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1.
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2.
ABSTRACT

Public libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more. Most of the resources currently available to libraries hoping to get started take a corporate approach particularly as it impacts financial success. The bottom line is that all of us are in the customer experience business, whether we know it or not. It goes to the heart of everything we do – how staff interact with the public and each other, the value libraries provide to a community, even the cleanliness of the restrooms. Additionally, many of those companies that library users experience in their daily lives – health care, insurance, retail – have already jumped on the customer experience bandwagon, overall raising the public’s expectation of what they should experience in libraries. How and where to start? How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support? When building a new library how do you design that building using a customer experience lens? Columbus Metropolitan Library has spent the last 5 years mapping out a customer experience practice, which includes staff training, journey mapping, customer insights, customer engagement training, and library design.  相似文献   

3.
Ronald Gottesman and Harry Geduld (eds.) Guidebook to Film: An Eleven-in-One Reference (New York: Holt, Rinehart &; Winston, 1972 – ,$6.95/3.95)

C. Edward Wall (ed.) Multi Media Reviews Index: 1970 (Ann Arbor, Mich.: Pierian Press, 1971 – $19.50)

Dorothy I. Weil's (ed.) The American Film Institute's Guide to College Film Courses 1971-72 (Chicago: American Library Association, 1972 – $3.50, paper)

Raymond Fielding's The Technique of Special Effects Cinematography (New York: Hastings House, 1972 – $18.50)  相似文献   

4.
Ida Oswald and Susanne Wilson, This Bag Is Not A Toy: A Handbook for The Use of Videorecording in Education For the Professions (New York: Council on Social Work Education, 1972 – (price not known), paper.

Thomas R. Giblin (ed.) Popular Media and the Teaching of English (Pacific Palisades, Calif.: Goodyear Publishing Co., 1972 – $3.95, paper)

Charles Boeckman's And the Beat Goes On: A Survey of Pop Music in America (Washington: Luce, with distribution by David McKay of New York, 1972 – $5.95)

Donald R. Gordon's The New Literacy (Toronto: University of Toronto Press, 1971 – $10.00/2.75/10.00 (hard, paper, microfiche editions)

Jess Ritter and Grover Lewis (eds.) Focus/Media (San Francisco: Chandler, 1972 – $5.00, paper)

Otto Lerbringer (of Boston University's School of Public Communication), Designs for Persuasive Communication (Englewood Cliffs, N.J.: Prentice-Hall, 1972 – $8.95/4.95)  相似文献   

5.
film history     
Kevin Brownlow The War, the West and the Wilderness (New York; Alfred A. Knopf, 1979 – $27.50, hardcover).

Marshall Deutelbaum, "Image" on the Art and Evolution of the Film (New York: Dover Publications, 1979 – $8.95 in paper).

American Theatres of Today, Volumes I and II, by R.W. Sexton and B.F. Betts (New Yorks Architectural Book Publishing Inc., 1927 and 1930 – reprinted at $35.00 in one volume, 360 pages, hardcover).

Picture Palace Architecture in Australia by Ross Thorne (South Melbourne: Sun Books, 1976 – $9.95 in paper from Vestal).

Temples of Illusion by Roger Brett($14.95, paper).

Carol Herselle Krinsky Rockefeller Center (New York: Oxford University Press, 1978 – $17.50 hardcover/ $9.95 paper)

Richard Taylor Film Propaganda: Soviet Russia and Nazi Germany (London: Croom Helm/ New York: Barnes & Nonle, 1979—$25.00)

William Kittredge and Steren M. Krauzer, eds. Stories into Film (New York: Harper & RowP2olophon Books, 1979—price not given, paper)

Richard Dyer Stars (London: British Film Institute, 1979—E2.25, or about $5.00, paper)  相似文献   

6.
Edward Bliss Jr. and John M. Patterson's Writing News for Broadcast (New York: Columbia University Press, 1971 – $13.50)

David Dary's Television News Handbook (Blue Ridge Summit, Pa., Tab Books, 1971 – $9.95)

Bob Thomas' Winchell (Garden City, N.Y.: Doubleday, 1971 – $7.95)  相似文献   

7.
Eileen Sheahan's Moving Pictures: An Annotated Guide to Selected Film Literature With Suggestions for the Study of Film (South Brunswick: A.S. Barnes and Company, 1979 – $9.95 hardcover)

Anthony Slide, Films on Film History (Metuchen, New Jersey: The Scarecrow Press, 1979 – $12.00 hardcover)

Hannah Elsas Miller, Films in the Classroom: A Practical Guide (Metuchen, New Jersey: The Scarecrow Press, 1979 – $12.50)

Roy Pickard, Hollywood Gold: The Award Winning Movies (New York: Taplinger, 1979 – $1 4 .95/$9.95)

Legal and Business Problems of Financing Motion Pictures 1979 (Practising Law Institute, 810 Seventh Ave., New York, N.Y. 10019—$20, paper)

Nancy Allen's Film Study Collections: A Guide to Their Development and Use (New York: Frederik Ungar, 1979—$14.00)

David McNicoll, eds. A Guide to Film and Television Courses in Canada (Canadian Film Institute, 75 Albert Street, Suite 1105, Ottawa, Ontario K1P 5E7 – $6.95)

Film Periodicals: A new journal, Discourse: Berkeley Journal for Theoretical Studies in Media and Culture (P.O. Box 4667, Berkeley, California 94704 – $9.00 for three issues for individuals, $12.00 for institutions, and $18.00 foreign)

Don Allen, ed. The World of Film and Filmmakers: A Visual History (New York: Crown, 1979—$19.95)

Raymond Fielding, comp. A Bibliography of Theses and Dissertations on the Subject of Film: 1916-1979 (Houston, Tx.: University Film Association Monograph No. 3, 1979—$6.50, paper)  相似文献   

8.
Print Media     
James C. Gooddale (comp.) The New York Times Company v. United States: The Pentagon Papers Litigation (New York: Arno Press, 1971 – 75.00 for two volumes)

Robert J. Glessing's The Underground Press in America (Bloomington: Indiana University Press, 1970 – $6.50/2.95, just released in paper)

William L. Rivers' Free-Lancer and Staff Writer: Writing Magazine Articles (Belmont, Calif.: Wadsworth, 1972 – $2.25, tentative price)  相似文献   

9.
ABSTRACT

The institutional repository (IR) can provide a system for digitizing print serials for online delivery and a way to archive and preserve serial content already available online. Organizing serial content in IRs varies based on the architecture of each repository. In this presentation, Kay Teel of the Metadata Department at Stanford University Libraries discussed different approaches IRs use to manage serial content. She gave examples illustrating the inconsistent treatment of serials in the Stanford Digital Repository (SDR) and described a conceptual model for serials in the SDR to provide an improved user experience finding and accessing digital serial content.  相似文献   

10.
ABSTRACT

Librarians and information specialists' involvement during the development of grant applications for external funding can save researchers' time, provide specialist support, and contribute to reducing avoidable waste in research. This article presents a survey of information specialists working for the National Institute for Health Research's Research Design Service within English applied health services research and a scoping review to identify other examples of librarians supporting grant applications. The survey found that support included: verifying proposed research has not already been performed; searching literature to provide background for the project; and advising on or writing systematic review methods. The scoping review found three examples where librarians were involved: in writing sections of the application; conducting reviews, and becoming a co-applicant. We recommend librarians engage with researchers by checking whether search requests are to support an application and by becoming familiar with resources and techniques to support grant proposal development.  相似文献   

11.
Abstract

Academic libraries have increasingly adopted web-scale discovery tools in order to meet the expectations of students who want immediate results, efficient algorithms, and a single search box. As they have become the de facto search tool at many libraries, librarians and patrons alike have been forced to confront the way they think about research processes and in some cases, modulate ingrained habits. In this article, the authors explore student perceptions of efficacy, relevancy, and ease of use of a library discovery tool through a 2017 mixed-methods user experience study conducted at three City University of New York (CUNY) campuses. The results from this user study will be useful to other institutions that already have implemented discovery layers within their library and help inform website design, discovery layer design, and pedagogy. By combining student interviews with a task analysis, the authors were able to learn more about student search behaviors, how they respond to challenges, and what they expect from search tools. Identifying these barriers to student use of the Primo discovery tool has helped us articulate best practices for instruction and interface customization that may address these barriers and has illuminated implications for website integration.  相似文献   

12.
Abstract

There are many types of leadership but little known is parent leadership – how parental skills are applied to the workplace. Libraries depend more on soft skills that facilitate work and advance an organization. How individuals work together in an organization is just as critical as the work they accomplish. This depends on the ability of employees to develop and utilize their soft skills complementing their technical skills and expertise. As leaders focus more on behavior, they may tap into their parenting techniques in order to coach, guide, direct, and resolve conflicts. While a leader may not be able to ground an employee or take away their TV watching privileges, they might find themselves resorting to similar techniques in their management.  相似文献   

13.
ABSTRACT

Hampton Court Palace’s Great Hall located in Surrey, UK, is a magnificent late medieval hall. Its large hammer-beam roof is sumptuously decorated while its walls for the past century have been rehung with Henry VIII’s five-hundred-year-old tapestries illustrating The Story of Abraham, and one of the most internationally significant sets of sixteenth-century tapestries, commissioned for the same hall. This paper presents research which began in 2007, exploring conservation solutions based on evidence-based decision-making, through to successful implementation of measures that conserve these invaluable tapestries without damaging the aesthetic or physical integrity of the Great Hall. The impacts of environmental exposure conditions mapped in detail were assessed to evaluate risk for each tapestry. Next, feasibility studies identified the effectiveness of a range of potential mitigating options to address each local risk, now being incrementally implemented over many years. The research has enabled us to develop, test and deliver permanent interventions that have – when considered together as a holistic management regime – allowed the tapestries to remain in situ. These interventions will continue to be monitored and evaluated for at least a further year to confirm their effectiveness.  相似文献   

14.
Media Regulation     
Clifton O. Lawhorne's Defamation and Public Officials: The Evolving Law of Libel (Carbondale: Southern Illinois Univ. Press, 1971 – $15.00)

Interpreting FCC Broadcast Rules and Regulations: Volume III (Blue Ridge Summit, Pa.: Tab Books, 1972 – $6.95, paper)  相似文献   

15.
SUMMARY

The author provides brief annotated references of basic resources on the “human-animal bond,” the relationship between people and pets (“companion animals”) throughout history. Types of human-animal relationships are very diverse, and the author offers examples of many, including animal-assisted therapies, pet-keeping, and training styles.  相似文献   

16.
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17.
Abstract

Receiving library instruction is essential for first-year students. In many colleges and universities, students enroll in an orientation-type class and receive library instruction. However, at William Paterson University, students taking this class do not have a research-based assignment – a challenge for librarians in making the content meaningful to students. To remedy this situation, the librarians implemented the flipped classroom in which students watched instructional videos prior to their library class and participated in active learning activities in class. This method proved to be an engaging way for students to learn information literacy skills, even in the absence of a graded research assignment.  相似文献   

18.
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19.
Abstract

During the early stages of the COVID-19 pandemic, the College’s library and the office of institutional research & training (OIRT), along with all departments of our college, shifted to working from home (WFH) overnight. This column shares examples from the literature regarding experiences and lessons learned from both the corporate world and academic libraries’ experiences managing teams remotely with technology. Finally, we share how the College’s academic library and OIRT transitioned to working from home during the COVID-19 pandemic with the variety of online tools we already used, but further enhanced during this experience, to communicate and collaborate effectively with our team members.  相似文献   

20.

Key points

  • Technological advances in the amounts of data that researchers generate and use are causing problems for the scholarly communication system.
  • How, when and by whom should quality checks and assurance be integrated into this – already overloaded – ecosystem?
  • This paper outlines the challenges, illustrates some current initiatives and posits possible directions for the future.
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