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This article aims at presenting the University of Oslo as a case of a Scandinavian university experiencing policy and structural changes as a consequence of changes in government's thinking on university finance. In this situation the active marketing of research based services might be a new source of revenue, and hence the following question comes up: How is the service function of the University perceived by the University and its clients in the Oslo region? The University of Oslo case is explored by reviewing available policy documents, statistics, regulations, charters and legal acts issued by the university itself and the Ministry of Education. In addition, information obtained through interviews with key actors at the university and key clients of the Oslo region, is presented. The study concludes that the University of Oslo is taking careful steps in the service direction. 相似文献
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尚向平 《湖北广播电视大学学报》2008,28(3):155-156
知识经济社会的到来为图书馆带来前所未有的机遇与挑战,知识服务将成为21世纪图书情报机构面向未来发展的战略选择。本文就图书馆知识服务的内涵及其必要性进行了简要的论述,并从馆员素质层面提出图书馆为实现知识服务应做的准备。 相似文献
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《校园英语(教研版)》2014,(33):255-256
This paper aims to explore the importance of service employees in any sport service organisations.With the methods of logic analysis,and literature review,it discussed the importance of service employees first,and then explained 4 kinds of main reasons for this point.After that,it analysed service employees in different types of sport organisations through contrast analysis.It then concluded that service personnel are essential in sport service organisation,since service employees are not only the service,but also the organisation in the eye of customers(Bodet,2013).Besides,they are also the brand and the marketers in marketing environment.In addition,it argued that service employees are important to both sport participant service and sport spectator service,which are the two aspects of sport service(Chelladurai,1992). 相似文献
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