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1.
Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research 总被引：1，自引：0，他引：1
Damion Waymer - Damion Waymer is Assistant Professor of Communication at the University of Houston Robert L. Heath - Robert L. Heath is Professor of Communication at the University of Houston 《Journal of Applied Communication Research》2007,35(1):88-108
Crisis communication research rarely highlights the voices of marginalized publics or their advocates whose interests are affected by crisis situations. We take a different approach by using a response to a natural disaster to expand our theorizing about crisis situations beyond those that hurt the bottom line. Using official statements from Senators Landrieu and Obama about events surrounding Hurricane Katrina as texts for analysis, we demonstrate how they used transcendence, rhetorically, and appropriated the Bush administration's key term—security—to garner more support for their positions, Katrina sufferers, and relief efforts. Implications of this strategy serve to broaden crisis communication theorizing, and to provide insights into ways to strengthen the quality of crisis emergency response planning and response protocols. 相似文献
2.
《Communication monographs》2012,79(3):376-392
This analysis of the rhetorical styles of New Orleans Mayor Ray Nagin—in the aftermath of Hurricane Katrina—and the former New York City Mayor Rudolph Giuliani—following the destruction of the World Trade Center on September 11—outlines the characteristics of what we term “restorative rhetoric.” We demonstrate how restorative rhetoric functions in situations of natural disasters and acts of terrorism, and we distinguish it from other crisis response frameworks. Through this examination, we establish the features of restorative rhetoric that reflect a clear process for managing these unique crisis situations—whereby image restoration is not the primary goal. Further, we argue that these unique types of crises prompt a unique type of rhetorical response; one that combines strategic communication—to alleviate risk and restore public safety—with a deeper, more humanistic communication—to focus on more substantive issues of crisis leadership. It is this unique response that exemplifies restorative rhetoric. Features of this form of rhetoric include: (1) initial reaction; (2) assessment of the crisis; (3) issues of blame; (4) healing and forgiveness; and (5) corrective action and rebuilding through a rhetorical vision. Finally, we conclude that both Giuliani and Nagin employ restorative rhetoric in an attempt to restore hope after tragedy. 相似文献
3.
Do You Know What It Means to Miss New Orleans? Internet Communication, Geographic Community, and Social Capital in Crisis 总被引：1，自引：0，他引：1
Claire H. Procopio - Claire H. Procopio is an Assistant Professor at Southeastern Louisiana University in the 《Journal of Applied Communication Research》2007,35(1):67-87
This study investigated Internet communication and use in a crisis situation, Hurricane Katrina, to explore the role of the Internet in supporting or diminishing geographically-based community during a crisis. The researchers conducted an online survey of Internet users (n=1192) from the dispersed metropolitan New Orleans area. The survey focused on amount, type, function, and importance of Internet use to creating and maintaining social capital, supporting geographically-based communities, activating social networks, reducing uncertainty, and achieving both expressive and instrumental communication goals. The results indicated that Internet users in a crisis situation went online to seek interactive fora specific to their neighborhoods and to activate weak ties in their social networks. They engaged in more uncertainty reduction behavior when experiencing higher degrees of damage. They turned to the Internet in place of other media as a result of disruptions caused by the crisis. Women valued online expressive communication more than men did. The findings suggest that social capital theorists would benefit from a communication perspective on the Internet. The study also led to the formation of suggestions for emergency preparedness agencies, shelter providers, crisis victims, and online news providers that can improve emergency response. 相似文献
4.
Haley Kranstuber Horstman Ryan Maliski Alexie Hays Joy Cox Amy Enderle Leslie R. Nelson 《Communication monographs》2016,83(3):326-348
Recent narrative theorizing suggests that humans process their difficult experiences by not only creating stories—called individual narrative sense-making (NSM)—but also by telling those stories with others—called communicated narrative sense-making (CNSM). The present study investigated the relationship between individual and communicated NSM to understand the effects of interpersonal communication on intrapersonal meaning-making and well-being. In this longitudinal, laboratory-based study, 62 mother–daughter pairs wrote and discussed stories of daughters’ difficulty. Findings revealed that CNSM—particularly turn-taking, coherence, and daughters’ perspective-taking—predicted increased positivity in daughters’ stories over time, suggesting that CNSM contributes to “re-authoring” of individual stories. Limited effects emerged for CNSM and well-being. Findings expanded knowledge about the interconnections between intrapersonal and interpersonal communication, and well-being. 相似文献
5.
Tina A. Coffelt 《Communication Studies》2018,69(2):161-179
A case study of a family reunion ritual is showcased in this analysis. Fifty-nine members of one multigenerational family were interviewed and answered questions about their most meaningful family reunion memories. The author integrated the interview data, reunion observations, and family documents to answer research questions about the construction of meaningful reunion rituals, the meaning attached to ritualizing activities, and the transformation of the ritual over time. Three metaphorical phases—labeled allegro, legato, and decrescendo —describe how family members described changes in the family reunion ritual over time. The findings show that members of this multigenerational family reported alignment with the properties of family rituals theorizing – transformation, communication, and stabilization. 相似文献
6.
Mark P. Orbe 《Communication Studies》2018,69(4):355-357
This essay works to debunk the myth that the Central States region is a less-than-ideal location for intercultural communication scholarship. The essay also explores how co-cultural theorizing scholarship—a product of living/teaching/learning in the Midwest—reflects a significant contribution to intercultural communication scholarship. 相似文献
7.
《Government Information Quarterly》2023,40(2):101798
In situations of crisis, governments must acknowledge that communication is a major weapon in their armoury, and can be used to convince the public to accept sometimes stringent measures, while preventing a worsening of the situation by curbing any spread of panic. Theoretically, during a pandemic, fear can be contained at reasonable levels by governments counterbalancing uncertainty with information. However, there is no empirical evidence on how the flow of information during a crisis can influence emotional states among the population. In this process, social media appears to be a valuable tool for governments to observe emotional response in a population. In the light of this and within the context of the Italian government's social media campaign #iorestoacasa (‘I'm staying at home’) launched during the Covid-19 crisis, the current study utilises text analytics to explore the relationship between government and press communication, and the level of fear expressed by citizens through more than 200 thousand #iorestoacasa tweets. The results highlight how the content of the messages evolved in the early part of the outbreak and during the social media campaign. They suggest that in Italy the discussion regarding the efforts made by the European Council to find common solutions for dealing with the emergency has prompted a positive influence on public mood. Conversely, messages about people's individual vulnerability and the associated sense of an external locus of control correlated positively with levels of fear. This study opens new ways to support government communication during a crisis by monitoring public emotional response through social media. 相似文献
8.
Corporate Crisis Communication: Examining the Interplay of Reputation and Crisis Response Strategies
This experiment study used a 2 × 3 between-subjects design to assess two factors in crisis communication and reputation management—prior corporate reputation (good and bad) and crisis response strategies (apology, sympathy, and compensation)—on an organization facing high crisis responsibility. Results indicate that stakeholders prefer apology to compensation response strategies. Organizations with a prior good reputation have better postcrisis reviews that those with a prior bad reputation. Crisis managers facing crises that generate high attribution of crisis responsibility and anger are advised to rely on apology rather than compensation strategy. It would also be advantageous for an organization with prior good reputation to highlight its past achievements when responding to a crisis. 相似文献
9.
《Journal of Web Librarianship》2013,7(4):413-426
Successful disaster response is an exercise in managing human resources under very difficult conditions. Catastrophic disasters can disrupt both the physical communication networks and the social networks critical to efficient response and recovery. While a well-designed disaster plan serves as a framework, it often requires communication and collaboration between responders to adapt it to the situation at hand. Displacement of library staff adds to the chaotic nature of post-disaster communications, increasing the need for collaborative Web spaces to adapt to changing situations. Using case studies of catastrophic disaster response at libraries, this article begins with an analysis of human resource management problems common to disaster response coordinators worldwide. It then discusses Auburn University Libraries’ uses of free Web 2.0 applications in support of library disaster preparation, response, and recovery. While Auburn University's location on the coastal plain of Alabama is vulnerable to both hurricanes and tornadoes, Auburn has so far only needed to respond to small-scale disasters. The devastation suffered by libraries in the paths of Hurricanes Katrina and Rita served to propel Auburn toward a more comprehensive preparedness stance. Disaster planning at Auburn has embraced Web 2.0 applications, such as Google Documents and Google Talk, to introduce redundant communication channels and to allow for efficient collaboration regardless of the location of library responders. By identifying key Web 2.0 applications and properties that are useful for response and recovery efforts, the research in this article may assist other libraries in improving their disaster preparedness. 相似文献
10.
国家形象危机中的传播策略分析 总被引：2，自引：0，他引：2
国家形象危机的出现一般有两种情况:一种是与危机事件相伴随的形象危机;一种是传播失当(当传不传和不正确地传播)造成的形象危机。无论哪一种情况出现,国家形象的受损都是不可避免的。为了减轻国家形象受损的程度,或者从根本上避免形象危机的出现,制定科学、有效的危机应对和传播策略是十分必要的。为此需要改变旧有的传播观念;树立危机传播意识;尊重国际传播规律;掌握有效传播的方法与技巧。 相似文献
11.
Justin Robert Keene Russell B. Clayton Collin K. Berke Travis Loof Paul D. Bolls 《Communication Research Reports》2017,34(3):265-274
The measurement of an individual’s heart rate has many relevant theoretical implications for communication research. However, there are reasons to believe that the most common way of reporting cardiac response—beats per minute (BPM)—might not be appropriate for all methodological situations. This article presents an overview of the historical use of cardiac activity within communication research, and provides a summary of the current conceptualizations of attention and resource allocation. To fully understand the difference between BPM and interbeat interval (IBI)—an alternate method for reporting cardiac response—a comparative analysis was performed on a data set from a previously published study. This article concludes with a set of suggestions that researchers may want to consider when utilizing BPM or IBI within communication research. 相似文献
12.
Andrew S. Pyle 《Journal of Applied Communication Research》2018,46(3):388-407
The concept of the sojourner has been studied in a variety of contexts, such as business, education, and international aid. However, there is as yet no communication research on the topic of the crisis sojourner. Consequently, the goal of this study was to explore experiences of crisis sojourners to determine what they perceive as effective and ineffective communication in intercultural settings. In-depth interviews were conducted with 20 emergency responders who deploy internationally following events such as the earthquake in Haiti or the Fukushima meltdown. Results showed crisis sojourners from this population were aware of cultural differences and highly alert to the emotional and physical pain of those they were attempting to assist. Furthermore, they were cognizant of cultural norms and had a strong desire to respect local values. These results yield implications for individuals who work as crisis sojourners, and questions about the need for intercultural crisis communication education for those who face such situations routinely. 相似文献
13.
Marsha L. Vanderford Teresa Nastoff Jana L. Telfer Sandra E. Bonzo 《Journal of Applied Communication Research》2013,41(1):9-25
In response to Hurricane Katrina's extensive destruction and related public health threats, the Centers for Disease Control and Prevention (CDC) deployed more than 1,000 staff to its emergency operations center and to affected areas. Among them were members of CDC's Emergency Communication System. This paper describes the strategies and tactics used by health communication specialists during the pre-event, response, and post-event stages to address a range of emergency communication exigencies. It highlights three difficult challenges for CDC communication specialists during Hurricane Katrina: rapid dissemination of health messages; adaptation of health messages for diverse audiences, locations, and circumstances; and phasing of key risk messages during the emergency response. 相似文献
14.
《Journal of Applied Communication Research》2007,35(1):9-25
In response to Hurricane Katrina's extensive destruction and related public health threats, the Centers for Disease Control and Prevention (CDC) deployed more than 1,000 staff to its emergency operations center and to affected areas. Among them were members of CDC's Emergency Communication System. This paper describes the strategies and tactics used by health communication specialists during the pre-event, response, and post-event stages to address a range of emergency communication exigencies. It highlights three difficult challenges for CDC communication specialists during Hurricane Katrina: rapid dissemination of health messages; adaptation of health messages for diverse audiences, locations, and circumstances; and phasing of key risk messages during the emergency response. 相似文献
15.
《Journalism Practice》2013,7(2):143-158
The mass media are expected to play a key role in providing relevant and accurate information during a crisis. While numerous studies have explored how well the media perform in providing information during crises, less attention has been given to journalism's ritual aspects, such as those related to remembering, celebrating, mourning and sharing among members of a community. In the culturalist tradition, journalism is as much about ritual and meaning-making as it is about providing information. One of the most important ways of performing this ritual function is through live, on-the-spot journalism—a form of journalism that has becoming increasingly commonplace due to technological developments, and at the very least, it is connected with crisis news coverage. Based on interviews with broadcast media journalists about their decision-making strategies and motives during two crises (11 September 2001 and the Anna Lindh murder in 2003), we link crisis communication with journalism's ritual and symbolic functions. We argue that key journalistic strategies such as immediacy and competition are motivated just as much by rituals related to affirming community and journalistic organisational needs as by informational motivations. We conclude by suggesting that in times of crisis, the roles of psychologist, comforter and co-mourner should be considered journalistic role conceptions especially in a live, 24-hour news culture. 相似文献
16.
Past theorizing on causes for embarrassing situations has not taken the context of the relationship into account. This study takes exception to that oversight and examines embarrassment within the context of romantic relationships. Respondents (n = 199) were asked to identify embarrassing situations caused by romantic partners. Responses were content analyzed and three major categories were found: revealing relational secrets, inappropriate actions and awkward situations. All of these situations were considered to be breaches of relational privacy, where the partner made something public that was expected to be kept private between the couple. Respondents were also asked to assess the impact frequency of embarrassment has on feelings of relational quality and relational communication satisfaction. Gender, length of relationship, and currency of relationship were also considered. Using canonical correlations, the findings show that current relationships are longer, have less embarrassment and have higher levels of relational quality as well as satisfaction with relational communication. While past relationships are perceived to be shorter, have more embarrassment and have lower levels of relational quality as well as satisfaction with relational communication. Interpretations of these results are offered, in light of relational privacy issues. 相似文献
17.
This essay proposes the notion of the “jazz vernacular” as a tool specific to the Creole culture in New Orleans for understanding racial discourses of disposability both geographically and historically. We argue that the jazz vernacular is a discourse structured by musical repertoire. The jazz vernacular provides a channel for the historical pain of the black diaspora by playing in the background, both literally and figuratively, of communication in and about New Orleans. This essay considers Spike Lee's documentary When The Levees Broke to understand how the jazz vernacular frames hurricane Katrina as well as how it frames Lee's film as an intervention into “neoliberal” racial discourses. We argue that Lee's film utilizes the jazz vernacular as a metadiscourse to reinforce the ways in which residents used jazz to restructure cultural memory around the rhetoric of the dispossessed in New Orleans after Katrina. When the Levees Broke uses testimonials and affective communication to structure the narrative of Katrina through elements of the jazz vernacular like: displacement, embodiment, brashness, and improvisation to connect contemporary Creole New Orleanians to a long history of structural oppression and violence. By harnessing performative elements, Lee's film performs a jazz intervention into neoliberal discourses about freedom, defense, safety, and heroism that contrasts these discourses with the despair and the resistance of black America. Consequently, Lee's use of the jazz vernacular relies on native musical culture to recontextualize what neoliberalism had erased. 相似文献
18.
Jack Glascock Ph.D. 《Communication Studies》2013,64(1):29-47
This essay examines approximately 1 1/2 years of opinion page content in The Jasper NewsBoy concerning the dragging death of James Byrd Jr. in June of 1998. The manner of Byrd's murder horrified much of the nation and galvanized public discussion about race relations. The NewsBoy's coverage was an important part of the community's response to the crisis, which ranged from prayer vigils to town hall meetings. This paper sketches a brief outline of the crisis as it unfolded to provide a context for the papers role, followed by an analysis of the NewsBoy's opinion section based on Fishman's methodology for examining crisis communication events. By combining elements of civic journalism and crisis communication, the newspaper helped the town stage a successful image restoration campaign. 相似文献
19.
《Qualitative Research Reports in Communication》2013,14(1):53-56
In the current study the authors investigate victims' response to a natural disaster crisis event. Crisis communication research has often considered organizations, but neglected the voice of the victims. Similarly, most crisis research emphasizes the negative outcomes of crisis. Positive communication research and sensemaking theory provide insight into the experiences of crisis victims. Twenty-nine individuals were interviewed from one community in Western Kentucky following a massive ice storm that occurred during January 2009. The remembering emphasis of sensemaking was salient in this study. Victims remembered their overall experience through positive terms and positive interpersonal communication. Communities and organizations alike can use this research to consider how their members may respond to crises and create messages based on these results. 相似文献
20.