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1.
Organizations considering green IT initiatives seek to reconcile two significant goals: environmental sustainability (“doing good”) and business profitability (“doing well”). These two purposes, however, are not necessarily aligned and can engender a dilemma in which investing to achieve environmental sustainability may threaten business profitability to some extent. Thus, this research builds on the theoretical perspective of corporate ecological responsiveness and proposes three types of strategic drivers for green IT initiatives (economic, authority, and moral drivers). How various types of organizations may be motivated by these green IT initiative drivers will affect whether organizations can reconcile the objectives of environmental sustainability and business profitability. We further deduce findings from multiple case studies of eight organizations in China and Singapore. The findings illustrate that the characteristics of any given organization influence why various driving factors affect their green IT initiative decisions. Additionally, “doing good” and “doing well” are reconciled when organizations consider the short-term investment and long-term benefit, design appropriate strategy, and receive severe external pressure. We also discuss contributions to research and practice. 相似文献
2.
Knowledge management (KM) impacts have typically been examined on the value of knowledge to organizations but not individuals. This paper uses survey data (186 employees) and qualitative data (300 + employees) at the National Aeronautics and Space Administration to examine the effects of four KM mechanisms (social learning, learning from others through IT, learning from IT, and IT-based knowledge substitution) and common knowledge on the individual and organizational value of knowledge. The results indicate that common knowledge and the two interpersonal mechanisms (social learning, learning from others through IT) enhance the perceived value of knowledge at both levels, but both mechanisms that rely on IT for the knowledge (learning from IT, IT-based knowledge substitution) reduce the perceived knowledge value at one level and have no significant effect at the other level. Further, common knowledge strengthens the positive effects of both interpersonal mechanisms, and weakens the negative effects of IT-based knowledge substitution, on perceived value of knowledge at both levels. 相似文献
3.
When we recognize the development and use of information technologies as an emerging global public good, we can move away from the stark dualisms of profit versus human rights, market share versus accessibility, and competition versus inclusion, to an understanding of how both public and private interests are at play in the development of this global public good. Governments, industry, and disability advocacy organizations are all involved in the construction of this public good in a complex three-way dance. We argue that in the context of this three-way dance it is possible to create a common ground between disability advocacy organizations and the IT industry by developing tools that address the tensions that arise from their differing motivating forces. Specifically, we argue that three sets of tools—regulation, developing ease of use products and standards, and using education to increase the market strength of people with disabilities as consumers—can change the relationships between these two communities of interest in ways that will benefit each. 相似文献
4.
In recent years, organizations have made significant IT investments, including digital transformation programs, with the aim of enhancing the quality and delivery of services, and creating greater value for stakeholders. However, deriving value from IT investments and digital transformation necessitates, among other factors, a solid mastery of the IT function. In light of this, IT Service Management (ITSM) has emerged as a crucial and widely implemented approach to managing an organization's IT function, with the goal of achieving both operational and strategic benefits. Yet, despite its wide adoption, this approach has been undertheorized by academics, and there is limited understanding of the impacts that ITSM can generate for organizations as well as the mechanisms through which these impacts are achieved. In order to address this problem, this paper performs a systematic literature review examining research published on ITSM between 2012 and 2021 in order to understand what has occurred rather than what could or should be expected. Based on the findings, the paper advances that ITSM should be considered a Management Control System that includes a variety of control practices to achieve greater performance, transparency, and customer-focus within the IT function. It is also argued that these outcomes in turn increase client satisfaction and business/IT alignment. A model of the organizational impacts of ITSM is developed and ITSM is suggested as a subject for further, richer research into IS controls. 相似文献
5.
Cloud computing is an IT service paradigm that can, if used meaningfully, enhance traditional health IT approaches and offer major benefits to the healthcare industry. However, its adoption by healthcare organizations has been accompanied by diverse challenges that could impede its meaningful use. Decisions about its adoption should be made after serious consideration of relevant industry-specific factors. Whereas the literature has focused on cloud computing adoption in general, the industrial specificities that influence the decision to adopt cloud computing in the healthcare context have yet to be systematically addressed. We reviewed empirical studies on both information systems and medical informatics to investigate the determinant factors of the cloud computing adoption decision in healthcare organizations and the industrial specificities of those factors. Based on the results of our review, we proposed a conceptual framework of cloud computing adoption studies in healthcare and made seven recommendations for related future research. Our research contributes to the theory by providing a comprehensive list of industry-specific factors that influence cloud computing adoption decisions in healthcare and explains their specificities for the healthcare industry. For practitioners, the identified factors serve as a checklist that informs healthcare organizations’ decision making regarding cloud computing adoption. 相似文献
6.
Information technology (IT) engagement is defined as a need to spend more time using IT. Practice-based examples show that IT engagement can have adverse effects in organizations. Although users can potentially get more work done through IT engagement, observations show that the users might jeopardize their well-being and hamper their work performance. We aimed to investigate this complexity in the research on IT engagement by examining its potential antecedents and outcomes in organizations. Considering the potentially mixed outcomes, we developed a model to examine the effects of IT engagement on personal productivity and strain. We also aimed to explain the antecedents of IT engagement by drawing on the collective expectations for IT use. In particular, we examined the extent to which normative pressure on IT use drives users’ information load and IT engagement. Finally, we sought to understand whether users’ attempts to avert dependency on IT use reduced their IT engagement. Several hypotheses were developed and tested with survey data of 1091 organizational IT users. The findings help explain the role of normative pressure as a key driver of IT engagement and validate the positive and negative outcomes of IT engagement in organizations. 相似文献
7.
Information technology (IT) has transformed business practices in the last several decades: operations, product strategies, distribution, and customer service have become increasingly dependent on IT. Moreover, IT has changed its orientation from that of pure operational utility in the 1960s and 1970s to that of a competitive weapon in the 1990s and today. These phenomena have affected the way modern organizations are managed, as well as the way IT affects the strategic activities of an organization's value-chain.In particular, aligning an organization's business and IT strategies in order to deliver higher business performance presupposes a strategic business opportunity to which information systems technology is integral. In other words, Strategic Alignment between business and IT can have a positive business impact only if we see an organization's IT components as parts of a well-integrated organizational system. If business strategy is viewed separately from IT strategy or IT strategy is viewed only as a “support” tool, then there is little likelihood that the above positive impact of strategic alignment can take place.This research suggests, develops and tests a strategic co-alignment model by examining three types of integration that impact the planning process and the overall performance of information-intensive organizations: technological integration (TI), functional integration and strategic integration (SI).The results of this research yield some useful set of guidelines for theory building for IS, as well as for the business practice aspect of IS: most interesting is the role of consistency (co-alignment) between an organization's business and strategic information systems plans to improve overall firm performance. Other recommendations include having a high degree of involvement of IS executives in corporate planning, the use of outsourcing services to promote organizational systems integration, and the importance of internal coordination mechanisms to facilitate both systems consistency and lower transaction costs. Finally, this study has employed cluster analysis and discriminant analysis to interpret the research findings. 相似文献
8.
Information technology (IT) incidents that make data inaccessible may cause businesses to lose customers, reputation and market position. Previous studies on information management have identified data availability as a key priority, and the literature on disaster recovery and business continuity describes ways of preparing for and avoiding IT incidents. However, no frameworks for information system continuity management (ISCM) have yet been validated. This research draws on a framework for business continuity management, and extends it to the context of information systems. The framework is validated in a survey of IT managers and chief information officers in large private and public organisations operating in Finland. The results suggest that the embeddedness of continuity practices in an organisation has perceived business impacts whereas, in contradiction of previous theory, there is no such direct relation in the case of organisational alertness and preparedness. The theoretical contribution is to validate the ISCM framework statistically. On the practical level, social factors such as committed managers and employees are influential in decreasing negative business impacts. Further research on the embeddedness of continuity practices is called for. 相似文献
9.
The existing research literature suggests that six main factors influence the collaborative behavior of workers. Collaborative behavior has a crucial impact on the thriving of an organization and its human capital, being a necessary condition for motivating workers to share and exchange their knowledge. The relevant factors are: the workers’ identification with the organization; self, means and external efficacy; human resource management practices; perceived organizational support. While previous studies have dealt with these factors as sub-groups, the current study proposes and tests an integrative model that combines all of them, and adds a new factor: employment contract. The model was validated on IT workers from several sectors. 相似文献
10.
Prodromos D. Chatzoglou Anastasios D. Diamantidis 《International Journal of Information Management》2009
There has been considerable theoretical work on the role of information systems (IS) in creating competitive advantage and enhancing organizational performance. The literature identifies a consistent lack of success by organizations in achieving business benefits from their IS investments and in particular their difficulties in obtaining a sustainable competitive advantage. A great deal of debate appears to exist nowadays related to the participation of information technology (IT) risks to organizational performance. Previous research has dealt with the examination of the existing relationships between the implemented information technology and firm's performance variables. This research focuses on the IT impact on firm's non-financial IT risk. The research was conducted using questionnaires that were sent to world's five hundred largest corporations as they were published in the fortune magazine (European edition, No. 14, 2003) and to Greek companies. The results indicate that IT risk factors affect mainly coordination and partially information ability but not productivity. Furthermore, the most significant risk factors affecting business performance are management ability, information integrity, controllability and exclusivity. 相似文献
11.
This paper extends previous studies on knowledge management by analysing factors affecting Web Knowledge Sharing (WKS) in small- and medium-sized enterprises (SMEs). In addition, the impact of WKS on organizational innovation and the moderating effect of IT skills on this relation are analysed. Grounded in the technology-organization-environment (TOE) theory and the resource-based view (RBV), this paper develops an integrative research model, which analyses these relations using structural equation modelling on a data set of 535 Spanish SMEs. Results suggest that technological and organizational factors – IT expertise and commitment-based human resources practices – positively influence WKS, while the contrary is found for environmental factors (customer power). In addition, results show that WKS contributes positively to organizational innovation, though support for the moderating effect of IT skills in this relation is not found. The main conclusions of this research can be valuable to SMEs that use or intend to use Internet technologies for knowledge management. 相似文献
12.
This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to support research; to facilitate other researchers’ search for relevant studies; and to propose areas for future studies within this area. In addition, we provide IT managers with useful information on ITSM and ITIL, based on research-based knowledge of their implementation. The review results suggest that motives, critical success factors, implementation status, and benefits are the most frequently studied areas, and that each of these areas would benefit from further exposure. 相似文献
13.
《International Journal of Information Management》2017,37(6):566-575
Historically, organizations owned and controlled the information technologies (IT) their employees used: telephone, inter-office memos, mainframes and timesharing systems. Today, employees often want to use their own IT: not only personal smart phones and tablets, but also Twitter and Google Docs. This new trend can diversify and extend enterprise IT infrastructure, but leaves organizations struggling with technology uses that they cannot control. With the emergence of new technological paradigms in consumer markets and organizations, the management of IT infrastructure requires a more pragmatic and holistic approach that goes beyond simple technological considerations. In this paper, we present a three-part framework—technology, people and practice—that helps managers understand and mitigate these tensions. Drawing on two empirical studies of European executives and consultants form multiple management consulting firms, the paper further outlines changes taking place along the three aspects of the framework. It concludes by discussing three distinct approaches to the management of organizational IT infrastructure (passive, reactive, and pragmatic), and by offering greater insight regarding a pragmatic approach. 相似文献
14.
The term technochange refers to technology-driven organizational changes and covers the broad spectrum of aspects that are related to and have an impact on changes within organizations. Technochange processes are usually managed by change managers, who are responsible for successfully accomplishing the IT-related tasks in their projects, as well as every other structural and organizational dimension related to the implementation of technochanges. This paper discusses what competencies managers should have to carry out these processes effectively. On the basis of the existing literature, interviews with experts and case study research, we identify and test a set of IT- and non-IT-related competencies that are essential for managing technochange processes within and among organizations. Further, this paper presents a model for assessing and allocating project managers to IT technochange projects that match their competencies and skills. This model could also serve as a tool for developing technochange management competencies via targeted training programmes. A case study demonstrates how the assessment model can be used in practice. Finally, we make some suggestions for future research in the fields of change management and IT. 相似文献
15.
Information systems (IS) service organizations are increasingly more concerned with their ability to co-create digital services with customers in service ecosystems. Practitioners and researchers, however, lack understanding of which organization mechanisms effectively contribute to IS organizations’ innovation practices. Grounded in service-dominant logic, we hypothesized that process reference frameworks (PRFs), such as the IT Infrastructure Library (ITIL), act as institutional arrangements through their norms, rules, and practices, enhancing IS organizations’ ability to innovate digital services. Data collected from 159 IS organizations confirmed our hypotheses, showing that effects on digital service innovation are mediated by an organization’s digital service climate and co-creation practices. This study makes four major contributions. First, our results contribute to the literature on service-dominant logic and the role of institutional arrangements in facilitating service innovation in service ecosystems. Second, our study offers a novel understanding of PRFs’ role in value co-creation and digital service innovation. Third, by introducing the digital service climate from existing theoretical frameworks that might assist in conceptualizing the role of culture and shared meaning, our study contributes to further theorizing on the social factors that influence service ecosystem practices. Finally, our findings can motivate IT managers to consider using PRFs to develop capabilities for creating business value together with customers. 相似文献
16.
《The Journal of High Technology Management Research》2005,16(1):59-87
The implementation of Six Sigma programs must take into consideration the level of technological intensity of the organization to determine the relative impact of program design factors and the applications for electronic business on sustainable competitive advantage (SCA). From a Dynamic Capabilities Model perspective, this research studies the moderating effect of technological intensity on the relationships among Six Sigma program design factors, e-business applications, and SCA for sixty-six manufacturing and service organizations. Technological intensity of a firm is defined as the level of research and development (R&D) expenditures as a percentage of corporate sales revenues. Corporations with greater technological intensity invest more heavily in Research and Development to become more competitive. Factor analysis for ten Six Sigma program design items resulted in five program design factors. High technological intensive firms are perceived as attaching a greater importance to certain design factors that are related to electronic-business practices, as compared to other design factors for low technological intensive companies. Similarly, different program design factors are associated with SCA for high-tech than for low-tech companies. Finally only high-tech companies have applications of Six Sigma to electronic-business practices that are correlated with SCA. The recent evolution of Six Sigma programs from manufacturing companies to service organizations suggests competitive opportunities exist for firms to enhance their success, especially in terms of process improvement design factors and applications to electronic-business. 相似文献
17.
《International Journal of Information Management》1996,16(6):413-427
Management effectiveness is strongly influenced by the quality and availability of the information resource available to managers. This is partially dependent upon the information and communication technologies which transport events, data and knowledge from isolated consciousness to individual and collective awareness. However, the use of these technologies rarely occurs in isolation. Rather, it is embedded in a far wider organisational context which recognises the politics of decision making and technical change, and the broader culture and experiences of organisations. Central to this is understanding how information technology (IT) investments cause organisations to reflect on the importance of their processes of communication and the value they place on information. A key part of this organisational flux acknowledges that IT applications are built on the existing systems, structure and past experiences of the organisation. Accordingly, investments in IT form part of an ongoing organisational development. Such intangible aspects create a dilemma for management in that they prove problematic to evaluate using conventional approaches to cost justification. By drawing on a series of case studies, questionnaires and interviews, this paper suggests a fresh approach to this dilemma by developing the concepts of dependency, legacy and heritage. The paper concludes by recognising that current approaches to investment appraisal emphasise a narrow, short-term perspective which focuses on a single investment, rather than on a continuous investment stream. 相似文献
18.
Colin Ashurst Alison Freer Jessica Ekdahl Chris Gibbons 《International Journal of Information Management》2012
Innovation is a major strategic issue for many organizations. This paper reports on findings from 10 case studies of successful IT-enabled innovation covering a wide range of organizations and projects. They were carried out as an exploratory study to identify practices that contribute to innovation and specifically consider the implications of a focus on innovation for earlier work on benefits-led approaches to IT. 相似文献
19.
Eduardo Ramos Luiz Antonio Joia 《The Journal of High Technology Management Research》2013,24(1):30-41
Two important problems have been observed fairly frequently among information technology (IT) professionals, namely turn-over – where the IT professional moves to another company but still remains in the IT sector – and turn-away, in which the IT professional abandons the area in order to occupy a position in a different area, either in the same company or in another, sometimes assuming a managerial function. Few research papers were found with respect to the latter phenomenon. Based on that, the main thrust of this work is to understand how and why IT professionals in Brazil abandon their area, identifying typical characteristics in their career transition. Thus, from a literature review about career development and the analysis of the data collected, eight research hypotheses were developed in order to be analyzed by the researchers. A multiple case study method with several units of analysis was applied in two large companies in Brazil. In-depth interviews were conducted with IT professionals who had migrated to other areas within their organizations, they being considered the unit of analysis. The results accrued from this research reveal that IT professionals in Brazil need to have more growth opportunities than either their companies have been able to offer them or it is possible to offer within the technical arena. 相似文献
20.
信息技术与企业绩效的作用机制：国内外实证研究的评述与思考 总被引：1，自引：0，他引：1
信息技术与企业绩效之间的作用机制,是西方学者研究的热点问题.对欧美近十年和中国近两年来的实证研究文献进行了综述,通过对西方和中国背景下实证研究的比较分析,认为西方的实证研究结论,对现阶段中国企业的信息化实践具有借鉴意义,有些则未必适用.我国企业处于信息化的较低级阶段,信息技术的应用绩效,受到信息化发展阶段的影响,受到环境、组织、文化、员工等不同层次变量的综合影响.未来国内的实证研究,宜考虑结合中国的情景因素,进一步研究信息技术、环境、资源、战略、组织与企业绩效的相互联系. 相似文献