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1.
《The Reference Librarian》2013,54(93):73-82
Abstract Technology is rapidly moving libraries toward a self-service interlibrary loan model. Patrons currently request books and articles through OCLC's unmediated ILL Direct Request service, and interlibrary loan management software enables users to request, track, and renew borrowed materials unassisted online. In addition, products such as SFX and Serials Solutions further expand unmediated requesting. Peer-to-peer resource sharing defined by the ISO ILL Protocol and direct consortial borrowing, which has become possible following the recently approved NCIP standard, encourage and support the widespread development of self-service interlibrary loan. As borrowing from other collections becomes an almost effortless process for library users, reference librarians must find ways to encourage patron use of local collections, as well as familiarize themselves with the mechanics of unmediated interlibrary loan to better assist patrons in their use of evolving interlibrary loan technology. 相似文献
2.
ABSTRACT ILLiad is an interlibrary loan borrowing system designed and implemented in the University Libraries at Virginia Tech. ILLiad models the ILL borrowing process so as to track the status of an ILL request as it is processed, either by the staff or by software. This process approach to automating interlibrary loan is leading to fundamental improvements in ILL management and service. The process approach allows continued expansion and modification of the system, including the addition of electronic delivery of articles. The process approach results in substantial improvements in customer service by allowing customers to intervene directly in the borrowing process without staff assistance. 相似文献
3.
Hae Min Kim John Wiggins Lynda Sadusky 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2019,28(5):115-128
AbstractInterlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement. 相似文献
4.
Wyoma van Duinkerken Eric Hartnett Emilie Algenio 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):79-89
ABSTRACTWhat happens when libraries begin to use ILL to request items that they already own in their home collection? The goal of this multiyear study involving 9565 ILL requests to the Joint Library Facility in Bryan, Texas, is to examine whether or not the shared storage facility was becoming an ILL hub for some libraries. This paper reports the results of the study and how individual requesting and lending interlibrary loan policies and procedures might be altered to address these developing issues. 相似文献
5.
Abstract To effectively manage an interlibrary loan (ILL) unit, the supervising librarian needs a variety of skills. Drawing upon published reports, interviews with ILL leaders, and experience at Iowa State University, the author outlines a new typology of seven skills, relating these diverse skills to the place of ILL in the library organization, and the need for a formalized approach to educating and training ILL librarians. 相似文献
6.
Christy Jarvis Joan Marcotte Gregory Alison Mortensen-Hayes Mary McFarland 《Journal of the Medical Library Association》2021,109(1):84
Background:With the mandate to review all available literature in the study''s inclusion parameters, systematic review projects are likely to require full-text access to a significant number of articles that are not available in a library''s collection, thereby necessitating ordering content via interlibrary loan (ILL). The aim of this study is to understand what effect a systematic review service has on the copyright royalty fees accompanying ILL requests at an academic health sciences library.Case Presentation:The library created a custom report using ILLiad data to look specifically at 2018 ILL borrowing requests that were known to be part of systematic reviews. This subset of borrowing activity was then analyzed to determine its impact on the library''s copyright royalty expenditures for the year. In 2018, copyright eligible borrowing requests that were known to be part of systematic reviews represented only approximately 5% of total filled requests that involved copyright eligible borrowing. However, these systematic review requests directly or indirectly caused approximately 10% of all the Spencer S. Eccles Library copyright royalty expenditures for 2018 requests.Conclusion:Based on the sample data set, the library''s copyright royalty expenditures did increase, but the overall financial impact was modest. 相似文献
7.
AbstractLibrarians gather data on multiple aspects of their work. Much of the data collection revolves around the library’s resources, but what may be passed over during this data collection is information on how librarians are expending their time and effort. A group of librarians from a community hospital system designed a Microsoft Access database to collect such data and has been recording librarians’ efforts for more than three years. The librarians use the data in annual reports and can track trends to evaluate service priorities and maximize effective use of the librarians’ time. 相似文献
8.
《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):65-74
Abstract Many new ILL department heads are often new to supervision, and in addition to the challenges of managing a busy ILL service, new managers must also learn how to best supervise their most valuable resource—their staff. Supervising others can be one of the most daunting tasks a librarian has to face. Real-world strategies for hiring, motivating, and evaluating talented staff are discussed, along with practical guidance on budgeting, determining ILL costs, and quantitatively measuring ILL activity. 相似文献
9.
ABSTRACT This article proposes that an all-round practical training and educational enhancement is possible for library school students working in the ILL department. ILL and document delivery as described puts student trainees in contact with all the facets of librarianship by exposing them to the practical operations of the different departments as well as by exposure to the practical details of interlibrary lending. Therefore ILL serves its primary function in resource sharing, but can double as a training ground for future librarians. 相似文献
10.
Abstract The Kaiser Permanente health sciences librarians created inter-regional policies to standardize and guide the work of all librarians across regions. In response to the larger organization’s emphasis on promoting diversity and equity in healthcare and the workplace, the library policies have evolved over time to include aspects of critical librarianship in the information services that the Kaiser Permanente librarians provide to their organization. The article describes how the inter-regional group of hospital librarians provide information services through a critical librarianship lens and provides examples of how other health sciences librarians can incorporate these principles to expand their services. 相似文献
11.
ABSTRACT The Interlibrary and Document Delivery Services Department of the Randall Library at the University of North Carolina at Wilmington has been an active user of Innovative Interfaces Inc.'s ILL Module. Our association started with beta testing in the winter of 1994 and it continues today with release 2000. Since our first use of this module, UNCW has processed around 42,500 borrowing requests. This article reviews the use of the III ILL Module five years later. 相似文献
12.
《The Reference Librarian》2013,54(73):281-292
Abstract Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians. This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals. 相似文献
13.
ABSTRACT Several library directors in the Association of Southeastern Research Libraries (ASERL) hypothesized that charging for interlibrary loan transactions was a false economy. They suggested that if ASERL libraries implemented ILL reciprocity, savings would be realized. From September 1, 1992 through June 30, 1993, thirty-six ASERL libraries participated in a pilot project. OCLC/ILL transaction data for borrowing and lending activity among the libraries was reviewed for two periods, one prior to and the other during the pilot project period. This paper reports on data analysis and a follow-up survey of participants. The results supported the hypothesis that ASERL library directors would accept terms of ILL reciprocity that were based on standard protocols and analysis of quantitative data. 相似文献
14.
《The Reference Librarian》2013,54(65):161-176
Summary The awareness of Web sources in reference service has risen in recent years as many reference librarians have become more Internet-minded. During the reference process, we often ask ourselves: can this question be answered by using the Web? The use of Web sources is expanding the amount of available reference information, enhancing individual libraries' collections, and, hence, providing better user service. There are many benefits in using the Web sources in reference service. There are also some drawbacks. Some useful Web sources are reviewed. The Web, when used properly, provides reference librarians with a valuable resource option to help improve their services in an effective manner. 相似文献
15.
Rosalind Farnam Dudden 《Medical reference services quarterly》2013,32(3):323-338
ABSTRACT Measurement of library systems and services is a multidimensional management task. New paradigms of library service and the context in which libraries operate have made it necessary for librarians to find new measures while at the same time keeping the old. Factors that can be measured, such as needs, inputs, quality processes, outputs, quality of service, outcomes, and impacts, are described. This bibliographic essay covers the current trends while leading readers to resources where they can learn more. 相似文献
16.
ABSTRACT Inter-Library Loan (ILL) service is one of the services provided by libraries that offers users a way to access library resources beyond their affiliated libraries. Additionally, it allows participating libraries to share and maximize their resources. This work examines the ILL process used by libraries in Singapore and proposes that the existing paper-based manual system be replaced by a Web-based ILL system. Such a Web-based system has been successfully designed and implemented at the Nanyang Technological University. The paper presents an overview of the system requirements and architecture, implementation details and demonstrates the feasibility and advantages of the new system. 相似文献
17.
《Journal of Map & Geography Libraries》2013,9(1):57-78
Abstract Access to geospatial information continues to be central to the mission of geography and map libraries. Providing or facilitating access has been, and continues to be, a dynamic process in light of both technological change and policy challenges. While technological changes in providing access to information have gathered much attention in the literature, substantive discussions regarding policies and practices that prevent or assist information access to geospatial information have been lacking. This second paper focuses on trends related to policy and practice in terms of sharing and use of geospatial information. These comparative policy and practice perspectives are also needed in order to point to the true promise held by technologies for sharing, exemplified by digital libraries designed for geospatial information as was pointed to in the first paper. On the whole, both papers join together by suggesting a role for librarians, especially through the construct of the geolibrary. 相似文献
18.
《The Reference Librarian》2013,54(79-80):257-266
Summary This paper relates the collaborative planning by a task force of public, academic, and special librarians to develop KANAnswer, a statewide virtual reference pilot project. Major points include selecting software, developing policies and procedures, marketing, procuring partners, staffing and training, coordinating the project, and early impressions of the librarians who staff the service. 相似文献
19.
ABSTRACT During the fall 1999 semester, the College Libraries at the State University of New York (SUNY) College of Arts and Sciences at Geneseo conducted an Interlibrary Loan (ILL) survey of the entire faculty, staff and student body. The purpose of the survey was to find out whether patrons using ILL are satisfied with the service, and to discover the reasons why non-ILL users are not using the service. We received 538 responses in total (a 10% response rate). Of these, 60% were from students and 40% were from faculty and staff. 相似文献
20.
Abstract This article presents the results of a study performed on the interlibrary loan patron request records at the library of John Jay College of Criminal Justice, an urban commuter college with a specialized curriculum. The findings suggest that the increasing availability of electronic full-text resources has had a significant impact on the volume of faculty and graduate student interlibrary loan borrowing of nonreturnable, photocopied materials. This appears to be the case across disciplines and regardless of the currency of the needed materials. The downward trend in demand for these materials may be outpacing actual full-text availability. This may suggest that content is being replaced with convenience. This could have implications for reference librarians and their role in the research process. Declining demand may also provide interlibrary loan librarians and their staff opportunities to alter their services and develop new skills. 相似文献