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1.
《International Journal of Information Management》2017,37(3):99-110
Banks seem to be one of the most business that are really interested in such systems to provide their customers better services as well as to enhance their effectiveness and efficiency. However, the successful implementation of Mobile banking largely depends on the extent of how much customers are fully motivated to adopt it. In fact, over the Jordanian context, the adoption rate of mobile banking is very low and quite few studies that have examined the related issues of mobile banking. Thus, the purpose of this study is to investigate the factors influencing behavioural intention and adoption of Mobile banking by customers of Jordanian banks. The proposed model has assimilated factors from the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) along with trust. Data was collected by conducting a field survey questionnaire completed by 343 participants. The results mainly showed that behavioural intention is significantly and positively influenced by performance expectancy, effort expectancy, hedonic motivation, price value and trust. This study also looking forward to providing the Jordanian banks with applicable guidelines for effectively implementing and designing Mobile banking. Furthermore, research limitations and future directions will be discussed further in the last section. 相似文献
2.
随着金融业的不断开放,我国银行为了打破传统利息业务的束缚开始进行不断的产品创新,寻求新的利润增长点来应对外资银行的挑战。采用固定效应下的GLS法,运用2003—2008年我国12家商业银行的面板数据实证分析了外资银行进入对我国银行产品创新的影响。研究发现,外资银行的进入促进了我国银行的产品创新能力的提高,并且效果显著。另外,我国银行的产品创新能力与经济发展程度、国有银行总资产占银行业金融机构总资产比、不良贷款率和员工薪酬呈正相关,与银行规模呈负相关,与净息差的关系则表现为不显著。 相似文献
3.
An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust 总被引：5，自引：0，他引：5
Hsiu-Fen Lin Author Vitae 《International Journal of Information Management》2011,31(3):252-260
Rapid advances in mobile technologies and devices have made mobile banking increasingly important in mobile commerce and financial services. Using innovation diffusion theory and knowledge-based trust literature, this study develops a research model to examine the effect of innovation attributes (perceived relative advantage, ease of use and compatibility) and knowledge-based trust (perceived competence, benevolence and integrity) on attitude and behavioral intention about adopting (or continuing to use) mobile banking across potential and repeat customers. Based on a survey of 368 participants (177 for potential customers and 191 for repeat customers), this study uses a structural equation modeling approach to investigate the research model. The results indicate that perceived relative advantage, ease of use, compatibility, competence and integrity significantly influence attitude, which in turn lead to behavioral intention to adopt (or continue-to-use) mobile banking. Additionally, by using multi-group analysis with t-statistics, the results found that the antecedents of attitude toward mobile banking differ between potential and repeat customers. The implications for research and practice and future research directions are discussed. 相似文献
4.
Information and communication technology (ICT) developments and trends in recent years have had great impact on the banking sector worldwide. In many developed and developing countries, the use of disruptive innovation technologies has accelerated change in the way banking business is conducted, consumers being swept along with such change. However, in many countries, such as Oman, there are deep routed cultural and religious factors that cause consumers to question the acceptance of such changes. Through the use of a theoretical framework built on technology acceptance frameworks and models, and empirical evidence from key market segments of the Omani banking market, the research explores the factors that influence Omani consumer acceptance of on-line banking. The findings are significant in that trust, usability and perceived quality are deemed key drivers. This is probably not unexpected, however, what is interesting is that the market profile is skewed to middle aged users, with social standing and “herd” mentality does not affect the adoption of the technology. This, combined with the emerging mobile savvy younger generation poses an interesting challenge for the future of the banking sector in Oman and implies a need for the sector to rethink the strategic use of, and approach to, implementation of on-line banking in a way that is complementary to the cultural and ethological dimension of the market. In effect, the banking sector will need to manage the covert tension between technology driving “fast time”, and the Omani culture, religion and tradition demanding face to face “slow time”. 相似文献
5.
以上市公司的长期银行借款为基本关系,构建银行共同贷款网络,运用复杂网络理论,对比研究了2000年和2009年的网络特征,发现:①非国有大型商业银行首先是争夺国有大型商业银行的市场,而不是自身的相互争夺;②全国股份制商业银行,虽然在上世纪90年代已相继成立,但业务开展并不好,但在样本期间,业务发展相当迅速,形成仅次于国有大型商业银行的中心节点,与国有大型银行共同形成银行系统的核心集团;③虽然国有大型商业银行仍是整个银行系统的中心,但中心地位已有所下降,对整个银行系统的影响力也显著下降,且各国有大型商业银行的影响力已趋于一致,专业性界限已非常模糊;④银行间,特别是居于核心集团的银行之间的共同客户越来越多,银行间接触更加频繁,这不仅是银行间竞争的加剧,同时银行间信息的分享和风险的分担都加强了。 相似文献
6.
随着信息技术的发展,电子银行也随之得到了前所未有的发展,目前已经成为现代银行最重要的组成部分。就国内情况来看,电子银行近年也得到了迅速发展。但是,处于国内银行第三梯队的城市商业银行,尽管得益于近几年国内金融市场的有利形势而得到快速发展。但就其整体而言,其竞争力依然很弱,而其电子银行发展更是滞后,这已经无法满足激烈的市场竞争需要。因此,城商行需要清醒认识到电子银行对其自身转型与生存的重要性,找出自身差距,并采取积极措施,不断完善其电子银行的发展,来满足其发展的需要。 相似文献
7.
在激烈的市场竞争下,中间业务成为各家银行重点发展方向。城市商业银行作为国内银行业的第三梯队,也十分重视中间业务的发展,并作为发展战略之一。尽管城市商业银行在各方面均落后于国内先进银行,但城市商业银行希望通过大力发展中间业务来提高自身的竞争能力和可持续发展能力。本文对国内各类型银行中间业务发展进行了对比分析,针对城市商业银行的自身特点,分析了其中间业务发展滞后的原因。在此基础上,提出了适合城市商业银行中间业务发展的对策建议。 相似文献
8.
中国成为WTO的正式成员后，将逐步开放金融市场。外资银行的进入必奖对中国银行业产生巨大影响。中国银行业应制定正确的人才战略，培养高素质人才群体，建立有利于人才充分发挥作用的激励机制，才能在变革中保持良性发展。 相似文献
9.
Mobile information services have revolutionized business models and service delivery methods by facilitating consumer access to information and order placement via mobile apps. In developed markets, mobile banking (m-banking) and mobile payment (m-payment) applications have replaced text-based mobile services. However, extant research has not addressed these mobile financial services apps (MFSAs) adequately from the perspective of consumer behavior. Thus, the present study developed and tested a series of hypotheses related to the antecedents of perceived value of MFSA use; it also examined how such use affects the development of customers’ overall relationships with banks. Our hypotheses were tested using two samples (N = 992; N = 524) comprising different types of MFSA end-users in one of the leading countries in digital banking, Finland. The results supported most of the hypotheses and revealed that self-congruence and new product novelty are the principal drivers of perceived MFSA value. In addition, the findings show that the perceived value of MFSAs yields strong positive effects on customers’ overall satisfaction and commitment to their bank. The present study’s key managerial implication is that banks’ investments in developing MFSAs result in improved relationships with customers and increased business. 相似文献
10.
As we can see in recent studies on mobile banking, there is an increasing number of papers addressing this new technology. Mobile banking contributes to the quality of life of people living in both developed countries, and also in emerging economies. In this context, we develop this paper in order to compare the determinants of mobile banking use between respondents from two countries with different levels of development: Brazil and the United States. Our theoretical model includes six variables as determinant factors of mobile banking use. In order to analyze path coefficients and test the six hypotheses, we employed a structural equation model. We also employed a quantitative test (multi-group analysis) to analyze the difference of path coefficients between the models of the two countries. The main results indicate similarities among the perceptions of the respondents that participated in the survey, but differences in coefficient magnitude. 相似文献
11.
The global spread and use of internet and mobile contributed to the development of digital payments and baking. There is a lack of research which provides comprehensive synthesis and analysis of factors affecting the use and adoption of digital banking and payment methods in GCC countries. Thus, the aim of this paper is to provide a comprehensive literature review and perform weight and meta-analysis. By reviewing 46 studies, it was found that best predictors for digital payment and banking adoption in GCC countries are trust, perceived security and perceived usefulness. Based on the extensive literature review, the conceptual of factors affecting adoption digital banking and payment methods in Gulf countries model was proposed, which will set agenda for future research. Practitioners will be able to use the findings from this study to improve adoption and quality of digital banking and payment services 相似文献
12.
在3G的发展进程中,移动流媒体业务是其中最重要的一项。介绍了流媒体技术,分析了移动流媒体业务发展中存在的问题,提出了解决问题的办法。 相似文献
13.
Mobile banking is one of the most promising technologies that has emerged in recent years and could prove to have considerable value to both banks and customers. Thus, this study recognises the need to test the main factors that could predict the use of mobile banking as well as how using such a system could contribute to both customer satisfaction and customer loyalty. The conceptual model of this study combines two models (i.e. UTAUT2 and the D&M IS Success Model). A questionnaire survey was conducted to collect the required data from convenience sampling of Saudi bank customers. The main factors – performance expectancy, price value, facilitating conditions, hedonic motivation, habit, system quality and service quality – were found to have a significant impact on actual use behaviour. This study was cross-sectional, therefore future studies should implement longitudinal studies in order to re-collect the findings. Further, this study adopted convenience sampling of Saudi M-Banking users. This may adversely impact the issue of generalisability to the whole population. The gap in the M-Banking literature in Saudi Arabia would be bridged by proposing a comprehensive conceptual model that scrupulously clarifies the use of M-Banking from the perspective of Saudi users. Furthermore, this study would consider the adoption of numeric data in order to inferentially analyse them using SEM. This in turn would assist in generalising the findings to the whole Saudi population. 相似文献
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15.
Understanding the main determinants of Internet banking adoption is important for banks and users; our understanding of the role of users’ perceived risk in Internet banking adoption is limited. In response, we develop a conceptual model that combines unified theory of acceptance and use of technology (UTAUT) with perceived risk to explain behaviour intention and usage behaviour of Internet banking. To test the conceptual model we collected data from Portugal (249 valid cases). Our results support some relationships of UTAUT, such as performance expectancy, effort expectancy, and social influence, and also the role of risk as a stronger predictor of intention. To explain usage behaviour of Internet banking the most important factor is behavioural intention to use Internet banking. 相似文献
16.
Nicoletta Corrocher 《Research Policy》2006,35(4):533-544
This paper examines the determinants of adoption of Internet banking among Italian retail banks. In particular it aims at investigating the nature of Internet banking in relation to traditional banking activity. In doing so, the paper analyses the role of firm-specific and market-specific characteristics in affecting the decision to provide financial services via the Internet. The empirical analysis indicates that the adoption of Internet banking depends upon the characteristics of traditional banking activities, particularly in terms of existing networks of distribution and existing customers. First, banks with high branching intensity adopt more slowly than banks with a few branches in place. Second, adoption is negatively affected by the existence of a large customer base, once we control for assets. An important consequence of this is that the provision of financial services over the Internet is a strategy directed more at attracting new customers than at strengthening the relationship with existing ones. 相似文献
17.
基于企业科技创新提质增效的现实需要,深入探究银行业竞争如何影响企业科技创新效率。以2010—2019年我国29个省份规模以上工业企业为样本,采用中介效应分析模型实证检验银行业竞争与企业科技创新效率之间的内在联系,并从银行业结构性竞争、产业结构优化水平两方面进行异质性检验,识别出以信贷配置为中介渠道的作用机制。研究发现：银行业竞争通过降低信贷成本、增加信贷供给和优化信贷结构来提高企业研发投入,形成企业创新投入的规模效应,同时通过增强银行对创新项目的筛选能力和创新风险偏好,激励企业提升创新产出质量,带来创新的学习经验曲线效应,从而提高企业的科技创新效率;且这一机制在产业结构优化水平高的地区作用更为显著,同时股份制商业银行对提高企业科技创新效率发挥作用更强。基于研究结论,分别从国家、企业和地方政府层面得到的政策启示为：大力发展股份制银行,鼓励银行业适度竞争;完善企业内部创新激励机制,打造创新型企业;加强金融支持,加快培育现代产业体系。 相似文献
18.
Tiago Oliveira Miguel Faria Manoj Abraham Thomas Aleš Popovič 《International Journal of Information Management》2014
Mobile banking (mBanking) enables customers to carry out their banking tasks via mobile devices. We advance the extant body of knowledge about mBanking adoption by proposing a model for understanding the importance and relationship between the user perception of mBanking, initial trust in mBanking services, and the fit between the technology and mBanking task characteristics. We synergistically combine the strengths of three IS theories – task technology fit (TTF) model, unified theory of acceptance and usage of technology (UTAUT), and initial trust model (ITM). The model was tested in a study conducted in Portugal, one of the European Union (EU) countries with the highest mobile phone adoption. Based on the sample of 194 individuals we applied partial least squares (PLS) to test the conceptual model propose. The path significance levels were estimated using the bootstrapping method (500 resamples). The study found that facilitating conditions and behavioral intentions directly influence mBanking adoption. Initial trust, performance expectancy, technology characteristics, and task technology fit have total effect on behavioral intention. The paper offers valuable insights to decision-makers involved in the implementation and deployment of mBanking services. For researchers, the paper highlights the usefulness of integrating TTF, UTAUT and ITM in the development of a decision support framework to study the adoption of new technologies. 相似文献
19.
以中国金融市场的逐步开放为背景,选取4大固有银行与10家股份制银行作为研究对象,利用1996-2005年间面板数据(panel data)建立一阶差分模型,就外资银行进入对我国不同所有制银行的利润率、净利息收入率、管理费用率、非贷款收益率、抗风险能力等5个方面的影响进行了比较分析.实证结果表明:总体上看,外资银行进入具有一定的技术溢出效应和"鲇鱼效应",促进了我国银行业经营成本的下降和经营绩效的提高,但对我国银行业抗风险能力的影响并不显著;就利润率指标而言,外资银行进入对股份制银行的冲击要大于4大固有商业银行. 相似文献
20.
系统总结深圳借助互联网金融缓解科技初创企业融资困境的五种模式,旨在完善金融市场体系、打破银企信息不对称。 相似文献