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ABSTRACT ILLiad is an interlibrary loan borrowing system designed and implemented in the University Libraries at Virginia Tech. ILLiad models the ILL borrowing process so as to track the status of an ILL request as it is processed, either by the staff or by software. This process approach to automating interlibrary loan is leading to fundamental improvements in ILL management and service. The process approach allows continued expansion and modification of the system, including the addition of electronic delivery of articles. The process approach results in substantial improvements in customer service by allowing customers to intervene directly in the borrowing process without staff assistance. 相似文献
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SUMMARY Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change. 相似文献
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Abstract One year after the implementation of the Interlibrary Loan Internet Accessible Database (ILLiad) software, a patron satisfaction Interlibrary Loan user service study was conducted at Ellender Memorial Library, Nicholls State University, by the Interlibrary Loan Librarian. A questionnaire with sixteen questions was distributed to faculty, staff, graduate and undergraduate students. The data received was entered into Microsoft Excel and converted into the SPSS system. Frequency tables were produced. The outcome of the user study was recorded in a PowerPoint presentation with slides of statistical data graphs. The ILLiad user study produced a high rating of the ILLiad system and confirms that sixty percent of the participants were faculty members who are committed to research and in need of accessing additional research resources for their writing, presenting and publishing of professional papers. Faculty and students have shown their gratitude to Interlibrary Loan Services, confirming the main purpose of interlibrary loans is for research and degree programs. Many institutions provide this privilege only for their faculty and graduate students. Ellender Memorial Library encourages undergraduate students who are striving for excellence in their studies to use Interlibrary Loan Services. It can be surmised that the ILLiad electronic and web-based services are more efficient, and that patrons are more computer literate than ever before and favor the new technology and advanced services in our institution. 相似文献
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Toccara D. Porter 《Journal Of Access Services》2020,17(2):83-95
AbstractTennessee State University was a decade long user of OCLC’s ILLiad platform. 2019 marked the year when the relationship with that system ended as our two interlibrary loan departments migrated to Tipasa, OCLC’s new cloud-based system. The platform change did not stem from dissatisfaction with ILLiad but from being informed that Tipasa would eventually replace ILLiad. This article covers three areas of the implementation: communication, staff training, and outreach. Explained is the communication had between library staff and OCLC representatives, what our participation in online cohort training involved, and included are visuals used to inform our campus about Tipasa. 相似文献
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Kristine Holloway 《图书馆管理杂志》2013,53(3-4):479-493
ABSTRACT Academic libraries serve great numbers of distance learners and must address the unique challenges faced by these students. Technology can bridge the gap in terms of access and use of library resources. Academic librarians working with distance students must examine their student population, determine the needs of their users, and be prepared to adapt technology available to meet those needs. Many academic libraries have adapted Online Computer Library Center (OCLC) ILLiad to allow better support of distance learners. Library models that have used OCLC ILLiad or similar software for distance services are discussed and can be used as a model for change in library distance services programs. 相似文献
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《Journal Of Access Services》2013,10(3):21-42
ABSTRACT Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for librarians as we compete with customers, our patrons, to offer new services at an ever-increasing rate. Libraries need to improve customer services in order to remain a vital part of their community. 相似文献
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Abstract Interlibrary loan departments are frequently looking for methods to reduce turnaround time. The advent of electronic delivery in the past decade has greatly reduced turnaround time for articles, but recent developments in this arena have the potential to decrease turnaround time even further. The ILLiad interlibrary loan management system has an electronic delivery component entitled Odyssey. Odyssey has a setting that allows articles to be sent to patrons without borrowing staff intervention. Using the tracking data created by the ILLiad management system, the turnaround time data for two delivery methods, Ariel and Odyssey, was captured for two different academic institutions. With the Trusted Sender setting turned on, Odyssey delivery was faster than Ariel for the institutions studied. 相似文献
8.
Ryan Litsey 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):45-46
Abstract Health sciences libraries are expanding services that use online technologies to support teaching, research, and clinical care needs. Saint Louis University's Health Sciences Center (SLU HSC) Library has developed strong, user-centered, online services in interlibrary loan, bibliographic instruction, and electronic reserves. The authors present their successful experiences in using electronic technologies to improve library services. Journal articles are provided, often the same day as requested through interlibrary loan, and delivered in electronic format using OCLC's ILLiad program. First-year SLU medical students now complete a self-paced, all online, Health Information Resources course that targets the most relevant biomedical resources, reduces student study time, and is viewed as a model for the entire curriculum. ERes, the electronic reserves program, allows faculty to provide course materials that are accessible at the convenience of students 24 hours a day. These online programs are examples of using electronic technologies to better support user needs for excellent library services. 相似文献
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《Journal Of Access Services》2013,10(3-4):127-135
ABSTRACT The author reviews the evolution of the Circulation Department at the Georgia Institute of Technology (Georgia Tech) Library and Information Center from 2001 to the present. It is shown how a traditional circulation department with poor customer relations transformed itself by adopting innovative policies and services leading to improved customer relations. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):129-139
Abstract Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students. 相似文献
11.
《图书馆管理杂志》2013,53(1-2):259-266
Abstract The article examines the role that student support services plays in planning a distance learning program, especially the services offered by a university library. The content of the paper is based on the experience the author acquired as a member of Texas Tech University's Distance Learning Council. The Council's efforts to plan a program that will include strong support from the Library are discussed. 相似文献
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《The Reference Librarian》2013,54(59):25-35
Summary Customer feedback is essential for determining what elements constitute quality service in a reference department. At Texas A&M University, we use concise user surveys to elicit feedback on the different aspects of tiered services. This study identifies whether or not customers find the information they need and allows customers to evaluate the services. User surveys and return boxes are accessible at several discrete locations throughout the reference unit. The department modified services to better meet customers' expectations after analyzing the data gathered from nearly 200 surveys. A library display showed the results of the survey. Comments and suggestions made by the customers were included in the display. 相似文献
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《Journal Of Access Services》2013,10(1):193-210
Abstract Fee-based information services in libraries will face many challenges in continuing to offer value-added, cost-effective services to customers during the opening decade of the new millennium. Some of the challenges are similar to those faced by other library units, but others are unique. Many of these are related to the proliferation of electronic resources and to the “do-it-yourself” approach customers have toward them. Other issues that must be addressed include shifts in client expectations; the demand for new types of information services and products; unresolved intellectual property issues; evolving means of providing access, delivery, and distribution; the need to form innovative partnerships; and the increasing globalization of the customer base. 相似文献
15.
Objective: This study was undertaken in order to determine how health sciences libraries in a ten-state region are using Loansome Doc, with an emphasis on whether this tool continues to be used to serve unaffiliated health professionals. Methods: Usage data were examined and health sciences libraries were administered a survey to determine how they are using this tool. Results: Loansome Doc usage across libraries is low and declining, and a number of libraries do not serve unaffiliated health professionals with this tool. Conclusions: Use of Loansome Doc is low and declining, in part, due to license restrictions, declining interlibrary loan, and the prevalence of alternatives, such as OCLC's ILLiad, for document delivery to affiliated users. 相似文献
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《The Reference Librarian》2013,54(69-70):193-203
Summary This article examines the role a university library plays in planning the student support services that are so crucial to a successful distance learning program. The content of the paper is based on the experience the author acquired as a member of Texas Tech University's Distance Learning Council. The Council's efforts to plan, prioritize, and develop a distance learning program that will include strong support from the Library are emphasized. The work of the Distance Learning Council and its committees is discussed when it relates to the TTU Library's contribution to the program. 相似文献
18.
ABSTRACTPurpose: The present study aims to determine and compare the views of directors and users of public libraries on the use of social media for the marketing of library services.Methodology: Data collection was done through two researcher-made questionnaires, one from the viewpoints of directors and one investigating the views of users. The questionnaires’ validity was done by four libraries and Information Science professionals, and the reliability was determined by the Cronbach’s alpha coefficient. The statistical population of this research is made up of all directors and users of 12 public libraries of the city of Isfahan, one of the largest cities in Iran.Findings: In users’ viewpoints, the “interaction capability” is the most important feature that social media marketing can have in libraries. From the viewpoints of the directors, “creating a true picture of the role of the library” and “informing users about library services” are among the most important reasons for the marketing of libraries in the social media. From the perspective of both groups, the Telegram is the most appropriate medium for the marketing of library services.Results: To maintain their customers and their market position, libraries need to use more exciting tools such as social media for marketing. Library directors of this study emphasized on this fact and 79.1% of users expressed interest in receiving library information through social media.Value: The findings of this study would help the library directors to better decide on the marketing of their library services in social media.Type of the study: Scientific-Research 相似文献
19.
《The Reference Librarian》2013,54(67-68):257-271
Summary The Americans with Disabilities Act of 1990 (ADA) motivated libraries all over the United States to evaluate their accommodations and services to patrons with disabilities. This article presents a case study of the Texas Tech University Libraries project to meet the needs of their patrons in relation to ADA. The study focuses on including adaptive technologies in the library environment to aid blind, hearing, visually and physically-impaired patrons and increasing library staff awareness of the needs of patrons with disabilities. Findings from the study will also benefit school, public, and special libraries that are evaluating their access for patrons with disabilities. 相似文献