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1.
Platform-based customer agility is the ability to leverage the voice of the customer on a platform to achieve market intelligence and to explore competitive action opportunities. Prior studies have indicated the critical role of customer agility in enabling the survival and prosperity of contemporary organizations in a turbulent business environment, although how to develop this capability is not answered. The current research attempts to fill this theoretical gap. Drawing on the information management literature, we propose an integrative information management framework to investigate the process of developing customer agility. By conducting a case study of a leading e-commerce platform in China, we identify three types of platform-based customer agility (i.e. reactive customer agility, proactive customer agility, and coactive customer agility) in different phases of the growth of the platform. Furthermore, a process model is developed from the case study. It shows that platform-based customer agility is achieved by establishing information management structure, developing information management capability, and instilling information management culture. This study contributes to the knowledge on customer agility and information management. Detailed recommendations are also provided for potential practitioners. 相似文献
2.
Jing Chen Tao Hua Ouyang Shan L. Pan 《International Journal of Information Management》2013,33(6):971-974
The ability to change organizational routines according to the need of organizational transformation is difficult to achieve, but increasingly vital for an organization to survive in a highly turbulent business environment. However, despite fruitful research on organizational routines, how routines evolve through feedback remains unclear. This study aims to investigate the role of feedback in routine changes by examining a case study of Haier, the largest home appliance manufacturer in the world. The findings of this case show that feedback of a routine plays a critical role in routine changes. It highlights that feedback helps an organization to make sense of its behavior patterns and evaluate these patterns properly, which enable the organizations to better initiate and advocate routine changes that are necessary for a successful organizational transformation. Further, this case shows the importance of leveraging IT in managing routine changes. 相似文献
3.
As a core organizational resource, business processes are vital for organizational teams. To deal with today’s volatile business environment, organizations need to be ambidextrous in terms of process capabilities. However, little is known about how process ambidexterity, process standardization, and process agility, are enabled by information technology (IT) and related to team-level activities. To fill this gap in the literature, we conducted a field study based on 160 teams of 1081 individuals from seven companies in South Korea. Our results show that IT enables both process standardization and agility, and that a team’s process ambidexterity has a positive effect on inter-team coordination and team innovation, which in turn have a direct impact on team performance. Our findings highlight the importance of process ambidexterity by investigating the enabling role of IT and its outcomes in a team. Our results offer theoretical and practical implications from the perspective of team process ambidexterity. 相似文献
4.
《International Journal of Information Management》2016,36(1):142-154
The importance of business processes and the centrality of IT to contemporary organizations’ performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two management functions to enable strategic and operational business—IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose that IT as a business enabler respectively calls for sequential and reciprocal integrations at strategic and operational planning levels. Drawing on logical reasoning, we suggest that IT as a strategic driver necessitates reciprocal integration at both levels. 相似文献
5.
大数据、人工智能等新一代信息技术正不断渗透和改变着创业行为和结果,为新创企业发展带来机遇与挑战。目前,企业的信息技术能力对创业活动的影响研究仍处于探索阶段。本文基于创业机会理论与资源依赖理论,考察IT能力对创业绩效的影响机制,探讨创业机会识别与开发的中介作用以及数字化业务强度的调节作用。实证分析发现：IT设施运用能力、IT业务跨越能力和IT前瞻性立场等三种IT能力均有助于提升创业绩效;创业机会识别与开发在3种IT能力与创业绩效间扮演中介角色;数字化业务强度在IT能力和创业机会识别与开发间发挥正向调节作用,并进一步调节创业机会识别与开发在3种IT能力与创业绩效间的中介作用,即：数字化业务强度越高,创业机会识别与开发的中介效应越显著。本研究丰富了信息技术赋能创业的研究内容,有助于推进信息技术在创业理论与实践中的运用。 相似文献
6.
Small enterprises play an important role in the technology innovation and economic development of most countries all over the world, particularly in Taiwan. Due to a lack of financial resources and expertise, small enterprises tend to find novel ways to utilize IT resources in order to reduce IT adoption costs, to achieve better flexibility, business agility and scalability, and to react faster to market demands. Whereas Taiwan has been promoting cloud computing to help Taiwanese enterprises adopt more effective information technologies, we found that the service strategies of small cloud service providers are individually differentiated in order to survive in the competitive cloud computing market. This paper reports a case study of a small e-learning service provider and its four clients in Taiwan. Some novel insights are revealed through this case study and recommendations are provided accordingly. 相似文献
7.
以IT组织结构、IT能力等相关研究为理论基础,选择两家企业作为实地研究对象,通过访谈、资料收集等方式对它们的IS外包及IT组织变革过程进行了案例研究。结果表明,IS外包推动下的IT组织变革可以有效地促进业务与IT的融合,获取IT竞争优势。 相似文献
8.
银行业在实现业务和数据集中处理的信息化架构后,随着业务的发展,面对数量越来越多、规模越来越大的批处理需求,如何提高计算资源的使用效率和灵活配置资源是银行信息中心不断面对的挑战。以资源和应用虚拟化为核心的云计算架构和技术正在不断发展和成熟,它可以有效地提高信息中心的资源使用,为批处理业务动态配置有效资源。针对以批处理中按照业务类型和处理流程进行资源配置的传统方法,提出了一种将业务流程进行优化分解成为可以进行独立并行处理任务的方法,可以在云计算环境下分组处理具有共同特征的计算和操作任务,实现优化资源调配。通过HadoopMapReduce并行计算架构进行模拟验证,初步实验结果表明了该方法在批处理执行效率、资源使用和灵活性方面的优势,在大量批处理业务领域（金融、证券、电子商务）具有一定的应用和研究价值。 相似文献
9.
This study investigates the impact of information technology (IT) on supply chain agility measured by the ability to sense and respond to market changes, and the impact supply chain agility has on firm performance. Data were collected from supply chain executives at 193 U.S. manufacturing firms. The results suggest that IT improves the supply chain's ability to sense market changes by improving the adequacy, accuracy, accessibility, and timeliness of the information flows among members of the supply chain. IT also increases the supply chain's ability to respond to market changes by reducing the cost, and improving the quality and timeliness of developing and executing coordinated plans to respond to market changes throughout the supply chain. Importantly, the results indicate that enhanced supply chain agility has positive impacts on the firm's sales, market share, profitability, speed to market, and customer satisfaction. 相似文献
10.
Information technology (IT) has transformed business practices in the last several decades: operations, product strategies, distribution, and customer service have become increasingly dependent on IT. Moreover, IT has changed its orientation from that of pure operational utility in the 1960s and 1970s to that of a competitive weapon in the 1990s and today. These phenomena have affected the way modern organizations are managed, as well as the way IT affects the strategic activities of an organization's value-chain.In particular, aligning an organization's business and IT strategies in order to deliver higher business performance presupposes a strategic business opportunity to which information systems technology is integral. In other words, Strategic Alignment between business and IT can have a positive business impact only if we see an organization's IT components as parts of a well-integrated organizational system. If business strategy is viewed separately from IT strategy or IT strategy is viewed only as a “support” tool, then there is little likelihood that the above positive impact of strategic alignment can take place.This research suggests, develops and tests a strategic co-alignment model by examining three types of integration that impact the planning process and the overall performance of information-intensive organizations: technological integration (TI), functional integration and strategic integration (SI).The results of this research yield some useful set of guidelines for theory building for IS, as well as for the business practice aspect of IS: most interesting is the role of consistency (co-alignment) between an organization's business and strategic information systems plans to improve overall firm performance. Other recommendations include having a high degree of involvement of IS executives in corporate planning, the use of outsourcing services to promote organizational systems integration, and the importance of internal coordination mechanisms to facilitate both systems consistency and lower transaction costs. Finally, this study has employed cluster analysis and discriminant analysis to interpret the research findings. 相似文献
11.
Prodromos D. Chatzoglou Anastasios D. Diamantidis 《International Journal of Information Management》2009
There has been considerable theoretical work on the role of information systems (IS) in creating competitive advantage and enhancing organizational performance. The literature identifies a consistent lack of success by organizations in achieving business benefits from their IS investments and in particular their difficulties in obtaining a sustainable competitive advantage. A great deal of debate appears to exist nowadays related to the participation of information technology (IT) risks to organizational performance. Previous research has dealt with the examination of the existing relationships between the implemented information technology and firm's performance variables. This research focuses on the IT impact on firm's non-financial IT risk. The research was conducted using questionnaires that were sent to world's five hundred largest corporations as they were published in the fortune magazine (European edition, No. 14, 2003) and to Greek companies. The results indicate that IT risk factors affect mainly coordination and partially information ability but not productivity. Furthermore, the most significant risk factors affecting business performance are management ability, information integrity, controllability and exclusivity. 相似文献
12.
基于和谐管理理论，对基于资源基础理论和动态能力理论的IT能力进行了重新构建，并进行了维度划分，阐述了其意义所在。基于和谐管理理论与和谐信息化体系理论，和谐信息化有了新内涵，提出了和谐信息化是企业信息化的绩效，也是企业信息化的一个发展方向。通过对华南地区281个中国企业样本的实证研究，验证了IT能力量表构建的信度和效度，实证结果表明，IT人物互动能力是实现企业和谐信息化的最重要因素，由此表明，企业更应注重IT人物互动能力的提升。案例研究也印证了此结论。在今后研究中，可以IT人物互动能力为和谐主题，分析其在企业信息化各阶段的具体表现，并制定科学的提升计划，以促使企业和谐信息化绩效的实现。 相似文献
13.
以东方红小卫星公司为案例对象,探讨企业如何实现复杂产品研发敏捷性的过程与机制。研究发现：在复杂产品研发的三个阶段,企业需要应对四类不确定性,即“混乱、不可预见与可预见的不确定性、偏差”。因而企业利用信息技术分别发展出“聚焦外部感知、内外部跨越、聚焦内部响应”的三种IT能力,并采取以“非正式管控为主、非正式管控加正式管控、正式管控为主”的组织管控机制,从而最终促进复杂产品研发的敏捷性。企业复杂产品研发各阶段的主要目标呈现出 “更注重创新、兼顾创新与可靠、更注重可靠”的动态变化特征。这些发现不仅有助于完善企业敏捷性的相关理论,对中国复杂产品企业利用信息技术促进研发敏捷性也具有重要参考价值。 相似文献
14.
《International Journal of Information Management》2014,34(6):780-784
Business integration is an important determinant of business value and firm performance which enables a firm to respond to pressing competitive forces. Given its significant role, business integration in general has been an enduring research topic over the years. However, due to its complex nature, the ways to achieve this important organisational capability in firms are still not clearly understood. Hence, the present study is an attempt to ‘open this black box’ and examine the relevant issues through a case study of M.com, one of the largest e-commerce firms in China. The findings of this case study emphasise that the ability to coordinate organisational interdependencies and asset orchestration according to the needs of business processes is challenging but necessary in order to achieve business integration in e-commerce firms. It is found that asset orchestration in a firm is contingent on the organisational interdependencies such that different interdependence types demand different coordination methods at the very least. It also shows the significant role of IT in asset orchestration and the coordination of organisational interdependencies during business integration. With these capabilities, firms can experience growth and improve the quality of conformance to customer needs. 相似文献
15.
Employing the literature on IT governance and the structuration theory of technology assimilation, this research develops a conceptual model to examine decision execution mechanisms of IT governance in post-adoption stages of CRM diffusion, i.e. CRM use, impacts on business processes, and impacts on firm performance. While the literature mainly addresses the forms and contingencies of IT governance structures for decision making, we focus on IT governance mechanisms for decision execution, that is, the role of top management, business managers and IT managers in post-adoption stages of technology diffusion and how these groups are held accountable for their role. We conceptualize decision execution mechanisms of IT governance as including two dimensions: vertical advocacy from top management and horizontal coordination between business and IT managers. Decision execution mechanisms are assumed to facilitate CRM use and value creation. We analyze a dataset of 82 Chinese firms to examine the model and associated hypotheses. Our results show that: (1) decision execution mechanisms, including both vertical advocacy and horizontal coordination, significantly contribute to the three stages of CRM diffusion; (2) vertical advocacy has a notably greater effect on CRM use and firm performance gains than horizontal coordination, which has a greater effect on process gains. (3) CRM use creates operational and strategic benefits in customer-oriented business processes, which further improves firm performance. These findings have important implications for understanding how IT governance shapes the diffusion of CRM technology. 相似文献
16.
Ruey-Shun Chia-Ming Marilyn M. Wen-Jang 《International Journal of Information Management》2008,28(5):366-378
Strategic alignment involves the development and reconfiguration of information technology (IT) to support business strategies. This paper applies the dynamic capabilities perspective to analyze the strategic information system alignment process. The paper further argues the approach is constructive in understanding and overcoming difficulties in achieving and sustaining alignment. From a longitudinal case study of a semiconductor company in Taiwan, the results show an unaligned strategic information system (with an implemented IT strategy that varies from the intended IT strategy) impedes the development of IT. Path dependence, or the implications of prior IT decisions, is another barrier for alignment. A broader view of intended alignment, focusing on IT combined with clear business vision, can be beneficial for adding future IT resources. In addition, dynamic capabilities, which are critical for the creation and strength of IT resources, positively influence the alignment process and its future implementation success. 相似文献
17.
信息技术（IT）的快速发展对于实现企业的可持续发展机遇与挑战并存。信息技术的运用一方面会导致能源消耗、社会分化,另一方面绿色技术创新也为可持续发展提供了现实可能。但现有文献对IT能力的可持续发展价值及其过程研究较为匮乏。本文根据资源基础观,构建企业可持续发展绩效的整合模型。以214家汽车制造企业为样本,运用结构方程模型实证分析了IT能力对经济、社会和环境多层面可持续发展绩效的全面影响及其内在机制。实证结论发现IT能力有助于提升企业整体绩效表现,促进可持续发展绩效;业务流程敏捷性是IT能力重塑企业的关键环节,对于IT能力与可持续发展绩效之间的关系具有显著的中介效应。最后,本文基于上述研究发现提出相应的管理启示和未来方向。 相似文献
18.
The mechanism of business analytics affordances enhancing the management of cloud computing data security is a key antecedent in improving cloud computing security. Based on information value chain theory and IT affordances theory, a research model is built to investigate the underlying mechanism of business analytics affordances enhancing the management of cloud computing data security. The model includes business analytics affordances, decision-making affordances of cloud computing data security, decision-making rationality of cloud computing data security, and the management of cloud computing data security. Simultaneously, the model considers the role of data-driven culture and IT business process integration. It is empirically tested using data collected from 316 enterprises by Partial Least Squares-based structural equation model. Without data-driven culture and IT business process integration, the results suggest that there is a process from business analytics affordances to decision-making affordances of cloud computing data security, decision-making rationality of cloud computing data security, and to the management of cloud computing data security. Moreover, Data-driven culture and IT business process integration have a positive mediation effect on the relationship between business analytics affordances and decision-making affordances of cloud computing data security. The conclusions in this study provide useful references for the enterprise to strengthen the management of cloud computing data security using business analytics. 相似文献
19.
近年来,公司创业逐渐成为创业研究的焦点之一,公司内创业作为公司创业的一个研究分支受到了众多学者的关注。本文基于亚泰集团的案例研究,深入探讨并购式内创业中高层管理支持、政策与环境、新业务自主程度等因素对并购式内创业过程的影响,以期从动态能力视角构建了一个并购式内创业中新业务转变为主营业务的路径模型。结果表明,从动态能力视角来看,高层管理支持、新业务自主程度以及新旧业务相似度对资源可获得性有正向影响,且受政策与环境的调节;政策与环境影响动态外部协调能力,动态信息利用能力对其起到调节作用;高层管理支持、新旧业务相似度、新业务自主程度及资源可获取性影响动态资源获取能力及内部整合能力。最后,对结果进行了讨论,并指出了本研究的局限性以及将来可能的研究方向。 相似文献