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区块链技术是图书馆在云计算、物联网、大数据、智慧概念后的又一次技术革新。区块链技术在图书馆的应用将改变读者利用图书馆的途径,实现从目前的网络信息服务向价值服务的图书馆智慧服务的变革。图书馆在智慧服务中融合进区块链理念,可以推动优势资源的共建,开拓低成本的资源共享市场。区块链技术去中心化、共识机制、时序稳定、可靠数据关系的4个主要特征,决定了该技术在图书馆智慧服务的可行性。区块链技术在数字货币、金融交易与诚信、人文社科应用领域发展的3个阶段,决定了该技术在图书馆智慧服务的必要性。区块链技术助力图书馆智慧服务在管理体制、机构库建设、知识交易服务模式上的转变,满足读者对馆内设备空间使用与网络学习交流平台的智慧服务需求,是实现图书馆服务以读者阅读需求为中心的捷径。 相似文献
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[目的/意义]适应不断变化的信息技术环境和用户需求,实现服务内容多样化,是高校图书馆开展技术支持服务的必然要求。[方法/过程]运用网络调查的方法,选取2018年THE世界大学排名榜前50所高校图书馆中技术支持服务开展较好的12所进行调研,分析和归纳这些高校图书馆在技术支持服务实践方面的经验和特点,并为国内高校图书馆开展相关服务提供参考建议。[结果/结论]调研结果显示,各图书馆在栏目名称的设置上不尽相同,但又大同小异,其服务项目概括来说主要包括5个方面：计算机硬件与软件服务、打印与复印及扫描服务、其他技术设备借用服务、技术咨询与培训服务、综合型技术创新服务。基于国外良好实践经验,我国高校图书馆在开展技术支持服务的过程中应结合自身实际,从服务理念、资源建设和服务规范等方面着手。 相似文献
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学科馆员制度是图书馆界先进的办馆理念和全新的服务模式,是一种对口服务的新机制。本文综合总结出学科馆员的四大核心职责,并就履行好这些职责,做好学科服务工作,提出了学科馆员服务工作的4C模式。 相似文献
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如何破解服务化战略的悖论，成功实施服务化战略是学者和业界人士所共同关注的。借助于大样本调查以及我们对于中国化工行业的观察，本文从买卖双方的视角重点研究了不同类型的服务化战略与感知价值之间的关系，还探索了客户参与对服务化过程的影响。统计检验的结果表明，两类服务都可以为买方带来感知经济价值和感知技术/核心价值，但感知关系/支持价值只有当客户采购基于信息技术的集成服务且通过经济价值和技术价值的中介作用获得。研究结果还表明，客户参与在基于信息技术的集成服务与客户感知技术/核心价值之间的关系中起调节作用。本文的研究的对于探索服务化战略如何匹配客户感知价值，特别是关系价值的建立以及如何管理客户参与具有重要意义。 相似文献
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[目的/意义]标准信息在服务国家经济技术发展、应对公共应急突发事件等方面起着不可替代的重要作用。探究标准情报服务的发展和演化路径是提升标准情报服务的基础。[方法/过程]运用系统性文献综述的方法对219篇文献从服务机构、服务对象、服务内容、技术手段和服务模式五个方面分析其演化路径。运用VOSviewer以可视化知识图谱的方式呈现了我国标准情报服务研究热点的演化图。[结果/结论]研究发现:我国标准情报服务经历了起步阶段、探索阶段、成长阶段、成熟阶段和变革阶段的发展,服务机构、服务对象、服务内容、技术手段和服务模式都经历了深刻变革,与我国科技情报事业发展规律基本相一致。 相似文献
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网络信息时代高校学科馆员发展方向的新探索 总被引：1，自引：0，他引：1
关于网络信息时代高校学科馆员岗位职责的扩展延伸,该论文从网络信息平台、讲座与培训、定题服务、科技查新服务几方面进行了论述,对高校学科馆员的发展方向进行了新的探索。 相似文献
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云计算环境下面向用户的科技信息资源整合和服务浅析 总被引：1，自引：0，他引：1
云计算为信息技术领域带来了一种新的服务模式。本文分析了云计算的特点,以及云计算对信息资源整合及服务模式产生的影响,通过混合云的方式来整合分散在各个机构中的科技信息资源,实现主要核心资源的分布式存放和集中式管理。在此基础之上,提出了面向用户的资源整合和服务的理念,借助云计算的强大和弹性的计算能力及存储能力,将资源接口化和服务化,最后提出了一个云计算环境下的科技信息公共云服务平台框架及混合云的协作服务模型。本文旨在探讨云计算技术环境下,科技信息资源整合和服务模式会发生哪些变化,并为公共云服务平台的建设提供一种思路。 相似文献
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Ina Drejer 《Research Policy》2004,33(3):551-562
In order to compensate for decades of neglect of services in innovation studies, a strand of literature has emerged, which emphasises alleged distinctive features of service innovation. These studies apply innovation concepts developed especially for services, thereby contributing to the existing divide between manufacturing and services. The present paper demonstrates that Schumpeter’s original innovation concept is indeed broad enough to encompass services and manufacturing, and that a more direct reference to Schumpeter, in particular innovation as a contrast to activities based on routine systems, in service oriented studies would add a needed theoretical and conceptual strengthening to service innovation studies. 相似文献
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以微信小程序为代表的轻量应用一定程度上改变了企业与用户之间的互动方式,如何提高“用户留存”已经成为企业进行社交媒体营销所面临的重要问题。在社交媒体情境下,小程序具有哪些特征、这些特征是否以及如何影响用户的持续使用意愿,并未得到理论界的足够重视。本研究从轻量化视角深入分析,基于信息系统成功模型与情绪理论构建了小程序轻量化特征影响用户持续使用意愿的理论模型。研究表明：信息-任务匹配、系统易用性以及服务响应性正向影响用户持续使用意愿;信息-任务匹配、服务响应性分别对用户积极情绪和流体验有促进作用,系统易用性正向影响用户流体验而对积极情绪的影响不显著;积极情绪分别在信息-任务匹配、服务响应性与用户持续使用意愿之间起到完全中介作用,流体验则完全中介了小程序轻量化特征与持续使用意愿之间的关系。研究构筑了“轻量化特征-情绪反应-行为意愿”完整的传导机制与影响路径,拓展了轻量应用持续使用、社交媒体用户情绪成因相关研究,结论对企业借助轻量应用进行社交媒体营销具有借鉴意义。 相似文献
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Before there was the digital divide there was the analog divide– and universal service was the attempt to close that analogdivide.
Universal service is becoming ever more complex in terms ofregulatory design as it becomes the digital divide. In order to
evaluatethe promise of the next generation Internet with respect to the digitaldivide this work looks backwards as well as
forwards in time. Byevaluating why previous universal service mechanisms failed andsucceeded this work identifies specific
characteristics ofcommunications systems – in particular in billing and managinguncertainty – and argues that these characteristics
underliesuccess or failure in terms of technological ubiquity. Developing a setof characteristics of services rather than
a set of services is afundamental break with the tradition of universal service. In fact, theimplications of our proposal
is that basic characteristics in theoffering of the service rather than the absolute price are critical toclose the digital
divide: certainty of total charge, ability to avoiddeposits or disconnection via best effort service, and payer-basedcontrol
of all charges. While all of these principles sound obvious infact none of these hold in the telephony network. Universal
service hasevolved from common carriage (serve all with no discrimination) to aright to basic services (100% penetration).
Universal service isnow discussed as the digital divide, as the access to information asopposed to services becomes increasingly
critical. However, we arediscussing in this paper access to the bits and the network rather thanaccess to the information
(or intellectual property) once connected. Theprovision of universal service is seen as a technical problem only in thatthe
technology costs money – universal service debates have longbeen the domain of economists. Yet the design of protocols has
been thedomain of engineers, the building of systems the corporate domain, andthe discussion of equity the interest of ethicists.
The design ofprotocols can define the parameters of the corporate decision-makers,the variables of the economist, and the
questions for the ethicist. Thedesign decisions made at the fundamental levels can make communicationsequity more or less
likely. In this work I focus on the design ofprotocols for the next generation Internet, protocols which willfundamentally
change the best-effort nature of Internet services.Building on the economic and ethnographic work of others I argue thatthe
effects of protocols adoption on universal service can be predictedto some degree. By examination of past and current technologies
Iexamine a set of technical mechanisms to determine how such mechanismsmight harm or enhance universal service. I define each
mechanism (e.g.denial of entry) and offer observations about each particularmechanism's implicit pricing assumptions. I close
with a discussion ofinterest to ethicists and regulators on evaluating communicationsprotocols with respect to universal access.
Protocols for developingmultiple qualities of service for packet-switched networks have focusedon economic efficiency (e.g.
Mackie-Mason, 1995; Choi, Stahl &Winston, 1997; Shapiro & Varian, 1998), billing to encouragewidespread adoption of network
innovations (e.g. Xie & Sirbu, 1985)and billing in a manner consistent with the underlying network (e.g.Clark, 1996). Here
we examine a set of protocols which include varyingquality of service mechanisms with respect to the compatibility of theprotocols
with universal access. 相似文献
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本文从3个方面论证面向用户的图书馆信息服务发展方向是泛在多媒体。从信息服务的历史发展说明服务的理念是以人为本,也即人类对随时随地享受阅读的向往;从信息技术在图书馆的应用说明泛在是趋势;从人类的阅读历史看,人的阅读趋势是从单一媒介到多媒体阅读。为了适应人类的需求,泛在多媒体作为面向用户的图书馆信息服务发展前景是可预期的。 相似文献
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网络环境下图书馆实践“以用户为中心”服务理念的思考 总被引：1，自引：0，他引：1
网络环境下,图书馆实践"以用户为中心"的服务理念,必须设身处地为用户着想,创新服务,可以从这几方面去尝试:为用户提供零距离服务,实现"图书馆无处不在";重视用户体验,实现用户有效、高效、满意地使用图书馆;注重个性化服务,实现用户从图书馆各取所需;突出特色服务,实现图书馆与众不同的服务形式、服务内容、服务效果的完美统一。 相似文献
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以数据驱动环境下的科技信息知识服务研究模式变革为出发点，提出融合科技数据资源治理大中台与知识服务小前台的敏捷化大数据建设思路和整体框架，以能源科技知识服务平台建设为示范，初步形成能源科技知识服务态势感知环境，为开展支撑决策的科技信息知识服务提供有效支撑。通过科技信息数据中台建设对能源科技大数据资源体系进行有效治理，结合敏捷化微服务应用技术快速构建丰富化平台服务功能，有效形成各类以用户情景为导向的能源科技知识服务产品体系。敏捷化大数据应用于科技信息知识服务平台建设是数据驱动环境下的一次探索，为科技信息知识服务创新和迭代赋能提供参考。 相似文献
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基于技术创新理论与知识资本理论,首先从理论上深入探讨了制造业服务化对技术创新的直接影响机制,以及基于知识资本的中介作用机制,其中将知识资本界定为研发资本、人力资本和创新设施资本三个维度,之后利用2000—2014年中国制造业行业面板数据进行了实证检验。研究结果表明：从直接影响机制看,制造业服务化对技术创新具有显著的正向影响,但该影响效应存在着行业异质性;从制造业行业异质性视角看,制造业服务化对劳动密集型制造业技术创新的影响并不显著,对资本密集型和技术密集型制造业技术创新的影响却是显著的,但影响效应不存在着差异性;从服务要素投入行业异质性视角看,低端服务要素投入对技术创新的服务化效应具有显著的负向影响,而高端服务要素投入则具有显著的正向影响。从中介作用机制看,研发资本、人力资本和创新设施资本是制造业服务化影响技术创新的中介作用渠道,其中创新设施资本的中介作用效应最大,研发资本的中介作用效应最小。 相似文献
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Before there was the digital divide there was the analog divide– and universal service was the attempt to close that analogdivide. Universal service is becoming ever more complex in terms ofregulatory design as it becomes the digital divide. In order to evaluatethe promise of the next generation Internet with respect to the digitaldivide this work looks backwards as well as forwards in time. Byevaluating why previous universal service mechanisms failed andsucceeded this work identifies specific characteristics ofcommunications systems – in particular in billing and managinguncertainty – and argues that these characteristics underliesuccess or failure in terms of technological ubiquity. Developing a setof characteristics of services rather than a set of services is afundamental break with the tradition of universal service. In fact, theimplications of our proposal is that basic characteristics in theoffering of the service rather than the absolute price are critical toclose the digital divide: certainty of total charge, ability to avoiddeposits or disconnection via best effort service, and payer-basedcontrol of all charges. While all of these principles sound obvious infact none of these hold in the telephony network. Universal service hasevolved from common carriage (serve all with no discrimination) to aright to basic services (100% penetration). Universal service isnow discussed as the digital divide, as the access to information asopposed to services becomes increasingly critical. However, we arediscussing in this paper access to the bits and the network rather thanaccess to the information (or intellectual property) once connected. Theprovision of universal service is seen as a technical problem only in thatthe technology costs money – universal service debates have longbeen the domain of economists. Yet the design of protocols has been thedomain of engineers, the building of systems the corporate domain, andthe discussion of equity the interest of ethicists. The design ofprotocols can define the parameters of the corporate decision-makers,the variables of the economist, and the questions for the ethicist. Thedesign decisions made at the fundamental levels can make communicationsequity more or less likely. In this work I focus on the design ofprotocols for the next generation Internet, protocols which willfundamentally change the best-effort nature of Internet services.Building on the economic and ethnographic work of others I argue thatthe effects of protocols adoption on universal service can be predictedto some degree. By examination of past and current technologies Iexamine a set of technical mechanisms to determine how such mechanismsmight harm or enhance universal service. I define each mechanism (e.g.denial of entry) and offer observations about each particularmechanism's implicit pricing assumptions. I close with a discussion ofinterest to ethicists and regulators on evaluating communicationsprotocols with respect to universal access. Protocols for developingmultiple qualities of service for packet-switched networks have focusedon economic efficiency (e.g. Mackie-Mason, 1995; Choi, Stahl &Winston, 1997; Shapiro & Varian, 1998), billing to encouragewidespread adoption of network innovations (e.g. Xie & Sirbu, 1985)and billing in a manner consistent with the underlying network (e.g.Clark, 1996). Here we examine a set of protocols which include varyingquality of service mechanisms with respect to the compatibility of theprotocols with universal access. 相似文献
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复合图书馆若干问题的研究 总被引：28，自引：0，他引：28
在考察国内外复合图书馆成果的基础上，对复合图书馆的概念，理论模型，工作原理，开发实践，用户服务，发展策略及障碍等方面的研究状况作了简要描述和初步探讨。 相似文献