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ABSTRACT

Offering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields.  相似文献   

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ABSTRACT

This case study reviews the responsive Web design project undertaken by the Library, Institute of Technology Tallaght, with Granite Digital, including the preparatory literature review, the design process, task allocation, and the technologies leveraged to deliver the final design. The library is a small academic library with limited resources, and the project took place during a particularly challenging period in Ireland. The different types of testing the site underwent before launch are discussed, including testing of the design itself across browsers, accessibility testing using free online resources, testing the responsive design using free online resources, and physical device testing. The article outlines how feedback was gathered and addressed, and discusses plans for future upkeep and development. Finally, the article concludes that it is possible for a small academic library to successfully deliver a high quality library Web site using responsive design.  相似文献   

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OBJECTIVES: The authors sought to find out whether certain Webometric indexes of a sample of pediatric Web resources, and some tests based on them, could be helpful predictors of their disappearance. METHODS: The authors performed a retrospective study of a sample of 363 pediatric Websites and pages they had followed for 4 years. Main measurements included: number of resources that disappeared, number of inbound links and their annual increment, average daily visits to the resources in the sample, sample compliance with the quality criteria of 3 international organizations, and online time of the Web resources. RESULTS: On average, 11% of the sample disappeared annually. However, 13% of these were available again at the end of follow up. Disappearing and surviving Websites did not show differences in the variables studied. However, surviving Web pages had a higher number of inbound links and higher annual increment in inbound links. Similarly, Web pages that survived showed higher compliance with recognized sets of quality criteria than those that disappeared. A subset of 14 quality criteria whose compliance accounted for 90% of the probability of online permanence was identified. Finally, a progressive increment of inbound links was found to be a marker of good prognosis, showing high specificity and positive predictive value (88% and 94%, respectively). CONCLUSIONS: The number of inbound links and annual increment of inbound links could be useful markers of the permanence probability for pediatric Web pages. Strategies that assure the Web editors' awareness of their Web resources' popularity could stimulate them to improve the quality of their Websites.  相似文献   

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Background: Leaders in the profession encourage academic health sciences librarians to assume new roles as part of the growth process for remaining vital professionals. Have librarians embraced these new roles?Objectives: This research sought to examine from the reference librarians'' viewpoints how their roles have changed over the past ten years and what the challenges these changes present as viewed by both the librarians and library directors.Method: A series of eight focus groups was conducted with reference librarians from private and public academic health sciences libraries. Directors of these libraries were interviewed separately.Results: Reference librarians'' activities have largely confirmed the role changes anticipated by their leaders. They are teaching more, engaging in outreach through liaison initiatives, and designing Web pages, in addition to providing traditional reference duties. Librarians offer insights into unanticipated issues encountered in each of these areas and offer some creative solutions. Directors discuss the issues from their unique perspective.Conclusion: Librarians have identified areas for focusing efforts in lifelong learning. Adult learning theory, specialized databases and resources needed by researchers, ever-evolving technology, and promotion and evaluation of the library are areas needing attention. Implications for library education and continuing professional development are presented.  相似文献   

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A library's Web site is well recognized as the gateway to the library for the vast majority of users. Choosing the most user-friendly Web architecture to reflect the many services libraries offer is a complex process, and librarians are still experimenting to find what works best for their users. As part of a redesign of the Oregon State University Libraries’ Web site, entry points for specific user groups were created. One of these user groups was graduate students. The purpose of this study was to explore the ways other academic libraries design their Web sites for particular user groups, specifically graduate students, in order to determine how the Oregon State University Libraries Web site compared to peer institutions. This study analyzed 112 Association of Research Libraries’ Web sites and 26 Oregon academic libraries’ Web sites to determine the availability of resources and services specifically promoted to graduate students. Since graduate students may view the library Web site through the lens of new student, researcher, or instructor, Web sites were also examined to see if sites were created with any or all of these roles in mind. Nearly a quarter of Association of Research Libraries' Web sites that were examined contained a link on the homepage for graduate students, and another 20 percent provided graduate-student information at a lower level in their site hierarchy. A majority of sites had events, subject guides, or course guides for graduate students. Information for graduate students was typically framed in the context of graduate students as researchers. Ideas and examples are given for ways to improve Web site design to better serve this user group. In order to provide improved services to these students, future studies will explore what graduate students need from academic libraries and the ways these students conduct themselves in their various roles of researchers, instructors, and new students.  相似文献   

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This study reports the results of a survey conducted at Aligarh Muslim University (AMU) to determine the extent to which Internet users are aware and make use of the Internet resources and services. The study examines the information searching behavior of Internet users. A questionnaire and follow-up interviews with the postgraduate students, research scholars and academic staff were conducted to collect data. A total of 489 questionnaires were distributed to the selected sample of eight faculties; 405 valid samples were collected. The data were analyzed according to the background of Internet users, Internet information searching behavior, use of Internet resources and services, quality of Internet information, problems of the Internet access and need for Internet literacy. The study found that the majority of respondents had a 5 year history of Internet access. The academic staff spent more time on the Internet than the students and research scholars. Although Internet search engines were the preferred information searching tool, other methods such as databases, gateways and World Wide Web (WWW) were also used. Online journals and databases were the preferred information sources among the Internet users. Respondents chose e-mail, WWW and search engines as important Internet services. About 60% of respondents believed that the good quality of information on the Internet made it a useful tool for education and research. Slow speed, lack of training and information overload were indicated as some of the factors affecting Internet usage. Further, recommendations are made to improve the use of Internet, including a well-planned Internet literacy program and preparation of subject gateways.  相似文献   

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闻浩  鲁立 《编辑学报》2015,27(2):186-187
具有针对性的高质量约稿是综合类医学期刊学术质量的重要保证.面对优秀学术资源竞争的不断加剧,《医学研究生学报》为进一步打造学术影响力、彰显办刊宗旨,重点打造《导师论坛》栏目,通过挖掘专家资源、完善稿件质控、灵活安排发表、发挥编辑作用等实质性举措吸引了一批高质量论文,并借助约稿后续的系统工作将效能最大化发挥.  相似文献   

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A survey was conducted between July and November 2012 to determine how academic libraries in the United States and Canada marketed and delivered information literacy on the Web. A random sample of 264 institutions was taken from Peterson's Four-Year Colleges 2012, and the authors checked each Web site of the academic libraries of the institutions in the sample for instruction-related activities. Only 65 percent of the libraries in the sample advertised library instruction as a service on the Web, while 64 percent of the libraries boasted research guides and tutorials. Sixteen percent of the libraries provided direct links to ACRL's Information Literacy Competency Standards for Higher Education, and 24 percent made an effort to explain and define the term “information literacy” to their users. The authors hope the findings can help determine how academic libraries are currently using the Internet to increase information literacy on the Web and set a new platform for better strategies for advocating information literacy.  相似文献   

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ABSTRACT

The primary purpose of an academic library Web site is to serve as a portal to library-acquired content. Navigational design of a library Web site affects the user's ability to find and access content. At Albertsons Library, the goal of the navigational design of the Web site is to mimic user behavior on the Web site to help them access information and articles from over 300 different library vendors. Coordinating with different vendors makes tracking the navigational flow of user behavior difficult with the tool Google Analytics. Using the events feature in Google Analytics, the team responsible for Web design was able to track user flow, and was able to quantify how many users were actual “drop-offs” versus those that were clicks into library resources. Decisions made after acquiring these data resulted in a Web site with a 10 percent or less bounce rate, and decreased the number of clicks required for users accessing the library's content.  相似文献   

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Hyperlinks from other Web sites are, in some respect, similar to bibliographical citations. Link analysis, like citation analysis in bibliometrics, has emerged as a research area of webometrics in recent years. But why are links made and where do they point? A sample of inlinked Web entities (i.e., Web pages or Web sites) was randomly selected from a group of academic institutions' Web sites. The inlinked sites, along with the hyperlink data and outlinking sites, were analyzed and categorized to form a taxonomy of inlinked sites. Based on this taxonomy, a list of reasons for hyperlinking, grouped in four top-level categories (teaching/learning, research, service, and home page), was identified. Compared with bibliographical citations, hyperlinks were made for a different set of reasons. Hyperlinking also has fewer dimensions, less complexity, and little negative implication. On the whole, almost 50% of all the inlinks examined were created for pointing to resource or directory information provided at the target Web sites. In addition, nearly three fourths (73%) of all the inlinked sites analyzed in this study were linked to for reasons relating to service or home page while less than one third (27%) of the links were made out of research or teaching/learning motivations. Yet, teaching and research are the two major criteria traditionally used for evaluating academic institutions. These findings, although by no means conclusive, suggest that evaluative link-based studies should not only consider link counts but also reasons for hyperlinking in order to ensure the validity of such research.  相似文献   

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网络信息姿源配置中的质量管理   总被引：1，自引：0，他引：1  
在网络信息资源配置过程中,信息资源的质量、网络配置人员的水平、技术设备的先进性、网站配置的目标等因素都会影响到最终配置效果.为此,运用质量管理的方法对网络信息资源配置的质量管理作一探讨,以实现网络信息资源优化配置,提高资源配置效率,满足网络用户的信息需求.  相似文献   

14.
网络信息资源配置中的质量管理   总被引：1，自引：0，他引：1  
在网络信息资源配置过程中,信息资源的质量、网络配置人员的水平、技术设备的先进性、网站配置的目标等因素都会影响到最终配置效果。为此,运用质量管理的方法对网络信息资源配置的质量管理作一探讨,以实现网络信息资源优化配置,提高资源配置效率,满足网络用户的信息需求。  相似文献   

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Web 2.0 represents an emerging suite of applications that hold immense potential in enriching communication, enabling collaboration and fostering innovation. However, little work has been done hitherto to research Web 2.0 applications in library websites. This paper addresses the following three research questions: (a) To what extent are Web 2.0 applications prevalent in libraries?; (b) In what ways have Web 2.0 applications been used in libraries?; and (c) Does the presence of Web 2.0 applications enhance the quality of library websites? Divided equally between public and academic, 120 libraries' websites from North America, Europe and Asia were sampled and analyzed using a three-step content analysis method. The findings suggest that the order of popularity of Web 2.0 applications implemented in libraries is: blogs, RSS, instant messaging, social networking services, wikis, and social tagging applications. Also, libraries have recognized how different Web 2.0 applications can be used complementarily to increase the level of user engagement. Finally, the presence of Web 2.0 applications was found to be associated with the overall quality, and in particular, service quality of library websites. This paper concludes by highlighting implications for both librarians and scholars interested to delve deeper into the implementation of Web 2.0 applications.  相似文献   

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The Central Medical Library (CMK) at the Faculty of Medicine, University of Ljubljana, Slovenia, started to build a library Website that included a guide to library services and resources in 1997. The evaluation of Website usage plays an important role in its maintenance and development. Analyzing and exploring regularities in the visitors'' behavior can be used to enhance the quality and facilitate delivery of information services, identify visitors'' interests, and improve the server''s performance. The analysis of the CMK Website users'' navigational behavior was carried out by analyzing the Web server log files. These files contained information on all user accesses to the Website and provided a great opportunity to learn more about the behavior of visitors to the Website. The majority of the available tools for Web log file analysis provide a predefined set of reports showing the access count and the transferred bytes grouped along several dimensions. In addition to the reports mentioned above, the authors wanted to be able to perform interactive exploration and ad hoc analysis and discover trends in a user-friendly way. Because of that, we developed our own solution for exploring and analyzing the Web logs based on data warehousing and online analytical processing technologies. The analytical solution we developed proved successful, so it may find further application in the field of Web log file analysis. We will apply the findings of the analysis to restructuring the CMK Website.  相似文献   

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Modeling Web-based library service quality   总被引：1，自引：0，他引：1  
Studies of e-service quality have consistently used adaptations of service-quality measurement tools that have been adopted and extended from traditional service-quality frameworks. However, a fresh insight into the investigation of key determinants of Web-based library service quality, with an emphasis on how library customers perceive service quality, has much to offer. Key determinants were identified, and contributed to the development and empirical testing of a proposed conceptual model of service quality that encompasses environment, delivery, and outcome quality. Unlike the disconfirmation approach, the performance-only measure was used. Participants included postgraduates and academic staff from four research intensive universities in Malaysia. Exploratory factor analysis and confirmatory factor analysis using structural equation modeling was carried out in order to develop and validate a measurement model for Web-based service quality, which included three second-order dimensions and eight first-order dimensions. Insights into the conceptualization of Web-based library-service quality as a multidimensional hierarchical construct are provided. The emergence of specific determinants specific to the Web services supports the notion that measurement of electronic-service quality is different from traditional services, though they may share some common factors.  相似文献   

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The paper proposes and describes a framework for academic library quality to be used by new and more experienced library practitioners and by others involved in considering the quality of academic libraries' services and provision. The framework consists of eight themes and a number of questions to examine within each theme. The framework was derived from a detailed content analysis of two major sources of information: the content of a recent book on quality and academic libraries edited by the author; the content of the journal articles, books and conference proceedings identified for the various literature reviews included in the book. To illustrate the development of the framework, some of the main activities, processes, and issues defined within each theme are described, and extensive references from the literature are included.  相似文献   

19.
Constructing home pages for World-Wide Web access has become a major activity in academic health sciences libraries. At the Northwestern University, Galter Health Sciences Library staff are creating the library's new health information system using Web resources and integrating them with existing library systems-NUmed (OVID MEDLINE) and LUIS/NUcat (NOTIS). Development of Web pages, including selection and organization of electronic information, has become the building process for the electronic library. Selection, organization, design, and construction are important factors in the creation of an efficient and useful information system. Using resources like the World-Wide Web and tools like Netscape, library staff are designing an interface, defining policies and guidelines, and creating the tools that will give users easy access to local and international electronic, scholarly information resources. In this paper, the process used at Northwestern is shown as a model of an electronic health sciences library for the twenty-first century.  相似文献   

20.
As academic libraries create online learning objects, it is important to consider whether such resources actually reach and answer the questions of intended users. This study considers three points of inquiry for one academic library: How its users make their way to the library's tutorials; user preference for searching or browsing for resources, when given both modes of access; and the kinds of online learning objects or tutorials users are seeking. A close examination of Web analytics and users’ search terms within the tutorials interface helped to illustrate patterns of access and highlighted users’ needs for tutorials and online learning objects.  相似文献   

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