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1.
Studies show that digital skills and literacy training programs for older adults can help to extend digital inclusion, which remains a policy challenge around the world. However existing research provides little insight into how policy-makers can best deliver large-scale programs. This article examines the design and implementation of a nation-wide, state-led digital skills and literacy program in Australia called Be Connected that aimed to empower older adults (50 years and older) to thrive in the digital world. The article combines an exploratory survey (n = 201) with semi-structured interviews of training providers (n = 19) and draws on public management concepts of metagovernance and governance networks to explain and contextualise the program's model of implementation. It explains how policy makers and community-based organisations can successfully address the digital literacy needs and interests of older adults through a metagovernance model. We argue that the effectiveness of the model relies on finding balance between a) provision of standardised resources versus customised support, and b) achieving cohesion through shared goals whilst also promoting the diversity and independence of local organisations. An effective balance can be achieved through processes of co-creation.  相似文献   

2.
Policymakers are taking action to protect their citizens and democratic systems from online misinformation. However, media consumers usually have a hard time differentiating misinformation from authentic information. There are two explanations for this difficulty, namely lazy reasoning and motivated reasoning. While lazy reasoning suggests that people may feel reluctant to conduct critical reasoning when consuming online information, the motivated reasoning theory points out that individuals are also thinking in alignment with their identities and established viewpoints. A proposed approach to address this issue is adding fact-checking flags in the hope that flags could alert people to information falsehoods and stimulate critical thinking. This study examines the impact of fact-checking flags on media consumers' identification of fake news. Conducting an experiment (n = 717) on Amazon Mechanical Turk, the study finds that experimental participants with different political backgrounds depend heavily on flag-checking results provided by flags. Flags are powerful to influence people's judgments in a way that participants have blind beliefs in flags even if the flag assessments are inaccurate. Furthermore, the study's results indicate that flag assessments made by professional fact-checkers or crowdsourcing are equally influential in shaping participants' identification. These observations provide public and private leaders with suggestions that fact-checking flags can significantly affect media consumers' identification of fake news. However, flags appear to have little ability to promote critical thinking in this experiment.  相似文献   

3.
In this contribution we show how results obtained in a series of papers by Egghe can be refined in the sense that we need fewer additional conditions. In these articles Egghe considered a general h-type index which has a value n if n is the largest natural number such that the first n publications (ranked according to the number of received citations) have received at least f(n) citations, with f(n) any increasing function defined on the strictly positive numbers. His results deal with increments I2 and I1 defined by: I2(n) = I1(n + 1)  I1(n) where I1(n) = (n + 1)f(n + 1)  nf(n). Our results differ from Egghe's because we also consider Ik(0), k = 1,2. We, moreover, provide a non-recursive definition of the increment functions Ik(n).  相似文献   

4.
This study aimed to examine whether a graphical abstract (GA) on a publisher's official website affected an article's usage and citations. Articles published in Molecules during 2016 (n = 1389) and 2017 (n = 1804) were selected as the data sets. Propensity score matching analysis was conducted to examine the data sets. The results showed that articles with GAs had significantly greater text abstract usage than those without GAs. There were no significant differences between the two groups (articles with/without GAs) on the usage of the full text as well as citations, both in the data set of 2016 and the data set of 2017. Our study concluded that a GA played a role in attracting attention with ‘the first impressions’ to gain more clicks of text abstract for an article, however, it took no advantage in receiving more usage of full text and citations of the article.  相似文献   

5.
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic approach and illustrate that digital public services change public encounters concerning when, where, and how interactions occur, what each actor does, and the skills required of them. By relating these changes to emerging digital technologies (e.g. data mining, machine learning, sensor technology, and service automation), we illustrate that while these new technologies carry the potential to further digitalize service provision and fulfill the democratic goals of digital government, authorities can apply the same technology to restrict, control, and surveil citizens. Based on a critical discussion on what digitalization might entail for society, we identify problem areas arising from this development and propose a research agenda for understanding this phenomenon further. We raise questions and ethical concerns regarding accountability and reskilling of citizens and public officials as public service provision becomes citizen self-service.  相似文献   

6.
The sustainability of public health practices requires collaboration between the government and its citizens. On the government's side, social media can provide a conduit for communicating health risk information in an effective and timely fashion, while also engaging citizens in informed decision-making. On the citizen's side, information communication technology (ICT)-based practices cannot function unless citizens recognize and act on their responsibility to actively engage with government social media platforms. Despite an increasing interest in understanding the adoption of ICT practices and e-government services for health risk communication, there remains a crucial need for a comprehensive framework to explain which factors determine citizen use of digital government resources. The purpose of this study is to investigate how to increase government accountability for motivating citizens to engage in ICT-based health risk communication, thereby attaining sustainable public health practices through collaborative governance.By integrating trust and health risk information into the e-government adoption model (GAM), this research examines factors that influence citizens' likelihood of using government social media resources. Survey data from 700 Korean citizens were analyzed using structural equation modeling. The results indicated that individuals with higher social media competency are more likely to (a) seek risk information through social media and (b) perceive the government's social media sites as easy to use. Consistent with the GAM, intentions to use the government's social media sites for information and interactions appear to increase as citizens perceive more value in using them regarding information quality, ease of use, functional benefit, and security. Furthermore, perceived trust in the government's social media resources appears to function as a mediator of this process. Initial trust in the government is an important determinant of perceptions of its digital resources. Citizens who trust the government tend to evaluate new initiatives positively and are more likely to accept and make use of them.The results of this study can inform policy design and implementation by elucidating the mechanisms that determine citizens' adoption and usage of digital government services. Theoretically, this work expands the GAM to include health risk communication and adds empirical evidence to the small yet growing body of knowledge of e-government initiatives. These findings also highlight the importance of public trust in the government, as this encourages citizens to seek health risk information and assistance from the government. Overall, the data and model generated in this investigation represent an important step toward the successful and sustainable modernization of public services.  相似文献   

7.
Public sectors are utilizing AI-based self-service technology (SST) at an accelerating rate, given its potential for improving work efficiency and user experience, reducing service costs, and relieving human workloads. However, there is a limited understanding of the factors influencing citizens' user experience when services supported by AI-based SST are provided. Thus, with insights from the Consumer Value Theory, this paper aims to explore the factors that are important to AI-based SST user experience and the conditional role of trust in government. The on-site survey of 379 citizens in a public service center in China indicates that user experience positively relates to personalization and aesthetics and negatively associates with perceived time spent on the AI-based self-service machines. In addition, the results suggest that citizens with more trust in government are more likely to have a pleasant experience coming from AI-based SST's personalization and aesthetics. Public managers should ensure that the AI-based SST is aesthetically appealing and should be able to personalize the delivery of the right contents to the right person at the right time. Furthermore, they should always prioritize cultivating more trust from citizens to achieve a more positive user experience.  相似文献   

8.
This paper demonstrates how university students experienced and perceived inclusion in a public research university library context during COVID-19. Both quantitative (n = 3379) and qualitative data (n = 575) from the 2021 student survey were examined to explore students' library experiences and their perceptions of inclusion. The quantitative data revealed that students using both the physical and online library had the greatest sense of belonging, whereas students who never used any library resources had the least sense of belonging. The qualitative data further revealed that when students used the in-person library space they felt a sense of belonging, as well as feeling accepted and valued; on the other hand, it was hard for them to judge inclusion when they had not been in the library due to COVID-19. This finding suggests how academic libraries need to prepare for the hybrid environment (in-person and online) so that students using online resources and services feel connected to the library.  相似文献   

9.
The literature dealing with undecided voters – a growing group of citizens in many democracies that can determine who wins in election campaigns – suggests two very different profiles. The first approach describes undecided voters as being generally uninformed about politics, while the second sees undecideds as sophisticated citizens who follow a campaign closely before making their final voting decision. The current study tries to make sense of this contrast, while examining differences between sophisticated and less sophisticated undecideds (their level of sophistication was based on their political interest and knowledge). Using two panel surveys, conducted before and after the April 2019 elections in Israel (N = 1427; N = 912), we examine a number of hypotheses about differences in terms of the undecided citizens' demographic backgrounds, how they search for political information during the election campaign, how they come to make their final decisions, and whether they ended up voting. The findings indicate that the typical sophisticated undecided voter is a citizen from a more privileged social background, exhibits greater trust in traditional media, consumes more news to follow the campaign (from various traditional news outlets and social media), is more likely to carry out online discussions about the elections, is more likely to base his or her decision on policy issues, is more likely to debate between parties within the same ideological camp (internal floater), and more likely to vote than less sophisticated undecided voters. Our typology, which makes a distinction between sophisticated and less sophisticated undecided voters, as well as these findings (and the comparison to the committed voters), can help political scientists and practitioners widen their understanding regarding this important group of voters in todays' complex political reality.  相似文献   

10.
School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials.  相似文献   

11.
A theoretical framework for big data analytics-enabled customer agility and responsiveness was developed from extant IS research. In on-demand service environments, customer agility involves dynamic capabilities in sensing and responding to citizens. Using this framework, a case study examined a large city government's 311 on-demand services which had leveraged big data analytics. While we found the localized big data analytics use by some of the 22 departments for enhanced customer agility and on-demand 311 services, city-wide systemic change in on-demand service delivery through big data analytics use was not evident. From the case study we identified key institutional mechanisms for linking customer agility to public value creation through 311 services. We posit how systemic use of big data analytics embedded into critical processes enables the government to co-create public values with citizens through 311 on-demand services, indicating the importance of creating a culture of analytics driven by strong political leadership.  相似文献   

12.
The minimum configuration to have a h-index equal to h is h papers each having h citations, hence h2 citations in total. To increase the h-index to h + 1 we minimally need (h + 1)2 citations, an increment of I1(h) = 2h + 1. The latter number increases with 2 per unit increase of h. This increment of the second order is denoted I2(h) = 2.If we define I1 and I2 for a general Hirsch configuration (say n papers each having f(n) citations) we calculate I1(f) and I2(f) similarly as for the h-index. We characterize all functions f for which I2(f) = 2 and show that this can be obtained for functions f(n) different from the h-index. We show that f(n) = n (i.e. the h-index) if and only if I2(f) = 2, f(1) = 1 and f(2) = 2.We give a similar characterization for the threshold index (where n papers have a constant number C of citations). Here we deal with second order increments I2(f) = 0.  相似文献   

13.
Online participatory platforms are introduced to boost citizen involvement in political decision-making. However, the design features of these platforms vary considerably, and these are likely to affect how prospective users evaluate the usefulness of these platforms. Previous studies explored how prevalent different design features are and how they affect the success of platforms in terms of impact, but the attitudes of prospective users remain unclear. Since these evaluations affect the prospects for launching successful participatory platforms, it is imperative to assess what citizens want from such digital possibilities for participation. This study uses a conjoint experiment (n = 1048) conducted in Finland that explore the impact of seven design features: Discussion possibilities; Interaction with politicians and experts; Information availability, Aim of participation; Identity verification; Anonymous participation and Accessibility. Furthermore, it is examined whether the effects differ across use of ICTs measured by generation, time online and prior use of participatory platforms. The results suggest that most design features have clear effects on evaluations, and that deliberative features have the strongest effects. Furthermore, the effects are relatively stable across prior use although the less experienced put a stronger emphasis on verification.  相似文献   

14.
The gap between the approval of RTI laws and their implementation leaves room for discretionary bias and discrimination from government officials. This paper explores possible discretionary bias and ultimately discriminatory behavior exhibited by Uruguayan government agencies while answering RTI requests. We explore whether public officials are more likely to respond to requests from citizens that are informed about their right under the RTI law vs regular citizens, as well as from influential citizens (journalists and firm owners). We also assess whether public servants' responses to RTI requests are gender-biased. We conducted a randomized field experiment to test for unequal treatment given to citizens' requests by Uruguayan government officials, considering different citizen categories. We find that only those citizens who know the RTI law and invoke its existence have a greater likelihood of obtaining an answer from bureaucrats. This result is driven mostly by men's requests declaring they know the law when making their request, while invoking the law doesn't make a difference in responses to women. These findings show that public campaigns to promote citizens' awareness of RTI laws and their use, not only would increase requests, but also governments' responsiveness regarding RTI requests.  相似文献   

15.
The distribution of cumulative citations L and contributed citations Lf to individual multiauthored papers published by selected authors working in different scientific disciplines is analyzed and discussed using Langmuir-type function: yn = y0[1  αKn/(1 + Kn)], where yn denotes the total number of normalized cumulative citations ln* and normalized contributed citations lnf* received by individual papers of rank n, y0 is the maximum value of yn when n = 0, α  1 is an effectiveness parameter, and K is the Langmuir constant related to the dimensionless differential energy Q = ln(KNc), with Nc as the number of papers receiving citations. Relationships between the values of the Langmuir constant K of the distribution function, the number Nc of papers of an individual author receiving citations and the effectiveness parameter α of this function, obtained from analysis of the data of rank-size distributions of the authors, are investigated. It was found that: (1) the quantity KNc obtained from the real citation distribution of papers of various authors working in different disciplines is inversely proportional to (α  1) with a proportional constant (KNc)0 < 1, (2) the relation KNc = (KNc)0/(α  1) also holds for the citation distribution of journals published in countries of two different groups, investigated earlier (Sangwal, K. (2013). Journal of Informetrics, 7, 487–504), and (3) deviations of the real citation distribution from curves predicted by the Langmuir-type function are associated with changing activity of sources of generation of items (citations).  相似文献   

16.

Objective

The extent to which existing and future research can impact on reducing health disparities relates not only to the evidence available, but the ability to find that evidence. Our objective is to quantify experts' literature searching effectiveness with respect to Aboriginal and Torres Strait Islander people's health.

Methods

Nine journals were dual reviewed, and a ‘gold standard’ set of relevant articles was identified. Health librarians (n = 25) completed a standardised searching task using OVID MEDLINE, and results were compared with the gold standard. Sensitivity, specificity and precision rates were calculated.

Results

The gold standard comprised 136 of 1469 (9.3%) records from nine journals. Searches achieved a mean sensitivity of 53.2% (median = 64.7%, range 0.0–93.4%), specificity of 97.4% (median = 99.4%, range 52.6–100%) and precision of 83.3% (median = 91.0%, range 16.7–100%). Self‐estimates of search sensitivity (post hoc) were significantly higher than observed (M = 78.9%, t = 4.812, P < 0.001).

Conclusions

Even expert searchers struggle to find the relevant peer‐reviewed literature in MEDLINE.

Implications

A search filter may improve searching effectiveness for Aboriginal and Torres Strait Islander health literature. Assessment of health librarians' searching competencies warrants further professional debate and consideration.  相似文献   

17.
Previous research has demonstrated that compliance‐gaining strategies can he arrayed on an unidimensional continuum, anchored by positive, pro‐social strategies and negative, antisocial strategies (Hunter & Boster, 1987; Rolojf & Barnicott, 1978, 1979). Individual differences, including argumentativeness and verbal aggression (Boster & Levine, 1988), have been shown to affect one's ethical threshold. This ethical threshold is consistent with a Guttman simplex and determines both how many, as well as how antisocial, compliance‐gaining strategies individuals may consider using. Activists, who are highly involved and committed to their cause and who tend to be less verbally aggressive and more argumentative than the general public (Campo, 1999), are likely to have a lower threshold and to use more strategies. This study examines to what extent activism predicts one's ethical threshold, when controlling for the known effects of argumentativeness, verbal aggressiveness, and sex. Participants (N = 454) at two separate universities completed a repeated measures questionnaire that asked them to indicate their likelihood of use of 25 separate compliance‐gaining strategies. Based on respondents’ likelihood of use of these 25 strategies, the data were consistent with a Guttman simplex. A multiple regression model was tested, and indicated that one's ethical threshold is directly predicted by level of activism and verbal aggressiveness. Sex and argumentativeness were not found to be significant predictors in this revised model. In addition, activists used more strategies than non‐activists. Implications for advancing research related to activism and compliance‐gaining strategy selection are discussed.  相似文献   

18.
The distributions of citations L, two- (IF2) and five-year impact factors (IF5), and citation half-lives λ of journals published in different selected countries are analyzed using Langmuir-type relation: yn = y0 {1 ? αKn/(1 + Kn)}, where yn denotes Ln, IF2n or IF5n of n-ranked journal, y0 is the value of yn when journal rank n = 0, α is an empirical effectiveness parameter, and K is the Langmuir constant. It was found that: (1) the general features of the distribution of Ln, IF2n or IF5n of the journals published in different individual countries are similar to the results obtained before by the author from the analysis of the citation distribution data of papers of individual authors (K. Sangwal, Journal of Informetrics 7 (2013) 36–49), (2) in contrast to the theoretically expected value of the effectiveness parameter α = 1, the calculated values of α > 1 for journals published in different countries, (3) the trends of the distribution of cited half-lives λn of journals differ from those of Ln, IF2n and IF5n data for different countries, and show one, two or three linear regions, the longest linear regions with low slopes are observed in the case of countries publishing relatively high number of journals, and (4) the product of the Langmuir constant K and the number N of journals for the processes of citations and two- and five-year impact factors of journals published in different countries is constant for a process. The results suggest that: (1) the values of α > 1 are associated with a process that retards the generation of items (i.e. citations or impact factors), the difference (α ? 1) being related to the dissemination of contents of the journals published by a country, and (2) the constancy of KN is related to the publication potential of a country.  相似文献   

19.
This study examines channel choice and public service delivery in Canada, comparing e-government to traditional service delivery channels such as the phone or visiting a government office. Factors studied include the digital divide, the nature of the citizen interaction with government, public service values, and satisfaction with services received by citizens. These factors are used to determine whether they impacted choice of channel and satisfaction with that channel. This study, through logistic regression of a public opinion survey of Canadian residents, found indications suggesting a digital divide in accessing e-government; found that government websites were most commonly used for information purposes, while the phone was most commonly used to solve problems. In regards to citizens' satisfaction, the apparent digital divide was bridged when females and older Canadians were more satisfied with their contact with a government website. In addition, a positive experience with service delivery and positive public service values lead to greater website satisfaction. The results of this study imply that the phone is a more effective service channel for solving problems, and the website is more effective for getting information. Therefore, governments need to provide multiple contact channels for citizens, depending upon their task at hand, while ensuring consistency of information and service response across channels. Creating a positive experience for citizens when they received a service translates into a more satisfied experience with e-government.  相似文献   

20.
《Public Library Quarterly》2013,32(1-2):57-73
SUMMARY

Public librarians derive the philosophical and ethical principles that guide our practice from transcendent ideals which are also embodied in the Universal Declaration of Human Rights. This article reviews the foundation of the U.S. public library and key documents that have characterized its development. Recent violations of human rights in U.S. libraries include closure; exclusion of the homeless; refusal to purchase Spanish-language materials; ordinances against gay pride display; and filtering. The importance of the public librarian's commitment to human rights as the ethical basis for library service is defined and discussed.  相似文献   

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