to perform comparative organizational analysis. The typology will also help researchers identify which of the organizations are knowledge-intense, and the nature of their knowledge-intensity, so that they help these organizations in designing appropriate KM tools. 相似文献
3.
Mariano Zukerfeld 《普罗米修斯》2017,35(1):3-20
The aim of this paper is to reexamine some typologies of knowledge as a means of framing the presentation of our own typology, which arises from a particular theoretical framework – cognitive materialism. In a somewhat arbitrary route through the economics of innovation, organizational and management studies, the typologies of Lundvall, Machlup, Mokyr, Spender, Blackler and Chartrand are reviewed and criticized. Then, picking up on some elements which arise from the previous analysis, the proposal of a cognitive materialist typology is introduced, based on distinguishing types of knowledge on the basis of the material medium or bearer in which they exist. A division into four types is suggested: knowledge with a biological, subjective, inter-subjective and objective bearer, each with its own respective sub-types. 相似文献
4.
This paper introduces a model of knowledge sharing in an online community of practice that suggests that knowledge contributions will be made by those who possess the relevant knowledge. For them, matching a ready-made solution to a problem is low cost. We hypothesize that lead users – due to their characteristics – are likely to possess more relevant solution knowledge and thus be centrally involved in contributing knowledge. Our results support the hypothesis by showing that lead user characteristics relate positively to making contributions to the community. In addition, we find that search and integration of knowledge from different external sources of relevance to the community positively moderates knowledge contributions by lead users. 相似文献
5.
This paper explores the effects of introducing rewards within a virtual community of practice: the software vendor SAP (Systems Applications and Products) online global community. The study of postings to the SAP community discussion forums shows that rewards have had a damaging effect on the exchange of knowledge and generalised trust among members within the community. The intrinsic motivation of members to share knowledge was undermined by rewards, with the consequence that the pursuit of rewards became the priority for many, over and above contributing valuable information to the community. Thus, the introduction of rewards devalued the concept of knowledge as a public good, voluntarily shared out of moral obligation and community interest. Instead, knowledge came to be seen as a private good to be shared out of economic self-interest. Following the introduction of rewards, the primary motivation of many members to participate within the community shifted from community interest and moral obligation to that of economic self-interest. 相似文献
6.
Enterprises in both the public and private sector undertake knowledge management (KM) initiatives through which they hope to engender a new, more adaptive and flexible culture of learning and innovation in their organisations. Creative activities involving social learning and innovation are, however, more common in less formal entities such as communities of practice at work and community service organisations in civil society. This paper presents the results and implications of collaborative research into the understanding, development and evaluation of socio-technical systems (STS) designed to mobilise collective knowledge in diverse community settings. The research concerns information and communication technologies (ICT)-mediated activities of communities in the broader civil society and also those in formal organisations. The paper describes and critically evaluates a set of three STS that have the potential to support the collective knowledge of innovative groups, teams and networks, which can all be considered forms of community. The findings could be of strategic value to business, government and community service organisations initiating KM programmes aimed at using collective learning to support innovation. 相似文献
7.
虚拟社区用户忠诚对于虚拟社区的长期可持续性发展尤为重要。本研究以知识分享行为（知识共享数量和质量）为中介变量,探讨社会资本（信任、社会联结性、共同愿景）和外部动机（互惠动机、声誉动机）对社区忠诚的作用机理,并通过结构方程模型进行验证。研究结果表明,信任和外部动机通过知识共享数量和质量对社区忠诚有显著正向影响,社会联结性仅通过知识共享数量对社区忠诚有显著影响;信任和外部动机对知识共享数量和质量有显著正向影响,社会联结性仅显著影响知识共享数量,而共同愿景对知识共享数量和质量均无显著影响;知识共享行为对社区忠诚有显著正向影响,并且知识共享质量对社区忠诚的影响更显著。该结论为企业重视虚拟社区用户知识分享行为从而吸引和留住虚拟社区用户提供了决策支持,为企业更好的运营虚拟社区并利用虚拟社区获得可持续发展提供了重要启示。 相似文献
8.
This paper presents a case study of the management and operation of the Paris taxi cab service (Taxis Parisiens), which is one of the world's largest and most complex public transport operations. The method adopted is to consider the taxi cab service as a set of processes forming a knowledge value chain, which forms the basis of a continuous learning cycle. The case study investigates the management and operation of the Taxis Parisiens community by analysing the corresponding practice along the knowledge value chain. This is achieved by identifying the roles of the main stakeholders associated with the Taxis Parisiens community, discussing current licensing and examination processes, considering the potential use of Information Technology and making recommendations for improved knowledge management practices. 相似文献
9.
An online community of practice (OCoP) is an important tool for managing and disseminating knowledge within a community. Unfortunately, research shows that OCoPs are often unsuccessful due to lack of participation by members of the community. This paper describes a preliminary investigation of the determinants that impact participation in an OCoP within an Inuit community. An open-ended interview questionnaire was developed and members of the Inuit community were interviewed. Our results show lack of time as the main barrier to participation. Our study also reveals an interest by many members of the Inuit community in being involved in the development of the OCoP. The Inuit have a strong culture built on knowledge sharing, and this allows for open conversations and greater trust within the community. In a culture built and sustained by knowledge sharing, we strongly believe that an OCoP can be a valuable tool, provided the right steps are taken to facilitate and encourage participation. 相似文献
10.
How do Miles and Snow's strategic types differ in their knowledge assets? Evidence from Italian SMEs
This paper takes a knowledge-based view of firms and discusses the importance of linking organizational knowledge assets into corporate strategy. In order to conceptualize knowledge assets, the paper adopts the intellectual capital (IC) framework, which distinguishes three IC components: human, structural and relational capital. As regards business strategy, the paper adopts Miles and Snow's model, which identifies three strategic types of successful organizations: Defenders, Analysers and Prospectors. The paper explores the ways in which the three strategic types differ in weighting the single components of their IC. This study represents an attempt to extend the Miles and Snow typology including the aspect of knowledge assets. The link between knowledge asset management and strategy is investigated by means of three case studies conducted in Italian small and medium enterprises from the food sector. The paper argues that firms of different Miles and Snow strategic types have different mix of IC components. 相似文献
11.
This paper addresses the emergence and development of firm-centred knowledge networks within learning and innovation systems in late-industrialising countries. A key contribution of the paper is conceptual and methodological: the development of an original typology of knowledge network properties to trace out changes in the form of networks as they evolve over time. A second contribution consists in providing an example of the application of the typology by examining the emergence and development of a firm-centred knowledge network in the case of Petrobras, the Brazilian oil company over more than 30 years between the late 1960s and the early 2000s. This demonstrates that the properties of Petrobras’ knowledge networks continuously evolved through a succession of stages towards (i) increasing intentionality in the management decision-making underlying network development, (ii) growing complexity and diversity in selected cognitive characteristics, and (iii) greater complementarity in the division of innovative labour between Petrobras and its network partners. These original results from applying the typology, in conjunction with retrospective historical methods, illustrate only one aspect of its potential value in the analysis of knowledge networks in late-industrialising economies: tracking out organisational evolution over long periods of time. Others include the comparative examination of network differences across different circumstances and the analysis of relationships between changes/differences in network properties and other characteristics of learning/innovation systems and their contexts. 相似文献
12.
Paul Duguid 《The Information Society》2005,21(2):109-118
Community of practice theory is inherently a social theory. As such it is distinct from more individualist accounts of human behavior, such as mainstream economics. Consequently, community of practice theory and economics favor different accounts of knowledge. Taking a community of practice perspective, this article challenges economists' attempts to reduce knowledge to information held by individuals and to reject tacit knowledge as mere uncodified explicit knowledge. The essay argues that Polanyi's notion of a tacit dimension affected numerous disciplines (including economics) because it addressed aspects of learning and identity that conventional social sciences overlooked. The article situates knowledge, identity, and learning within communities and points to ethical and epistemic entailments of community practice. In so doing it attempts to limit, rather than expand, the scope of community of practice analysis and to stress the difference, rather than the commonalities, between this and other apparently congenial forms of social analysis. 相似文献
13.
采用系统性文献综述与文献计量结合的方式,探究创新社区中用户创新研究的知识结构、研究热点与发展趋势。结果显示,第一,创新领域用户创新研究呈快速增长趋势,虚拟社区成为用户参与创新活动的主要载体。第二,五个热点研究方向构成用户创新领域知识体系,包括领先用户群体的识别与利用,创新工具的使用,信息技术的应用与互动平台的搭建,服务主导逻辑的理论阐释,品牌社区的发展。第三,该领域在用户创新能力量化,用户创新体验变化以及用户创新平台完善等方面具备研究潜力。 相似文献
14.
This paper proposes a knowledge map management system to facilitate knowledge management in virtual communities of practice. To realize the proposed knowledge map management, we develop knowledge map creation and maintenance functions by utilizing information retrieval and data mining techniques. The knowledge maps created respectively from the documents of the teachers’ professional community, SCTNet, and the thesis repository at Taiwan’s National Central Library, are evaluated by experts of these two domains. Knowledge maps generated by the system are accepted by domain experts from the evaluation since the degree of their modification of the automatically created knowledge maps is proportionally small. The knowledge structure representing the categories of community documents maintains its high purity, diversity, specificity, and structure adaptation by using the knowledge map maintenance function with limited computational cost. Thus, the knowledge map creation and maintenance mechanisms developed in this research enable the dynamic knowledge management of communities of practice on the Internet. 相似文献
15.
基于加权小世界网络模型的实践社区知识扩散研究 总被引：2，自引：0，他引：2
从社区成员的关系网络出发,基于加权小世界网络,研究实践社区的知识扩散网络。提出用社区成员的特征关系长度和聚类系数来表证实践社区的知识扩散频率、集中度,发现它们并不是越大越好,而是应该保持在一个适度较大的水平,才能有效地促进社区的知识扩散。 相似文献
16.
随着开源软件(OSS)的普及，作为其承载平台的开源软件社区，也得到了用户的广泛使用。但用户往往仅从社区获取开源软件或代码，而缺乏知识贡献的意愿，这将影响OSS社区的持续运营和发展。基于社会影响理论，本文建立了开源软件社区用户知识贡献行为模型，考察了顺从、认同、内化三种社会影响机制对用户行为的作用。研究收集了351份有效数据，采用结构方程模型(SEM)进行分析。研究结果显示，社会认可（认同机制）是影响开源软件社区用户知识贡献意愿的主要因素，群体规范（内化机制）对用户的贡献意愿没有显著作用，而主观规范（顺从机制）阻碍用户的贡献意愿形成。研究结果启示开源软件社区需重视建立用户的社会认同，从而促进其知识贡献行为，确保社区的成功。 相似文献
17.
While most of the research in Knowledge Management (KM) has focused on business communities, there is a breadth of potential applications of KM theory and practice to wider society. This paper explores the potential of KM for rural communities, specifically for those that want to preserve their social history and collective memories (what we call heritage) to enrich the lives of others. In KM terms, this is a task of accumulating and recording knowledge (using KM techniques such as story-telling and communities of practice) to enable its retention for future use (by interested people perhaps through KM systems). We report a case study of Cardrona, a valley of approximately 120 people in New Zealand's South Island. Realising that time would erode knowledge of their community a small, motivated group of residents initiated a KM programme to create a legacy for a wider community including younger generations, tourists and scholars. This paper applies KM principles to rural communities that want to harness their collective knowledge for wider societal gain, and develops a community-based framework to inform such initiatives. As a result, we call for a wider conceptualisation of KM to include motives for managing knowledge beyond business performance to accommodate community (cKM). 相似文献
18.
Ali Yakhlef 《Research Policy》2010,39(1):39-46
The community of practice learning theory (Lave and Wenger, 1991) can be credited with establishing the social basis of learning, viewing it as occurring through participation in social practices and activities. However, it remains silent on the cognitive content of what is learned by participants in a community of practice. Nor does it address explicitly the role of individuals in the knowing process. Individuals are merely depicted in terms of a desire to belong to a community, progressing from a peripheral participation position to a more central one. The aim of the present paper is to assess the contribution of Lave and Wenger's (1991) practice theory for educational and other learning social settings. In a schooling context, for instance, Lave and Wenger's (1991) account of learning would imply that what students learn at school is how to relate and belong to the school community. By reducing learning and knowing to participation, and by displacing cognition from individuals to anonymous practices, the practice-based epistemology ignores the significant corpus of content knowledge (such as curriculums) and ascribes too passive a role to individuals and glosses over their differentiated access to resources for changing practices and their differentiated efforts in their social and cognitive development. The present paper suggests an approach to knowledge that takes into account the various facets of knowledge, that is, knowledge as knowledge-productive practices, as content, and as relation to a knowing subject, at the same time preserving the sociality of knowledge and learning. 相似文献
19.
This study focusses on the role of trust in knowledge sharing within the context of virtual communities of practice. Trust is widely accepted as an important enabler of knowledge management (KM) processes. We conceptualise trust across three dimensions, namely: competence, integrity and benevolence; we test hypotheses as to the effect of these facets of trust on knowledge sharing by surveying an intra-organisational global virtual community of practitioners. The results indicate that all three dimensions of trust are positively related to knowledge-sharing behaviour. Trust based on the perceived integrity of the community was found to be the strongest predictor of knowledge-sharing behaviour. Our findings suggest that the dimensions of trust buttress each other; although they are theoretically distinct, they appear to be empirically inseparable. We propose that in order for knowledge sharing to be enabled, trust must concurrently exist in all three dimensions. Implication to organisations in their recruitment policy is to include competence, integrity and benevolence in their sought-for attributes of new employees. KM practitioners also have to encourage these attributes in existing employees, who are potential members of on-line communities of practice. Knowledge sharing itself was conceptualised with three components – quantity (frequency), quality (usefulness or value) and focus (the degree to which an individual feels that they engage in knowledge sharing). Of the three components, focus exhibits the most significant relationship with trust factors. This finding makes knowledge sharing less tangible than perhaps would be expected. It suggests that establishing whether knowledge has been shared is more than counting the frequency or trying to evaluate the usefulness of the shared knowledge. These aspects are important especially to management, but to the individual who shares knowledge, her feelings of having shared knowledge appear to be more important. With the current understanding that knowledge sharing is more of a human activity than technology, it is important that any information system should be assistive in boosting users’ confidence that they are indeed sharing knowledge. If the systems do not re-enforce the users’ knowledge-sharing orientation, knowledge sharing may be discouraged. Notwithstanding the point made about knowledge-sharing focus, it is necessary to take into consideration all the components of knowledge sharing to fully capture the concept. This was well indicated when the combined variable of all (rather than individual) knowledge-sharing items had the strongest correlation with trust factors.
相似文献20.
There is an increasing recognition that various stakeholder groups for e-government have a significant role to play in ensuring the long-term success of the e-government enterprise. This article seeks to contribute to the understanding of the stakeholders’ multiple perspectives by proposing typologies of stakeholder roles, and stakeholder benefits, respectively, and embedding these in a stakeholder benefits analysis tool. A literature review is used to surface the diverse existing categorizations of e-government stakeholders and their interests and the benefits sought. This review informs a proposal for a typology of stakeholder roles, and for a typology of stakeholder benefits, which together are used to construct an initial proposal for a stakeholder benefits analysis tool (SBAT), which can be used to map stakeholder roles to stakeholder benefits. This tool has been tested by an expert group, and revised. This exploratory study is an important first step towards the development of tools and approaches for understanding the benefits sought by a wide range of different stakeholder groups in e-government. Progress in the development of such tools is important for the development of knowledge and practice, policy, and evaluation with respect to stakeholder engagement with, and participation in, e-government. 相似文献