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1.
Abstract

Historically, non-lawyer patrons in law libraries have been viewed with discomfort, and library services, even in libraries open to the public, have been geared toward members of the legal community. However, changes in both the needs of the public and in the demographics of library patrons are challenging the traditional allocation of services in public law libraries. This article discusses the reasons for the traditional allocation of services, the cultural and economic forces that are bringing the public to law libraries in greater numbers, and new modes of service that can better meet the needs of public patrons.  相似文献   

2.
《The Reference Librarian》2013,54(58):101-106
Abstract

Effective reference services and collection development in a small academic library depend upon collaborative planning and performance by the entire library staff. Coordination of library activities and understanding of the library and college mission are the foundations of a program responsive to the needs of the college community. Partnerships between the library and classroom faculty ensure that curricular needs are satisfied through activities as diverse as bibliographic instruction and materials acquisition. Traditional interactions have been greatly enhanced through rapid advances in telecommunications, offering librarians additional tools for faculty outreach.  相似文献   

3.
《The Reference Librarian》2013,54(72):179-194
Abstract

The breadth and depth of subjects and the size of user population of a major university library demand a well-organized reference service. To manage such diverse disciplines and clientele, librarians rely on each other for shortcuts recorded and saved in a staff-access vertical file. A team approach of sharing useful reference sources helps all reference librarians improve their service to library users. If reference staff can efficiently store and organize fugitive material that can be shared by all staff members, they can use that material to meet immediate ready reference needs, and later develop sophisticated information-access tools such as pathfinders and knowledge bases.  相似文献   

4.
SUMMARY

A new model of library instruction assessment-a 360° analysis-is needed to address the many facets of the teaching process. This model establishes interconnections in all aspects of instruction and requires a multi-faceted approach that incorporates assessment in every stage of teaching and learning. At The University of Montana Mansfield Library, the design and development of the library instruction program is being purposefully evolved into a cycle in which assessment is embedded through 360°, is integrated at the program level, addresses the individual needs and professional development of library teaching faculty, provides substantive data for communication with administrators and the campus community, and builds on the cycle of assessment defined by Angelo and Cross (1993).  相似文献   

5.
[目的/意义]新时代赋予图书馆新使命,需要重新认识新时代图书馆发展的特点,构建图书馆学理论架构,明确新时代图书馆学教育变革方向和培养目标。[方法/过程]使用比较分析法和系统分析法对传统图书馆与新时代图书馆、传统图书馆学与新时代图书馆学进行归纳与总结。[结果/结论]新时代图书馆发展的根本问题是服务能力问题:从资源能力到服务能力,从传统服务能力到新型服务能力,构建新型服务能力体系。在新时代,图书馆学学科研究范式需要全时空转移,推动图书馆学学科体系从学科特性、研究对象、发展模式、核心能力、技术方法和学科属性等层面不断变革。  相似文献   

6.
《The Reference Librarian》2013,54(67-68):187-201
Summary

In planning for a major traveling exhibit in UCLA's undergraduate library outreach was a priority. Programming and publicity targeted segments of the campus and community both as participants and as attendees. This collaboration came to fruition in an exciting array of programs that brought many people into the library and demonstrated the strengths of collections, resources and services to new audiences.

UCLA's College Library, the undergraduate library that recently returned to its historic and award-winning Powell Library Building, was a site for the ALA-Smithsonian traveling exhibition, “A More Perfect Union: Japanese Americans and the United States Constitution.” The Programs and Exhibits Committee of the Library surrounded the display of this material with several months' worth of diverse community and campus programming. Events involved staff, faculty, students, local K-12 teachers, members of the Los Angeles Japanese American Community, writers, film makers, even a movie star (this IS Los Angeles)! In addition to highlighting the strengths of UCLA's Library collections through traditional means, a variety of media and multimedia programs and events supplemented the exhibit.  相似文献   

7.
ABSTRACT

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and reference desks at the University of New Orleans Library. The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merge at their library.  相似文献   

8.
ABSTRACT

WiLS is a non-profit organization with over 500 libraries and cultural institutions as members. It facilitates collaborative projects and services to save members time and money and to advance library service. WiLS is designed to be a nimble organization; our staffing structure, membership and cost recovery models, virtual office environment, and service development processes all allow WiLS to anticipate and respond to member needs. We take a unique approach to designing new services to meet those needs, one which is like creating a tapestry. As we begin to conceive of the service, an outline appears on the cloth, but it is faint and difficult to recognize. As we learn more, the outline becomes clearer and we see not only the shape of the service, but begin to see the details that add threads to create the color and texture of the work. By the time we have completed the process, we have a full understanding of the service we may offer, and the full picture with all of its detail has emerged. Any “art” that we conceive and create comes from who we are and the environment in which we are creating. In this article, we’ll share more about our organization and the foundations that make us who we are, along with the process we use to develop our service tapestries.  相似文献   

9.
Summary

Given the diverse nature of most academic reference units, agreement in service philosophy is not always possible and seldom occurs on its own. When conflicting philosophies coexist within the same reference department, library users may receive various levels of service from different individuals. This can be confusing and disappointing to users. In order to provide service which is consistent in nature and scope, individuals within the department staff must embrace the same or very similar service philosophy. It is the role of the department chair to lead the unit toward a service philosophy which all members of the department can embrace. The overall nature of this philosophy, while reflecting the library's mission and existing resources, should be based primarily upon the department's shared values. Discovering these values can be an exciting and informative process.  相似文献   

10.
文章基于当前我国高校改革发展中长期规划与国家文化体制改革的宏观视野,对高校图书馆服务社会化作出新的解读,并认为高校图书馆服务社会化既是高等教育改革发展的必然要求,也是顺应国家文化体制改革的客观需要,还是高校图书馆自身科学发展的现实选择。高校图书馆应该在立足于服务高校教学和科研的同时,主动在公共文化服务体系建设和赢利性知识服务这两条路径中采取适当的策略真正逐步实现服务社会化的目标。  相似文献   

11.
ABSTRACT

The library implemented a new service model focusing on improved expertise, efficiency, and morale during a period of leadership change and workforce reduction. Implementation of a Disney-type service model helped identify skill sets for departmental reorganization. Hiring methods targeted candidates that best fit expectations for the changing needs of the library. New service goals led to improved skills, better personnel matches, and increased dedication. Results included several University Library monetary awards, as well as patron comments that directly related to the changes. The goal-oriented plan implemented by the library addressed a work-force reduction and created a new, highly appreciated service model.  相似文献   

12.
《The Reference Librarian》2013,54(83-84):71-81
SUMMARY

Librarians are well positioned to embrace the journey towards a learning culture; we have resources and we have incentive! Teetering on the edge of information technology, libraries are committed to continuous change for the benefit of our customers. To fulfill this promise, staff must keep pace with new technologies, products, and an increasing demand for new services in an environment with shrinking human resources. There is more to learn and less time in which to learn it. This paper describes a proactive, team-based approach used to create a learning culture in one library. Staff act as peer learners and teachers to educate themselves and each other about all aspects of their reference work such as approaches to service, orientation for new members, learning and evaluating new tools, and discussing the development of new services. The whole is greater than the sum–this dynamic, shared learning environment embraces diverse learning styles including discovery, discussion, demonstration, presentation, homework, questioning, and hands-on practice. Analysis of feedback from students and challenging questions at the reference desk grounded the experience and made it immediately relevant and useful. This strategy furthers the goal of the learning organization where members share the responsibility of learning. The outcomes are an enriched collective knowledge and understanding, a sustainable model for continuous learning, social connectivity, and team experience.  相似文献   

13.
ABSTRACT

Establishing Publication Services in the library at the University of Graz did more than broaden the service portfolio of the library. A convergence of expertise at the library, needs of researchers at the university, and ongoing changes in scholarly communication also contributed to the evolution of the library's role and profile. The new services offer first-level support for matters pertaining to scholarly publishing and communications. Furthermore, Publication Services has developed into a knowledge sharing platform, extending beyond the library to other administrative departments and creating a community of practice.  相似文献   

14.
《The Reference Librarian》2013,54(95-96):113-124
Abstract

The Tampa-Hillsborough County Public Library, as a county government agency, is required to follow a specific budget planning process in order to obtain funding for library programs and services. One tool of this planning process-the “decision unit”-requires advanced planning and continued evaluation of potential and existing library services. Prior to receiving funds for any new service, performance measures must be established in order to measure the success of the service in relation to the public money invested. This article will look at the evaluation process built into the funding of the library's participation in a statewide virtual reference service and the implications for continuation and/or expansion of this service based on continued assessment.  相似文献   

15.
《The Reference Librarian》2013,54(83-84):131-144
SUMMARY

In these times of extraordinary development in information and communication technologies (ICT) many new tools and services, and traditional tools, such as the catalog, could be developed or enhanced by librarians to effectively support the academic community in teaching and learning. This paper will discuss how social interaction between technical and public service librarians could enhance library services to the academic faculty and students during these demanding times of technologies and information overload. The paper will also point out that the team approach to library services can improve social interaction between librarians when the perpetuation of the traditional academic organizational model is not efficient enough for the faculty and students' need-driven use of information. Rapid changes resulting from ICT demand constant social interaction that would be facilitated by establishing working teams for specific tasks.  相似文献   

16.
《Public Library Quarterly》2012,31(4):388-409
ABSTRACT

Results of two surveys and a study process for public library members of a Kansas regional library system are described. Information and observations are presented from participants who identify seven key areas for development including the library’s (1) relationship with its community, (2) accessibility and services, (3) technology, (4) e-readers and digital collections, (5) physical space, (6) staffing, and (7) funding. Two general themes–re-purposing of existing physical space and increased growth of the virtual library–are identified. Public librarians may frame the areas for change in the context of their own experiences and planning for the future.  相似文献   

17.
在传统图书馆向数字化图书馆转型过程中,图书馆的服务模式发生了转变,个性化知识服务成为图书馆信息服务的主流。服务理念与服务方式的变化无论从思想上,还是从专业知识技能上,都对馆员提出了新的要求。图书馆应转变管理理念,采取各种措施提高馆员的服务能力与水平,以满足用户的需求。  相似文献   

18.
Abstract

A new library in San José opened on August 1, 2003. This library is the result of a unique collaboration between San José State University Library and the San José Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged, the University Library merged government publications reference functions into the general reference service of the Reference department. Depository library status at the federal and state levels impacted the planning and implementation stages. This paper discusses the background, planning, and implementation of merging the reference service for government publications, first within an academic environment and then in the unique joint library environment.  相似文献   

19.
FROM THE EDITOR     
Abstract

This paper reports on a survey of faculty perceptions of the role of the library in online distance education. The study is second in a series of related studies exploring The Pennsylvania State University's library services to patrons at a distance. In 2004, faculty of the World Campus (Penn State's online distance education program) were surveyed on their perceptions of e-learners' research needs. The faculty responded to questions on how their students access research information for their courses, whether they require their students to use the library as part of their courses, and their expectations of the library as an academic support service. The survey revealed that 60% of the responding faculty supply all of the required research information to students in their courses, and 62% do not require students to use the library as part of their course(s). The study concludes that online, distance-education faculty members have minimal to moderate expectations of the library in supporting their teaching and their students' research needs. Moreover, the study shows a significant lack of faculty awareness of existing library services and resources available to the e-learning community.  相似文献   

20.
As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a project plan for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Rhea Rubin's (2006) Outcome Measurement model. The article reviews the relevant literature, analyzes the current internal and external climate in which the service will be implemented, discusses the logistical aspects of the service such as cost, delivery method, and staffing, and concludes by determining the goals and outcomes of the service based on these factors. This article is the first in a series of three articles that together make up an entire project planning and management document, including planning, marketing, and assessing the service. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.  相似文献   

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