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1.
Effective knowledge management in a knowledge-intensive environment can place heavy demands on the information filtering (IF) strategies used to model workers’ long-term task-needs. Because of the growing complexity of knowledge-intensive work tasks, a profiling technique is needed to deliver task-relevant documents to workers. In this study, we propose an IF technique with task-stage identification that provides effective codification-based support throughout the execution of a task. Task-needs pattern similarity analysis based on a correlation value is used to identify a worker’s task-stage (the pre-focus, focus formulation, or post-focus task-stage). The identified task-stage is then incorporated into a profile adaptation process to generate the worker’s current task profile. The results of a pilot study conducted in a research institute confirm that there is a low or negative correlation between search sessions and transactions in the pre-focus task-stage, whereas there is at least a moderate correlation between search sessions/transactions in the post-focus stage. Compared with the traditional IF technique, the proposed IF technique with task-stage identification achieves, on average, a 19.49% improvement in task-relevant document support. The results confirm the effectiveness of the proposed method for knowledge-intensive work tasks. 相似文献
2.
Jingjing Liu Nicholas J. Belkin Xiangmin Zhang Xiaojun Yuan 《Information processing & management》2013
This paper examines the changes of information searchers’ topic knowledge levels in the process of completing information tasks. Multi-session tasks were used in the study, which enables the convenience of eliciting users’ topic knowledge during their process of completing the whole tasks. The study was a 3-session laboratory experiment with 24 participants, each time working on one subtask in an assigned 3-session general task. The general task was either parallel or dependently structured. Questionnaires were administered before and after each session to elicit users’ perceptions of their knowledge levels, task attributes, and other task features, for both the overall task and the sub-tasks. Our results support the assumption that users’ knowledge generally increases after each search session, but there were exceptions in which a “ceiling” effect was shown. We also found that knowledge was correlated with users’ perceptions of task attributes and accomplishment. In addition, task type was found to affect several aspects of knowledge levels and knowledge change. These findings further our understanding of users’ knowledge in information tasks and are thus helpful for information retrieval research and system design. 相似文献
3.
A qualitative study of user information needs is reported, based on a purposive sample of users and potential users of the Vaughan Williams Memorial Library, a small specialist folk music library in North London. The study set out to establish what the users’ (both existing and potential) information needs are, so that the library’s online service may take them into account with its design. The information needs framework proposed by Nicholas [Nicholas, D. (2000) Assessing information needs: tools, techniques and concepts for the internet age. London: ASLIB] is used as an analytical tool to achieve this end. The demographics of the users were examined in order to establish four user groups: Performer, Academic, Professional and Enthusiast. Important information needs were found to be based on social interaction, and key resources of the library were its staff, the concentration of the collection and the library’s social nature. A collection of broad design requirements are proposed based on the analysis and this study also provides some insights into the issue of musical relevance, which are discussed. 相似文献
4.
Multidisciplinary teams are an essential aspect of modern organizational work. These teams often work in information-rich environments but little is known about their collaborative information seeking (CIS) behavior. We have been studying the CIS behavior of teams in the context of medical care. We conducted an ethnographic field study of a multidisciplinary patient care team in an emergency department to identify (a) team information needs and (b) situations that trigger collaborative information seeking activities. We identified seven categories of information needs as expressed by questions asked by team members. The majority of questions focused on medical information, but there were a larger than expected percentage of questions focusing on organizational information. We also identified three triggers for CIS activities. These triggers are: (1) lack of expertise, (2) lack of immediately accessible information, and (3) complex information needs. The questions and triggers highlight the importance of face-to-face communication during CIS activities and how CIS activities could lead to interruptive workplaces. We also discuss organizational and technical implications for supporting CIS behavior of teams. 相似文献
5.
Many user-centred studies of electronic information resources include a think-aloud element – where users are asked to verbalise their thoughts, interface actions and sometimes their feelings whilst using these resources to help them complete one or more information tasks. These studies are usually conducted with the purpose of identifying usability issues related to the resource(s) used or understanding aspects of users’ information behaviour. However, few of these studies present detailed accounts of how their think-aloud data was collected and analysed or provide detailed reflection on methodological decisions made. In this article, we discuss and reflect on the methodology used when planning and conducting a think-aloud study of lawyers’ interactive information behaviour. Our discussion is framed by Blandford et al.’s PRET A Rapporter (‘ready to report’) framework – a framework that can be used to plan, conduct and describe user-centred studies of electronic information resource use from an information work perspective. 相似文献
6.
Information-seeking is important for lawyers, who have access to many dedicated electronic resources. However there is considerable scope for improving the design of these resources to better support information-seeking. One way of informing design is to use information-seeking models as theoretical lenses to analyse users’ behaviour with existing systems. However many models, including those informed by studying lawyers, analyse information-seeking at a high level of abstraction and are only likely to lead to broad-scoped design insights. We illustrate that one potentially useful (and lower-level) model is Ellis’s – by using it as a lens to analyse and make design suggestions based on the information-seeking behaviour of 27 academic lawyers, who were asked to think aloud whilst using electronic legal resources to find information for their work. We identify similar information-seeking behaviours to those originally found by Ellis and his colleagues in scientific domains, along with several that were not identified in previous studies such as ‘updating’ (which we believe is particularly pertinent to legal information-seeking). We also present a refinement of Ellis’s model based on the identification of several levels that the behaviours were found to operate at and the identification of sets of mutually exclusive subtypes of behaviours. 相似文献
7.
This paper reports on the findings from a longitudinal case study exploring Kuhlthau’s information search process (ISP)-model in a group based academic setting. The research focus is on group members’ activities and cognitive and emotional experiences during the task process of writing an assignment. It is investigated if group members’ information behavior differ from the individual information seeker in the ISP-model and to what extent this behavior is influenced by contextual (work task) and social (group work) factors. Three groups of LIS students were followed during a 14 weeks period in 2004/2005 (10 participants). Quantitative and qualitative methods were employed, such as demographic surveys, process surveys, diaries and interviews. Similarities in behavior were found between group members and the individual in Kuhlthau’s ISP-model with regard to the general stages of information seeking, the cognitive pattern associated with focus formulation and the tendency towards an increase in writing activities while searching activities decreased. Differences in behavior were also found, which were associated with contextual and social factors beyond the mere search process. It is concluded that the ISP-model does not fully comply with group members’ problem solving process and the involved information seeking behavior. Further, complex academic problem solving seems to be even more complex when it is performed in a group based setting. The study contributes with a new conceptual understanding of students’ behavior in small groups. 相似文献
8.
This research investigates the motivational aspects of information management practice by developing and performing an initial test of the theorization on the components and structural properties of a new variable, called information management motivation (IMM). Based on a synthesis of the motivation and information processing literature in the information systems, psychology, management, and information technology training fields, we theorize IMM as a second order construct composed of formative sub-constructs of proactiveness, sharing, transparency, and formality. New measures were developed for the constituent constructs of IMM and refined through two studies involving 120 knowledge workers. The model of IMM was tested, confirming the proposed structural relationships between the constituent constructs and IMM. The study findings provide important insights on understanding and improving individual knowledge workers’ information management activities. 相似文献
9.
Her-Sen DoongAuthor Vitae Hui-Chih WangAuthor Vitae 《International Journal of Information Management》2011,31(3):210-216
Consumers’ shopping intention is central to a Webstore's success. While past information system (IS) studies have examined this phenomenon extensively, they have focused on examining the single channel of e-tailing only. Knowledge of consumers’ cross-channel shopping behavior, which is common nowadays, was scarce. This study has empirically investigated a research model proposing how consumers’ brand loyalty in the retailing channel may impact on their shopping intentions at the same brand's Webstore. Specifically, in contrast to the system approach examined by past IS studies, this study has undertaken a brand perception approach and uncovered that by shaping consumers’ online perceptions of brand familiarity and Webstore reputation, consumers’ offline brand loyalty directly and indirectly enhances their trust in Webstore and lead to a higher shopping intention. Practical suggestions for click-and-mortar companies in building their channel strategies were proposed accordingly. 相似文献
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11.
Current awareness services are designed to keep users informed about recent developments based around user need profiles. In organisational settings, they may operate through both electronic and social interactions aimed at delivering information that is relevant, pertinent and current. Understanding these interactions can reveal the tensions in current awareness dissemination and help inform ways of making services more effective and efficient. We report an in-depth, observational study of electronic current awareness use within a large London law firm. The study found that selection, re-aggregation and forwarding of information by multiple actors gives rise to a complex sociotechnical distribution network. Knowledge management staff act as a layer of “intelligent filters” sensitive to complex, local information needs; their distribution decisions address multiple situational relevance factors in a situation fraught with information overload and restrictive time-pressures. Their decisions aim to optimise conflicting constraints of recall, precision and information quantity. Critical to this is the use of dynamic profile updates which propagate back through the network through formal and informal social interactions. This supports changes to situational relevance judgements and so allows the network to ‘self-tune’. These findings lead to design requirements, including that systems should support rapid assessment of information items against an individual’s interests; that it should be possible to organise information for different subsequent uses; and that there should be back-propagation from information consumers to providers, to tune the understanding of their information needs. 相似文献
12.
This paper deals with information needs, seeking, searching, and uses within scholarly communities by introducing theory from the field of science and technology studies. In particular it contributes to the domain-analytic approach in information science by showing that Whitley’s theory of ‘mutual dependence’ and ‘task uncertainty’ can be used as an explanatory framework in understanding similarity and difference in information practices across intellectual fields. Based on qualitative case studies of three specialist scholarly communities across the physical sciences, applied sciences, social sciences and arts and humanities, this paper extends Whitley’s theory into the realm of information communication technologies. The paper adopts a holistic approach to information practices by recognising the interrelationship between the traditions of informal and formal scientific communication and how it shapes digital outcomes across intellectual fields. The findings show that communities inhabiting fields with a high degree of ‘mutual dependence’ coupled with a low degree of ‘task uncertainty’ are adept at coordinating and controlling channels of communication and will readily co-produce field-based digital information resources, whereas communities that inhabit fields characterised by the opposite cultural configuration, a low degree of ‘mutual dependence’ coupled with a high degree of ‘task uncertainty’, are less successful in commanding control over channels of communication and are less concerned with co-producing field-based digital resources and integrating them into their epistemic and social structures. These findings have implications for the culturally sensitive development and provision of academic digital resources such as digital libraries and web-based subject portals. 相似文献
13.
Using intelligent agent-based systems to support information processing for executives has not been significantly advanced in both theory and practice. Research into this field tends to focus more on technical aspects than on social perspective. When executives are faced with increasing information availability and uncertainty in the business environment, using intelligent agent-based systems to enhance executives’ information processing capability appears both an opportunity and a necessity. This study examines UK executives’ perceptions of intelligent agent-based systems for information scanning, filtering, interpretation and alerting. The study follows a deductive research design, i.e. hypothesis formulation and testing from the user’s perspective. Qualitative data was collected through focus groups and interviews with executives in the UK. The study produces rich evidence that challenges preconceptions of using agent-based information processing system by executives. The findings develop insight into executives’ behavior in information processing, which has implications for intelligent system developers and organizational information processing practice. 相似文献
14.
In this paper, we present the state of the art in the field of information retrieval that is relevant for understanding how to design information retrieval systems for children. We describe basic theories of human development to explain the specifics of young users, i.e., their cognitive skills, fine motor skills, knowledge, memory and emotional states in so far as they differ from those of adults. We derive the implications these differences have on the design of information retrieval systems for children. Furthermore, we summarize the main findings about children’s search behavior from multiple user studies. These findings are important to understand children’s information needs, their search strategies and usage of information retrieval systems. We also identify several weaknesses of previous user studies about children’s information-seeking behavior. Guided by the findings of these user studies, we describe challenges for the design of information retrieval systems for young users. We give an overview of algorithms and user interface concepts. We also describe existing information retrieval systems for children, in specific web search engines and digital libraries. We conclude with a discussion of open issues and directions for further research. The survey provided in this paper is important both for designers of information retrieval systems for young users as well as for researchers who start working in this field. 相似文献
15.
Previous research on academic entrepreneurship and engagement with industry has found that the behaviour of academics is influenced by their local social context. However, we know little about the mechanisms that produce this effect. We argue that academic scientists’ industry engagement is influenced significantly by the behaviour of their peers, that is, the behaviour of colleagues of similar seniority. Using insights from social psychology, we hypothesize that these peer effects are produced by the mechanism of social comparison. In an analysis of data from multiple sources for 1370 UK academic scientists and engineers, we find that peer effects are stronger for early career individuals and weaker for star scientists, suggesting the incidence of social comparison. We argue that individuals look to their immediate peers for inspiration, because they view them as an important reference group and use them as a benchmark for their own ambitions and behaviours. Our findings have important implications for how universities may encourage scientists’ behaviours by paying attention to local work contexts. 相似文献
16.
The advent of the participatory Web and social network applications has changed our communication behaviour and the way we express ourselves on the Web. Social network application providers benefit from the increasing amount of personally identifiable information willingly displayed on their sites but, at the same time, risks of data misuse threaten the information privacy of individual users as well as the providers’ business model. From recent research, this paper reports the major requirements for developing privacy-preserving social network applications and proposes a privacy threat model that can be used to enhance the information privacy in data or social network portability initiatives by determining the issues at stake related to the processing of personally identifiable information. 相似文献
17.
Emilie-Pauline Gallié 《Research Policy》2012,41(4):780-794
In attempting to protect their innovations, firms can choose from a range of mechanisms, which may be either non-statutory (trade secrets, design complexity, and lead-time advantage over competitors) or statutory (patent, design registration, trademark, copyright). Yet, little is known about how firms do actually make their choices from among these different appropriability mechanisms. The aim of this paper is to determine how French firms’ use of intellectual property protection mechanisms relates to the type of innovation, the characteristics of the market sector in which they operate, the firms’ characteristics, and their human resources strategies. Our empirical model draws on four French databases covering the period 2001-2004. Our results show that the choice of a means of protection matters and emerges out of a complex strategy. Our results also reveal that the different statutory and non-statutory means of protection are complementary within their own categories but hardly so between categories. 相似文献
18.
Although there has been a great deal of research into Collaborative Information Retrieval (CIR) and Collaborative Information Seeking (CIS), the majority has assumed that team members have the same level of unrestricted access to underlying information. However, observations from different domains (e.g. healthcare, business, etc.) have suggested that collaboration sometimes involves people with differing levels of access to underlying information. This type of scenario has been referred to as Multi-Level Collaborative Information Retrieval (MLCIR). To the best of our knowledge, no studies have been conducted to investigate the effect of awareness, an existing CIR/CIS concept, on MLCIR. To address this gap in current knowledge, we conducted two separate user studies using a total of 5 different collaborative search interfaces and 3 information access scenarios. A number of Information Retrieval (IR), CIS and CIR evaluation metrics, as well as questionnaires were used to compare the interfaces. Design interviews were also conducted after evaluations to obtain qualitative feedback from participants. Results suggested that query properties such as time spent on query, query popularity and query effectiveness could allow users to obtain information about team's search performance and implicitly suggest better queries without disclosing sensitive data. Besides, having access to a history of intersecting viewed, relevant and bookmarked documents could provide similar positive effect as query properties. Also, it was found that being able to easily identify different team members and their actions is important for users in MLCIR. Based on our findings, we provide important design recommendations to help develop new CIR and MLCIR interfaces. 相似文献
19.
Though much information behaviour takes place in collaborative settings, information behaviour processes are commonly perceived and modelled by information scientists as individual processes. The paper presents and discusses the findings from a qualitative preliminary case study exploring Kuhlthau’s Information Search Process (ISP) model in a group-based educational setting. The aim of the study was to explore if members of a group behave differently from the individual modelled in the ISP model and further, if members of a group demonstrate different behaviours or they will assimilate and turn the group into ‘an individual’, just in another sense. During a project assignment, which lasted seven weeks, two groups of information science students filled out a questionnaire and kept diaries of their activities and information-related behaviour. Further, the students were interviewed three times each during the study. 相似文献
20.
The existing research literature suggests that six main factors influence the collaborative behavior of workers. Collaborative behavior has a crucial impact on the thriving of an organization and its human capital, being a necessary condition for motivating workers to share and exchange their knowledge. The relevant factors are: the workers’ identification with the organization; self, means and external efficacy; human resource management practices; perceived organizational support. While previous studies have dealt with these factors as sub-groups, the current study proposes and tests an integrative model that combines all of them, and adds a new factor: employment contract. The model was validated on IT workers from several sectors. 相似文献