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1.
Abstract

Libraries have walls. Recognizing this fact, the Interlibrary Loan Department at Virginia Tech is creating systems and services that enable our customers to reach past our walls at anytime from any where. Customer in-reach enables Virginia Tech faculty, students, and staff anywhere in the world to obtain information and services heretofore available only to our on-campus customers. ILLiad, Virginia Tech's interlibrary borrowing system, is the library strategic system that attains this goal. The principles that guided development of ILLiad are widely applicable.  相似文献   

2.
In the spring of 2015, the University of Minnesota Libraries formed the Content Services department, which is comprised of Interlibrary Loan, Publishing Services, and the Copyright Permissions Service. These three service points, as well as additional Library units, work together with campus partners to save students money on their course materials through a variety of programs and pilot projects. By employing multiple avenues to help faculty and students put affordable content into their existing workflows for providing and accessing required readings, the University of Minnesota Libraries are ensuring that there are many options available that support coursework and ultimately student success.  相似文献   

3.
Summary

In 1992, Auraria Library fully embraced the idea that meeting user information needs is a collection development activity which should be funded from the materials budget whether accomplished by purchasing material for permanent retention or by acquiring one-time access for an individual user. This article discusses the restructuring of a traditional Interlibrary Loan Department into Information Delivery/Interlibrary Loan (ID/ILL) and its move to Collection Development Services. Because access to resources was funded from the learning materials budget along with ownership, it became necessary to rethink the Library's collection development philosophy. Implementation of the new philosophy required modification of collection building practices and the creation of aggressive information delivery programs.  相似文献   

4.
Virtual Desk     
《图书馆管理杂志》2013,53(1-2):371-382
Abstract

This paper will address the issues involved in establishing a statewide system of library support for distance learners and the ongoing challenges to be met. A primary consideration is how to establish continuity of service and provide an integrated experience for the user, despite contingent funding and distributed responsibility. Issues include selection of and access to electronic resources, improvements to Interlibrary Loan services, inter-library cooperative agreements, and providing and promoting reference services for students and faculty of multiple institutions.  相似文献   

5.
The Interlibrary Loan (ILL) Department at Murray State University has developed convenient methods to aid faculty members in their research. Various means of communication and programs, such as Campus Delivery, Document Delivery, and “Free ILL,” have allowed faculty members to see the wide variety of research resources that are available through interlibrary loan. These methods have been used as key public relations tools to promote library resources and services, and have strengthened the relationship between faculty members and the Interlibrary Loan Department at Murray State University.  相似文献   

6.
ABSTRACT

The article describes the successful Interlibrary Loan and Document Delivery services at Eberhard-Karls-Universitat in Tuebingen, Germany. Founded over 500 years ago, the University Library at Tuebingen is on the leading edge of Document Delivery service in Germany. In addition to regular Interlibrary Loan services, the library participates in direct lending to individuals, supplementing the traditional library-to-library lending pattern.  相似文献   

7.
Abstract

Health sciences libraries are expanding services that use online technologies to support teaching, research, and clinical care needs. Saint Louis University's Health Sciences Center (SLU HSC) Library has developed strong, user-centered, online services in interlibrary loan, bibliographic instruction, and electronic reserves. The authors present their successful experiences in using electronic technologies to improve library services.

Journal articles are provided, often the same day as requested through interlibrary loan, and delivered in electronic format using OCLC's ILLiad program. First-year SLU medical students now complete a self-paced, all online, Health Information Resources course that targets the most relevant biomedical resources, reduces student study time, and is viewed as a model for the entire curriculum. ERes, the electronic reserves program, allows faculty to provide course materials that are accessible at the convenience of students 24 hours a day. These online programs are examples of using electronic technologies to better support user needs for excellent library services.  相似文献   

8.
Simmons College Library conducted in-person and remote usability testing to observe how students retrieve full text when using Library Search, its discovery service system powered by EBSCO Discovery Service (EDS). Testing was conducted as a collaborative study with a consultant associated with EBSCO Information Services User Research Group. This testing found that students expect direct access to full text, have an unfavorable impression of Interlibrary Loan (ILL), and are unsure, based on terminology, which links provide direct access to full text. Steps taken by the library in response to the findings include local customization of EDS, improvements to ILL messaging, updates to user education regarding full text formats and terminology, and requests to EBSCO to update terminology to support users’ direct access to full text. Study findings also validated decisions the library made during the initial set up of its discovery service system.  相似文献   

9.
This study presents an examination of the annotations, comments and notes written by Interlibrary Loan Borrowing (ILLB) staff and interlibrary loan patrons. Interlibrary loan requests were submitted on index cards, and later using the electronic interlibrary loan system (ILLiad). The research attempts to determine how the interlibrary loan process was transformed from the analog-to-electronic progression. Analysis of the notes, annotations and comments on 2,000 interlibrary loan cards and 1,975 ILLiad transaction records suggests that consolidation and synthesis of different components in the interlibrary loan process has resulted in increased efficiency. Patrons using the electronic service are more motivated to communicate with ILLB Staff via the “Notes” field embedded in the interlibrary loan request submission form.  相似文献   

10.
The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the ILLiad interlibrary loan management system to investigate why patrons request locally available materials. This study resulted in recommendations for the Libraries' linking strategies in EBSCOhost databases. Several user education needs were identified and communicated to the Libraries' Subject Liaisons.  相似文献   

11.
ABSTRACT

Academic libraries serve great numbers of distance learners and must address the unique challenges faced by these students. Technology can bridge the gap in terms of access and use of library resources. Academic librarians working with distance students must examine their student population, determine the needs of their users, and be prepared to adapt technology available to meet those needs. Many academic libraries have adapted Online Computer Library Center (OCLC) ILLiad to allow better support of distance learners. Library models that have used OCLC ILLiad or similar software for distance services are discussed and can be used as a model for change in library distance services programs.  相似文献   

12.
The Document Delivery Services/Interlibrary Loan Unit and the Course Reserves Unit at the University of California, San Diego's Access Services Department both utilize the Konica Minolta PS7000 book scanner to deliver requested documents and post electronic reserve items. Though the hardware is the same in both units, unique service goals and software—Ariel Interlibrary Loan Document Transmission Software for DDS/ILL and Adobe Photoshop for Course Reserves—result in different issues and challenges. This article discusses the shared practices of the Document Delivery Services/Interlibrary Loan and Course Reserves Units and how each unit utilizes the Konica Minolta PS7000 book scanner to offer better service for their patrons.  相似文献   

13.
This article presents a case study of the collaboration between the Business Career Services Office (BCSO) and the Business and Economics Library (BEL) at the University of Illinois at Urbana-Champaign. The collaboration with BCSO helped BEL to become a strategic partner to both the College of Business and to graduate Business students. A survey instrument used for program assessment demonstrated that library instruction helped students to realize the benefits of using library resources for their research and to feel confident in their research skills. This article suggests that instructional collaboration with student services can be a powerful tool to demonstrate the role of academic librarian as pedagogical partner, both to classroom faculty and to other campus constituencies.  相似文献   

14.
The LibQUAL+® instrument measures users' perceptions of library service quality; three factors are evaluated: Affect of Service, Information Control, and Library as Place. Although previous studies have assessed the factorial invariance of LibQUAL+®, factorial invariance by itself is insufficient for score comparability across groups. Stronger levels of measurement invariance need to be established. This study systematically tested the measurement and structural invariance of LibQUAL+® scores in a sample of 1551 undergraduate students, 707 graduate students, and 134 faculty members. Multi-group confirmatory factor analyses showed that full measurement invariance did hold between students and faculty for the complete instrument. Building on the measurement invariance, structural invariance models showed that factor variances were equivalent across user groups, but factor covariances and means differed. Faculty had higher perceptions of Affect of Service and undergraduate students had higher perceptions of Library as Place compared to the other groups.  相似文献   

15.
Today's managers of library journal collection budgets experience pressures from shrinking resource allocations and rising costs. Consequently, they seek ways to assess the value of their collections in relation to user needs. This study at Montana State University seeks to understand what resources users (both faculty and graduate students) are citing in their research, the breadth of the information cited that is provided by the Library, how the Library's proactive and reactive efforts might influence user satisfaction with the information resources provided, and how user perceptions align and differ from information realities. It takes a unique approach by comparing LibQual+® survey results and faculty and graduate student citation behaviors.  相似文献   

16.
ABSTRACT

Saint Leo University faculty provide instruction at SCE sites located on eight community college campuses and three military bases in the Florida region. This article will examine ways in which the Distance Learning/Reference (DL/Ref) librarian facilitates off-campus student access to both the university library's online and print resources and to library resources at nearby supporting, or “proximal,” libraries for students who are too far from the University Campus to use anything except the Ask-a-Librarian, 1–800 reference, and Interlibrary Loan services. These students must rely on proximal libraries, which include large public library systems, library consortia, community college libraries, and military base libraries, for access to print resources as well as Internet access to the university's online content. Providing library access services for such a large, disparate group requires the additional combined efforts of administrators, other faculty librarians, and supporting libraries.  相似文献   

17.
ABSTRACT

In spring 2005, Sims Memorial Library at Southeastern Louisiana University initiated “Text A Librarian,” a service that enables Southeastern students, faculty, and staff to use the text message feature of their cell phones to send questions to and receive answers from the library. Librarians at Sims use a dedicated text messaging telephone number and “e-mail/SMS” conversion software, provided by Altarama Systems and Services, to send and receive text messages.  相似文献   

18.
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19.
网络环境下的馆际互借服务   总被引：15，自引：2，他引：13  
本文介绍香港地区的大学图书馆开展馆际互借服务的规则、基础条件、作业流程以及近年来在网络环境下采用的新技术、新手段; 同时介绍目前国际上最具实力的三个文献中心提供馆际互借服务的基本情况和具体作法; 最后对目前国内的馆际互借发展提出一些参考意见。  相似文献   

20.
In March 2006, the Interlibrary Loan unit was physically merged with the Access Services Department (circulation) at the University of Denver, Penrose Library. Consolidating the units into one service desk resulted in a more distributed and efficient workflow. This article describes the process and the impact of the consolidation.  相似文献   

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