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1.
《The Reference Librarian》2013,54(32):203-215
Patents are invaluable sources of technological information, of importance not only to inventors, but also to the processes of economic development and technology transfer. Researching patents is an excellent means of tracking a business competitor, forecasting technological innovation, learning how to make and use a device or process, and finding answers to specific technical problems. Nevertheless, patents are under-used as sources of technical information. Many libraries, including the libraries of Penn State University, have established outreach programs to overcome that low use. Through the provision of such programs, libraries have the potential to be key players in the development of closer ties among universities, industries, and individual entrepreneurs. Locating patent information may not be an easy task, but it is not as complicated as many think. The development of computerized information systems has simplified the search process. Reference librarians, even non-documents librarians, can be of enormous assistance in leading researchers to patent information. However, they must be even more aware than usual of the need for confidentiality, when providing patent reference service. 相似文献
2.
《The Reference Librarian》2013,54(95-96):113-124
Abstract The Tampa-Hillsborough County Public Library, as a county government agency, is required to follow a specific budget planning process in order to obtain funding for library programs and services. One tool of this planning process-the “decision unit”-requires advanced planning and continued evaluation of potential and existing library services. Prior to receiving funds for any new service, performance measures must be established in order to measure the success of the service in relation to the public money invested. This article will look at the evaluation process built into the funding of the library's participation in a statewide virtual reference service and the implications for continuation and/or expansion of this service based on continued assessment. 相似文献
3.
Lihong Zhu 《Library Collections, Acquisitions, and Technical Services》2010,34(4):123-129
OCLC WorldCat Local (WCL) is a unique service that connects library users to local, regional, and OCLC WorldCat results in a single discovery-and-delivery interface. In spring 2009, Washington State University (WSU) Libraries decided to implement WCL. All WSU Libraries' departments played important roles in the implementation process. It is the focus of this paper to discuss the role of WSU Cataloging Department during the implementation process in terms of training staff to catalog at the network level, changing cataloging policies and procedures, preparing old catalog for WCL, and collaborating with other WSU Libraries' departments. 相似文献
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5.
Shu-Ching Chen Min Chen Na Zhao Shahid Hamid Kasturi Chatterjee Michael Armella 《Government Information Quarterly》2009
Homeowner insurance rate making is an important public policy issue in the State of Florida. The State of Florida has over 2 trillion dollars of residential properties exposed to hurricane risk. The State has declared that it shall adopt public policy to encourage the use of sophisticated actuarial methods to assure that consumers are charged lawful insurance rates (Section 627.0628(1)(a)). To that effect, the State's insurance regulatory agency, the Florida Office of Insurance Regulation (OIR), sponsored the development of a Florida Public Hurricane Loss Model (FPHLM) to assess the risk and project insured residential losses. The FPHLM is an open and public model that has been developed primarily by university experts without influence from either the insurance industry or the state regulators. It is open to public scrutiny and provides an understandable baseline to check the assumptions as well as the outputs of the proprietary models. The FPHLM thus makes the rate evaluation process more objective and less political. It enables the state to justify rejecting or accepting rate increases based on an independent and transparent model, rather than a process that can be influenced politically. As a multi-disciplinary large scale research project with an iterative and incremental development cycle, the FPHLM system development and integration faced numerous challenges varying from technical factors to project management aspects. This paper will discuss the research experiences accumulated during the development of the FPHLM and the impact it has had on the homeowner insurance rate filing process in the State of Florida. 相似文献
6.
服务战略——图书馆经营管理的核心战略 总被引：14，自引：0，他引：14
在信息经济和服务经济的时代,图书馆必须引进新的经营管理思想,制定长远的发展战略,以增强自身的竞争能力。服务战略作为一种竞争策略,是图书馆的最佳选择。但是,服务战略的实施涉及图书馆各方面的调整和完善,因此是一个系统工程。可以说,它既是一个严谨的操作过程,又是一个理性和灵感并存的创造过程。 相似文献
7.
The paper examines e-government development in Africa. This study is based on the Cape Gateway project in South Africa, a leading e-government initiative on the continent. We observe that African countries have jumped on the e-government band wagon by looking mostly at the benefits without a clear risk assessment. We argue that African countries should question the pace and pathway for their e-government programs. We caution that e-government models from developed countries do not necessarily work in Africa. E-government programs in Africa should be balanced with the provision of basic needs and infrastructure. We conclude that e-government in South Africa should adopt multi-cultural approaches, and must be underpinned by national development priorities. We recommend that the Cape Gateway must address the socio-economic context and needs of the country. The pace and pathway of its e-government must depend on the availability of both financial and human resources and also user satisfaction. 相似文献
8.
《The Reference Librarian》2013,54(82):183-197
Abstract While most college campuses have strong support for the libraries, as competition on university campuses for limited financial resources gets tougher, support for libraries can be more theoretical than actual. Library users are unaware of the complexity of and expense required for library services. Not only must libraries compete for limited financial resources, they must also compete in a complex information marketplace. Today, libraries must market themselves to their constituents to ensure that services are utilized and appropriate resources are allocated for all formats of library materials. By committing to a strong marketing program, the University Library at Sonoma State University developed strategic plans to gain broader support from faculty, students, administrators and greater use of services. Libraries wishing to explore the possibility of integrating marketing efforts or libraries in the process of a move can adopt and/or adapt some of these techniques. 相似文献
9.
《The Reference Librarian》2013,54(24):17-24
In planning for new or expanding bibliographic programs, library administrators and instruction librarians must work together to develop strategies for using limited staff resources effectively. Issues related to who should teach, how to develop needed skills, and which instructional methodologies to adopt must be addressed. Organizations in which assumptions and priorities can be examined, and where risk-taking is encouraged, often achieve goals which otherwise might be unobtainable. 相似文献
10.
Lockyer-Benzie M 《Health information and libraries journal》2004,21(Z2):36-44
The focus of this paper is on an understanding of social exclusion/inclusion: the concept and how a specific public library service, namely the City of Swan Public Library service, has responded to this social issue. The terms social inclusion/exclusion are explored and clarified from an international, Western Australian State Government, and public library perspective. This is followed by a brief overview of Western Australia as an Australian state, and how public libraries operate based on a partnership with the State Library of Western Australia and Local Government. The City of Swan Public Libraries are described in some depth and also portrayed in their local setting namely the City of Swan, a city of extensive growth that offers a unique environment of both rural and urban areas. The concept of social inclusion is then applied to the City of Swan Public Library service and how the library service addresses social inclusion within its physical environment, policies, operations, future planning, programmes and services. This includes the results of a Library Non-user Survey that was conducted in 2001. The aims of this survey were to: ascertain why non-users within the City of Swan do not make use of the library facilities; explore why past members were not using the library services; examine the effectiveness of library promotions; and investigate the access to and usage of the Internet. The paper concludes with a list of the potential social conditions of which public libraries need to be aware in their strategic planning activities so that community members are not excluded from participating and accessing the public library service. 相似文献
11.
Uta Hussong-Christian Kerri Goergen-Doll 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(5):319-335
Oregon State University Libraries piloted a one-year interlibrary loan purchase on demand service beginning in February 2009. An online survey was used to measure patron satisfaction and determine future borrowing and recommendation behavior. These results, along with patron comments, were used to explore future success of the service and ways to enhance the permanent service. Results provide context for the success of purchase-on-demand programs and support the development of innovative tools that increase the efficiency of purchase-on-demand workflow. Oregon State University Libraries permanently adopted the successful service and is working to incorporate patron input on purchase decisions. 相似文献
12.
《The Reference Librarian》2013,54(85):169-180
SUMMARY Libraries support a number of instructional programs, including the use of individualized instructional sessions. Research consultations offered by the Mississippi State University Libraries are individualized research sessions designed to meet the information needs of the user or client. Sessions may provide basic information for undergraduates, advanced searching techniques for pre-dissertation graduate students, or serve as an overview of related resources for new faculty. Information concerning the structure and performance expectations for the service is discussed. Data from a year's use of the service are analyzed to identify the client base and to explore successful marketing strategies for the service. 相似文献
13.
[目的/意义]总结探讨以用户为中心的图书馆服务的基本涵义与理论体系,推动将"以用户为中心"作为图书馆服务的基本准则。[方法/过程]借用天文学的"地心说"和"日心说"理论,从以用户为中心的理念、践行以用户为中心、提升用户服务能力3个维度,阐述和论证从"以图书馆为中心"到"以用户为中心"在图书馆生存和发展中的重要地位和重要意义。[结果/结论]必须以用户需求为导向,确立从以图书馆为中心到以用户为中心的转型变革,构建图书馆的核心能力,构建与用户需求的变化相适应的新型服务能力体系。 相似文献
14.
《The Reference Librarian》2013,54(20):131-148
The New York State Library has a mission to provide reference, information and loan service to the legislative, judicial, and executive branches of the state government. The special nature of government information needs imposes extraordinary requirements on the library's information services. This paper describes the programs the library has developed in response to its users' information needs. 相似文献
15.
《College & Undergraduate Libraries》2013,20(3):85-101
ABSTRACT Research consultations can be an integral layer of instruction for an information literacy program. One-on-one instruction provides an ideal situation for librarian teachers to reinforce and deliver personalized information literacy instruction in a confusing, information-glutted environment. However, reference departments must consciously move away from a service model of source provision to one of instruction provision in order to develop and provide this much needed supplement to an information literacy program. This article discusses the implementation of a research consultation service at Missouri State University's Meyer Library, as well as the results and analysis of user satisfaction surveys administered to both the patrons and the librarian providers of the new service. doi:10.1300/J106v14n03_06 相似文献
16.
Leslee B. Shell Jennifer Duvernay Ann Dutton Ewbank Phil Konomos Allison Leaming Ginny Sylvester 《图书馆管理杂志》2013,53(7-8):951-971
ABSTRACT Acknowledging Arizona State University's (ASU) long-term goal of 100,000 students in online degree programs and recognizing the 8 new 100% online undergraduate programs slated to come online in 2010, ASU Libraries is planning for the continued integration and relevance of the library to online students and programs. During the summer and fall of 2009, the ASU Libraries Task Force for Online and Extended Education met to develop the elements of a Comprehensive Plan for Library Support of Online Programs. The plan includes: (1) guiding principles for library support of online and extended education; (2) a needs assessment and environmental scan; and (3) a sustainable and scalable plan for library support of the online programs. This article discusses the process of developing the comprehensive plan. 相似文献
17.
University‐based natural history museums are specialized cultural institutions that serve diverse constituencies. On one hand, these museums promote scientific research and collections through the work of curators and students and must advance the universities' missions. On the other hand, they must provide exhibition and public programs for the local community, or if they are a state museum, serve the citizens of the entire state through these activities. The challenge for university‐based natural history museums is to achieve a balance among their activities and services, given available resources. In the twenty‐first century, university natural history museums must further adapt by promoting social awareness of topics such as biodiversity and fostering learning in informal and formal settings. The Florida Museum of Natural History, an official State museum located at the University of Florida, is a prime example of a comprehensive university museum with a broad spectrum of programs that promote and enhance learning activities. 相似文献
18.
《Journal of Web Librarianship》2013,7(2):83-100
ABSTRACTNot all digital scholarship or digital humanities centers are created equal. Some focus on service, while others conduct research and analysis or are more experimental with research and development applications. All of these usually claim an important component of collaboration, whether that is the sharing of ideas, resources, tools, or staff expertise. However, collaboration is often talked about but not practiced, whether in the library or across campus. This article highlights how cross-campus collaboration is not just a phrase but an underlying foundation for the development and success of a digital scholarship lab at Middle Tennessee State University (MTSU). The start-up framework includes defining digital scholarship, leadership roles, steps to success, investing in partnerships, and the foundational documentation that has led to the successful establishment of the library as the digital scholarship hub of the university. 相似文献
19.
《The Reference Librarian》2013,54(64):125-137
Summary As a land-grant research university without a geography or cartography department, Washington State University Libraries present a unique organizational context for the adoption of GIS services. The authors consider the implementation of GIS services at the Washington State University Libraries, particularly at the Holland/New Library, which originated from an ARL/GIS Literacy Grant in 1992. The authors cover the following topics in the development of the service: Historical Background, System Architecture, Project Issues and Service Provision, Reference Services Policies, Current Implementation and Related Campus-Wide Issues, and Future Agenda. The services offered were essentially at a minimum level, that is, only providing limited access to government and commercial geospatial data using Arc View and Landview software. The approach to GIS in reference work has been to view it as a specialized service within a standard reference framework very similar to the computer-mediated searching programs of the past. Future plans for GIS services include shifting from a single desktop workstation to a system-wide network access to spatial data and maintaining a centralized repository for all spatial data whether purchased commercially or developed in-house. 相似文献
20.
《Library Acquisitions: Practice & Theory #》1997,21(2):173-178
In June 1995, several librarians at the Fletcher Library of Arizona State University West resigned. The Library viewed this as an opportunity to examine the structure of the library and decided that the current contingent of librarians would assume the program responsibilities of the departing librarians on an interim basis. In addition to the author's regular responsibilities for serials acquisitions and serials management, she was given interim responsibility for management of the Journals/Microforms service programs and document delivery, as well as the supervision of the classified staff in that unit. She expected to draw upon her familiarity with serials and acquisitions, as well as previous supervisory experience, to maintain what is an important service point for the Library at ASU West. This paper will document the impact that decisions in serials acquisitions and control have on public service points and describe what impact this interim assignment in the public service sector will have on both the front-line and back-room operations at ASU West Library. 相似文献