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1.
ABSTRACTReference librarians, specifically those working in academic health sciences environments, have expanded their roles and taken on new and unique responsibilities. While librarians at The George Washington University’s Himmelfarb Health Sciences Library continue to provide traditional reference services, they have gone beyond their comfort zone in many cases to become involved in activities that are outside of the librarian’s established role. This article describes the current roles of Himmelfarb’s reference librarians, as well as the way these librarians prepared for these roles and addressed the associated challenges. 相似文献
2.
Chat reference has presented a unique set of problems for reference librarians. Lacking the visual and auditory cues of face-to-face or telephone reference interactions, librarians providing service for the virtual desk have developed digital techniques and resourceful maneuvers to help them navigate this new frontier. Still, many chat librarians find it difficult to conduct a meaningful transaction using just words, software components, and a mastery of online resources. Technical and communication problems further complicate their efforts. However, virtual reference librarians are rising to the occasion and engaging in exemplary chat transactions that conform to the highest standards of service. 相似文献
3.
Students of reference service can better prepare for careers in serving today’s communities by not only being sensitive to the needs of all members of their communities but also serving as advocates for services for those who are disenfranchised. This column addresses the place of incorporating the philosophy and application of social justice into the education of information specialists who are preparing for careers as reference librarians. 相似文献
4.
《Legal Reference Services Quarterly》2013,32(2):67-82
This article examines the duties and liabilities of legal reference librarians to provide legal information to all sorts of patrons. While some law librarians may be bound to provide extensive reference service to specific patrons as a result of laws or court decisions, most librarians are only under those requirements determined by the local library or its governing body. Inadequate legal advice, instead of good legal reference service, can result in librarian malpractice and liability, with varying degrees of harm to the patron as well. A proposed hierarchy of patrons, with differing levels of service to be rendered is proposed. The final section deals with alternative means of legal information delivery, which would take the burden away from law librarians. 相似文献
5.
Mary Wilkins Jordan 《The Reference Librarian》2014,55(3):196-211
With staffing and funding shortages and rapidly changing expectations from patrons, what is actually happening at the reference desk in today’s libraries? Understanding the needs today’s reference librarians face can be useful in developing ways to support those needs. Asking them to make some predictions on the future of public library reference work gives Library and Information Science (LIS) students, and libraries preparing for the future, a valuable look at the expertise provided by experience. This understanding will help make some realistic decisions about reference staffing and service needs and provide some guidance for those aspiring to careers in public library reference. 相似文献
6.
文章从数字参考咨询服务概况、参考咨询服务模式、参考咨询服务对象和服务内容、用户教育及参考馆员资质等五个方面较为详细地介绍了美国加州大学尔湾分校(University of California,Irvine,经常简称为UC Irvine或UCI)图书馆的数字参考咨询服务,指出其成功所在对我国高校图书馆数字参考咨询服务的启示。 相似文献
7.
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本文通过分析读者和参考咨询人员各自的心理、生理特点及行为规律,探讨了各自对参考咨询环境的不同要求。并以此为基础,本着以读者为中心、兼顾参考咨询人员的原则,提出了一种理想参考咨询环境的基本模式。 相似文献
8.
In 2008, the University of Louisville’s (UofL) Ekstrom Library printed reference collection numbered almost 30,000 volumes. Copious collecting and sparse weeding built up the collection during the era before the Internet. There had been considerable reluctance to address its more outdated sections due to competing priorities and inertia. A change of leadership as well as the recognition of changing use patterns had lessened the need for such a large collection. In 2011, three librarians began a title-by-title review process that resulted in an 86% reduction of the reference collection by 2014. This article describes that process, summarizes the results, and discusses the benefits and disadvantages of this approach. 相似文献
9.
《The Reference Librarian》2013,54(43):183-193
While reference librarianship is an exciting profession, some librarians become disillusioned and acquire negative attitudes toward the profession, library education, the professional literature, and their cleints. One way for practicing librarians to overcome these feelings of burnout is to teach their specialty in formal courses. The benefits of reexamining one's specialty in the broader perspective needed to teach it, as well as reviewing the professional literature in preparation for the classroom, will have positive benefits for the students in the classroom, the clients in the library and the individual reference practitioner/teacher. 相似文献
10.
ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
11.
《College & Undergraduate Libraries》2013,20(2):89-102
ABSTRACT Utah State University has successfully implemented a service that incorporates e-mail reference and an appointment-based model. The advantages of the Term Paper & Research Assistance service are reviewed. The program incorporates a great deal of flexibility for the participating librarians and the clients they serve and eliminates the need for a “coordinator.” Use statistics and positive student feedback have underscored the service's potential for future growth. 相似文献
12.
《The Reference Librarian》2013,54(54):3-10
The current developments in technology and the various societal forces that are driving the major changes in librarianship are very similar to what was recognized as the birth of reference services during the latter half of the nineteenth century. Reference services evolved partly as a result of the spread of education which was iin a state of explosive development. As the general population of the time became better educated, more emphasis was put on the use of the library as an integral part of the educational curriculum. Libraries realized they needed skilled smmg to explain or instruct users in how to use the library and the collections. The intermediary between users and the library collections eventually came to be called reference librarians. From these beginnings, the role of reference librarianship has evolved to its present state. This paper discusses the current state of reference librarianship and the roles and duties of today's reference librarians. 相似文献
13.
《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):153-180
Abstract In spring 2006, 404 medium-sized academic libraries participated in a survey to determine their reference-staffing practices. A medium-sized academic library is one affiliated with a bachelor's degree granting institution where the FTE enrollment is 3,000-9,999. Libraries reported their type of service model, number of questions asked, number of staff, variety of service points, types of staff utilized, hours and other factors used to make staffing decisions. What are the staffing practices in reference departments at medium-sized academic libraries? How many reference and non-reference librarians are scheduled to work at reference service points? How many questions are typically asked during a week? Are students or support staff utilized? What type of model is most prevalent-one central desk with one librarian, several distributed desks with one or more staff members, a tiered service model or something else? What factors do reference managers consider when determining the hours and types of staff scheduled? These questions, and more, are explored in this report. 相似文献
14.
《The Reference Librarian》2013,54(38):191-200
The relationship between reference librarians and technical services librarians has often been strained. In our changing technological and organizational environment, it is imperative that reference librarians and technical services librarians share responsibility for improving this relationship. One way for this to take place is for individuals to become more "accountable" to their colleagues. This article provides accountability guidelines for both reference and technical services librarians which, if followed, can result in increased communication and a better understanding of the roles, concerns, and needs of both reference and technical services librarians. 相似文献
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16.
袁红军 《中国科技资源导刊 (中国信息导报)》2014,(1):99-103
在动态能力理论分析的基础上,构建基于咨询馆员动态能力的合作式数字参考咨询服务模型,具体剖析
该模型中咨询馆员动态能力、咨询馆员成长、CDRS组织情境诸要素间的作用机理,梳理咨询馆员动态能力培育与提升
CDRS服务绩效之间的内在联系,为全面提升CDRS组织创新绩效提供可供选择的新思维、新方法。 相似文献
17.
《The Reference Librarian》2013,54(27-28):5-16
Reference librarians are persons who deal with users directly, providing services which cover a wide range of subjects and formals. Sometimes these librarians have subject expertise or are strong in certain areas. Serials librarians are also providing services to users but the nature of their contribution is sometimes overlooked, often misunderstood. The serials librarian can provide a useful link to the world of periodicals, journals, directories and other reference sources because he or she is familiar with the types of materials available, the treatment of serials, and the problems which are posed by this format's complexity. This paper presents the role of the serials librarian not only as a technical services professional, but also as a valuable associate to reference and public services. The main purpose of this discussion is to describe ways in which both reference and serials librarians can work together toward the ultimate goal of providing quality patron service. 相似文献
18.
The Robert W. Woodruff Library, Atlanta University Center, recently restructured its system for information service delivery by moving from the traditional one-desk model to a dual component model that is delivered from two service points in close proximity. Under the former system, services were solely delivered by reference librarians. The new system offers the same array of information services provided by a combination of librarians and library support staff who have received special training. The observed outcomes have been a higher quality of customer service delivery, an increased use of research consultation services, a more informed and engaged library staff, and increased opportunities for reference librarians to make campus visits. This article outlines the entire process from conception to implementation, including staff training requirements, statistical data, and future implications. 相似文献
19.
《The Reference Librarian》2013,54(93):43-57
Abstract The climate of change in music reference represents a challenge to librarians. The three issues in the library literature that probably have the greatest impact on music reference service and are the subject of this paper are changes in users, sources, and modes of access to sources. These three issues are certainly related, as users need to use sources, and they need to know how to access them in order to use them. Reference librarians are called upon to mediate this process. Music library collections have their own peculiarities, however. Because they contain a wider variety of materials than many other kinds of library collections, reference librarians for music collections must be aware of the format, content, and intended uses of these materials, as well as the research patterns of their patrons. In the recent past, as cultural norms have changed with the paradigm of Western culture, users have wanted to use music libraries in new ways, and librarians are challenged to accommodate them. The musical genres used and requested by today's library patrons are different than they once were, both for listening and for academic study. Musical reference sources are being issued in electronic formats, and this represents a challenge for some users. The expanded use of interlibrary loan and electronic access to materials represents new opportunities and challenges. Music librarians are being called upon to provide services to patrons they may never see. 相似文献
20.
《The Reference Librarian》2013,54(30):207-224
Earlier articles on continuing education for reference librarians describe the major methods used and their shortcomings. The premise of this article is that reference librarians will be able to make the greatest gain in their continuing education if they develop a long-range plan instead of relying on isolated, sporadic, unrelated or unvalidated activities. Self-directed contract learning can be the cornerstone of a long-range plan for continuing education. This article reviews the earlier literature, describes the eight steps of the contract learning process and presents serveral sample contracts. It describes the experiential learning model and learning styles. It also expands on the steps of identifying learning needs and resources by describing specific competencies for reference librarians and by listing a wide range of available learning resources. 相似文献