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1.
The aim of this investigation was twofold: (a) drawing from communication privacy management theory, we wanted to examine the associations between instructors’ ineffective communication (i.e., inappropriate conversations, amount of disclosures) and student communication satisfaction; and (b) we wanted to determine if students’ positive perceptions of instructor nonverbal immediacy mediated the negative influences of instructors’ inappropriate conversations and amount of disclosures on student communication satisfaction. Overall, students reported lower levels of communication satisfaction when instructors engage in inappropriate conversations and frequent disclosures. Based on results, we also concluded that instructor nonverbal immediacy maintains students’ communication satisfaction even when instructors engage in inappropriate conversations or disclose too frequently.  相似文献   

2.
《Communication monographs》2012,79(3):307-355
Six themes of physicians' relational communication were hypothesized to predict patients' satisfaction and compliance, to relate to strategies used by physicians to gain compliance, and to relate to frequency of physician‐patient contact. Telephone interviews with 234 adults who had seen a primary care physician within the previous six months confirmed that perceived relational communication was strongly related to affective, cognitive, and behavioral satisfaction. More expressions of receptivity, immediacy, composure, similarity, and formality and less dominance by the physician were associated with greater patient satisfaction. Only perceived similarity related to patient‐reported compliance. Several relational message themes were associated with physicians’ use of 17 verbal compliance‐gaining strategies. More prior contact also was associated with more perceived use of immediacy and receptivity messages by the physician and with more satisfaction. Finally, satisfaction was modestly correlated with compliance.  相似文献   

3.
Reciprocity and accommodation theories were applied to communication between supervisors and subordinates. It was reasoned that supervisors and subordinates informally (and not necessarily consciously) negotiate communication styles with each other which become significantly correlated over time. It was hypothesized that the supervisors’ Socio‐Communicative Style and the subordinates’ Socio‐Communicative Orientation would be positively correlated with each other and both would predict the subordinates’ perceptions of the supervisors’ credibility, attractiveness, and the subordinates’ general attitude toward the supervisor and communicating with that supervisor. The results were consistent with the hypotheses.  相似文献   

4.
Nonverbal expectancy violations theory holds that positive violations produce more favorable communication outcomes than conformity to expectations, while negative violations produce less favorable ones, and that reward characteristics of the communicator mediate the interpretation and evaluation of violations. The factors affecting expectancies and the consequences of violating them are reviewed and compared to other models (discrepancy‐arousal, arousal‐labeling, arousal‐valence, sequential functional) employing similar assumptions and mediating variables. An experiment extending the model domain to immediacy violations and to interactions with familiar as well as unfamiliar others had friend and stranger dyads (N=82) engage in discussions during which one member of each pair significantly increased immediacy, significantly reduced it, or conformed to normal levels. Nonimmedicacy violations produced lower credibility ratings than high immediacy or conformity to expectations for both friends and strangers. Nonimmediacy was interpreted as communicating detachment, nonintimacy, dissimilarity and more dominance than normal immediacy, while high immediacy expressed the most intimacy, similarity, involvement and dominance. Implications for the role of ambiguity in violations are discussed.  相似文献   

5.
This study examined the extent to which the amount and quality of work‐related information employees received was associated with the quality of their relationships with peer co‐workers and their immediate supervisors. Results indicated that supervisor–subordinate relationship quality was positively related to both the amount and quality of information employees received from their immediate supervisor. In addition, employees’ proportions of information peer relationships were negatively related, and their proportions of collegial peer relationships were positively related, to the quality of information they received from their co‐workers. Regression analyses also indicated that the quality of information employees received from their supervisors and co‐workers was positively related to their job satisfaction and commitment to the organization.  相似文献   

6.
The relationship between managers' communication behaviors (openness and nonverbal immediacy) and subordinates' motivation were examined. Wharton MBA candidates were videotaped participating in an organizational simulation to resolve interpersonal conflict. Subordinates completed self‐report measures regarding openness and motivation; independent coders rated managers' nonverbal immediacy behaviors. Analysis indicated that communication openness was positively and significantly related to motivation, while nonverbal immediacy and motivation was slightly related although not significantly. The positive, yet tentative relationship between openness and immediacy, indicated that these variables occur together. Results of the multiple regression reveals that openness was more predictive of motivation, while immediacy had a more indirect impact.  相似文献   

7.

This study examined the relationships between the nonverbal immediacy of physicians and their patients’ satisfaction with them as doctors and overall medical care. Consistent with the results of previous studies in the instructional and organizational communication areas, substantial associations were found in this medical context. Patients who see their physicians as more immediate report more satisfaction with the physician and are generally more satisfied with the medical care they receive. The patients also indicated experiencing less fear of their physician when the physician was more immediate.  相似文献   

8.
The purpose of this research was to examine the effects of hierarchical communication distortion on the task role perceptions of subordinates working in the context of a goal setting program. The study used empirical data collected from junior officers, managers, staff employees (N=32) and their executive supervisors (N=15) in one division of a national insurance company. This sample formed 32 supervisor‐subordinate dyads which were classified as “high” or “low” in hierarchical communication distortion. Subordinates in “high” distortion dyads experienced more role stress in terms of conflict and ambiguity than did subordinates in “low” distortion dyads.  相似文献   

9.
The very strong association of immediacy with positive instructional outcomes has led some to question whether teacher immediacy amounts to anything more than being responsive with students. The present study demonstrates that a measure of teacher immediacy is strongly associated with the Socio‐Communicative Style of the teacher—both the assertiveness and the responsiveness components. It is concluded that it is theoretically justified to teach pre‐service or in‐service teachers to engage in immediate behaviors as means of increasing their communication competence and probably teaching effectiveness. The impact of immediacy observed in the classroom environment is seen as likely to be generalizable to other communication contexts.  相似文献   

10.
The present study examined student perceptions of the instructor's relational characteristics, classroom communication experience, and interaction involvement in courses taken face-to-face and in a video conference context. MANCOVA results showed significant differences between these contexts, with more negative student ratings of instructor immediacy and receptivity; classroom communication connectedness/mutuality, satisfaction, and quality; and interaction involvement occurring in the video conference classroom context than in the face-to-face context. A path analysis modeled the relationships among these perceptions of instructor characteristics, classroom communication experience, and interaction involvement. Based on this model, suggestions for improving student perceptions of the instructor, classroom communication, and interaction involvement in video conference courses are offered.  相似文献   

11.
This study examined the joint effects of a superior’s verbally aggressive behaviors and nonverbal immediacy behaviors on a subordinate’s perceptions of a superior’s credibility. Participants (n = 415) from intact classes were randomly assigned into one of the four experiment conditions simulated by four video segments: use of nonverbal immediacy and verbal aggression, nonuse of nonverbal immediacy and use of verbal aggression, use of nonverbal immediacy and nonuse of verbal aggression, and nonuse of nonverbal immediacy and verbal aggression. The findings indicate that superiors who do not use verbally aggressive messages and who are nonverbally immediate were perceived with a higher level of competence, trustworthiness, and caring than superiors who use verbally aggressive messages and who are not nonverbally immediate. In addition, superiors who use verbally aggressive messages and who are nonverbally immediate were perceived with the lowest level of perceived competence as compared to superiors in the other three conditions.  相似文献   

12.
The purpose of this study is to identify student expectations for course workload and teacher availability and to assess whether teacher nonverbal immediacy influences these student expectations. Based on a sample of 198 students at a large public university enrolled in a required general education hybrid communication course, students were willing to complete more work than the current course requires, which is comparable to other general education hybrid communication courses in the USA. Additionally, students have moderate to high expectations for teacher availability. Student perceptions of teacher nonverbal immediacy were positively correlated with students’ willingness to engage in their learning (reading, writing, speaking), teacher availability expectations, and tolerance for teacher unavailability.  相似文献   

13.
Communication climate and satisfaction with immediate supervision   总被引：1，自引：0，他引：1  
Four factors (reciprocity, feedback perceptiveness, feedback responsiveness, and feedback permissiveness) are related to employees' satisfaction with immediate supervision in this industrial communication field study.  相似文献   

14.
This study examined the relationship between nonverbal immediacy behaviors and liking in marriages. Findings revealed that a spouse's perception of their partner's use of nonverbal immediacy behaviors strongly correlated with how much they liked their partner (r = .67), and was reciprocal within marital dyads. Individuals married one year or less and those married more than 24 years scored highest in perceived spouse nonverbal immediacy and liking for their partners. The relationship between nonverbal immediacy and liking was consistent regardless of marriage duration. Findings support and expand on previous research in relational maintenance, nonverbal immediacy, and affinity seeking communication behaviors.  相似文献   

15.

This study examined the relationship between newly hired employees’ characteristics (i.e., temporary vs. regular employee, superior‐subordinate gender‐dyad combinations), supervisors initial tactics of influence, subordinate communication satisfaction, and quality of leader‐member exchange. Results from 148 (71 temporary) new hires indicated (a) employee characteristics were not significantly related to the leader‐member exchange, (b) supervisors initial use of prosocial influence tactics were significantly and positively related to the quality of leader‐member exchange, and (c) subordinates’ satisfaction with communication was significantly and positively related to the quality of leader‐member exchange.  相似文献   

16.
Approximately 25% of Americans volunteer annually (Bureau of Labor Statistics, 2011). As organizational members, they face uncertainty concerning their roles, their relationships, and their organizations (Kramer, 2004). Volunteers likely face different uncertainty management issues than employees who have been the focus of most previous research. Volunteers have a different psychological contract and different motivations than employees (Rousseau, 1990). This study examined issues of uncertainty management of volunteer members in a particular setting, a community choir. In particular, it found that supervisor and peer communication and other internal factors, such as more preparation time and less difficult tasks, were associated with higher levels of certainty for members of a community choir. In addition, higher levels of certainty and additional external factors such as family support for participation and lack of conflicts were associated with higher levels of satisfaction and identification and a greater willingness to recruit for the organization. Results have implications for improving communication to increase volunteers' certainty and increasing their voluntary participation in organizations.  相似文献   

17.
Using communication accommodation theory as a framework, this study explores and compares communication patterns of international medical graduate (IMG) physicians and United States medical graduate (USMG) physicians in intergroup, interpersonal, and intercultural context. Given that every fourth doctor practicing medicine in the U.S. is an internationally trained physician (AMA-IMG, 2010) an examination of the influence on patient-provider communication involving IMG physician and comparison with USMG physician is warranted. In a national survey of IMG and USMG physicians, the participants self-reported their perceptions of communication behaviors they used during a medical interaction. Although no difference was found between IMG and USMG physicians use of communication accommodation strategies during medical interaction, IMG physicians reported practicing significantly more relational communication than their U.S. counterparts. USMG physicians reported greater difficulty in communication owing to differences in culture than IMG physicians. Implication of findings for patient-centered communication, patient-physician relationship, and communication skills training is discussed.  相似文献   

18.
This study involved players’ perceptions of their coaches’ nonverbal immediacy, assertiveness, and responsiveness. Previously in the classroom setting, Thomas, Richmond, and McCroskey (1994) found that in the classroom setting nonverbal immediacy was positively, moderately correlated to both assertiveness and responsiveness. College students (N = 192) were asked to fill out a questionnaire based on a coach that they had in high school. Players who perceived their coaches as being nonverbally immediate, also perceived their coaches as being responsive, and to a lesser extent, assertive. Future research directions include considering the relationships between a coach's nonverbal immediacy with player motivation and satisfaction.  相似文献   

19.

The purpose of this study was to examine how differences in organizational control expectancies affect superior‐subordinate interaction and relational certainty. Employees (N = 280) from several organizations completed measures of perceived control, attributional confidence, and superior‐subordinate interaction. Results indicated significant relationships between subordinates ‘ work locus of control orientation with relational certainty and superior‐subordinate relationship quality. A large effect was observed between subordinates ‘ report of relational certainty with supervisor and supervisor leadership style.  相似文献   

20.
Patients at a large medical clinic provided data permitting an analysis of the relationships of perceived communication behaviors (nonverbal immediacy, assertiveness, and responsiveness) and source credibility (competence and caring) with perceptions of the confidentiality of their medical records. Perceptions of physicians, nurses, and support staff were employed. The results indicate that patients’ perceptions of the communication behaviors and credibility of physicians, nurses, and support staff are meaningfully related to patients’ perceptions of confidentiality. The problems of actual confidentiality and perceived confidentiality are discussed in relation to the role of communication as part of the problem and a potential part of the solution.  相似文献   

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