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1.
The term community is widely and often uncritically used to characterize groupings of people who meet in electronic forums (e-forums). The research reported here shows how the casual use of the term community to characterize these groups can actually undermine their transformation into forms of social organization that are justifiably characterized as communities. This article examines how transforming a group into a community is a major accomplishment that requires special processes and practices. Primary data come from a particular project, the Inquiry Learning Forum (ILF), that aimed to develop "communities of practice" (CoPs) among high school science and mathematics teachers through an elaborate dedicated web site. We examine participants' behaviors in some of the differently structured forums within the ILF web site. While the project's developers expected CoPs to develop autonomously, there was no evidence of CoP formation in open public online forums. The article contrasts two approaches to building online communities that differ sharply: "IT-led community development" and "IT-supported community development." The experience of the ILF project shows that IT-led strategies community development strategies are much more difficult to make workable than are the "IT-supported" strategies. 相似文献
2.
In this article we focus on the challenges we have encountered in attempting to support the development of an online community of practice for grade 5-12 mathematics and science teachers. Specifically, this project involves the design and evaluation of an electronic knowledge network, the Inquiry Learning Forum (ILF), a web-based professional development system designed to support a community of practice (CoP) of in-service and preservice mathematics and science teachers who are creating, reflecting upon, sharing, and improving inquiry-based pedagogical practices. This research examines the interplay among a variety of variables that characterize the dynamics of building a social network through which participating teachers will seek to share and improve their pedagogical practices. Our research suggests that designing for virtual communities involves balancing and leveraging complex dualities from the "inside" rather than applying some set of design principles from the "outside." This research provides an illuminative case study from which others can more readily identify patterns occurring in their own interventions and navigate the challenges they face more intelligently. 相似文献
3.
Designing System Dualities: Characterizing a Web-Supported Professional Development Community 总被引：2，自引：0，他引：2
In this article we focus on the challenges we have encountered in attempting to support the development of an online community of practice for grade 5-12 mathematics and science teachers. Specifically, this project involves the design and evaluation of an electronic knowledge network, the Inquiry Learning Forum (ILF), a web-based professional development system designed to support a community of practice (CoP) of in-service and preservice mathematics and science teachers who are creating, reflecting upon, sharing, and improving inquiry-based pedagogical practices. This research examines the interplay among a variety of variables that characterize the dynamics of building a social network through which participating teachers will seek to share and improve their pedagogical practices. Our research suggests that designing for virtual communities involves balancing and leveraging complex dualities from the "inside" rather than applying some set of design principles from the "outside." This research provides an illuminative case study from which others can more readily identify patterns occurring in their own interventions and navigate the challenges they face more intelligently. 相似文献
4.
Although Communities of Practice have become a core concept in understanding how knowledge is managed within organizations, there have been few studies of the praxis of formation of Communities of Practice. In this article, we report on a Grounded Theory study of the members of a previously identified Community of Practice within the UK Higher Education Academy Psychology Network. In addition to providing data on the functioning of the community, the study also revealed a hitherto unrecognized form of community that exhibits all of the characteristics of CoPs yet has only a transient existence that seems to nucleate around an existing core community. Drawing on the metaphor of quantum behaviour, we termed these communities Quantum Communities of Practice. We describe a theory to explain this phenomenon that is grounded in the data from the study. We conclude by discussing the value and validity of our findings and methodology and indicating the next steps we will take in our research. 相似文献
5.
How communities support innovative activities: an exploration of assistance and sharing among end-users 总被引：3，自引：0，他引：3
This study contributes to our understanding of the innovation process by bringing attention to and investigating the process by which innovators outside of firms obtain innovation-related resources and assistance. This study is the first to explicitly examine how user-innovators gather the information and assistance they need to develop their ideas and how they share and diffuse the resulting innovations. Specifically, this exploratory study analyzes the context within which individuals who belong to voluntary special-interest communities develop sports-related consumer product innovations. We find that these individuals often prototype novel sports-related products and that they receive assistance in developing their innovations from fellow community members. We find that innovation-related information and assistance, as well as the innovations themselves, are freely shared within these communities. The nature of these voluntary communities, and the “institutional” structure supporting innovation and free sharing of innovations is likely to be of interest to innovation researchers and managers both within and beyond this product arena. 相似文献
6.
The social question and answer (Q&A) community provides people with an effective tool to obtain high-quality information. From the perspective of reciprocal determinism and value co-creation, this study aims to investigate the formation mechanism of high-quality knowledge in the community. We develop a model to investigate how cognitive factors and community technological factors influence users’ knowledge co-creation behavior, thereby influencing knowledge quality in the community. A survey of 382 knowledge contributors in a social Q&A community shows that knowledge self-efficacy, topic richness, personalized recommendation, and social interactivity have a positive impact on users' knowledge sharing and integration behavior, which subsequently affect the community’s knowledge quality. Moreover, users' ratings moderate the influence of knowledge sharing on knowledge quality. This research demonstrates the synergistic effect of people and technology in knowledge co-creation, thus advances literature about value co-creation and content quality in online communities. 相似文献
7.
《Information processing & management》2016,52(5):721-732
Electronic word-of-mouth communication (eWOM) is an important force in building a digital marketplace. The study of eWOM has implications for how to build an online community through social media design, web communication and knowledge exchange. Innovative use of eWOM has significant benefits, especially for start-up firms. We focus on how users on the web communicate value related to online products. It is the premise of this paper that generating emotional value (E-value) in social media and networking sites (SMNS) is critical for the survival of new e-service ventures. Hence, by introducing a formal value theory as a coding scheme, we report a study on E-value in SMNS by analyzing how a Swedish start-up industrial design company attempted to build a global presence by creating followers on the web. The aim of the study was to investigate how the company's website design and communication can affect eWOM over time. This was done by capturing a series of “emoticon and value expressions” generated by community members from three different e-communication campaigns (2011–2012) with changing website content, hence giving different stimuli to viewers. Those members who expressed emotional value, often incorporating emoticons, displayed both shorter verbal expressions and reaction time. These value expressions, we suggest, are important aspects of eWOM and need to be actively taken into account. The study has implications for information management strategies through using eWOM. 相似文献
8.
Ramesh Srinivasan 《The Information Society》2013,29(5):355-365
Information and communication technology (ICT) development initiatives have begun to acknowledge the power and importance of cultural and community-focused belief systems. Yet the vast majority of such initiatives tend to preidentify developmental goals that communities hold. Paulo Freire's writings have influenced development initiatives by introducing the possibility of working with communities to orient projects. While these “participatory” initiatives have involved soliciting community feedback relative to a research project whose goals were formulated in the university or development institution, they do not go far enough to harness actual visions held by communities. It is important to conceptualize a model and methodology of engaging communities to develop and articulate their own goals of information access and ultimately, an indigenous approach toward cultural, political, and economic aspects of development. This approach holds promise to sustain communities within a return on the investment and efforts of the researcher or institution. This article closes by describing a current initiative in Southern India that reflects the described methodology. 相似文献
9.
Evidence demonstrates that the digital divide is deepening despite strategies mobilized worldwide to reduce it. In disadvantaged communities, beyond training and infrastructural issues, there often lies a range of cultural and historically formed relationships that affect people's adoption of ICTs. This article presents an analysis of local resident's engagement with their council's pilot project to develop a computer facility in their community center. We ask, to what extent can people in poor urban communities, once trained, be expected to volunteer to work on furthering community education and development in ICTs in their local area? Findings indicate four patterns of individual engagement with the computer project: reflexive, utilitarian, distributive, and nonparticipatory. It is argued that local people engaged with the intervention in historically patterned and locally distinctive ways that served immediate personal and pragmatic ends. They did not adopt the long-term strategic goals of the council or university. 相似文献
10.
To stand up for the brands they support, members of brand communities develop “oppositional brand loyalty” towards other rival brands. This study identifies how the interaction characteristics of brand community affect the perceived benefits of community members, and whether the perceived benefits cause members to develop community commitment, as well as the relationship between community commitment and oppositional brand loyalty. This study examined members of online automobile communities in Taiwan, and obtained a total of 283 valid samples. The analytical results reveal that interaction characteristics of brand community make members perceive many benefits, with “brand community engagement” being the most noticeable. Furthermore, hedonic, social, and learning benefits are the main factors to form community commitments. When members have community commitments, they will form oppositional brand loyalty to other rival brands. Based on the analytical results, this study provides suggestions to enterprises regarding online brand community operations. 相似文献
11.
Innovation researchers have begun to look beyond how users develop tangible objects or product innovations and moved to investigate the existence and impact of intangible user-developed innovations in techniques and services in the household sector . In this paper, to incorporate technique and service innovations and other varieties of intangible innovations not yet described in the literature into an efficient and encompassing typology, we propose the new concept of intangible Behavioral Innovation as an overarching category that stands in contrast to tangible product innovation. Behavioral innovation is defined as consisting of one or a connected sequence of intangible problem-solving activities that provide a functionally novel benefit to its user developer relative to previous practice. We demonstrate in a pilot study using a relatively novel big data-gathering and semantic analysis approach that behavioral innovation exists and can be identified in user-generated content posted openly online in peer-to-peer discussion forums relating to household sector activities such as parenting. The preponderance (N = 138) of the 168 user innovations captured in our samples of discussion comments were intangible behavioral innovations, most of which were developed by women. The majority of behavioral innovations identified were diffused by their user developers in response to specific requests for help or advice from peers in their online community. Thus, incorporating the new concept of intangible behavioral innovation into studies of user innovation's scope and significance in the household sector can serve to clarify which users innovate in our communities of interest, what and how they innovate, why they are triggered to diffuse their innovations peer-to-peer, and how their innovative activities might impact social welfare. 相似文献
12.
Susan Herring Kirk Job-Sluder Rebecca Scheckler Sasha Barab 《The Information Society》2002,18(5):371-384
A common phenomenon in online discussion groups is the individual who baits and provokes other group members, often with the result of drawing them into fruitless argument and diverting attention from the stated purposes of the group. This study documents a case in which the members of an online community--a feminist web-based discussion forum--are targeted by a "troll" attempting to disrupt their discussion space. We analyze the strategies that make the troller successful and the targeted group largely ineffectual in responding to his attack, as a means to understand how such behavior might be minimized and managed in general. The analysis further suggests that feminist and other nonmainstream online forums are especially vulnerable, in that they must balance inclusive ideals against the need for protection and safety, a tension that can be exploited by disruptive elements to generate intragroup conflict. 相似文献
13.
Michele White 《Ethics and Information Technology》2002,4(1):55-70
This article considers ongoing attempts to regulate or even ban researchon LambdaMOO. Industry, private individuals, and research institutionshave supported MOOs, or multi-user object-oriented worlds. The earlyresearch on MOOs by Pavel Curtis, who was one of the key designers,suggests that these systems are part of a research project and have beenresearched since they were originally designed. However, a group ofMOOers have grown increasingly uncomfortable about the quotation ofcertain texts on web sites and academic journals and the potentiallypanoptic effect of research. Some of these practices have breachedcommunity conventions. Yet, such things as testing, invisibly watching,freely quoting characters, and ignoring certain rules have always beenaspects of the system. The dispute over research ethics and theparticipation of varied researchers within this setting indicate thatdiverse values are represented among MOOers and different expectationsexist about how the MOO might be a community. The term ``community' andthe presumption that online characters are people may have alsoincorrectly informed the research debate by making it seem that onlinesettings provide immediate access onto spaces, bodies, and individuals.Many MOOers may believe that research threatens individuals andcommunity. However, critical histories and analysis are needed in orderto explain the system to new users and encourage alternative forms ofdevelopment. Such work can only be produced if online systems are opento research and critique. 相似文献
14.
Sibylle Gruber 《The Information Society》1999,15(3):199-208
This article complicates concepts of gender and race in virtual environments by presenting a case study of an African American woman's (Celie's) on-line personalities. It discusses how one woman's presence in a college class and her on-line contributions to a (cyber)community of peers influenced her and the group's perspectives on violence and gender issues. The article shows that Celie's interactions on a virtual forum are related to and an extension of a multitude of factors such as her upbringing, her schooling, her wish to succeed in an environment often inhospitable and hostile to her needs, and her gendered identity. A close analysis of her online voice provides a starting point for cyberfeminists to look more closely at virtual forums and their potential for enhancing student learning, diversity, and multiple perspectives in classroom environments. This article also encourages feminist scholars to continue explorations centered around the multiple discourse strategies employed by participants in any given conversation. 相似文献
15.
《Information processing & management》2022,59(3):102932
Pregnant women are experiencing enormous physical changes and suffering pregnancy-related losses, which may lead to depression symptoms during pregnancy. Given that the onslaught of COVID-19 had exacerbated pregnant women's anxiety because of disruptions in antenatal care and concerns regarding safe delivery, it is worth exploring how they obtain social support to cope with stress during COVID-19. Although many works have explored the impact of coping resources that people have on coping strategies, few studies have been done on the relationship between people's coping strategies and their acquisition of coping resources such as social support. To fill this gap, based on the stress and coping theory (SCT) and social penetration theory (SPT), this study investigates the impacts of pregnant women's different coping strategies on the acquisition of social support and the moderating role of the adverse impacts of COVID-19 and their online participation roles (support providers vs. support seekers) using the data of 814 pregnant women's online behavior from a parenting community in China1. Our study indicates that both women's superficial level disclosure and personal level disclosure positively affect online social support received. Moreover, self-disclosure about the adverse impacts of COVID-19 negatively moderates the relationship between personal level disclosure and social support received. Participation role positively moderates the relationship between personal level disclosure and social support received, but negatively moderates the relationship between superficial level disclosure and social support received. This paper makes theoretical contributions to the literature of SCT, SPT and the literature about social support in online communities. 相似文献
16.
Ramesh Srinivasan 《The Information Society》2006,22(5):355-365
Information and communication technology (ICT) development initiatives have begun to acknowledge the power and importance of cultural and community-focused belief systems. Yet the vast majority of such initiatives tend to preidentify developmental goals that communities hold. Paulo Freire's writings have influenced development initiatives by introducing the possibility of working with communities to orient projects. While these “participatory” initiatives have involved soliciting community feedback relative to a research project whose goals were formulated in the university or development institution, they do not go far enough to harness actual visions held by communities. It is important to conceptualize a model and methodology of engaging communities to develop and articulate their own goals of information access and ultimately, an indigenous approach toward cultural, political, and economic aspects of development. This approach holds promise to sustain communities within a return on the investment and efforts of the researcher or institution. This article closes by describing a current initiative in Southern India that reflects the described methodology. 相似文献
17.
借鉴"认知—情感—意动"理论框架,从社区信息与网站特性、个体和群体3个方面探索在线用户社区成员认知因素对其社区持续参与意愿的影响。通过国内智能手机产品在线用户社区的问卷调查收集329份有效问卷,应用PLS结构方程模型进行模型验证。结果发现,社区信息与网站特性方面的感知信息质量、感知网站互动性以及个体层面的感知自我效能、感知社会提升对社区成员的社会存在感有显著促进作用;群体层面的感知相似性和感知信任对社会存在感和社区认同感都有促进作用。上述三方面因素又以社会存在感和社区认同感这两种情感因素为中介对社区成员的持续参与意愿产生积极影响。 相似文献
18.
Thomas N. Gardner 《The Information Society》2013,29(2):129-130
While there is no question that the commercial development of the World Wide Web is still in its infancy and growing rapidly, this development faces a serious barrier to ultimate commercialization. In this article we develop the argument that the primary barrier to the successful commercial development of the Web is the current lack of consumer trust in this new commercial medium. This lack of trust is engendered primarily by the industry's documented failure to respond satisfactorily to mounting consumer concerns over information privacy in electronic, networked environments. We examine how such concerns are affecting the growth and development of consumer-oriented commercial activity on the World Wide Web and investigate the implications of these concerns for potential industry response. In the short run, the commercial development of the Web depends on giving consumers the opportunity to be anonymous when engaging in information exchanges and online transactions. Ultimately, however, commercial Web providers must come to realize that the Internet dramatically shifts the balance of power between a business and its customers, and therefore, radical new business strategies will be required for long-term success. Because the Web offers unprecedented opportunities for interacting with customers, strategies that take advantage of the medium's unique features are likely to reap important rewards in customer satisfaction, loyalty, and retention. Therefore, in the long run, the most effective way for commercial Web providers to develop profitable exchange relationships with online customers is to gain consumer trust by allowing the balance of power to shift toward more cooperative interactions between firms and their customers. 相似文献
19.
Ramesh Srinivasan 《The Information Society》2013,29(1):24-36
Research exploring the means by which new media technologies can shape development within marginalized communities worldwide has began to move away from discussion limited to technical and infrastructural, to consider the interactions, beliefs, and values of local communities. Yet most projects continue to focus on enabling communities to access external information, rather than on the possibility of using media to catalyze community reflection and thereby developmental activity from within. This article shows how this promise can be actualized by providing an overview of an experimental project that made available a set of video cameras to a carefully selected group of community members in a ritualized, largely nonliterate village in Andhra Pradesh, India. It concludes that policymakers, researchers, and practitioners would benefit from considering the possibilities that reflective media hold to generate collective action and consensus building, and that these possibilities can synergize with the need to develop scalable projects. 相似文献
20.
[目的/意义]探究影响在线健康社区用户诊疗信息求助行为的外部因素、个体动机与形成路径,为在线健康社区生态圈的平衡和可持续发展提供参考建议。[方法/过程]以信息生态理论为分析视角,从信息、信息人、信息技术和信息环境4个维度提炼出影响因素和个体动机,并选择技术接受模型为研究框架提出研究假设,进而构建形成路径的理论模型。选取"好大夫在线"、"寻医问药网"、"39健康网"等在线健康社区为实证研究数据来源,采用"情境实验+调查问卷"的研究方法获取437份有效样本数据,利用SmartPLS2.0检验理论模型。[结果/结论]求助自我效能负向影响感知有用性,健康信息素养、求助经验、感知易用性、信息准确性、相关性、及时性正向影响感知有用性,求助自我效能和健康信息素养正向影响感知易用性。按照显著程度,直接影响求助意愿因素依次为求助经验、社会容认度、感知隐私风险、感知易用性、感知有用性、平台信任。 相似文献