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1.
Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.  相似文献   

2.
The primary focus of this study was to determine the effect of digitally held full-text articles on interlibrary loan (ILL) rates in American academic libraries. A second focus was an examination of how the size of print journals and monograph collections affect ILL activity. Finally, the study looks, in a preliminary fashion, for any effects on ILL rates due to the presence of an MLS-holding librarian as head of the interlibrary loan department. The study investigated American academic libraries and gathered ILL statistics for the period from 1997–2008. It was found that there was a general increase in ILL activity since the 1990s, with an increase in ILL non-fulfillment during the period. There was a strong correlation between print journal and monograph collection size versus ILL activity. There was positive correlation between the presence of databases and ILL activity. The presence of a link resolver was also correlated with increased ILL activity. Finally, the study found there was no overall reduction in ILL department personnel in the last 5 years and that the presence of a professional librarian as head of the department was also positively correlated with ILL activity.  相似文献   

3.
Ever since OpenURL linking was introduced in 2000 by Herbert van de Sompel the link resolver has played an important role in providing users with access to the online resources they have rights to. From the start, one of the criticisms of OpenURL linking has been that it is not 100% successful—sometimes the user is presented with a link to full text, but that link fails. In 2010 a new National Information Standards Organization (NISO) workgroup was created to tackle the issue of OpenURL quality. This column will discuss this NISO initiative and look in detail at the proposed “Completeness Index” that promises a means of measuring the quality of OpenURLs being submitted by various content providers. The article will also discuss how some OpenURL quality issues may be more perception than reality and how librarians can configure their links and link resolvers to overcome these negative perceptions.  相似文献   

4.
Knowledge Base and Related Tools (KBART), initially founded with a focus on improving OpenURL linking through the definition of best practices for exchanging title-level metadata, continues to gain traction and has the potential to be an initiative that improves not only link resolver quality but also improves discovery services, electronic resource management (ERM) systems, and even Counting Online Usage of Networked Electronic Resources (COUNTER) usage reports. In this column we quickly review the history of KBART from its inception in 2007 through the creation of the Phase 1 and Phase 2 best practices. Then we investigate how KBART can positively influence the quality of discovery services, ERM systems, and COUNTER. Finally, we put forward some suggestions on how KBART can become the key to standardizing the exchange of holdings data within the information supply chain to address needs beyond link resolvers and eliminate some redundant holdings maintenance tasks in libraries.  相似文献   

5.
There is a growing trend toward a consolidation of services for electronic resources management, A–Z journal listings, full text link resolving, and discovery services under a single service provider. In many cases, the adoption of a discovery service from a provider that is not the same as the libraries’ existing link resolver service means managing multiple knowledgebases. In this session, three librarians gave an overview of their experiences and strategies for maintaining separate link resolving and discovery services in lieu of adopting a full suite of services from a single service provider. Each speaker presented a case study on the advantages and challenges of managing their chosen discovery service: EBSCO Discovery Service, Ex Libris’ Primo and ProQuest’s Summon, in conjunction with the CUFTS/GODOT open source knowledgebase and link resolver service.  相似文献   

6.

Objectives:

The purposes of this study were: to determine the number of articles requested by library users that could be retrieved from the library''s collection using the library catalog and link resolver, in other words, the availability rate; and to identify the nature and frequency of problems encountered in this process, so that the problems could be addressed and access to full-text articles could be improved.

Methods:

A sample of 414 requested articles was identified via link resolver log files. Library staff attempted to retrieve these articles using the library catalog and link resolver and documented access problems.

Results:

Staff were able to retrieve electronic full text for 310 articles using the catalog. An additional 21 articles were available in print, for an overall availability rate of nearly 80%. Only 68% (280) of articles could be retrieved electronically via the link resolver. The biggest barriers to access in both instances were lack of holdings and incomplete coverage. The most common problem encountered when retrieving articles via the link resolver was incomplete or inaccurate metadata.

Conclusion:

An availability study is a useful tool for measuring the quality of electronic access provided by a library and identifying and quantifying barriers to access.

Highlights

  • Lack of holdings, including access to recent articles restricted by embargoes, was the most common barrier to locating full text, accounting for over 90% of all identified problems.
  • Availability rates for electronic articles varied by year of publication and by the database in which the OpenURL request originated.
  • Link resolver error rates varied widely based on the source of the request and frequently resulted from incomplete or inaccurate metadata.

Implications

  • An availability study is an inexpensive, practical tool for assessing the quality of electronic access to journal articles.
  • The results of an availability study can help libraries identify barriers to access and thereby allocate limited resources to areas that will provide the most benefit to users.
  • Link resolvers might be more accurate if the quality of metadata in OpenURLs was improved and the behavior of full-text targets was standardized.
A user who attempts to access an electronic article expects the process to be seamless: click a link or two, and the article appears. Unfortunately, this process is not always so simple. Many factors can prevent users from retrieving an article, including:
  • Collection and acquisition problems: The library may not subscribe to the desired journal, or the article and/or journal may be unavailable for some other reason.
  • Cataloging and holdings problems: The journal may be cataloged or indexed incorrectly, or the library''s holdings data may be wrong.
  • Technical problems: Problems may occur with the journal provider''s site or the library''s proxy server.
While many libraries use link resolvers to make it easier for users to retrieve articles, these can introduce additional points of failure. The resolver might not be configured correctly, the knowledgebase (database of library journal holdings) might include incorrect information, or article metadata from the source database might be incomplete or incorrect.At the Oregon Health & Science University (OHSU) Library, users occasionally complained about access problems. These complaints provided anecdotal information about barriers to access, but library staff needed more solid data on which to act: How often were users able to retrieve a desired article? What problems did they encounter in the process, and how often did these problems occur? An availability study was conducted to answer those questions.First described by Kantor [1], an availability study is a method for evaluating how well a library satisfies user requests and identifying barriers to satisfying those requests. An availability study consists of the following steps:
  1. gather actual user requests (or simulate them)
  2. try to fill those requests using the same tools and methods a user would use
  3. record what happens
  4. analyze the results
  相似文献   

7.
ABSTRACT

ILLiad is an interlibrary loan borrowing system designed and implemented in the University Libraries at Virginia Tech. ILLiad models the ILL borrowing process so as to track the status of an ILL request as it is processed, either by the staff or by software. This process approach to automating interlibrary loan is leading to fundamental improvements in ILL management and service. The process approach allows continued expansion and modification of the system, including the addition of electronic delivery of articles. The process approach results in substantial improvements in customer service by allowing customers to intervene directly in the borrowing process without staff assistance.  相似文献   

8.
基于分布式知识库的开放服务链接系统设计与实现   总被引：1，自引：0，他引：1  
李广建  李亚子 《情报学报》2008,27(2):244-249
OpenURL框架提供了新的描述资源的途径.OpenURL链接解析器使资源与服务无缝集成.当前支持解析器工作的后台知识库都是集中式的,或者委托第三方代理管理与维护.本文首先简要介绍开放链接标准、开放链接系统提供的扩展服务形式、知识库的总体结构,然后详细阐述链接解析器的工作流程及开放链接系统架构,并开发出开放链接服务系统原型.在分析开放、分布式环境下链接解析器工作原理的基础上,提出并实现了分布式知识库的构建与维护.最后给出了实例说明.  相似文献   

9.
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10.
Land of Linking     
《期刊图书馆员》2013,64(3):177-185
ABSTRACT

The electronic linking of scholarly materials has increasingly become both confusing and exciting. An understanding of the basics of linking technologies such as the OpenURL and the Digital Object Identifier (DOI) allows librarians to better serve their constituencies. Vendors also continue to offer linking alternatives to those libraries unable to purchase link resolvers, and a knowledge of these alternatives permits librarians to make informed decisions about a comprehensive and integrated linking plan for their libraries' electronic resources.  相似文献   

11.
In this study, three years of SFX usage logs at Texas A&M University were analyzed to determine how patrons use link resolver services. The study contrasts the actions taken by users when full text is and is not available and compares public versus staff usage. The results confirmed users’ preference for full-text services but also provided insights into actions taken when full text was not an option. Changes in patterns of usage over a multiyear period are shown. The data was used to redesign the SFX services menu for a more streamlined offering of services, emphasizing those that users would actually choose to use.  相似文献   

12.
SFX, an OpenURL link resolver, was implemented at the University of Illinois at Urbana-Champaign Library in late 2005. Data from the SFX statistical reporting package are providing yet another look at how library users navigate and utilize electronic resources. However, unlike other statistical reports, such as electronic use statistics provided by vendors, SFX data cover both successful and unsuccessful links, meaning that libraries can identify items patrons wanted, but which were not (for some reason) available. And while SFX cannot totally replicate use data from publishers (since it cannot track bookmarked links resulting from use outside the library's links), it can provide statistical use data in place of publishers who simply do not offer this service, which often includes smaller or more specialized publishers. SFX data also cover multiple databases and vendors, combining use and nonuse data in one statistical package. This paper provides an overview of the 20 established statistical reports available through the SFX statistics module. Suggestions are offered for how the data from these reports can be used to answer questions about how academic journal collections and their indexes are being used and what users need but are not finding.  相似文献   

13.
Abstract

Many new ILL department heads are often new to supervision, and in addition to the challenges of managing a busy ILL service, new managers must also learn how to best supervise their most valuable resource—their staff. Supervising others can be one of the most daunting tasks a librarian has to face. Real-world strategies for hiring, motivating, and evaluating talented staff are discussed, along with practical guidance on budgeting, determining ILL costs, and quantitatively measuring ILL activity.  相似文献   

14.
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15.
The acquisition of electronic resources presented many new issues for staff at the Texas Tech University Library. Traditional communication pathways between acquisitions and other departments were inadequate to address the increasingly complex questions that were raised in the process of acquiring the electronic resources that were increasingly in demand by the university community. While it was possible to handle decision making for electronic resources through the library’s departmental structure, the process was hampered by a lack of speed and focus. To resolve this problem, six library staff members were brought together to form an electronic resources group (ERG). This cross-functional team is composed of library staff from four different departments, each of whom had experience with different aspects of acquiring electronic resources. Members continue to work within their departments and report to their functional managers, but they also report to the ERG project manager and are expected to contribute substantially to the accomplishment of group goals. This paper describes how Texas Tech has successfully used the cross-functional team approach for managing the acquisition of materials in electronic formats.  相似文献   

16.
The term Electronic Library Information System is used to describe the Wallace Library Computer Access System at the Rochester Institute of Technology, a copmuter system that not only allows patrons to search the library's catalog but also remote online databases, the Internet, and a Logicraft CD-ROM server. The sources of 892 Interlibrary Loan (ILL) request citations processed between January 1 and March 31, 1992 were studied to determine how patrons used this increased acces to electronic resources. Information on source of request, patront type, material type, and fill rate was collected. Particular attention is paid to how ILL patrons are using the Internet. The impact of this technology on ILL, and areas for further research are discussed.  相似文献   

17.
SUMMARY

The integration of electronic reserve at Columbia University with its Library Management System and the University's Course Management System was made possible due to a favorable authentication infrastructure and the consistent use of standard course designations in each system. The streamlining of electronic reserve processing was an important factor in the successful implementation of electronic reserve at the university. The use of an electronic reserve link resolver which facilitates the consistent generation of use statistics, ‘fair use’ copyright compliance, and the generation of proxied links to IP restricted resources was also important.  相似文献   

18.
Interlibrary loan (ILL) article sharing data from the 26 largest libraries in Illinois were collected in 1995/96, 1999/00, and most recently in 2002/03. The OCLC Management Statistics Service supplied the data with the permission of the participating libraries. Longitudinal data analysis focused on the changes that have taken place in article sharing over the past eight years within the state, offering insights into the impact of access to electronic journals. Results show a decline in the number of ILL article requests among the 26 largest libraries in Illinois: a near 26% drop in overall article requests took place between these libraries from 1999/00 to 2002/03, a much larger decline than was expected. The data provide answers to frequently posed questions concerning the impact of electronic journal packages on ILL article sharing and offer some insight concerning the future of ILL in the age of full-text online article availability.  相似文献   

19.
Wayne State University Libraries (WSUL) pays copyright royalties for Interlibrary Loan (ILL) copy requests that exceed National Commission on New Technological Uses of Copyrighted Works (CONTU) guidelines. Prior to 2011, submitting requests to the Copyright Clearance Center (CCC) required harvesting the necessary data from ILLiad and Innovative Interfaces’ Interlibrary Loan systems, validating the requests, and submitting a combined spreadsheet to CCC. A 2010 announcement from CCC indicated that they will no longer accept spreadsheets for invoicing. The alternative method of submitting requests involves using their web submission interface—which is time consuming and places a heavy burden on staff resources. In response, WSUL developed a .Net web-based application that automatically harvests, validates, and submits requests to CCC using their private application programming interface (API). The system interfaces with multiple ILL systems and submits payment lists automatically, removing the need to manually enter copyright orders. Initial estimates suggest a yearly reduction of over 500 hours in staff time when compared to the web submission method.  相似文献   

20.
Students look to interlibrary loan (ILL) as a mechanism for acquiring textbooks. What are the students’ expectations of ILL and can ILL meet those expectations, especially given that textbooks are perceived as difficult to borrow? This article reports the findings of a survey designed to determine the expectations of students who had placed ILL requests for textbooks. By analyzing the records for those students’ requests using data from ILLiad, the degree to which students’ expectations can be met was determined. Students’ flexibility with editions provides ILL staff methods to increase fill rates and improve service.  相似文献   

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