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1.
《Journalism Practice》2013,7(2):143-158
The mass media are expected to play a key role in providing relevant and accurate information during a crisis. While numerous studies have explored how well the media perform in providing information during crises, less attention has been given to journalism's ritual aspects, such as those related to remembering, celebrating, mourning and sharing among members of a community. In the culturalist tradition, journalism is as much about ritual and meaning-making as it is about providing information. One of the most important ways of performing this ritual function is through live, on-the-spot journalism—a form of journalism that has becoming increasingly commonplace due to technological developments, and at the very least, it is connected with crisis news coverage. Based on interviews with broadcast media journalists about their decision-making strategies and motives during two crises (11 September 2001 and the Anna Lindh murder in 2003), we link crisis communication with journalism's ritual and symbolic functions. We argue that key journalistic strategies such as immediacy and competition are motivated just as much by rituals related to affirming community and journalistic organisational needs as by informational motivations. We conclude by suggesting that in times of crisis, the roles of psychologist, comforter and co-mourner should be considered journalistic role conceptions especially in a live, 24-hour news culture.  相似文献   

2.
This essay examines approximately 1 1/2 years of opinion page content in The Jasper NewsBoy concerning the dragging death of James Byrd Jr. in June of 1998. The manner of Byrd's murder horrified much of the nation and galvanized public discussion about race relations. The NewsBoy's coverage was an important part of the community's response to the crisis, which ranged from prayer vigils to town hall meetings. This paper sketches a brief outline of the crisis as it unfolded to provide a context for the papers role, followed by an analysis of the NewsBoy's opinion section based on Fishman's methodology for examining crisis communication events. By combining elements of civic journalism and crisis communication, the newspaper helped the town stage a successful image restoration campaign.  相似文献   

3.
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4.
本研究采用内容分析法,以《人民日报》与《朝日新闻》20世纪80年代至2018年的转基因议题报道为例,基于议程注意周期,对中日主流媒体的争议性科技议题的报道框架进行深入考察。研究发现,两份报纸的转基因议题报道同步进入下降期,但上升期并不同步,相较于《朝日新闻》,《人民日报》的转基因报道进入议程注意周期的时间略晚。报道框架亦存在显著差异,《朝日新闻》始终将关切包裹置于最重要的位置,而《人民日报》的报道尽管不断减少对进步包裹的使用,但进步包裹却始终是首要的框架类型。在关切包裹的运用上,《朝日新闻》将妥善管理和公众参与或教育置于同等重要的位置,而《人民日报》则始终最为强调妥善管理。两份报纸都倚重政府和专家等权威信源,但倚重的专家类型有所区别。本研究从两国转基因技术发展与应用的现实背景以及两份报纸的办报立场两个层面解释了两份报纸转基因议题报道存在差异的原因。  相似文献   

5.
On November 17, 1998, three individuals were detained by local police in Lubbock, Texas for attempting a pigeon drop scam in a Wal Mart parking lot. The three suspects were the head coach, an assistant coach, and the husband of the head coach from the visiting Hampton University women's basketball team. The three were eventually proven innocent and released, but not before a crisis involving racial overtones had been initiated. The case study explores the crisis management responses of Texas Tech University and Lubbock, Texas and the implications for the study of crises involving race.  相似文献   

6.
This study examined whether news value indicators influenced sports coverage of the 2002 World Cup soccer games by using a newsworthiness model. The model hypothesized that the more significant and the more deviant an event is, the more prominently the event is covered by the media. Significance and deviance of each match in the World Cup games are operationally defined by using world rankings such as FIFA points, William Hill betting points, and CNN power rankings. Prominence of media coverage for each match was measured as the dependent variable in four different contexts: US traditional media, US online media, Korean traditional media, and Korean online media. The results of our study show that the newsworthiness model is partially effective in predicting media coverage of sports events. Traditional media coverage is better explained by the newsworthiness model than online media coverage.  相似文献   

7.
This study evaluates the role of spokespersons and message control in complex organizations facing ambiguous crises. Specifically, the Centers for Disease Control and Prevention's (CDC) response to the anthrax crisis in 2001 is offered as a case study. A textual analysis of CDC telebriefings and corresponding print media coverage of the anthrax crisis reveals the use of multiple spokespersons and poor message control resulted in a seemingly fragmented CDC message and apparent loss of CDC credibility. The study concludes that limiting the number of spokespersons and appropriate use of strategic ambiguity may afford organizations an opportunity to make sense of the situation, avoid confusing and contradictory messages and protect organizational credibility. Recommendations include (1) limiting the number of spokespersons, which allows for greater message control while reducing contradictory and inconsistent messages, (2) maintaining an organizational willingness to revise publicly stated positions as more accurate information becomes available, and (3) actively using strategic ambiguity as a mechanism to protect organizational credibility.  相似文献   

8.
Although immigration always has been an issue of political debate, the 2015 European migrant crisis led to an enormous increase in attention from policymakers and news media. Many studies already focused on the representation of the crisis in the news, but no systematic longitudinal research existed comparing coverage in crisis and non-crisis times. This study analyzes all television news items on immigration in Flanders (Belgium) from the two main broadcasters from the period 2003–2017. By doing so, we are able to study whether there are changes in immigration coverage before and during the crisis years. We focus specifically on the actors that get the opportunity to voice their point of view on immigration and on the issues related to immigration. Our results show that before the crisis, immigration news coverage on the commercial and public service broadcaster was relatively similar. However, during the crisis their approach changes. The commercial broadcaster criminalizes immigration more and focuses on political actors. The public broadcaster opts for a broader issue approach and gives the word more to citizens and immigrants during the crisis. We elaborate in the conclusion on how crises can change the nature of reporting.  相似文献   

9.
THE PERFECT CUT     
《Journalism Practice》2013,7(4):502-516
This study examines how politicians act as sources on Dutch television news. It argues that due to the mediatization of politics and a shift towards more interpretive forms of journalism, journalists use politicians' quotes and sound bites first and foremost to support their interpretation of news events. Previous research has shown that because of the growing importance of media logic, journalists are more autonomous and powerful in their relations with sources. This case study shows, however, how the format of news items, especially the use of interviews and quotes, supports the interpretive nature of television news. While there is less on-screen interaction between journalists and politicians on television news, interviews are cut into short sound bites of politicians without the context of the actual interview. Detached reporting of what politicians say because of its newsworthiness has become less important than fitting suitable quotes into predetermined news frames. The analysis is based on a case study of the 2010 local council election coverage by the two major Dutch television news programs, NOS Eight O'Clock News (NOS Achtuurjournaal) and RTL News (RTL Nieuws).  相似文献   

10.
This study examines the coverage of Africa by the U.S. television networks over a 30-year period, to determine whether the evening news broadcasts pay equal attention to Africa compared to South America and Europe. Also assessed is whether incidents of wars, famine, and public health crises and the increasing importance of Africa's oil, gold, and diamonds on the international market, continue to dominate the U.S. television network evening news coverage of the continent. A content analysis of ABC World News, NBC News, and CBS Evening News shows that coverage of Africa has steadily decreased more than coverage of other regions. The majority of international stories were about Europe while coverage of Africa on all three networks was far less when compared to other regions. Also, conflicts and crises dominated Africa's coverage throughout the 3 decades and stories linked a considerable amount of the news events to a particular U.S. interest. More results and their implications are discussed in detail.  相似文献   

11.
While the use of social media by local governments has gained relevance in recent years, crises are critical situations that reinforce the need to reach citizens to disclose information, demonstrate the government's commitment, and increase the citizens' level of preparedness and awareness of resources. This paper examines the factors that influenced local governments' e-disclosure during the first wave of the COVID-19 pandemic. To accomplish this objective, we systematically tracked every post published by the official Facebook page of 304 Portuguese municipalities between March 2 and July 5, 2020. The findings show that financial autonomy is the main predictor of e-disclosure, factors varied on the different phases of the pandemic's first wave, and sociodemographic factors became more prevalent as explanatory factors when the crisis worsened. Our study may help increase the level of preparedness during possible future crises. In particular, establishing communication strategies for prolonged public health crises, making financial resources available for the accomplishment of such strategies, and reducing the digital divide can contribute to more effective disclosure. Future research should explore the dynamics of disclosure during public health crises. This study also highlights the need to incorporate time in research that focuses on the determinants of e-disclosure that could also be tested in normal times.  相似文献   

12.
This study explores how audiences seek information from social and traditional media, and what factors affect media use during crises. Using the social-mediated crisis communication (SMCC) model, an examination of crisis information and sources reveals that audiences use social media during crises for insider information and checking in with family/friends and use traditional media for educational purposes. Convenience, involvement, and personal recommendations encourage social and traditional media use; information overload discourages use of both. Humor and attitudes about the purpose of social media discourage use of social media, while credibility encourages traditional media use. Practically, findings stressed the importance of third-party influence in crisis communication and the need for using both traditional and social media in crisis response.  相似文献   

13.
随着网络的发展和许多不确定因素增加,图书馆危机事件时有发生。对危机信息进行收集、加工、处理并据此做出危机管理决策,是图书馆化解各种危机的有效方法。在阐述图书馆危机信息内涵的基础上,构建了图书馆危机预警、处理、恢复三个阶段的信息管理模式,分析每个阶段信息管理模式的内容,以实现图书馆危机的科学管理。  相似文献   

14.
School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials.  相似文献   

15.
This study is the first to provide best practices exclusively for communication about crises that involve issues of culture, ethnicity, and/or race from expert crisis managers' perspectives. Using complexity theory as a framework, this study provides an in-depth, theoretically grounded understanding of managing issues and crises involving culture, ethnicity and/or race through the experiences of 34 senior crisis communicators. Complex insider perspectives suggest that responsibility for crisis management must move beyond any managerial bias to become more organic, normative, inclusive, and community spirited. First, issues and crises involving culture, ethnicity, and/or race are defined, laying a foundation for future theory development on ways these issues can become or exacerbate crises. Second, research participants’ stories coalesce to produce best practices and a useful decision-making framework for practical application in organizations.  相似文献   

16.
Social media are increasingly being used as sources in mainstream news coverage. Yet, while the research so far has focused mainly on the use of social media in particular situations, such as breaking news coverage, during crisis news events or in times of elections, little attention is paid to journalists' routine, day-to-day monitoring of social media platforms. The aim of this study is to examine the use and selection of social media as sources in routine newspaper coverage. First, it presents a quantitative overview of all the articles published between January 2006 and December 2013 in the print editions of two Flemish (north Belgian) quality newspapers, De Standaard and De Morgen, that explicitly refer to Facebook, Twitter or YouTube. Next, a content analysis is conducted of a sample of newspaper articles published in 2013 that explicitly mention Facebook, Twitter or YouTube as sources of information. The goal of this content analysis is to examine the different appearances and functions of social media references in the news. The study thus provides a first insight into Belgian newspaper journalists' regular sourcing routines in relation to social media.  相似文献   

17.
ABSTRACT

The relationship management theory and contingency theory of conflict management, as two dominant approaches in the field of public relations, bolstered by a tapestry of literature from cross-disciplinary fields, were brought together to conceptualize the concept of contingent organization–public relationships (COPR). To generate the theoretical robustness of COPR and test its practical applicability, we selected a social-mediated crisis occurring in China and collected data through mixed-methods, including both content analysis and in-depth interviews. Quantitatively, content analysis of 338 Red Cross’s press releases and 4003 media coverage and 136,754 public posts during a 3-year time range provided a natural history of the application of COPR in crises. Qualitative interviews also offered in-depth information on the perceptions of stances and relationships from each party in this incident. Findings concluded that COPR addressed the dynamic and contingent multi-party relationships in contemporary China.  相似文献   

18.
States must increasingly manage cybersecurity threats and disruptions in their digital government infrastructures. However, the digital government literature lacks a systematic, more rigorous understanding of how states respond to such risks and crises and what factors can explain these responses. This article addresses this research gap by identifying explanatory mechanisms of cyber risk and crisis governance in a critical and, to date, unique case: the Estonian government's management of the ‘ROCA’ vulnerability, which rendered two-thirds of its national electronic identity cards vulnerable to a major security risk. The case provides one of few examples in which a digitally highly advanced state publicly dealt with a large-scale cyber risk at the heart of its digital government. Estonia overcame the crisis without constraining the affected infrastructures' functionality, while other countries did not. The article examines a seeming paradox of 'digital government continuity': Crisis managers can not afford to shut down widely adopted, yet vulnerable, digital systems. However, the vulnerable systems' continued operation contributes to their resilience. The article identifies five constructs that help explain digital government resilience: 1) technology management, 2) networked cooperation, 3) collaboration capital, 4) risk management capacity, and 5) legitimacy building.  相似文献   

19.
《Journalism Practice》2013,7(2):177-192
This article examines the mediated construction of citizens during an electoral campaign, a political period in which citizens are normatively expected to play a fundamental role. From a social constructionist, discursive approach, this article qualitatively explores the representation of citizens in the press in the coverage of the main Spanish newspapers (El País, El Mundo, and Abc) during the campaign for the Spanish General Election of 2008. It is understood that the media's portrayal of citizens contributes to spreading and legitimising certain discourses about citizens, about citizens' political behaviour, and also about the reasons behind citizens' political attitudes and motivations. On occasions, these discourses are based on pre-electoral polls or previous research, although many rest only on inferences about the public. The newspapers put forward a reductionistic set of ambivalent discourses naturalising uninformed voting and legitimising the vote for major parties, while sympathising, at the same time, with disenchanted voters, justifying citizens' distrust in politicians.  相似文献   

20.
ABSTRACT

This paper explores how news organizations visualize crises in a digital media ecology shaped by citizen witnessing and widespread image circulation on social media. Empirically, the paper draws on the events of 7 April 2017 in Stockholm when a hijacked truck plowed into crowds, killing five and injuring several others. The study is informed by theoretical perspectives and research on citizen photojournalism and witnessing, and examines the function of visual citizen contributions, degrees of explicitness in visual coverage and the impact of proximity on visualizations of crises. Qualitative analyses of visual content and text in digital and print editions of four Swedish newspapers showed both enhancing and featured positioning of visual eyewitness contributions from the public, few examples of explicit imagery, and journalistic commentary foregrounding ethical dimensions of showing and seeing. Based on the findings, the author considers journalism’s civic response as a strategy for staking a claim to credibility and ethics at a moment when the journalistic gatekeeping position is called into question.  相似文献   

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