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Partnerships between business clients and vendors are increasingly becoming more common as firms strive to reduce cost and outsource non-core activities. Some firms proactively manage the knowledge gained from such partnership while others do so to a lesser extent. Through a questionnaire survey of business clients in Singapore, this study helps to shed some light on the nature of client–vendor partnership, factors affecting knowledge transfer (defined in terms of knowledge codifiability, client's motivation for partnership, vendor's willingness to share, and trust between client and vendor). In addition, we also examine mechanisms for knowledge dissemination within the client organization and the impact on the IT function. The results should be of interest to both researchers and practitioners in better understanding how such partnership could be managed more effectively. 相似文献
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文章选取了杭州市四家具有代表性的软件企业,运用多案例分析方法,探讨我国软件企业外包信任关系的演变路径。研究将职业化关系中信任的发展阶段理论,以及信任具有认知性和情感性维度的理论,创新性的综合到软件企业外包信任关系的研究中。并且证实软件外包信任具有谋算型信任、了解型信任以及关系型信任三个阶段不同顺序的演变过程,以及这些阶段中认知性和情感性具有不同的变化,使软件外包信任关系的研究体系更加系统化。研究的现实意义是,软件外包合资企业在与其母公司合作时,在情感性信任上具有接包优势;本土企业需要立足国内,加强专业性,积极建立和维护与发包方的信任。 相似文献
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知识转移、知识共享和文化相似度的关系——关于IT外包项目的研究 总被引：1，自引：0，他引：1
基于IT服务外包背景下知识共享、知识转移、信任等理论,分析了IT服务外包项目中发包方向接包方的知识转移、接包方对发包方的知识共享、接包方感受到的发包方对接包方的信任、接包方与发包方之间的文化相似度等因素间的相互关系,以及对外包绩效的影响;提出了一些假设,建立了理论模型;设计了调查问卷,对北京中关村软件园、西安软件园、上海浦东软件园的20家从事IT外包业务的企业中参与IT服务外包项目的391名员工进行问卷调查;并运用统计分析软件AMOS17.0建立结构方程模型,对收集的293份问卷进行数据分析,根据实证分析结果提出了实践建议。 相似文献
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The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope. 相似文献
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本文聚焦国际外包中关系机制和契约机制对我国服务提供商从跨国公司获取显性知识和隐性知识的影响。通过理论分析及对中国232家服务提供商的有效问卷调查和实证检验,研究发现,关系机制(信任、合作和关系)对于服务提供商的显性和隐性知识获取有正向影响,其中,关系的影响系数最大。契约机制对于服务提供商显性知识获取的影响为显著正,对于其隐性知识获取的影响为显著负,而与关系机制对于显性知识与隐性知识获取有正向的交互作用。 相似文献
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This exploratory study investigates value co-destruction in the Business-to-Business (B2B) context and examines the impact of actors’ opportunistic behaviour on value co-creation. The research undertakes an in-depth case study based approach. It uses data triangulation, where multiple sources of evidence (interviews, conference audio recordings and documents) are collected from the case organisation (a vendor) and its service ecosystem partners in the ICT sector. The partners included in the study are distributors, channel partners, competitors, and customers. B2B alliances are driven by the motivations to maximise strategic value and minimise transaction cost. Thus, using the ecosystem lens, we find that actors’ capabilities (resources and perceived value), vendor's approach to achieving strategic benefit and the channel governance mechanism enable value co-creation. However, using the transaction cost theory lens, we report that actors’ opportunistic behaviour, technological disruptions and new business model challenges lead to value co-destruction (in the form of termination of relationship, conflict and business liquidation). Alliance partners need to evaluate the strategic benefits of collaboration, knowledge sharing, learning, trust building, market expansion and technology sharing, considering partners’ self-serving behaviour driven by transaction cost economies. All ecosystem actors are seeking to develop capabilities, exhibit knowledge differentiators, demonstrate technology leadership, reduce uncertainty and respond to new business model challenges thus causing value co-destruction. Thus, this research is more encompassing because it explores factors that lead to both value co-creation and co-destruction. 相似文献
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The ability to internationalize has become a competitive necessity for many SMEs, enabling their survival and access to larger markets. From an IS research perspective, one important issue is the strategic role played by the firm's IT capabilities in responding to greater environmental uncertainty and correspondingly greater information requirements, and in enabling the firm's internationalization performance. Given that such a major aspect of the influence of IT on the performance of SMEs has so far been ignored, the following research question is posed: to what extent does the match between the IT capabilities and information requirements of SMEs contribute to their internationalization performance? Our research model and hypotheses are based on Tushman and Nadler's information processing model. In revisiting this model, the aim was to show its continued relevancy and extend its domain of applicability. In order to answer the research question, we conduct a survey-based empirical study of 174 Canadian SMEs that have internationalized their activities. Our results show that a better match between IT capabilities and information requirements does indeed exert a positive influence on internationalization performance. We also find that the SMEs’ IT capabilities are influenced externally by the environmental uncertainty and internally by their internationalization mode. 相似文献
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在研发项目外包合作关系中,缔约各方的行为不仅受正式契约规制,而且受非正式契约调节。后者对合作研发绩效尤其是持续合作有着重要影响。鉴于此,本文在"关系契约"概念基础上构建了一个研发项目外包者与承包者之间的重复博弈模型,分析研发项目外包合作关系中的非正式治理机制-关系契约的基本特征。结果表明,研发项目外包者和承包者之间的对称性关系契约只与技术成果价值的波动幅度有关,而与承包者的研发生产率系数及私人成本系数等特征参数无关。这对于关系契约的优化设计具有重要的参考价值。 相似文献
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探讨新常态下我国离岸服务外包产业转型升级的方向,以知识产权保护为视角,阐释离岸服务外包产业升级的复杂非线性演化理论机制.运用OLS回归和固定效应回归,基于27个服务外包示范城市的面板数据进行实证检验,研究知识产权保护对离岸服务外包产业升级的影响,结果表明,知识产权保护的增强能够显著促进我国离岸服务外包产业的升级,对Ⅱ类... 相似文献
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将提高服务外包企业创新能力作为研究目标,根据对上海浦东软件园、北京中关村软件园以及西安软件园内20多家服务外包企业437名员工的调查数据,以知识管理视角,探究组织学习、知识共享、吸收能力与服务外包企业创新能力间的关系,并重点分析知识共享和吸收能力的中介作用。结果表明:提高服务外包企业的组织学习能力、知识共享水平和吸收能力可以促进企业创新能力的提升,其中吸收能力和知识共享在组织学习与创新能力之间起中介作用,且吸收能力在知识共享对服务外包企业创新能力的影响中起中介作用。 相似文献
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全球服务业转移与离岸外包为我国现代服务业发展带来重大契机,中国服务外包企业迫切需要提升离岸外包业务的承接能力,从而摆脱处于价值链底部的不利地位,并逐步成长为具有国际竞争力的解决方案提供商。结合已有研究文献,并针对我国特定国情及离岸外包实践,作者以资源/能力理论为分析基础,建立了中国服务外包企业承接能力模型及评估指标,并选择北京地区企业进行了实地调研与综合分析。实证结果初步验证了作者提出的研究模型、能力结构及评估指标等,同时结合实证分析探讨了目前我国服务外包企业的承接能力现状、面临问题及相应对策。 相似文献
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Information systems (IS) service organizations are increasingly more concerned with their ability to co-create digital services with customers in service ecosystems. Practitioners and researchers, however, lack understanding of which organization mechanisms effectively contribute to IS organizations’ innovation practices. Grounded in service-dominant logic, we hypothesized that process reference frameworks (PRFs), such as the IT Infrastructure Library (ITIL), act as institutional arrangements through their norms, rules, and practices, enhancing IS organizations’ ability to innovate digital services. Data collected from 159 IS organizations confirmed our hypotheses, showing that effects on digital service innovation are mediated by an organization’s digital service climate and co-creation practices. This study makes four major contributions. First, our results contribute to the literature on service-dominant logic and the role of institutional arrangements in facilitating service innovation in service ecosystems. Second, our study offers a novel understanding of PRFs’ role in value co-creation and digital service innovation. Third, by introducing the digital service climate from existing theoretical frameworks that might assist in conceptualizing the role of culture and shared meaning, our study contributes to further theorizing on the social factors that influence service ecosystem practices. Finally, our findings can motivate IT managers to consider using PRFs to develop capabilities for creating business value together with customers. 相似文献
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针对服务外包过程中的服务质量、关系质量和顾客满意,首先根据服务外包的参与主体将服务外包分为两类,对比分析这两类服务外包和传统服务的差异;其次,回顾服务外包下的服务质量研究,并界定服务外包质量的定义和构成要素;再次,把当前服务外包合作关系的研究按研究内容分为三类,分别对这三类研究进行述评;然后,从发包方和最终顾客的角度,对服务外包顾客满意的相关研究进行回顾;最后,明确服务外包当前研究中存在的问题,并提出未来研究方向。 相似文献
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图书馆隐性知识的共享效率研究 总被引：5，自引：0，他引：5
隐性知识是图书馆的宝贵资源；隐性知识在全馆范围内共享会极大提高图书馆的核心竞争力；而共享效率主要受隐性知识特性、当事人的能力、激励水平和信任程度等因素影响；要成功共享隐性知识，需要搭建交流平台，建立学习机制、激励机制以夏塑造优秀的图书馆组织文化。 相似文献
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结合CDRS、关系学习与CDRS知识整合内涵的分析,构建基于关系学习的CDRS知识整合结构模型,揭示基于关系学习的CDRS知识整合机理和规律,指出关系学习通过关系满意、关系信任与关系承诺,以知识整合能力为手段,对CDRS知识整合绩效产生显著的正向影响作用,为提高CDRS知识创新与管理效率提供一个新方法。 相似文献
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摘要：本文探讨在信息系统外包或购置商品软件开发方式下,IS外部提供方与IS需求方的个体之间,信息系统双向知识转移的影响因素。首先在知识转移、信息系统理论的文献基础上,形成一个理论模型,假定信息系统双向知识转移受知识相关因素（共识）、交流相关因素（双向信任、双方的交流能力）的影响。然后采用无干扰实证研究方法,基于讨论信息系统知识的网络论坛,模拟实际情况,收集数据进行回归分析,论证了12项假设中的10项,证实了这两组影响因素与双向知识转移的关系。 相似文献
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Lack of a close ‘Information systems (IS)–business relationship’ has been described as a potential inhibitor to improving the contribution that information systems (IS) make to business performance. Yet the value of specific attributes of an enduring relationship between IS and business remains to be demonstrated by empirically confirming their link to IS performance. Using data collected from 167 South African and Australian companies, this study examined the effect of three relational attributes, namely commitment, mutual understanding and shared vision, on the contribution of IS to business performance. The study also examines the interrelationship amongst the relational attributes. Results revealed that a strong IS–business relationship is a significant determinant of IS performance. Organisations more successful in their use of IS are characterised by strong commitment on the part of the business to IS efforts, higher levels of IS understanding of the business, and a long-term agreement, between business and IS executives, on IS priorities. Results have important implications for organisations looking to improve the contribution of IS to organisational performance. 相似文献