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1.
The need for a cost-performance analysis of TWX-mediated versus mail-mediated ILL requests is presented. Three hypotheses are proposed: (1) Unit cost for TWX-mediated ILL requests is greater then for mail-mediated ILL requests; (2) Completion time is shorter for TWX-mediated ILL requests than for mail-mediated ILL requests; (3) An analytic model can be developed that can be used to generate administrative data concerning a TWX installation. The data presented support all three hypotheses. It is shown, also, that through the use of this model a library can arrive at a cost for service of TWX versus mail-mediated ILL.  相似文献   

2.
Access denied turnaway statistics are provided to libraries to help with serials collection development, but very little research about turnaways is available. This article examines the relationship between access denied turnaways and interlibrary loan (ILL) requests at one institution in an attempt to deepen our understanding of turnaways. The study showed that there is a moderate correlation with an overall ILL requests to turnaways ratio of 11.4%. The strength of the relationship and the ILL requests to turnaways ratio do vary depending on the publisher/provider. The article also discusses potential explanations and implications as related to the relationship.  相似文献   

3.
ABSTRACT

Interlibrary Loan (ILL) is intended to supplement a library's collection, but often patrons submit requests for items already owned. An analysis of a large academic library's ILL requests shows that in most cases the cataloging of bibliographic records is correct, but patrons need instruction in bibliographic searches and ILL policies and procedures. An unexpected result of the study was a realization that patrons are confused by the way items are shelved in the various branches.  相似文献   

4.
Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.  相似文献   

5.
Appendix 2     
ABSTRACT

QuickDOC is a software package that enables Interlibrary Loan (ILL) staff to enter DOCUNE ILL requests offline and upload them quickly to the DOCLINE system. It also enables users to automatically collect a range of statistics and billing information. QuickDOC is designed to be flexible and can be used in a number of different ways. This study aimed to find out how ILL staff, particularly in larger, net lending libraries, are using it and how satisfied they were with it. The study found that QuickDOC is able to function in large ILL operations and measured user satisfaction is measured. The variety of uses is described and possible enhancements are discussed.  相似文献   

6.
Microcomputers and database management packages reduce the difficulties of collecting and analyzing ILL requests. This article examines earlier ILL/collection development studies to identify important ILL record elements for collection analysis. Further, this article reports on the results of a telephone survey of available ILL database management packages to determine whether the elements considered important in the earlier manual studies are being included in these new software packages. The article concludes that through the use of ILL database management packages, ILL activity analysis can be easily incorporated into ILL workflow and quickly passed along to subject selectors.  相似文献   

7.
In the winter of 1993/1994, the Pennsylvania State University (Penn State) Libraries began a project to test several of the emerging commercial document suppliers. The purpose was to evaluate their responses in terms of speed, efficiency, quality, and cost effectiveness. The testing was done in four science branch libraries at University Park. In each of the branches (Earth & Mineral Sciences, Engineering, Mathematics, and Physical Sciences) requests that were submitted for Interlibrary Loan (ILL) were reviewed. Those that qualified under the pilot project guidelines were sent to commercial suppliers of documents, instead of through the normal ILL work flow. Compiled data indicated that the cost of each item and the time taken to supply items were less than that required for ILL. The pilot project suggests that when integrated into ILL work flows, acquiring items through commercial document delivery suppliers would assist in making the process less costly and more efficient.  相似文献   

8.
ABSTRACT

What happens when libraries begin to use ILL to request items that they already own in their home collection? The goal of this multiyear study involving 9565 ILL requests to the Joint Library Facility in Bryan, Texas, is to examine whether or not the shared storage facility was becoming an ILL hub for some libraries. This paper reports the results of the study and how individual requesting and lending interlibrary loan policies and procedures might be altered to address these developing issues.  相似文献   

9.
In 2004, the Interlibrary Loan and Document Delivery Services Department at the University of Central Florida Libraries began forwarding requests to Special Collections for review and potential lending. After compiling three years of data, an evaluation of the requests showed 23% of the requested items were in the public domain. Interlibrary Loan (ILL), Special Collections, and Digital Services began collaborating to digitize ILL requests on demand and create a digital collection of materials requested via interlibrary loan.  相似文献   

10.
Large scale open-source library automation systems can increase efficiencies in bibliographic production. The implementation of such a system, Evergreen, was examined in order to ascertain whether it facilitated detection and use of library collections in Indiana public libraries. Three hundred forty-nine participants recruited from nine public libraries completed user surveys. Additionally, library server data about interlibrary loan (ILL) statistics were collected from participating libraries on a monthly basis. The self-reported user survey included questions about patron history at local public libraries, use of the previous Online Public Access Catalogs (OPACs), and use of the Evergreen OPAC for finding and accessing multiple library collections since library users could directly request interlibrary loans via the Evergreen OPAC. The findings indicate that the implementation of the Indiana Evergreen system received moderately positive ratings from the participants; the positive evaluation was primarily related to the use of the ILL function. The ILL service satisfied the participants' needs and motivated them to use the Evergreen OPAC. Benefits for Evergreen users were confirmed.  相似文献   

11.
Interlibrary loan (ILL) is an important service point in the academic library, a channel through which patrons can ask for specific books and expect that those books will be made available to them. Examining the methods in which libraries handle those requests may reveal new workflows wherein ILL can influence the direction of the library's permanent acquisitions. ILL data is able to drive immediate purchases of user-requested titles but also more complex models of acquisition. By comparing circulation rates and expenditures against traditional book-approval plans, acquisitions departments may also measure the financial effectiveness of purchase-on-demand programs and use them to both supplement and supplant those approval plans. At the core of Lehigh University's efforts is an internal library philosophy called “Flipped Interlibrary Loan” (F.I.L.L.), by which ILL can and should inform permanent acquisitions for the library collection.  相似文献   

12.
Background:With the mandate to review all available literature in the study''s inclusion parameters, systematic review projects are likely to require full-text access to a significant number of articles that are not available in a library''s collection, thereby necessitating ordering content via interlibrary loan (ILL). The aim of this study is to understand what effect a systematic review service has on the copyright royalty fees accompanying ILL requests at an academic health sciences library.Case Presentation:The library created a custom report using ILLiad data to look specifically at 2018 ILL borrowing requests that were known to be part of systematic reviews. This subset of borrowing activity was then analyzed to determine its impact on the library''s copyright royalty expenditures for the year. In 2018, copyright eligible borrowing requests that were known to be part of systematic reviews represented only approximately 5% of total filled requests that involved copyright eligible borrowing. However, these systematic review requests directly or indirectly caused approximately 10% of all the Spencer S. Eccles Library copyright royalty expenditures for 2018 requests.Conclusion:Based on the sample data set, the library''s copyright royalty expenditures did increase, but the overall financial impact was modest.  相似文献   

13.
Lost is Found     
《资料收集管理》2013,38(3):15-32
Abstract

A study conducted at the University of Illinois at Urbana-Champaign (UIUC) Library examines data from unfilled ILL requests to determine the status of materials housed in the Main Bookstacks of the library's collection. This study follows the research that was started in the original study conducted in 2002, “Needles in a Haystack: Using Interlibrary Loan Data to Identify Materials Missing from a Library's Collection.” The results of the second study indicate that the use of a high-density storage facility had a positive impact on the retrieval rate of ILL materials from the Main Bookstacks. It also indicated that fill rates increased when over 770,000 items were removed from the Main Book-stacks resulting in improved shelving conditions for the library's collection.  相似文献   

14.
ABSTRACT

ILL Manager is a complete interlibrary loan system designed and marketed by the Research Libraries Group, Inc. Based on the ISO ILL protocols, ILL Manager can function as a distributed peer-to-peer system, sending and tracking requests directly with partners that also operate on an ISO-compliant system, server to server. ILL Manager can also trade requests with partners still residing on the centralized OCLC and RLIN ILL systems by sending protocol messages through ISO-compliant gateways to those systems. Users of ILL Manager search any Z39.50 compliant catalog, transfer bibliographic data into an ILL workform, and send protocol-compliant requests to virtually any resource-sharing partner. By achieving one workflow for all ILL transactions and automating many routine procedures, ILL Manager has potential for greatly reducing ILL unit costs.  相似文献   

15.
Prior to this study, the Access Services Librarian systematically improved interlibrary loan (ILL) and related services offered by the R. Barbara Gitenstein Library of The College of New Jersey (TCNJ). She and her staff reviewed and revised workflows even as the Humanities Librarian focused on instructional efforts to further drive ILL use. Patrons’ confidence in ILL expanded. Requests for non-returnables, primarily journal articles and book chapters delivered electronically and within twenty-four hours, increased significantly. Returnables now arrive on average within six business days, more than double the speed previously achieved. Despite vastly improved turnaround times for all material types and efforts to boost users’ awareness of those improvements, faculty members affiliated with the History Department whose students rely on printed monographs told us that they remained reluctant to initiate ILL requests. Moving beyond anecdote, the Humanities and Access Services Librarians surveyed TCNJ historians and their capstone students on attitudes toward and use of ILL. Survey results are cross-referenced with ILL use statistics to aggregate reality versus perception among study participants. Changes in target patrons’ use of, confidence in, and feelings about TCNJ ILL over time are described.  相似文献   

16.
This study looks at known-item searches within a university catalog that come up with a “no results” response to see whether patrons will then place an ILL request for that material and how persistent a user might be in order to obtain something that they want. Catalog search transaction logs were compared against interlibrary loan (ILL) requests placed during the same time frame. Overall, the rate of persistence, or the frequency with which ILL requests were placed when no results were found in the catalog is very low.  相似文献   

17.
Students look to interlibrary loan (ILL) as a mechanism for acquiring textbooks. What are the students’ expectations of ILL and can ILL meet those expectations, especially given that textbooks are perceived as difficult to borrow? This article reports the findings of a survey designed to determine the expectations of students who had placed ILL requests for textbooks. By analyzing the records for those students’ requests using data from ILLiad, the degree to which students’ expectations can be met was determined. Students’ flexibility with editions provides ILL staff methods to increase fill rates and improve service.  相似文献   

18.
The primary focus of this study was to determine the effect of digitally held full-text articles on interlibrary loan (ILL) rates in American academic libraries. A second focus was an examination of how the size of print journals and monograph collections affect ILL activity. Finally, the study looks, in a preliminary fashion, for any effects on ILL rates due to the presence of an MLS-holding librarian as head of the interlibrary loan department. The study investigated American academic libraries and gathered ILL statistics for the period from 1997–2008. It was found that there was a general increase in ILL activity since the 1990s, with an increase in ILL non-fulfillment during the period. There was a strong correlation between print journal and monograph collection size versus ILL activity. There was positive correlation between the presence of databases and ILL activity. The presence of a link resolver was also correlated with increased ILL activity. Finally, the study found there was no overall reduction in ILL department personnel in the last 5 years and that the presence of a professional librarian as head of the department was also positively correlated with ILL activity.  相似文献   

19.
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20.
In March 1985, the National Library of Medicine (NLM) began implementation of DOCLINE, its automated interlibrary loan request routing and referral system. By the end of fiscal year (FY) 1987, over 1,400 biomedical libraries in all seven regions of the Regional Medical Library network were using the system. This report summarizes the findings of an analysis of the interlibrary loan (ILL) requests received in FY 1987, comparing the results with a similar analysis done in FY 1984 to describe any changes in the requests or service which might be attributable to DOCLINE implementation. DOCLINE has had a substantial impact upon ILL loan service at NLM. An increase in the number of ILL requests (35% over FY 1984) can be attributed to the speed and ease with which requests may be routed to NLM through DOCLINE. Requests which cannot be filled by local or regional libraries are automatically routed by the system to NLM as the library of last resort. NLM's fill rate for serial requests has declined, however, from 78% filled in FY 1984 to 67% filled in FY 1987. Some of the decline results from the 11,000 requests that NLM did not fill because the borrowing libraries were not willing to pay the NLM charge for filling the loans.  相似文献   

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