共查询到20条相似文献，搜索用时 968 毫秒
1.
《Public Services Quarterly》2013,9(2-3):127-142
Abstract The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became “Ask a Librarian.” Slightly over one year later, the library joined the University of Texas System's “Ask a Librarian” service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study. 相似文献
2.
高校图书馆管理应引入“深度定位“的管理理念 总被引：2，自引：0，他引：2
人性化“深度定位”的管理理念,是在企业管理模式中诞生出来的一种把人文关怀与创新观念相结合的全新管理理念,把它引入高校图书馆管理工作中,就要求要从读者本位出发,满足读者个性化的需求;要建立馆员互相沟通机制,优化重组馆员资源,实现1+1>2的管理效能,为读者提供高质量全方位的服务;要打造品牌价值,为读者提供特色服务;要优化组合馆员内在要素,使管理工作保持高效、高质的运转状态;要构建差异管理策略,充分发挥馆员的主体能动作用,使人性化管理得到更充分体现。 相似文献
3.
Peter Bremer 《The Reference Librarian》2019,60(2):117-121
Learn how to create a promotional library video for your library using the multimedia software Camtasia. Challenges and lessons learned are explored by detailing one reference librarian’s efforts at creating a Ask A Librarian video. 相似文献
4.
This article discusses the potential weakness of location-based questions for chat reference consortia and the actions taken to overcome this weakness by Florida's Ask a Librarian Reference Service. Ask a Librarian is a statewide chat reference consortium where users are able to pose questions to any librarian from 115 participating agencies. In turn, any agency's librarian is able to respond to questions from any user. This article discusses findings from three focus groups with librarians who staff the service. In addition, the article includes a discussion of the efforts to overcome the weakness by both populating and encouraging use of the service's knowledge base. 相似文献
5.
《The Journal of Academic Librarianship》2019,45(5):102032
This paper will discuss the 2018 redesign of the University of Michigan Library's Ask a Librarian reference service. The library's tiered reference model relies heavily on the support of graduate student and part-time staff — a temporary workforce that is expectably vulnerable to high turnover. As such, a training program must consider the vast knowledge required of staff to prepare them for providing reference service, provide ongoing support/training, and be sensitive to the constraints, responsibilities, and roles of these employees, who are often first and foremost, full-time students and/or individuals working multiple jobs. The training redesign focused on the creation of an interactive, online learning component that could also provide a knowledge base of support for staff to continually refer to, while engaged learning activities were emphasized during limited in-person training sessions to reinforce training and offer opportunities to build camaraderie between new staff and their fellow colleagues. 相似文献
6.
匹兹堡市卡内基图书馆的儿童服务与儿童教育 总被引：1，自引：0，他引：1
匹兹堡市卡内基图书馆的儿童读者工作包括三个方面：传统的借阅服务，网络环境下的参考咨询服务如儿童馆员咨询服务和家庭作业辅导，举办多种形式的教育活动。 相似文献
7.
AIMS AND OBJECTIVES: The study evaluates the Community Outreach Library Service at Wirral Hospital National Health Service Trust (WHNT). It considers the information seeking behaviour and information needs of primary care staff, and service effectiveness in meeting those needs. METHODS: A literature review established the current context and areas of best practice. The investigative case study used postal questionnaires to 250 primary care staff and an interview with the Community Outreach Librarian. FINDINGS: Themes emerged from the literature regarding information seeking behaviour, information needs, and meeting user needs through effective service delivery. Outreach services have value in terms of improving information skills and providing services at point of need. Time is a major constraint for both users and service providers. CONCLUSIONS: Investment is needed from appropriate funding sources to support the provision and marketing of outreach library services. Librarians benefit from sharing best practice. The continued evaluation of outreach library services is recommended. 相似文献
8.
《The Reference Librarian》2013,54(1):17-29
ABSTRACT In spring 2005, Sims Memorial Library at Southeastern Louisiana University initiated “Text A Librarian,” a service that enables Southeastern students, faculty, and staff to use the text message feature of their cell phones to send questions to and receive answers from the library. Librarians at Sims use a dedicated text messaging telephone number and “e-mail/SMS” conversion software, provided by Altarama Systems and Services, to send and receive text messages. 相似文献
9.
A library's web site is a virtual “front door” to its services and collections. Libraries can use their “Ask a Librarian” pages to promote reference services and to inform patrons about the different options available. Much variation is found in the naming of those pages and the number and type of reference contact options they include. This article reports the results of an examination of the reference assistance pages of libraries that are members of the Association of Research Libraries. In particular, the study attempted to determine whether virtual modes of reference service are being promoted at the expense of traditional options. 相似文献
10.
复合图书馆与图书馆员的角色转变 总被引：12，自引：0，他引：12
分析了复合图书馆在信息资源、技术及设备、管理、服务对象、服务方式及服务工作内容等方面的特点,讨论了图书馆员向信息专家、信息咨询员、信息资源的建设者和组织者转变的必然性及有效途径。 相似文献
11.
《College & Undergraduate Libraries》2013,20(4):97-115
Abstract Ask the Librarians-LIVE is a South Dakota collaborative virtual reference service that began in September 2002. Serving a large rural state with a small population, Ask the Librarians-Live has grown to six members, which include five academic libraries and the state library, from three members initially. This article addresses the challenges of providing such a service to not only distance students, but also other library users who do not walk into the library. While all members share a common philosophy of service, there have still been numerous challenges in making the collaboration work. 相似文献
12.
《College & Undergraduate Libraries》2013,20(3):63-85
ABSTRACT Since the implementation of its instant messaging reference service in the 2000-2001 academic year, the librarians at the University at Buffalo (UB) have succeeded in creating a vital presence for virtual reference. The Instant Librarian chat service, open 57 hours per week during the fall and spring semesters, supplements the traditional face-to-face and e-mail reference services available at UB. Real-time reference using AOL Instant Messenger addresses the expectations of a well-informed population of UB users comfortable with the conveniences enjoyed via the Internet, such as file sharing and instant messaging. Librarians at UB use Instant Librarian to their advantage by employing active learning techniques, while answering both simple and complex questions. A chat session is a unique way to reach a patron who normally would not come into the library for help. In the chatroom, the librarian creates a positive teaching environment, prompting repeat visits and even in-person follow-up research consultations. This paper describes the nuts and bolts of UB's chat reference service and illustrates ways UB librarians attempt to incorporate teaching strategies within the online environment. The first section discusses issues such as staff training, technology/software problems, marketing/publicity matters, and the methodology and purpose of a user survey. The second section addresses the instruction element of UB's Instant Librarian. Librarians take advantage of the online environment to promote self-directed learning. The paper also includes a literature review highlighting published articles, books, and surveys that examine the significant facets of a real-time reference service. 相似文献
13.
Kathryn Barrett Amy Greenberg 《Journal of Library & Information Services in Distance Learning》2018,12(3-4):101-119
Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate training and evaluation for student employees. This case study outlines the training and assessment program for student employees working on Ask a Librarian, an academic consortial chat reference service in Ontario, Canada. Evaluations indicate that student assistants are less formal in their communication style, do not consistently perform a thorough reference interview, and deviate from some Reference and User Services Association (RUSA) best practices. However, students are consistently rated very highly by users in exit surveys. With a training program that addresses communication, in-depth reference interview techniques, and consistent follow-up and assessment, students are a viable option for staffing chat and can meet high service quality standards for reference service. 相似文献
14.
Natalie Haber Tiffany N. Mitchell 《Journal of Library & Information Services in Distance Learning》2017,11(3-4):300-313
Ensuring quality library instruction in an online-exclusive First Year Writing (FYW) course is important and challenging. Assessing what the students learned and how is equally important. The authors collaborate and co-teach the information literacy portion of an online-exclusive second semester FYW course at the University of Tennessee at Chattanooga. To teach information literacy skills, the authors developed tutorial videos, worksheets, and a Librarian AMA (Ask Me Anything) discussion forum for the students. The authors completed formative and summative assessments to measure the efficacy of the activities. This article explores their assessment, findings, and recommendations. 相似文献
15.
16.
学科馆员服务的模式演进及发展方向 总被引：9，自引：0，他引：9
学科馆员服务是图书馆学科化、知识化服务的必然要求。与信息环境的发展相适应,学科馆员服务经历了岗位型、数字图书馆型和交互型三种模式的演进。交互型模式是未来学科馆员服务的发展方向,但必须按照"需求引导—平台构建—互动合作"的路径循序渐进地建设。 相似文献
17.
Abstract In 2001-02, The University of Texas Health Science Center at San Antonio (UTHSCSA) Library tested and implemented secure Web ordering and delivery of journal articles, using Prospero for interlibrary loan, photocopy service, Circuit Librarian service, and document delivery between library branches. The goal was to deliver photocopied and interlibrary loan journal articles faster than campus mail, U.S. mail, or the courier service. In December 2001, eight staff began delivering articles electronically to one remote site as part of the Library Electronic Article Delivery (LEAD) pilot project. Electronic desktop delivery has since expanded to serve two branch libraries and UTHSCSA, San Antonio, and South Texas healthcare professionals. By reviewing the basis and describing the three phase pilot project, the author hopes to articulate the implementation of a new electronic service in a medical library. 相似文献
18.
Alison Sharman 《New Review of Academic Librarianship》2014,20(2):185-203
Emanating from the ground-breaking Library Impact Data Project, the aim of the Roving Librarian project first initiated in 2011 was to offer personalized help outside of the traditional library to library non-users in social or academic settings using Android and the iPad tablets. It was thought that the portability and flexibility of these devices would allow staff to reach students and help them at their point of need. To test out this premise, an action study was carried out to examine the use of tablets and their suitability in facilitating the roving librarian project as well as evaluate roving as a vehicle for teaching information literacy on the move. Data was collected through peer observation, individual reflections, and a questionnaire conducted with subject librarians to find out more regarding their usage of the tablet and to ascertain whether they have found it conducive in roving. The project demonstrated that the affordances of both devices enabled librarians to provide personalized mobile help to students whilst building stronger relationships and arguably having the type of conversations about library resources and facilities that would not have happened if staff had stayed within the physical library building. 相似文献
19.
The Cushing/Whitney Medical Library (CWML) at the Yale School of Medicine has offered a "Personal Librarian" (PL) program to medical center students since 1996. This outreach program matches students to a professional librarian as they matriculate, a relationship that is maintained until the student graduates. PLs offer individualized assistance for almost anything-from interpreting library policies and procedures to helping locate materials to assisting with thesis research. The program requires nominal effort on the part of the librarians, making it possible to expand the program to include other student groups. A recent survey revealed that students are extremely satisfied with the program and would generally welcome more contact from their PL. 相似文献
20.
“复合图书馆”的新理念及发展策略 总被引：14，自引：0，他引：14
文章以“复合图书馆”这一新理念的产生和提出为契机 ,力图开发出传统文献资源与数字化信息资源集成管理与服务的机制与界面 ,建立一种全新的复合型图书馆模式。为此 ,作者提出了加强信息资源整合、拓展服务方式、进行业务机构重组、优化人员配置的发展策略。 相似文献