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1.
《The Reference Librarian》2013,54(72):179-194
Abstract The breadth and depth of subjects and the size of user population of a major university library demand a well-organized reference service. To manage such diverse disciplines and clientele, librarians rely on each other for shortcuts recorded and saved in a staff-access vertical file. A team approach of sharing useful reference sources helps all reference librarians improve their service to library users. If reference staff can efficiently store and organize fugitive material that can be shared by all staff members, they can use that material to meet immediate ready reference needs, and later develop sophisticated information-access tools such as pathfinders and knowledge bases. 相似文献
2.
《The Reference Librarian》2013,54(91-92):39-51
Summary The evolution of electronic sources has had a significant impact on reference collections in libraries, and public library reference collections are no exception. Evaluating, selecting, and organizing sources to meet the needs of public library users has always been a fundamental role of public librarians. However, now they have the added responsibility of evaluating electronic resources and deciding whether the electronic sources will supplement or replace traditional paper reference sources. Issues of authority, accessibility, cost, comfort, and user education must be carefully weighed during this evaluative process. 相似文献
3.
《The Reference Librarian》2013,54(61-62):245-254
Summary The Internet opens a wide range of possibilities for accessing materials from both traditional sources and more volatile areas-personal homepages, e-mail and discussion groups archives. Though the role of reference librarians to find the most relevant information for our users seems monumental in this medium, it is an area that needs the objective, ethical expertise of the librarian and archivist. In this 50th year of remembrance of the Holocaust, the Internet is especially active with information on that historic tragedy. Excerpts from accounts by one Hungarian and one Norwegian political prisoner interned in the camps are included as illustrations of material which may not have been found using more traditional research tools. 相似文献
4.
《图书馆管理杂志》2013,53(3-4):335-350
Summary Providing quality reference services is more challenging than ever. In addition to traditional print sources, the information professional now has a dazzling array of databases, both free and expensive, readily available. Internet reference service has evolved quickly over the last decade, moving from a place of last resort to a mainstream application. Librarians have responded in many innovative ways to connect their customers with information available on the Internet. However, superior Internet reference service requires substantial investments in equipment that administrators will have to consider. Staff and customer training have become pressing needs. Providing access to appropriate databases and materials will become increasingly challenging. 相似文献
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6.
《The Reference Librarian》2013,54(69-70):313-326
Summary Ideally, when clients come in to the library, reference staff should be able to focus on their information needs and not be distracted by the disability. Questions like “How will he get into the building?”, “How can she use the catalogue?” and others, become important because they indicate barriers to the use of the library by persons with disabilities. If these are not addressed on an organizational level, they affect the individual with the disability, the service provider, i.e., the reference librarian, and the quality of the service provided. 相似文献
7.
《The Reference Librarian》2013,54(81):5-15
Abstract To be an effective academic head of reference in the 21st century will require many of the same characteristics and skills necessary in the 20th century. While the traditional ways of providing reference services are changing, the fundamental need to provide access to information remains, and effective utilization of staff and other resources is paramount. Balancing the increasing pressures from shrinking budgets, growing costs, proliferation of expensive electronic resources, and high expectations from faculty and students creates a greater need for strong management expertise. The head of reference must be both an exceptional manager and an exceptional librarian. 相似文献
8.
ABSTRACTAs academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences. 相似文献
9.
《The Reference Librarian》2013,54(69-70):181-192
Summary Reference services at ARIS are provided by a team of five staff—four educational professionals and one information services professional. This unusual structure was developed in response to the needs of teachers and practitioners in the adult literacy and basic education (ALBE) field in Australia. This paper describes ARIS and its activities, explains how reference services are provided and identifies factors that may influence the effectiveness of this model of service. It finds that although a full evaluation is required, this model is effective in providing services that meet the particular needs of teachers in this particular field. 相似文献
10.
《图书馆管理杂志》2013,53(1-2):217-226
Abstract A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success. 相似文献
11.
ABSTRACT This paper explores the changing role of the information professional in a dynamic environment in which technology, resources, information needs, and user expectations change very rapidly. The author's conclusion is that while some of the roles of traditional librarians may be disappearing, there are plenty of opportunities for proactive information professionals in the new information environment. There are new services, new expertise, and new job titles. Businesspeople recognize that technology is not everything; the human factor, a person to select, filter, and analyze information, is critical. Information brokers and library fee-based service staff stand at the forefront of this new environment, because they are already used to employing and continually improving these vital skills. 相似文献
12.
《Public Library Quarterly》2013,32(1-2):191-197
SUMMARY In the past, mid-sized public libraries left the literacy needs of their patrons to other agencies in the community, preferring to focus on the traditional library roles of being a center in the community for popular materials, community information, reference assistance, life-long learning, etc. As the literacy levels in the community weakened and began to affect both the status of a community and children's ability to learn, traditional services and literacy can be combined into a successful program that benefits all who participate. 相似文献
13.
《The Reference Librarian》2013,54(65):161-176
Summary The awareness of Web sources in reference service has risen in recent years as many reference librarians have become more Internet-minded. During the reference process, we often ask ourselves: can this question be answered by using the Web? The use of Web sources is expanding the amount of available reference information, enhancing individual libraries' collections, and, hence, providing better user service. There are many benefits in using the Web sources in reference service. There are also some drawbacks. Some useful Web sources are reviewed. The Web, when used properly, provides reference librarians with a valuable resource option to help improve their services in an effective manner. 相似文献
14.
《Public Library Quarterly》2013,32(3):43-55
Abstract The role information plays in socio-economic development can not be over-emphasized. People need different types of information in their day-to-day life and their information seeking behaviour also differs from person to person. In India, 70 percent of the population lives in rural areas. The access the rural population has to information sources is very limited. Libraries, in addition to other sources, form a major source of information. However, the libraries in rural areas, as observed from earlier studies, are traditional in nature and not well equipped to effectively cater to the information needs of the rural people. Non-existence of library legislation in various states of India is one of the factors which adversely affected the development of a library system. This present study examines the status of rural libraries in four states of India, the information needs of the people in the study area, and their information seeking behaviour. The study also examines the role of the latest IT techniques in improving the present status of rural libraries. This study concludes that the libraries existing presently in rural areas are in a poor state of affairs. Lack of adequate resources, financial and human, is identified as the major reason for the present status of rural libraries. As far as information needs, a majority of respondents look for information relating to development schemes, employment opportunities, education, health, etc. Mass media including newspaper, TV, and radio are the major sources of information, followed by relatives/friends, and government officials. This study suggests the transformation of existing libraries or establishing a new set up of dynamic information centres with the help of the latest IT to effectively cater to the information needs of the rural people. 相似文献
15.
《The Reference Librarian》2013,54(59):67-75
Summary Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. This article examines seven misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. The misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement and jargon, communicating with librarians, and caring about competency. 相似文献
16.
《Public Services Quarterly》2013,9(3):13-19
Abstract Librarians on Location is an innovative project implemented at the University of Central Florida and is designed to move reference service out of the library to meet the needs of students. At two campus locations outside of the library, librarians use a wireless laptop to provide reference service and demonstrate library resources. The intent is to proactively meet the information needs of those students and faculty who might otherwise remain unaware of the extensive resources provided by the library. The nature of the project also addresses differing information-seeking styles in an informal setting. Because of the location in different buildings on campus, the project enhances the library's visibility to faculty, administrators, and students. Librarians on Location is one part of an ongoing and innovative outreach program at the University of Central Florida Library. 相似文献
17.
Patrick Vanden Berghe 《Journal of Web Librarianship》2016,10(4):316-326
ABSTRACTFlemish libraries have historically been praised by visitors and valued by the general public, but since the turn of the century, they have seen a decline in usage. A group of libraries in Flanders believed the role of libraries should be substantially reevaluated. They embarked on the “Delphi Project” to establish methods for libraries to become centers of their local communities by focusing on the information needs of their customers. The emergence of technology supported a shift from libraries as lending institutions to information centers. In addition to a customer service philosophy and training, online tools have helped staff reach library users. An online tool called the “Bronnenwijizer” combines searching the local library catalogue, provincial and state catalogues, and the Internet. The tool also supports the creation of “baskets” for a patron's information needs that can be shared with other staff. Delphi libraries have also used “Infopleinen,” Web-based guides to topics featuring printed media and online sources. Finally, a new online question registration system was developed that fit the new Delphi service philosophy. Over half the libraries in West-Vlaanderen are entitled to call themselves Delphi Libraries, and the philosophy is being disseminated more broadly through the Delphi Project Web site. Due to governmental changes in provincial authority, the future of the project is challenged because coordination among libraries has been critical for the project's success. 相似文献
18.
《The Reference Librarian》2013,54(94):233-255
Abstract This article is a selective annotated list of print and electronic sources that provide information on Native Americans and the United States Government. While most of these are issued by the federal agencies, there are also some commercially published works that cover government resources or describe and interpret federal activities. The bibliography is arranged in broad subject areas; headings include finding tools, federal policy, federal laws and regulations, treaties, statistics, history and culture, and contemporary issues. 相似文献
19.
《Legal Reference Services Quarterly》2013,32(2-3):89-116
Abstract This paper attempts to illustrate the challenges that a reference law librarian might face when facing the information needs of Constitutionalist patrons.Constitutionalist patrons here are defined as members of a diverse community of groups that challenge the validity of the mainstream legal system in a variety of ways.The paper provides background on the different types of patrons who fit the generic category of Constitutionalist, explains the theories that these patrons use to view the legal system, and discusses sources and materials that are of interest to them.The intention of the paper is to provide the reference librarian with the necessary background information to understand the perspective from which the patrons approach the law library. 相似文献
20.
《Journal Of Access Services》2013,10(1):17-35
ABSTRACT Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff. 相似文献