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ABSTRACT Web-scale discovery services promise fast, easy searching from a single Google-like box, pleasing users and making library resources more discoverable. Some librarians embrace the concept of giving users what they have come to expect from Google, while others are concerned that this will “dumb down” searching and undermine information literacy. In this article we explore the potential impact of Web-scale discovery tools on information literacy, focusing particularly on undergraduate research skills. We review the existing literature and present findings and experiences from two mid-sized academic libraries that have adopted EBSCO Discovery Service as their library home page portal. 相似文献
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ABSTRACT This case study aims to describe how librarians at Indiana University Kokomo designed a marketing campaign to promote its discovery tool to undergraduate students during the fall 2012 semester. The authors illustrate how, through the use of a coordinated marketing plan, librarians applied marketing principles to select a target audience, create promotional designs, organize events, and assess campaign effectiveness. The authors express how libraries can construct cost-effective yet comprehensive marketing campaigns, as well as learn from both unexpected successes and shortcomings of such projects. Ultimately, these takeaways can inform a library's future marketing endeavors. 相似文献
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《Journal of Web Librarianship》2013,7(4):246-260
AbstractIn January 2016, the University of Toledo Libraries implemented EBSCO Discovery Services (EDS) as its discovery layer. Administrators questioned whether users were able to find consortial material in the EDS, so they assembled a task force to conduct a pilot usability test. The task force gathered demographic data and recorded the screens of 25 students answering six task questions. Results showed participants could easily find most items except books, and for tasks that were open-ended, many students continued searching even though they found relevant material. To determine why participants could not find books, the task force consulted with EBSCO and discovered a configuration problem that was easily resolved by editing a mapping table and adding a custom limiter for print books. The searching issue was more difficult to determine, and the task force suggests a lack of library instruction may be at least partly to blame. Libraries invest significant resources in discovery layers. If users have difficulty using them or finding relevant material for their assignments, libraries need to address that issue and instruction is one solution. This pilot study reports on what the University Libraries did to make the EDS more usable for its users. 相似文献
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Patrick Vanden Berghe 《Journal of Web Librarianship》2016,10(4):316-326
ABSTRACTFlemish libraries have historically been praised by visitors and valued by the general public, but since the turn of the century, they have seen a decline in usage. A group of libraries in Flanders believed the role of libraries should be substantially reevaluated. They embarked on the “Delphi Project” to establish methods for libraries to become centers of their local communities by focusing on the information needs of their customers. The emergence of technology supported a shift from libraries as lending institutions to information centers. In addition to a customer service philosophy and training, online tools have helped staff reach library users. An online tool called the “Bronnenwijizer” combines searching the local library catalogue, provincial and state catalogues, and the Internet. The tool also supports the creation of “baskets” for a patron's information needs that can be shared with other staff. Delphi libraries have also used “Infopleinen,” Web-based guides to topics featuring printed media and online sources. Finally, a new online question registration system was developed that fit the new Delphi service philosophy. Over half the libraries in West-Vlaanderen are entitled to call themselves Delphi Libraries, and the philosophy is being disseminated more broadly through the Delphi Project Web site. Due to governmental changes in provincial authority, the future of the project is challenged because coordination among libraries has been critical for the project's success. 相似文献
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数字图书馆中的知识发现 总被引：23，自引：0，他引：23
本文针对数字图书馆特点 ,提出将知识发现技术应用于数字图书馆的信息发现和信息提供的方案 ,并介绍和分析了几种具体的应用形式 ,对我们今后实现数字图书馆原型有较大的启迪作用 相似文献
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《Journal of Web Librarianship》2013,7(3):145-163
Within the next few years, traditional online public access catalogs will be replaced by more robust and interconnected discovery layers that can serve as primary public interfaces to simultaneously search many separate collections of resources. Librarians have envisioned this type of discovery tool since the 1980s, and research shows that discovery layer functionality and features have already resolved, or will soon remedy, many of the known issues with the traditional online public access catalog. The authors of this article review the literature on discovery, focusing on the evolution from the traditional online public access catalog to newer discovery interfaces, and summarize what has been published regarding the selection and evaluation of these new tools. Based on this review, emerging trends in the acquisition of discovery layers are described, including: the amount of time libraries devote to selection and evaluation, the staff involved and their areas of expertise, which discovery tools were selected to review, the evaluation methods used, and the features and functionality evaluated. The authors conclude with a discussion of the opportunities and concerns for libraries and their patrons related to discovery efforts, and provide direction for future research. While discovery layers are still developing, they show great promise in increasing the use and usability of library resources. 相似文献
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ABSTRACTSince Idaho State University Libraries’ implementation and promotion of EBSCO Discovery Service (EDS) in 2014, its electronic resources team continues to troubleshoot seamless content discovery for library patrons. But nothing prepared us for the kind of content issues the Library would have to deal with on a day-to-day basis. This report discusses ways of managing content in EDS to improve discovery of resources, including linking issues to ClinicalKey records and dealing with “bound with” local catalog records. It also addresses obstacles and solutions, as well as the authors’ experience working with EBSCO Support. 相似文献
9.
[目的/意义]对美国国家信息标准协会（NISO）发布的"开放发现倡议：提高发现的透明度"（ODI）进行研究,借此推动我国图书馆界对ODI项目的深入了解与广泛应用,促进基于中心索引仓储的发现服务的发展和数字资源建设的标准化发展。[方法/过程]介绍ODI产生的背景、发展状况、核心内容与特点,同时对该规范的最佳实践指南和相关组织的活动进行总结。在此基础上调研国内外发现服务领域对ODI的应用与实践现状,分析ODI的发展趋势。[结果/结论]ODI在元数据共享、公平链接、规范数据格式、促进内容交接的一致性、使用统计等方面提出了一系列推荐实施规范,目前已有较多的资源提供商和发现服务提供商认可这些规范并付诸实践,这将有益于促进数字资源的标准化建设。 相似文献
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《图书馆管理杂志》2012,52(8):716-730
ABSTRACT Medical libraries continue to face the challenge of demonstrating relevance and value in hard economic times. Job titles such as “embedded librarians,” “clinical medical librarian,” and “informationist” have become more common as medical libraries strive to meet patrons at the point of need within a natural workflow. This article provides an overview of such positions, including necessary skills and expertise, added value, administrative challenges, and a discussion of evaluation. 相似文献
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《Journal of Web Librarianship》2013,7(1):1-2
Web-scale discovery systems are gaining momentum among academic libraries as libraries seek a means to provide their users with a one-stop searching experience. Illinois State University's Milner Library found itself in the unique position of having access to two distinct discovery products, EBSCO Discovery Service and Serials Solutions’ Summon. Two researchers at Milner conducted a usability study for the former product in 2010, and now two other researchers, including one involved with the EBSCO Discovery Service study, have conducted the same study on the latter product. The goals of the study were twofold: first, to identify user behavior while using discovery systems’ search features and to see whether using these features would improve the user's searching experience, and second, to compare user experiences with EBSCO Discovery Service and Summon at Illinois State University. The similarities and differences in user expectations, use, manipulation, and satisfaction with both discovery tools are explored in this article, with the ancillary hope that libraries investigating discovery tools might be able to make a more thoroughly informed choice in acquiring their own Web-scale discovery system. 相似文献
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《Journal of Web Librarianship》2013,7(1):14-27
ABSTRACTDiscovery tools are used in libraries to bring together books, articles, and other resources. Research has focused on user and librarian evaluation of these tools, but there are few evaluations of non-book and non-article sources. Discovery tools can also include metadata for local collections harvested through the Open Archives Initiative Protocol for Metadata Harvesting (OAI-PMH). Creating these harvests can be time consuming for staff, so it is important for libraries to understand if and how patrons use these records. The University of Nebraska-Lincoln Libraries (UNL Libraries) harvests metadata from local collections into the Encore discovery tool. A study was conducted to analyze patron use of OAI-harvested records. This study analyzed usage data for harvested collections obtained from different discovery sources and referrals through Encore. Google Analytics was used to evaluate searcher behavior differences between content referred through Encore and other referrals. Although discovery through Encore did not result in high numbers of traffic, there is evidence that patrons who discover records through Encore take more time looking through records than patrons using other discovery methods. This increase in time is a measure of engagement and may be reason enough for libraries to consider adding OAI-harvested collections to their discovery tool. 相似文献
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《图书馆管理杂志》2013,53(1-2):295-308
Abstract Libraries are immersed in politics, from the “office politics” that take place within libraries to the “real” politics associated with local, state, and federal jurisdictions and mandates affecting libraries. Off-campus library programs include not just those politics associated with libraries but by their very nature extend into deeper political waters that are critical to their establishment and success. This paper examines the political shoals, currents, and rip tides associated with offcampus library programs and suggests that awareness and involvement are key ways to avoid running aground. 相似文献
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Tatiana Sanches 《Journal of Web Librarianship》2016,10(4):327-342
ABSTRACTThis article describes a library's implementation of digital resources for research, teaching, and learning at a higher education institution in Portugal. A school specializing in education and teacher education established strategic performance areas related to digital resources for the fulfillment of its mission, which included some functions of the academic library. The library implemented a discovery system, and the school invested in a wider range of resources, including e-books, both acquired and institutionally published. The library's training programs were also revised to promote the new system and electronic resources. This case study describes how an academic library in Portugal responded to institutional needs, illustrating how libraries everywhere must connect to the larger vision and demonstrate value through technologies, integrating digital and print resources to provide access built around users' needs. 相似文献
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ABSTRACTPurpose: The present study aims to determine and compare the views of directors and users of public libraries on the use of social media for the marketing of library services.Methodology: Data collection was done through two researcher-made questionnaires, one from the viewpoints of directors and one investigating the views of users. The questionnaires’ validity was done by four libraries and Information Science professionals, and the reliability was determined by the Cronbach’s alpha coefficient. The statistical population of this research is made up of all directors and users of 12 public libraries of the city of Isfahan, one of the largest cities in Iran.Findings: In users’ viewpoints, the “interaction capability” is the most important feature that social media marketing can have in libraries. From the viewpoints of the directors, “creating a true picture of the role of the library” and “informing users about library services” are among the most important reasons for the marketing of libraries in the social media. From the perspective of both groups, the Telegram is the most appropriate medium for the marketing of library services.Results: To maintain their customers and their market position, libraries need to use more exciting tools such as social media for marketing. Library directors of this study emphasized on this fact and 79.1% of users expressed interest in receiving library information through social media.Value: The findings of this study would help the library directors to better decide on the marketing of their library services in social media.Type of the study: Scientific-Research 相似文献
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《Journal of Web Librarianship》2013,7(2):154-189
Like many libraries, the Bridge Consortium (the shared library of Carleton College and St. Olaf College) had outgrown the existing catalog and needed to find an improved search interface for collections. Seeking something that would work with the existing Innovative Interfaces Inc.'s Millennium integrated library system, researchers explored everything from catalog enhancements provided by Innovative Interfaces to a completely separate, Web-scale discovery tool. For the past year, they worked to implement VuFind as a catalog overlay, continually customizing and enhancing it based on user feedback. At the same time, they continued to research a broader solution and recommended a discovery tool to their consortium leadership group that they believe will redefine student research at their colleges and give new shape and direction to their consortium. By thinking of discovery as more than a product and staggering their implementation, they were better able to meet their consortium's needs. This article details their evaluation process and provides reflection on the decisions made. Many libraries are considering Web-scale discovery products. As part of the process, they confront questions about open source tools, Web site redesigns, incorporating user feedback, and consortial needs. The researchers hope to contribute to these libraries' processes by outlining their process and considerations, and what they learned along the way to arrive at their current solution. 相似文献
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资源发现系统功能分析及应用前景 总被引：5，自引：0，他引：5
介绍资源发现系统的产生背景、逻辑结构、功能特点及体系框架,指出当前资源发现系统需要引起关注的两个问题。结合清华大学的探索实践,阐述资源发现系统在图书馆应用的经验,提出数据驱动的知识服务新思路。 相似文献
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《The Reference Librarian》2013,54(75-76):33-43
Summary Failure to engage an historical perspective can lead to exaggeration of the novelty of the “problem patron” phenomenon in libraries. In fact, from the institutions' earliest years, there were significant levels of fear that British public libraries would be abused by their intended users. This paper examines the experience of the problem patron in British public libraries in the years 1850-1919, and the definitions and solutions suggested by supporters and staff of these libraries. Contemporary sources are used to suggest that some observations about this period may have continued relevance for present discussions of the “problem patron.” 相似文献
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ABSTRACT For the past several years, the adoption of social media platforms has increased significantly as academic libraries have emphasized the importance of finding new ways to promote collections and services. Recently, many libraries have embraced Historypin and Pinterest because of their specific focus on images. This article examines the impact of these platforms on digital libraries and explains how each affects the discovery and access of digital collections. 相似文献
20.
Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries
Muhammad Jaber Hossain 《International Information and Library Review》2013,45(3):176-189
ABSTRACTOffering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields. 相似文献