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1.
Marketers increasingly use social media platforms as a promotion channel, and doing this, they prefer highly interactive social media because it allows consumers to socialize and network better. However, in this media, attention is often restricted towards primary purpose only as a result of the level of interactivity, thereby affecting consumer response towards the advertisement(ad). In this setting, the study analyzes the role of media interactivity and the effects it has on the reaction of customers towards the social media ad. Further, the study also introduces the conditional role of message relevant aspects, such as message vividness and anthropomorphism, and examines the intervening role of flow experience. Results from a between-subjects study indicate that interactivity hurts the consumer ad reactions. It also suggests that the right use of message relevant aspects can mitigate these adverse effects. Thus, the study makes a significant contribution to the literature and practice regarding the effects of social media interactivity which is relatively recent and has been overlooked by past researchers. 相似文献
2.
Online social media is transforming the way customers communicate and exchange product information with others. Consumers increasingly rely on the opinions and recommendations from social media members when making purchasing decisions. However, information received from social media may have different meanings and social implications for consumers. Based on the theory of informational social influence and heuristic-systematic model (HSM), we develop a model to understand the relative importance of informational social influence, normative social influence, and perceived information quality on the consumer’s social shopping intention under different levels of product involvement. The results of the structural equation modeling (SEM) using a sample of 503 consumers in the Facebook brand fan pages indicate that social influences have a greater impact on the consumer’s social shopping intention than perceived information quality. Three social interactional factors (perceived similarity, familiarity, and expertise) have a positive effect on social shopping intention via the mediation of informational, normative social influence and perceive information quality. The multiple-group analysis suggests that high product-involved consumers are motivated to exert more cognitive effort to evaluate the product information. In contrast, low product-involved consumers are more susceptible to informational social influence. We draw on these findings to offer implications for researchers and practitioners. 相似文献
3.
Companies are increasingly relying on social media brand communities to interact with consumers and achieve business values. Thus, it is essential to understand how companies can extract value from consumers in social media brand communities. We develop a model clarifying the dual concept of consumer value and illustrating how consumer-perceived value can be transformed into consumer-generated value from a trust transfer perspective. Specifically, we identify three types of consumer-perceived value: utilitarian, hedonic, and social. We capture consumer-generated value in terms of purchase intention and social media word of mouth. Using a two-wave survey, our results strongly support the research model. Specifically, the three types of consumer-perceived values positively affect consumer trust in social media brand communities, which in turn leads to trust in brand and in social media and, thereafter, consumers’ subsequent social media word of mouth and purchase intentions. Our study makes several contributions to the strategic information systems literature concerning leveraging social media brand communities into business strategies. Theoretically, our study expands the understanding of the dual concept of consumer value in social media brand communities through the trust transfer theory. Practically, our study delivers insights for companies into how social media brand communities can be used as a strategic tool for achieving business values. 相似文献
4.
【目的/意义】从城市画像视角切入,分析政务社交媒体资源保存路径,以期为建设城市画像档案库和改善
城市面貌提供有力支撑,辅助城市治理和发展。【方法/过程】利用文献综述法和对比分析法,从政务社交媒体资源
保存的项目实践研究和试验研究2个方面分别介绍国内外政务社交媒体资源保存的研究概况,并从理论和实践维
度进行述评,在此基础上探究城市画像视角下的政务社交媒体资源保存。基于城市画像视角,从制度、信息和技术
层面开展政务社交媒体资源保存路径分析,发掘政务社交媒体资源保存问题。【结果/结论】从制度、信息和技术层
面提出保障措施,为城市画像视角下的政务社交媒体资源保存提供支撑。【创新/局限】只分析了城市画像视角下的
政务社交媒体资源保存路径,而未对相关路径进行验证。 相似文献
5.
According to Freud “words were originally magic and to this day words have retained much of their ancient magical power”. By words, behaviors are transformed and problems are solved. The way we use words reveals our intentions, goals and values. Novel tools for text analysis help understand the magical power of words. This power is multiplied, if it is combined with the study of social networks, i.e. with the analysis of relationships among social units. This special issue of the International Journal of Information Management, entitled “Combining Social Network Analysis and Text Mining: from Theory to Practice”, includes heterogeneous and innovative research at the nexus of text mining and social network analysis. It aims to enrich work at the intersection of these fields, which still lags behind in theoretical, empirical, and methodological foundations. The nine articles accepted for inclusion in this special issue all present methods and tools that have business applications. They are summarized in this editorial introduction. 相似文献
6.
The rise of social media has led to changes in how entrepreneurs carry out their day-to-day activities. Studies on social media and entrepreneurship are relatively new and fragmented in their focus, however there is increasing interest from academia and practitioners for further research and investigation within this area. This study systematically reviews research carried out in the domain of social media and entrepreneurship. A total of 160 papers, published between 2002 and 2018 were synthesised to identify critical theories and research methods used in the domain. Based on the extent review, an integrative framework was developed to identify relationships amongst elucidated constructs. While most papers investigated the factors that drive social media adoption and use by entrepreneurs, it was found that the use of social media by entrepreneurs had transcended marketing and it is now used in business networking, information search and crowdfunding for their business. This has led to significant impact with improved firm performance and innovation enhancement being the essential outcomes. The literature review and framework further understanding of social media and entrepreneurship research, providing a useful basis for future studies and informs practice in this area. 相似文献
7.
《Information processing & management》2020,57(6):102279
Evidently, online voice of customers (VoC) expressed in social media has emerged as quality data for researchers who are willing to conduct customer-driven business intelligence (BI) research. Nevertheless, to the best of authors’ knowledge, there is still a dearth of studies that deal with such remarkable research stream and address various open data (e.g., social media, intellectual property) from a BI research perspective. Therefore, this study has attempted to evaluate the applicability of social media data in BI research and provide a systematic review on the primary research articles in the domain. This study compared social media data with the other open data (e.g., gray literature, public government data) in terms of data content, collection, updatability and structure, which are determined through a thorough discussion with experts. Next, this study selected 57 social media-based BI research articles from the Web of Science (WoS) database and analyzed them with three research questions about the data, methodologies, and results to understand this research domain. Our findings are expected to inform the existing researchers in the research domain about the future research directions, enable newcomers to understand the overall process of analyzing social media data, and provide the practitioners with social media analysis approaches suitable for their environment. 相似文献
8.
Social media have been adopted by many businesses. More and more companies are using social media tools such as Facebook and Twitter to provide various services and interact with customers. As a result, a large amount of user-generated content is freely available on social media sites. To increase competitive advantage and effectively assess the competitive environment of businesses, companies need to monitor and analyze not only the customer-generated content on their own social media sites, but also the textual information on their competitors’ social media sites. In an effort to help companies understand how to perform a social media competitive analysis and transform social media data into knowledge for decision makers and e-marketers, this paper describes an in-depth case study which applies text mining to analyze unstructured text content on Facebook and Twitter sites of the three largest pizza chains: Pizza Hut, Domino's Pizza and Papa John's Pizza. The results reveal the value of social media competitive analysis and the power of text mining as an effective technique to extract business value from the vast amount of available social media data. Recommendations are also provided to help companies develop their social media competitive analysis strategy. 相似文献
9.
Consumers increasingly rely on social media to obtain product information. The vlog, a new kind of social medium, has been adopted by sellers to connect with consumers. Through this platform, sellers can cooperate with vloggers to recommend products or services to consumers. Extending beyond the previous perspective that consumers’ perceptions and behaviors are influenced by vloggers’ attributes, we herein investigate the influence of recommendation content. Drawing on the means-end chain framework, this paper investigates how the attributes of recommendation content affect consumers’ intention to adopt (i.e., follow) the recommendation. Data collected from 513 respondents provides support for the proposed influences. The results indicate that source credibility, content diagnosticity, and content serendipity drive consumers’ recommendation adoption intention. This research contributes to the literature on rec-vlog marketing by clarifying the significant role of recommendation content. Implications are discussed regarding these findings. 相似文献
10.
Kem Z.K. Zhang Christy M.K. Cheung Matthew K.O. Lee 《International Journal of Information Management》2014
The prevalence of social media has provided consumers with many opportunities to post online reviews on a wide range of products on the Internet. In this study, we attempt to investigate the moderating effect of inconsistent reviews (i.e., a mix of positive and negative reviews) on consumers’ purchase decision. We further examine whether the effect will differ from female to male consumers. 相似文献
11.
The rise of social media has created a new e-commerce platform called social commerce. In social commerce, e-vendors such as Amazon may integrate social media with their traditional e-commerce sites. Based on self-determination theory and social commerce literature, we develop a model illustrating how social commerce features may impact consumer behaviors and facilitate social commerce benefits from the extrinsic motivation perspective. We identify four types of extrinsic motivation including external motivation, introjected motivation, identified motivation, and integrated motivation; and we examine their influences on consumers’ intention to contribute social commerce information, which in turn leads to their subsequent behaviors and increases the perceived benefit of social commerce. We also consider the moderating effect of gender in the formulation of social commerce benefits. Based on longitudinal survey data from Amazon consumers, we find that 1) consumers’ external and identified motivation has a positive impact on intention to contribute social commerce information; 2) consumers’ intention is positively associated with their future behaviors, which in turn facilitate their perceptions of social commerce benefits; and 3) gender moderates the impact of behavior on social commerce benefits. 相似文献
12.
《International Journal of Information Management》2017,37(5):390-399
Over one billion people are currently using social media such as social websites (Facebook Newsroom, 2015); consequently, numerous academic scholars have developed interest in studying the use of social media and social networks. However, few studies have focused on examining the core factors of social networks. In this study, we collected studies on social-network-related topics that were published between January 1996 and December 2014, assembling a total of 2565 articles and 81,316 citations. Co-citation analysis and cluster analysis were applied to verify seven main factors regarding social networks: (a) the measure of complex social networks; (b) community structure; (c) strong and weak ties; (d) the evolution of social networks; (e) network structure and relationship; (f) value concept and measurement strategies; and (g) social capital. Finally, the results of this study were further discussed to elucidate the core topics relevant to social networks. 相似文献
13.
Social media influencers (SMIs) as significant stakeholders are increasingly collaborating with brands to cultivate marketing campaigns. However, literature concerning the narrative strategies used by SMIs to create electronic word-of-mouth (eWOM) to introduce brands and products remains under-theorised. This research takes a theoretical perspective of marketing communication, advances the eWOM theory to develop SMIs’ eWOM model as the theoretical lens, and adopts semiotic and rhetorical approaches to identify SMIs’ narrative strategies to create eWOM to promote brands and products to consumers. By conducting a netnographic study to observe fashion bloggers’ messages concerning Western luxury brands on Chinese social media, this research identified six distinct narrative strategies that are different in linking the purpose of eWOM, assigning brands with roles in eWOM, representing the meanings associated with brands, and using modes of persuasion to convince consumers to accept these meanings. This research also proposes a model to illustrate the structure of SMIs’ narrative strategies. The results of this research have implications for the advancement of social media marketing theories and provide a foundation for future development of knowledge regarding SMIs’ narrative strategies. 相似文献
14.
近年来,社会创业因其兼具社会性和创业性成为学术研究的热点,新兴社会企业在解决社会问题方面日益发挥着重要作用。本文通过分析社会创业的基本内涵,深入探讨了社会创业全过程的内在机理,并在典型社会企业——壹基金的案例研究基础上,进一步揭示了社会创业过程的三个基本环节：创业机会识别、机会开发与资源获取和整合,以期为创建符合中国国情的社会企业提供理论支撑和实践参考。 相似文献
15.
越来越多的消费者认可并接受网上支付,影响消费者网上支付的因素也非常多。本文在对相关文献进行回顾的基础上,结合中国电子商务市场的实际情况,提出了确定影响消费者网上支付采用的7个因素,并基于信度分析、效度分析及回归分析和对消费者使用网上支付平台的影响因素进行了实证研究。 相似文献
16.
Social media data have recently attracted considerable attention as an emerging voice of the customer as it has rapidly become a channel for exchanging and storing customer-generated, large-scale, and unregulated voices about products. Although product planning studies using social media data have used systematic methods for product planning, their methods have limitations, such as the difficulty of identifying latent product features due to the use of only term-level analysis and insufficient consideration of opportunity potential analysis of the identified features. Therefore, an opportunity mining approach is proposed in this study to identify product opportunities based on topic modeling and sentiment analysis of social media data. For a multifunctional product, this approach can identify latent product topics discussed by product customers in social media using topic modeling, thereby quantifying the importance of each product topic. Next, the satisfaction level of each product topic is evaluated using sentiment analysis. Finally, the opportunity value and improvement direction of each product topic from a customer-centered view are identified by an opportunity algorithm based on product topics’ importance and satisfaction. We expect that our approach for product planning will contribute to the systematic identification of product opportunities from large-scale customer-generated social media data and will be used as a real-time monitoring tool for changing customer needs analysis in rapidly evolving product environments. 相似文献
17.
Organic products may have several health benefits for consumers. Nevertheless, even in the age of social commerce, and the communication affordances of social networking sites, consumers are not always informed regarding such benefits. As such, we examine how the characteristics of social commerce and organic foods can work in tandem to influence organic products purchase intentions. We develop a model based on the theory of consumption values and test it empirically. The results show that interactivity, recommendations, and feedback are important social commerce characteristics (affordances), while food safety and eco-friendliness are key organic food characteristics. Such social commerce and organic food characteristics interact and serve as inputs for functional value and emotional value assessments, which in turn, drive purchase intentions of organic foods via social commerce. The findings also show that functional value is more instrumental in this process; and that there is also a significant difference between males and females in the formation of purchase intention. Implications for theory and practice are discussed. 相似文献
18.
在生态位理论框架下,以我国30个省市2002年-2018年面板数据作为实证分析对象,研究各省市生态位发展进程,并构建STIRPAT模型测算双向FDI对工业用水量的具体影响.研究发现,样本期内各省市生态位程度并不相同,北京等6省市为高生态位地区,河南等11省市为低生态位地区.双向FDI在不同生态位地区中表现出明显的区域差异:IFDI促进了低生态位地区工业用水量的增加,而对中、高生态位地区的工业用水量表现为抑制作用;OFDI促进了中、低生态位地区工业用水量的增加,但在高生态位地区中表现为抑制作用.各地要因地制宜,合理规划双向FDI结构布局,提高工业用水效率. 相似文献
19.
Social media live streams (SMLSs) are becoming mainstream e-commerce platforms, especially for direct selling, offering online retailers (e-tailers) immense consumer interaction and engagement levels. Despite their growing prevalence, e-tailers face difficulties capitalising on this platform to enhance retail operations. This paper explores how SMLSs affect consumers' purchase intentions by exploring their motivations for participating in e-commerce SMLSs. To this end, we used the uses and gratifications (U&G) theory to explain how using SMLSs to satisfy consumers' needs could lead to high or low purchase intentions. It was done by collecting cross-sectional data from 795 consumers who have participated in e-commerce SMLSs. The data were analysed using partial least squares-structural equation modelling (PLS-SEM) and fuzzy set qualitative comparative analysis (fsQCA). Our findings revealed that people use SMLSs to satisfy their need for value, social identification, and the medium's attributes. Based on these findings, we show six configurations that lead to high or low purchase intentions and make corresponding theoretical propositions. Thus, our study contributes to the research and practice of using SMLSs for online shopping. 相似文献
20.
Achieving the anticipated business benefits of a social medium is important as organizations diligently invest in different social media platforms. While much previous research assumes that social media helps organizations to communicate with customers, less is known about whether customers embrace using social media to interact with organizations. It is important to understand the role of social media for business communication from the customers’ perspective, as this may significantly deviate from the organizations’ own communicative intentions. In this exploratory case study of the Moon Struck hotel in China, we investigate both how customers interpret the hotel’s use of WeChat official account for business communication and how customers respond to messages received from Moon Struck’s WeChat account. Adopting a symbolic interactionism perspective, we surprisingly find that WeChat personal accounts and Moon Struck’s official account offer radically different meanings to followers. Specifically, WeChat personal account symbolizes a sociality-oriented meaning (e.g., relationship and image building), while Moon Struck’s WeChat official account symbolizes information broadcasting-related meaning (e.g., selling, advertising, and branding). Both technological features and the distance of relationships among users contribute to the constructed symbolic meaning of technology, subsequently affecting users’ WeChat use patterns. The theoretical implications of this study are discussed and recommendations are made for future research and practice. 相似文献