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1.
Research in academic libraries has recently seen an increase in the use of ethnographic-based methods to collect data. Primarily used to learn about library users and their interaction with spaces and resources, the methods are proving particularly useful to academic libraries. The data ethnographic methods retrieve is rich, context specific, and often difficult to collect via other methods. This review provides an overview of research demonstrating how ethnography can be applied to learn about a variety of issues in academic libraries, ranging from space use to a way of teaching new students about library resources and facilities.  相似文献   

2.
Colleges increasingly are recognized as student workplaces, inspiring campus leaders to create healthier campus environments. Yet challenging this vision is burgeoning research regarding the health risks of sedentary behavior, an under-studied college health concern that implies deleterious health outcomes and, by extension, academic impediments as well.Can movement be incorporated into academic activities such as studying or reading? This question—particularly relevant to libraries due to their increasing use as study spaces—requires the expansion of standard methods of evaluating student health needs and behaviors. We propose Post-Occupancy Evaluation (POE) methods as a novel way to investigate sedentary behaviors in a campus library and identify designs and practices to help promote movement.In 2012 and 2013, as part of an undergraduate architecture class, we conducted two POEs of Berkeley's newest library to learn how the space is used and, inspired by new research about the perils of sedentary behavior, we also considered how the library could be used. Through our findings we confirmed the changing role of campus libraries as study spaces, observed social and built environment contexts of sedentary behaviors in library settings, and identified possible interventions to introduce postural variation and physical activity into observed patterns of library use.  相似文献   

3.
In this study, researchers observed student study behaviors in the libraries of four post-secondary institutions. In all, 2,773 observations were made. This research replicates and expands an earlier study and addresses its limitations. The results of a logistic regression test indicate whether students had a mobile device readily available and where students chose to study in the library best predicted whether they demonstrated a study, as opposed to a non-study, behavior. Specifically, if students were found in quiet study or computer areas, they were more likely to be performing study behaviors. This research has implications for library stakeholders making decisions about the use of library space. Most importantly, this research demonstrates that library spaces are widely used for diverse purposes.  相似文献   

4.
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library.  相似文献   

5.
International students enrolled in graduate programs in the United States struggle with conducting academic research and can benefit from specialized library support. This qualitative study uses critical incident technique to explore how these students complete research assignments and use library and other resources in the process. Many participants described similar research processes, beginning with selecting a research topic and ending with cutting and pasting text from sources deemed to be useful. Two-thirds described using specific library resources—usually online resources—for their research. Some described broader research difficulties, such as coming up with a good idea, and others struggled with more specific skills like data analysis. Half of the participants had received some sort of library instruction, but they did not have particularly positive responses to these sessions. The findings of this study may be of use to academic librarians who wish to better understand international students and improve research support for this user population.  相似文献   

6.
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library.  相似文献   

7.
Library use is strongly linked with student persistence in higher education, and Latino students have lower rates of academic library use and proficiency than other racial/ethnic groups of students. This study explores Latino undergraduate students' perceptions of the academic library and library staff and identifies the conditions which impede or facilitate the students' use of the library. Using a multiple case study design, this study describes the experiences and perceptions of undergraduate students who identify as Latino and attend a four-year public research-intensive university in the Midwest. The findings suggest that Latino students use the library through the influence of peers, interpret the library as a space for cultural support based on their experiences with public libraries, and do not fully understand the range of resources and support available.  相似文献   

8.
The authors surveyed 250 students, faculty, alumni, administrators, and staff about how they use mobile devices, if at all, to access a university library. Fifty percent of respondents reported that they used their mobile devices to access the library—primarily the catalog and the research databases; however, usability hindered accessing other desired services. These results have implications for library administrators with respect to making decisions about App choices, the advertisement of services, and the transition to e-collections.  相似文献   

9.
A medium-sized academic library system conducted a multi-year (2012–2016), large-scale ethnographic study using a survey, observations, and in-depth interviews. The goal of the project was to better understand how students conduct research and study in the library. The analysis of the large pool of data resulted in various reports of theoretical and practical nature. This article addresses one aspect of the findings: undergraduate and graduate student use of library resources. The findings offer an array of considerations for designing effective library services and provide a more nuanced understanding of how student use the library website, libguides, and library databases as well as print and electronic collections.  相似文献   

10.
Abstract

This study discusses the library space assessment of the Stark Campus Library of Kent State University. The commuter student experience is underrepresented in the literature, which often focuses on residential campuses. A mixed-method research approach is used to understand commuter students’ experiences and preferences of an academic library. Researchers used photo-elicitation interviews, hourly floor sweeps, and unobtrusive observation to gather data on student use of the library. The study shares its findings on students study habits and how their commute affects time spent on-campus.  相似文献   

11.
Abstract

Reports of college students using the library for spiritual practices, including prayer and meditation, consist mainly of anecdotal observations, news stories, or press releases about the creation of such spaces within academic libraries. Driven by their own experiences with students using library spaces for prayer, the authors examined how prevalent this was across US academic institutions. Using a large-scale national survey, this study found library professionals observe a wide range of student prayer behavior in a variety of library spaces, regardless of institutional or campus demographics. The results provide academic libraries with evidence to support accommodating students’ spiritual needs in library spaces.  相似文献   

12.
Active Allyship     
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13.
The focus of this study was to identify: 1) usage of library e-resources by faculty and staff affiliation and status to identify research and teaching needs; 2) usage of library e-resources by student major, status, gender, registered disability and registered veteran to establish best outreach practices and areas that need service improvement and collection development in support of student learning; and 3) the correlation between use of library e-resources and student attainment as defined by grade point average (GPA). Demographic data was collected for these users based on their university NetID logins. The findings in this study conclusively document that students and faculty use library e-resources to a statistically significant extent and that a statistical relationship exists between student GPA and their use of e-resources. This information confirms the value of library resources to institutional teaching and research needs and can be used to document library value to the institutional mission.  相似文献   

14.
ABSTRACT

In spring 2015, a 45-question survey was e-mailed to 585 medical students at the University at Buffalo (UB) in order to gauge their use of library spaces, resources, equipment, and services at UB’s Health Sciences Library and plan for a library space located within a new medical school building. Students’ self-reported use of the library during the academic year is presented along with the features they would like to see in their ideal library space. The responses generated in the survey are a barometer of current use and will be used in the planning process.  相似文献   

15.
Academic libraries are spending considerable time and study on redesigning spaces. The use of technology is often an important part of these redesigned spaces. The space redesign goals at F.D. Bluford Library focus on creating open, activity-promoting, colorful spaces that are designed to be attractive to students. The goals also focus on implementing hybrid spaces that allow students to work alone or in groups, with support for mobile technologies like laptops or tablets. The space redesign goals focus on upgrading the quality of desktops available but reducing the number of desktops. This study examines the question “Does our library renovation significantly change computer use in the redesigned area?” Key findings include that, in defiance of expectations, there is no significant decrease in desktop usage despite the decreased number of computers. However, findings show there is a significant difference in tablet use, despite tablet-friendly spaces and charging options. Surprisingly, our students use fewer tablets. Laptop usage shows no significant difference. In summary, our research shows desktop computing—especially high-quality desktop computing—appears to still have a role in academic libraries even in the mobile technology age.  相似文献   

16.
University libraries are adapting to the new study, learning, and research needs of the university communities that they serve. In an environment of economic tweaking, a trend toward the performance of investments, the progressive digitization of resources and services, and easy access to information in digital format, universities are compelled to show that they are still cost-efficient for the institutions that they serve; in this case, the University. This paper will use a robust methodology based on multiple indicators and a broad database that takes into consideration other control variables of a socio-demographic, economic, and academic nature to analyze the impact that the library circulation service can have on student academic performance. Our results show that there is a clear positive relationship between the number of library loans that a student takes out and the various academic performance indicators used. Furthermore, the more intense the use that students make of the system, both in terms of time and renewals, the greater the academic success that they attain. Lastly, measures are proposed to exploit this positive synergy and realize university excellence.  相似文献   

17.
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18.
The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of the building and the campus. Many times this need for information drives patrons to the library service desks. Sometimes, especially during the high-demand seasons of new student orientation and beginning of the fall semesters, the desk is so busy that many patrons will leave because they don't have the time to wait. To address this immediate need for information, Texas Tech University Libraries developed an interactive kiosk to provide general information for frequently asked questions in a more efficient, creative, and interactive way. The kiosk provides a fun method of satisfying a patron's information needs without the requirement of a staff member or the need to wait in line for help. The kiosk is available as long as the Library is open and provides a variety of useful answers to general questions, as well as facts about the Library.  相似文献   

19.
Academic libraries serve many student constituents, but one often overlooked group is students who are parenting children. Students who, by necessity or volition, bring their children with them to the library have specific needs. Serving these students, who often have difficulty succeeding and graduating at college, should be a priority for academic libraries. Offering assistance can help this group focus on their studies, achieve their academic goals, and thus decrease universities' attrition rates. This article begins by drawing on anecdotal evidence, then reviews existing literature on parenting students. Next, it examines and analyzes policies on children in academic libraries at large American universities. Half of all academic libraries don't have clearly accessible policies, and some have policies that discourage bringing supervised children to libraries, while a few have welcoming policies and facilities. This research shows that academic libraries can still make progress to serve a key constituency. Finally, it offers solutions for how academic libraries can serve parenting students, given varying spatial and financial constraints, as well as diffusing potential concerns that might hold academic libraries back from serving this part of the academic community. This analysis could be supplemented by further inquiry and interviews with libraries on how their policies were developed and are being implemented or with parenting students on what they desire and need from the academic library.  相似文献   

20.
The objectives of this paper are: (i) to illustrate the use of e-books by health studies students at a college of higher education; (ii) to provide a demonstration of how e-books may be facilitated by library and information services staff working across the health and academic sectors; (iii) to comment upon the experiences of health studies students, in using e-books. A focus group of 10 student midwives was used to gain insight into how e-books may be used in an academic context for health professionals. The findings of the student midwives' focus group are reported and discussed. In this instance, the student midwives were encouraged to use e-books as part of a structured information skills programme. The paper concentrates on how the e-books were used within this context and addresses the potential benefits and disadvantages from a student perspective. The results provide evidence of a largely positive experience of using e-books as an electronic information resource. The focus group reveals many benefits and advantages in the facilitation and use of e-books, as well as addressing areas for development. It is concluded that e-books have a place in health library and information resources, but further development of e-books and e-book collections is required and subsequent investigation into their most effective use.  相似文献   

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