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1.
Personas are researched-based user archetypes which can help uncover gaps, highlight new opportunities, and inform the functionality of a space, resource, or service. Personas are a useful tool for organizations, such as libraries, which are interested in improving the user experience, since they tap into users' expectations, behaviors, and attitudes. This column will explain what personas are, the advantages and disadvantages of using personas, and where personas are used. A list of resources for exploring and creating personas is also provided.  相似文献   

2.
Today's library systems collect and supply a wealth of transaction data. The unobtrusive data collected by these systems can help us understand our users' search and information-retrieval behaviors. Analyzing user behaviors challenges or reinforces our practices, and the changes we make should not be simply consumer preferences but based upon the analysis of usage patterns and search behavior. Institutions of any size can use a cyclical grounded theory model to look at the unobtrusive data that is available from systems such as WorldCat Local, Google Analytics, and others to reveal our users' information-seeking behaviors.

The author's model shows how system-generated data can be a part of an assessment strategy for ongoing improvement that can be implemented by small academic libraries. By articulating inputs consisting of goals, users, and performance indicators, and by utilizing a grounded-theory approach, libraries can observe behaviors that can inform, as well as reveal, outputs.  相似文献   

3.
ABSTRACT

We examine how students in academic libraries work; their furniture, technology and space needs; research methods used to determine these; and the results and evolution of our space design and assessment efforts. From the creation of a new collaborative center at Mann Library at Cornell University in 2007 to our latest space redesign in 2015, we've used a variety of qualitative and quantitative methods—including surveys, interviews, usability tests, and participatory design exercises—to discover the study behaviors and needs of users, applied this data to help redesign our collaborative study spaces, and assessed the results.  相似文献   

4.
Colleges increasingly are recognized as student workplaces, inspiring campus leaders to create healthier campus environments. Yet challenging this vision is burgeoning research regarding the health risks of sedentary behavior, an under-studied college health concern that implies deleterious health outcomes and, by extension, academic impediments as well.Can movement be incorporated into academic activities such as studying or reading? This question—particularly relevant to libraries due to their increasing use as study spaces—requires the expansion of standard methods of evaluating student health needs and behaviors. We propose Post-Occupancy Evaluation (POE) methods as a novel way to investigate sedentary behaviors in a campus library and identify designs and practices to help promote movement.In 2012 and 2013, as part of an undergraduate architecture class, we conducted two POEs of Berkeley's newest library to learn how the space is used and, inspired by new research about the perils of sedentary behavior, we also considered how the library could be used. Through our findings we confirmed the changing role of campus libraries as study spaces, observed social and built environment contexts of sedentary behaviors in library settings, and identified possible interventions to introduce postural variation and physical activity into observed patterns of library use.  相似文献   

5.
This study explores library users' perceptions and preferences of virtual reference services (VRS) in an academic library in Hong Kong and examines the impact of VRS on students' learning for the future improvement of the library's services. A qualitative semi-structured interview was conducted with ten students from different faculties of a comprehensive university in Hong Kong. Proceedings of the interviews were recorded using Zoom, transcribed, and analyzed into theme tables according to the 5E learning model. Results indicate that WhatsApp is the most preferred VRS due to its convenience, response immediacy, textual record, and minimal learning efforts. Phone, email, and Zoom are less preferred due to users' perceived embarrassment, formality, and time constraints. The findings demonstrate that VRS is vital in students' different learning stages. It arouses students' interest in learning and information search, allows the exploration of new learning resources, provides a good platform to solve learning problems, and offers efficient and instant help for learning. Unlike previous studies, this study identifies users' perceived impact of VRS on their learning process based on the 5E learning model. It provides important implications and suggestions to improve VRS and staff training to enhance the library's overall reference services.  相似文献   

6.
ABSTRACT. Underappreciated data concerning libraries' holdings and circulation over the past century and a half offer insights into the behavior of libraries and their users. Book circulation per public library user indicates an outcome of users' demand for books and libraries' supply of books. From 1856 to 1978, library users borrowed from U.S. public libraries about 15 books per user per year. From 1978 to 2004, about 25% of book circulation shifted to audio‐visual circulation. Over about a century and a half, library book circulation per user shows no strong, long‐run trend either up or down. This outcome suggests that libraries have adapted to maintain the stability of their operation and that library borrowing practices are well‐embedded in popular life.  相似文献   

7.
《The Reference Librarian》2013,54(49-50):105-121
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination with respect to the disabled in public entities and in "public accommodations and services operated by private entities." Passage of the ADA has prompted libraries all over the country to evaluate services to these users and has generated a vast number of resources on the ADA and on services to disabled patrons. This article examines the burgeoning literature and presents a case study of The University of Alabama Libraries' efforts to meet these users' needs. The case study focuses on the establishment of an adaptive technologies lab to serve the needs of blind, visually impaired and learning disabled students, and upon the continual efforts to heighten staff awareness.  相似文献   

8.
Cognitive mapping is a method typically adopted in ethnographical research to learn about library user behavior and experience in a cross-cultural context. Through reporting practical findings from a case study, where it served as a key method, the usefulness of cognitive mapping in revealing cognitive style and perceptions of the library and in understanding cultural users' behaviors and experiences is explored. Cognitive mapping offers an open exploratory way to help self-reflection of personal contexts regardless of language constraints. As such, it provides for the study of multiple cultural communities. In addition, its potential of usage in a virtual environment is presented. One limitation of this method is the extent to which it can reveal the holistic picture of library experience in isolation. As such, it works well when applied with other data collection techniques to form a flexible yet robust methodological framework to learning about library cultural groups.  相似文献   

9.
ABSTRACT

Based on in-person, task-based usability testing and interviews, the authors' library Web site was recently overhauled in order to improve user experience. This led to the authors' interest in additional usability testing methods and test environments that would most closely fit their library's goals and situation. The appeal of card sorting methods became evident: learning more than users' points of confusion interacting with the site, but learning users' preferences for grouping pages or concepts and naming various library links. The appeal of the online venue for card sorting was first that testing could incorporate input from a larger base of users than in-person testing alone, and, additionally, that testing could include the university's online-only student population.  相似文献   

10.
The ‘traditional’ academic library system model – i.e. a central system constructed around a common catalogue record that also dictated the end‐users' view – is breaking down. Systems that were constructed to handle the processing and lending of printed items are no longer capable, on their own, of dealing with the variety of different information resources handled by modern academic libraries. A great deal has been written about how end‐users expect more ‘Web 2.0’ features than library catalogues currently provide. New front‐end services have been designed by libraries and library system providers to cater for this need. However, not much has been written about the needs of internal library staff who struggle with processing, handling, and supporting the huge volume of electronic resources subscribed to by libraries. Electronic resource management systems have been developed to cater for these needs, and new standards for data interchange with such systems have been developed. Just as standards were important in encouraging electronic data interchange (orders, invoices, claims, etc.) between libraries, publishers, and agents in the last century, so new standards are evolving for such transactions in the electronic era.  相似文献   

11.
A tremendous amount has been written about the library as a learning space and about this model's two most popular outgrowths, the information commons and the learning commons. Little to nothing, however, has been written about how reshaping an academic/research library and repurposing library space affects the library as a collection, its resources, and its collections-related services. This study looks at the immediate impact of opening a learning commons in an academic/research library on circulation, document delivery and interlibrary loan requests for returnables, and on- and off-campus database accesses at one institution.TaxonomyLibrary Collection Management; Assessment  相似文献   

12.
Much of library design is practical, out of necessity. Librarians contend with myriad changes in how space is utilized due to technologies and expectations of its users. In ‘the age of distraction,’ the library might still offer a sole space of respite for many users. This paper describes studies from architecture and interior design that may help to increase library users' concentration and scholarship. A room's color, size and shape, acoustics, scent, and presence of nature all influence how people feel and act within a space. Evidence regarding the experience of space, including design for well-being, color and performance, and sounds and distraction, can be used to improve libraries by incorporating aspects of design that promotes well-being.  相似文献   

13.
Abstract Zoos have some choice about which pro‐wildlife behaviors to ask their visitors to do, but with this freedom comes the difficult task of choosing behaviors that are appropriate, effective, and that do not affect visitors’ experiences. This paper presents attributes of pro‐wildlife behaviors that emerged from self‐completed questionnaires administered to 114 zoo visitors. Questions sought to elicit attributes that visitors felt should be considered in the behavior selection process. The results say that behaviors should: have an on‐site option; be new, or if known, include new learning that underpins why they are needed; be easy to do; and have a clear link between the behavior and how it helps wildlife. Respondents also made comments about specific behaviors as well as how behaviors should or should not be requested. We suggest that visitors’ perspectives be incorporated into pro‐wildlife behavior selection in zoos, and we propose that these findings may be relevant beyond zoos.  相似文献   

14.
Mobile Internet applications and service innovations are changing people's way of life. At the same time, they are also changing the way that people communicate and access information. People who visited libraries to find specific information in the past are now able to find the same information online. As the spectrum of human need grows, the opportunities for librarians to meet these needs are also growing. Libraries will need to be designed to accommodate the changing needs of their users. Mobile library services can meet users' information needs in a fast-paced society. In this investigation we identified 39 university libraries supported by the Ministry of Education's “Project 985” and evaluated their status as mobile library service providers.  相似文献   

15.
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16.
Abstract

Beginning in July 2002, the Health Sciences Library at the University of North Carolina at Chapel Hill underwent an 11 million dollar renovation. During three phases of the renovation, parts of the collection were inaccessible to patrons. In order to continue to make the library's collection available, library staff created a paging system. Patrons submitted requests for needed library materials using paper and electronic forms and library staff retrieved the requested items. The paging service was modified three times based on prior experience. Patrons were generally satisfied with the service. The renovation ended in December 2004.  相似文献   

17.
ABSTRACT

This article describes a library's implementation of digital resources for research, teaching, and learning at a higher education institution in Portugal. A school specializing in education and teacher education established strategic performance areas related to digital resources for the fulfillment of its mission, which included some functions of the academic library. The library implemented a discovery system, and the school invested in a wider range of resources, including e-books, both acquired and institutionally published. The library's training programs were also revised to promote the new system and electronic resources. This case study describes how an academic library in Portugal responded to institutional needs, illustrating how libraries everywhere must connect to the larger vision and demonstrate value through technologies, integrating digital and print resources to provide access built around users' needs.  相似文献   

18.
It is important for academic librarians to demonstrate that they are trusted stewards of public money when purchasing e-book products; however, prior studies seldom examine the rationality in librarians' decision-making processes. Interviews including 20 librarians from 19 different institutions were conducted to collect data about their decision-making processes when purchasing e-book products. Institutional theory was used as a framework to analyze interview data. Librarians' perceptions of the environment where their decision process occurred were described as full of uncertainty, with the e-book market viewed as non-competitive with limited alternative products. Seven strategies the interviewees adopted to justify their purchase decisions were then identified, including experimentation, incorporating users' input, reliance on written documents, learning from past experiences, learning from other libraries, group decision, and aggressive negotiation. Decision-making processes were a mixture of institutional and rational actions. Factors affecting rationality in librarians' e-book purchase decisions could be applied to other types of decision-making in library settings, allowing stakeholders to better understand and interpret the situations that either help or hinder the rationality in library's decision-making.  相似文献   

19.
This paper analyses university library users' attitudes towards book vandalism in order to develop a basis for intervention. Using a customer oriented approach data was collected from users who attended an academic library exhibition on vandalized books at a University campus. Respondants were asked both for their reactions to the vandalism as well as to suggest measures to solve this problem. Punishment and surveillance were most frequently mentioned as preventative measures although users also recognized the utility of the exhibition in increasing awareness of book mutilation. Further implications of social marketing for libraries are also discussed.  相似文献   

20.
This study examined academic library employees' experiences during “strengths education,” a process of learning about individual strengths during a positive psychology intervention. Participants took the Clifton StrengthsFinder test, attended a workshop, and then were interviewed about what they considered to be the effects of the strengths training. The focus of the qualitative analysis was the interviewees' statements about the intrapersonal and interpersonal effects of learning about their strengths. We categorized and coded these statements as cognitions formed, emotions experienced, and applications envisioned. Our findings raise interesting implications for job satisfaction and employee self-esteem, especially during times of change.  相似文献   

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