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1.
《Communication monographs》2012,79(3):376-392
This analysis of the rhetorical styles of New Orleans Mayor Ray Nagin—in the aftermath of Hurricane Katrina—and the former New York City Mayor Rudolph Giuliani—following the destruction of the World Trade Center on September 11—outlines the characteristics of what we term “restorative rhetoric.” We demonstrate how restorative rhetoric functions in situations of natural disasters and acts of terrorism, and we distinguish it from other crisis response frameworks. Through this examination, we establish the features of restorative rhetoric that reflect a clear process for managing these unique crisis situations—whereby image restoration is not the primary goal. Further, we argue that these unique types of crises prompt a unique type of rhetorical response; one that combines strategic communication—to alleviate risk and restore public safety—with a deeper, more humanistic communication—to focus on more substantive issues of crisis leadership. It is this unique response that exemplifies restorative rhetoric. Features of this form of rhetoric include: (1) initial reaction; (2) assessment of the crisis; (3) issues of blame; (4) healing and forgiveness; and (5) corrective action and rebuilding through a rhetorical vision. Finally, we conclude that both Giuliani and Nagin employ restorative rhetoric in an attempt to restore hope after tragedy. 相似文献
2.
Julia T. Wood 《Journal of Applied Communication Research》2013,41(2):188-191
This study explores how audiences seek information from social and traditional media, and what factors affect media use during crises. Using the social-mediated crisis communication (SMCC) model, an examination of crisis information and sources reveals that audiences use social media during crises for insider information and checking in with family/friends and use traditional media for educational purposes. Convenience, involvement, and personal recommendations encourage social and traditional media use; information overload discourages use of both. Humor and attitudes about the purpose of social media discourage use of social media, while credibility encourages traditional media use. Practically, findings stressed the importance of third-party influence in crisis communication and the need for using both traditional and social media in crisis response. 相似文献
3.
《Government Information Quarterly》2023,40(2):101798
In situations of crisis, governments must acknowledge that communication is a major weapon in their armoury, and can be used to convince the public to accept sometimes stringent measures, while preventing a worsening of the situation by curbing any spread of panic. Theoretically, during a pandemic, fear can be contained at reasonable levels by governments counterbalancing uncertainty with information. However, there is no empirical evidence on how the flow of information during a crisis can influence emotional states among the population. In this process, social media appears to be a valuable tool for governments to observe emotional response in a population. In the light of this and within the context of the Italian government's social media campaign #iorestoacasa (‘I'm staying at home’) launched during the Covid-19 crisis, the current study utilises text analytics to explore the relationship between government and press communication, and the level of fear expressed by citizens through more than 200 thousand #iorestoacasa tweets. The results highlight how the content of the messages evolved in the early part of the outbreak and during the social media campaign. They suggest that in Italy the discussion regarding the efforts made by the European Council to find common solutions for dealing with the emergency has prompted a positive influence on public mood. Conversely, messages about people's individual vulnerability and the associated sense of an external locus of control correlated positively with levels of fear. This study opens new ways to support government communication during a crisis by monitoring public emotional response through social media. 相似文献
4.
《Government Information Quarterly》2018,35(2):243-258
In the context of Internet and Communications Technology (ICT), this research investigates the acceptance of hate rumor and its consequence during a community crisis situation. Extending prior rumor research for this context, we develop and test a refined model using data collected from victims of a large scale (hate) rumor spread incident. Our data analyses present three main findings. First, during the crisis situation, platform characteristics of media synchronicity and richness of expression affected the likelihood of rumor recipients believing the false rumor to be a true message. Second, rumors received from people with closer social ties were more likely to be believed as true. Third, rumor belief during the crisis was associated with greater intensity of informational and behavioral actions. Our findings provide governments with insights to mitigate the spread of hate rumor especially under community disaster situations. Implications for research and policy are discussed. This paper contributes to the IS literature on rumor theory and its implications by explaining how diverse communication technologies are used in a community crisis, thereby opening new avenue for future research to address the negative consequences of using communication media in the complex ICT mediated world. It shows how media characteristics along with social ties affect the “politics of plausibility”. 相似文献
5.
Within a short timeframe, social media have become to be widely used in government organizations. Social media gurus assume that the transformational capacities of social media result in similar communication strategies in different organizations. According to them, government is transforming into a user-generated state. This paper investigates this claim empirically by testing the claim of convergence in social media practices in three North-American police departments (Boston, Washington DC and Toronto). The research shows that the social media strategies are widely different: the Boston Police Department has developed a ‘push strategy’ while the Metropolitan Police Department in DC has developed a ‘push and pull strategy and the Toronto Police Service a ‘networking strategy’. The paper concludes that a combination of contextual and path-dependency factors accounts for differences in the emerging social media strategies of government organizations. Social media have a logic of their own but this logic only manifests itself if it lands on fertile soil in a government bureaucracy. 相似文献
6.
Christoph Raetzsch 《Journalism Practice》2015,9(1):65-77
Practices of news selection, presentation and distribution have been transposed to the domain of audiences communicating through network media. Media practices of journalists and “media-oriented practices” of audiences (Couldry) make use of the network as a common resource, merging into a new form of “news-based communication.” This new situation of public communication questions institutional approaches to journalism and the crisis it currently experiences. The paper proposes to regard journalism as a structure of public communication which is mutually enacted by journalists and audiences alike. Practice is outlined as a conceptual tool to study how social structures such as journalism can innovate. In practice, cultural schemas value resources of communication and endow actors with agency. As media of public communication are de-differentiated in digital contexts, practice offers a way to understand innovation as the gradual transposition of such schemas to new resources. 相似文献
7.
《Communication monographs》2012,79(2):180-207
Relating rhetoric to power, this essay offers a view of power as communication medium, i.e., communication through power. Logically prior, however, is power through communication by which the rules for power are rhetorically derived. Case studies show (1) a conception of rhetoric‐as‐power being complementary to rhetoric‐as‐epistemic; (2) the development of the power medium as a cultural code dependent on hierarchical interdependency; and (3) the formal strategies, tactics, and maneuvers of rhetoric‐as‐power for social intervention. 相似文献
8.
Social media use by government: From the routine to the critical 总被引：1，自引：0，他引：1
Andrea L. Kavanaugh Edward A. Fox Steven D. Sheetz Seungwon Yang Lin Tzy Li Donald J. Shoemaker Apostol Natsev Lexing Xie 《Government Information Quarterly》2012
Social media and online services with user-generated content (e.g., Twitter, Facebook, Flickr, YouTube) have made a staggering amount of information (and misinformation) available. Government officials seek to leverage these resources to improve services and communication with citizens. Significant potential exists to identify issues in real time, so emergency managers can monitor and respond to issues concerning public safety. Yet, the sheer volume of social data streams generates substantial noise that must be filtered in order to detect meaningful patterns and trends. Important events can then be identified as spikes in activity, while event meaning and consequences can be deciphered by tracking changes in content and public sentiment. This paper presents findings from a exploratory study we conducted between June and December 2010 with government officials in Arlington, VA (and the greater National Capitol Region around Washington, D.C.), with the broad goal of understanding social media use by government officials as well as community organizations, businesses, and the public at large. A key objective was also to understand social media use specifically for managing crisis situations from the routine (e.g., traffic, weather crises) to the critical (e.g., earthquakes, floods). 相似文献
9.
Mette Mortensen 《Journalism Practice》2015,9(4):536-551
The proliferation of camera phones over the past decade has created an unprecedented landslide of visual information in the online public sphere, transforming the form and amount of communication in relation to crisis events. International research on this subject has primarily centered on the way in which the production and dissemination of eyewitness images convert mainstream media's coverage of crisis. This article broadens the perspective by focusing on eyewitness images in relation to “conflictual media events.” The article contributes to discussions on the definition of conflictual media events in today's mediatized and connective media environment, which has undergone radical changes from the era of mass media hegemony when Daniel Dayan and Elihu Katz first outlined media events. The article further examines the ways in which the circulation of eyewitness images erodes established boundaries between experts and laymen and between professionals and non-professionals in relation to conflictual media events. The bombing of the Boston Marathon in April 2013 constitutes the empirical point of departure. 相似文献
10.
This research examines the relationships between communication competence, communication anxiety, and five subdimensions of counseling self-efficacy. The sample consists of volunteers trained at two rape crisis centers (n = 63) over a one-year period. As hypothesized, communication anxiety was negatively related and communication competence positively related to the subdimensions of counseling self-efficacy. Results suggest that training programs need to be aware of how personality characteristics may affect a volunteer's ability to become an efficacious counselor. Implications for how rape crisis centers can integrate these communication issues into their training programs and improve the self-efficacy of their advocates are discussed. 相似文献
11.
ABSTRACT This experiment (N= 476) investigates how individuals evaluate political candidates who use informal communication on social media. We use expectancy violations theory (EVT) to predict that informal communication will lead to negative evaluations. Our results suggest that politicians’ use of informal communication on social media leads to expectancy violation, which decreases perceived credibility and lessens intention to support a candidate. This effect was not moderated by sex (male versus female) or age (young versus old) of the candidate, nor of participants being the same sex as the candidate. These findings suggest that political figures should use informal communication on social media with caution. 相似文献
12.
This study examined an organization’s crisis communication strategy (i.e., crisis response strategy and technical translation strategy) on social media and the public’s cognitive and affective responses. Twenty crisis communication messages posted by Foster Farms regarding a salmonella outbreak and 349 public responses were analyzed. The results showed that a technical translation strategy generated more public acceptance of the message and more positive emotions than a crisis response strategy. A crisis response strategy generated more public rejections of the message and more negative emotions than a technical translation strategy. 相似文献
13.
Abbey Blake Levenshus 《Journal of Applied Communication Research》2016,44(2):174-193
Governments are increasing digital communication with citizens, yet little is known about how the public sector influences communicators’ daily social media activities. This ethnographic study uses interviews, documents, and participant observation to offer a rare emic view of the US Coast Guard (USCG) social media program. Breaking up the monolithic public sector communication context, influences on social media communication were nested within five contexts: organization, military, parent agency, federal government, and the US public sector. By observing how the contexts and related attributes influence personnel and the program, the study provides insights related to social media communication processes rather than merely content products. Findings extend theoretical and practical applications by identifying enablers and challenges to government social media communication within an applied context. USCG's culture and history of transparency and engagement drive the strategy, while resource constraints and a devaluing of social media within the decentralized organization constrain program effectiveness and real-time engagement. 相似文献
14.
Do You Know What It Means to Miss New Orleans? Internet Communication, Geographic Community, and Social Capital in Crisis 总被引：1，自引：0，他引：1
Claire H. Procopio - Claire H. Procopio is an Assistant Professor at Southeastern Louisiana University in the 《Journal of Applied Communication Research》2007,35(1):67-87
This study investigated Internet communication and use in a crisis situation, Hurricane Katrina, to explore the role of the Internet in supporting or diminishing geographically-based community during a crisis. The researchers conducted an online survey of Internet users (n=1192) from the dispersed metropolitan New Orleans area. The survey focused on amount, type, function, and importance of Internet use to creating and maintaining social capital, supporting geographically-based communities, activating social networks, reducing uncertainty, and achieving both expressive and instrumental communication goals. The results indicated that Internet users in a crisis situation went online to seek interactive fora specific to their neighborhoods and to activate weak ties in their social networks. They engaged in more uncertainty reduction behavior when experiencing higher degrees of damage. They turned to the Internet in place of other media as a result of disruptions caused by the crisis. Women valued online expressive communication more than men did. The findings suggest that social capital theorists would benefit from a communication perspective on the Internet. The study also led to the formation of suggestions for emergency preparedness agencies, shelter providers, crisis victims, and online news providers that can improve emergency response. 相似文献
15.
This paper developed a Chinese model of crisis communication by using a contextual perspective capable of identifying influences at the crisis-event level (crisis type, crisis stakeholder, crisis stage, and crisis system) and the societal level (polities, economic systems, and media systems) in Mainland China, Hong Kong, and Taiwan. An analysis of 93 academic works published in 15 journals demonstrated the effects of economic development, politics, and the media on crisis communication practices in Chinese societies. 相似文献
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17.
The rhetorical practice of consciousness‐raising has changed since communication theorists first began to apply its functions and style, as a small group, face‐to‐face practice, in the early 1970s. In this essay, we argue that in feminist activism and theory, the practice of consciousness‐raising has evolved in response to shifting cultural conditions. Our examination of consciousness‐raising rhetoric produced by self‐labeled “third wave” feminists reveals how contemporary social contexts have generated different rhetorical problems and discursive responses for feminists. Specifically, we show how third wave feminist consciousness‐raising instills a critical perspective that focuses on personal and social injustices. We argue that these rhetorical responses raise consciousness in the public sphere, through mass media, popular culture, and college classrooms, fostering both public and private dialogue about gender inequities that aims at self‐persuasion. 相似文献
18.
Ashleigh M. Day Sydney O’Shay-Wallace Matthew W. Seeger Shawn P. McElmurry 《Communication Studies》2019,70(3):352-376
Safe, clean water is necessary for health and well-being. Water issues affect minority and vulnerable populations at disproportionate rates, including the poor and racial and ethnic minorities. An investigation of the relationships of race, social media use, and informational sources during the municipal water crisis in Flint, Michigan, reflects an instrumental view of communication and uses and gratifications theory in this study. Data from 208 Flint residents in 2016 indicated that African American respondents favored interpersonal networks and resources and were more likely than other racial groups to obtain current information about the water crisis via Instagram. Preferred channels and sources to receive additional crisis information varied on the basis of race. 相似文献
19.
Steven Holiday Matthew J. Lewis Rachel Nielsen Harper D Anderson Maureen Elinzano 《Visual Communication Quarterly》2016,23(3):175-187
Photographic self-portraits have existed since the mid-19th century, but the emergence of digital photography and social media as tools that facilitate rapid visual communication have contributed to a surge of self-photographs, or selfies, and the practice has become a ubiquitous part of today's culture. This exploratory research employed a Q-method analysis to quantitatively and qualitatively identify what archetypal motivations exist among individuals who take and share selfies. The findings largely validated past scholarship on the uses and gratifications of photography, new media, and visual rhetoric individually, but also identified that the motivation to take and share selfies is a complex balance of preservation, communication, and entertainment for most individuals who engage in the practice. 相似文献
20.
Angelina Russo Jerry Watkins Lynda Kelly Sebastian Chan 《Curator: The Museum Journal》2008,51(1):21-31
Abstract Major museums worldwide are starting to use social media such as blogs, podcasts and content shares to engage users via participatory communication. This marks a shift in how museums publicly communicate their role as custodians of cultural content and so presents debate around an institution's attitude towards cultural authority. It also signifies a new possible direction for museum learning. This article reports on a range of initiatives that demonstrate how participatory communication via social media can be integrated into museum practices. It argues that the social media space presents an ideal opportunity for museums to build online communities of interest around authentic cultural information, and concludes with some recent findings on and recommendations for social media implementation. 相似文献