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1.
ABSTRACT

Depending upon the context and how institutions employ it, the term document delivery can mean several things. In some cases, it refers to access of articles via commercial vendors or via full-text databases. Yet for others, it may be a delivery of physical items (such as library books) directly to the faculty member's department or office. For the University of Florida Smathers Libraries, document delivery is a unique service unit administered under the Interlibrary Loan operation, and it is through this element that the distance learning service component was created. The intent of this article is to present a view of a distance learning service model that interlibrary loan and other librarian practitioners may find beneficial when considering the establishment of such a service.  相似文献   

2.
ABSTRACT

From Jan.-April 1996, the University of Evansville Libraries compared the EBSCODOC and CARL UNCOVER document delivery services in the context of fulfilling article requests that were not completed using the OCLC/ILL subsystem as well as in providing “rush” service. Both services had comparative strengths and weaknesses. EBSCODOC's strength was its comprehensiveness; its weakness was speed of delivery. CARL UNCOVER's strength was the speed and reliability of delivery; its weakness was a 41% rate of fulfillment. Recommendations include further testing of full-text document suppliers in order to identify the best service or services to completely meet the needs of academic libraries.  相似文献   

3.
SUMMARY

CISTI, the Canada Institute for Scientific and Technical Information, is one of the world's largest document delivery suppliers, and was among the first to be fully automated. The revolutionary Intel-liDoc system, developed during the years 1993 to 1995, provided for end-to-end automation of the document delivery process, which has enabled CISTI to improve its service and accommodate growth. From the beginning Ariel was, and remains, an integral part of IntelliDoc. This article describes how Ariel has been integrated into IntelliDoc and into CIS-TI's services, showing the benefits to CISTI and to its clients.  相似文献   

4.
《图书馆管理杂志》2013,53(3-4):531-540
Abstract

Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop.  相似文献   

5.
ABSTRACT

Electronic document delivery has gained popularity over the past several years. While Ariel has become the standard software used to transmit articles between libraries, its features are limited in the ability to provide articles to distance learning students. This article discusses some of the benefits of using DocMorph, a free service offered by the National Library of Medicine. DocMorph converts many standard file formats into pdf files. DocMorph can also be used as a workaround for Ariel's current lack of support for smtp authentication.  相似文献   

6.
Summary

Academic libraries traditionally provide document delivery services to the campus-based community. Academic fee-based information services accept document requests from corporate, industrial, and professional clients who are willing to pay for a value-added service that includes rush handling, delivery to a third party, or locating an item with a vague citation. The Purdue University Libraries' Technical Information Service (TIS) has grown into a successful venture by developing staff with specialized skills to identify, locate, obtain, and distribute increasingly difficult document orders with short turnaround times. There are advantages to the parent academic library, especially the Interlibrary Loan (ILL) unit, in having a fee-based service to which time-consuming, unusual or expensive requests can be referred. With the potential to increase these advantages comes the need to define clearly the respective roles of these units.  相似文献   

7.
Abstract

This article explores the history of Catholic women's colleges and former women's colleges in the United States, with specific focus on student life in the mid-twentieth century. In the peak year 1956-1957, 42,900 young Catholic (and sometimes non-Catholic) women attended about 116 colleges, a significant proportion of the higher educational sector. These colleges helped acculturate many children of Irish, German, Eastern European and Italian families to middle-class American society, at the same time creating a specifically female and Catholic culture on the college campuses. This culture, which was characterized by the ideals of femininity, religion, and service, can be reconstructed through materials in the college archives: for example, through minutes of faculty committees and student organizations, records of college events, photographs, audio-visual material, scrapbooks, catalogs, and student publications. The archives of Catholic women's colleges are important in that they document a little-studied area of American life- Catholic women's culture-and furthermore show how it has changed and evolved up to the contemporary period.  相似文献   

8.
Summary

Given the diverse nature of most academic reference units, agreement in service philosophy is not always possible and seldom occurs on its own. When conflicting philosophies coexist within the same reference department, library users may receive various levels of service from different individuals. This can be confusing and disappointing to users. In order to provide service which is consistent in nature and scope, individuals within the department staff must embrace the same or very similar service philosophy. It is the role of the department chair to lead the unit toward a service philosophy which all members of the department can embrace. The overall nature of this philosophy, while reflecting the library's mission and existing resources, should be based primarily upon the department's shared values. Discovering these values can be an exciting and informative process.  相似文献   

9.

A generation of broadcasters has grown up without a firsthand knowledge of the now‐out‐of‐print FCC “Blue Book.” Mr. Meyer's personal overview of the content and effects of this document will be followed by a future article on “Reaction to the ’Blue Book’.” It is accepted that any one individual's summary of a controversial document will itself be controversial. Richard J. Meyer is Assistant Professor and Director of Educational TV at the University of Wichita, and wrote the MA thesis on which this article is based under the direction of Professor Stanley Donner at Stanford University. He also has worked in broadcasting at stations KZSU, KSAN‐TV and KQED (TV).  相似文献   

10.
ABSTRACT

Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and research services, usually on a cost-recovery basis. A client satisfaction survey is one method of evaluating a fee-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain the most benefit and insight from the survey's results, the survey must be carefully planned and implemented. Compiling, Interpreting, and reporting the results are equally important. Finally, the staff modifies or improves services based on the survey results.  相似文献   

11.
《The Reference Librarian》2013,54(85):91-100
SUMMARY

Q and A NJ is New Jersey's virtual reference service. Available 24 hours a day, seven days a week, and free to all New Jersey residents, the service provides online reference assistance in real time from librarians across the state. New Jersey was the first state in the country to offer such service. This article looks at the history of the service, what it's like to be a virtual librarian, and presents a brief survey of the librarians participating in Q and A NJ.  相似文献   

12.
《The Reference Librarian》2013,54(73):281-292
Abstract

Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians.

This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals.  相似文献   

13.
Abstract

Librarians today are faced with many choices when acquiring information and directing their users to the sources they need. This is most evident with serials. The choices have become more confusing with new options requiring libraries to determine what a full text purchase actually buys, how to be sure users can identify the material needed, and then how to acquire the actual material in the most appropriate media. Providing access by the piece is a valid solution that can help lead to the transition to full text online journals. This article critiques the use of the British Library Document Supply Centre's “inside” service and its use at the University of Illinois at Urbana-Champaign Library (UIUC). The article concludes with a review of the components of a good document delivery system.  相似文献   

14.
《The Reference Librarian》2013,54(95-96):99-112
  相似文献   

15.
《The Reference Librarian》2013,54(75-76):235-244
Summary

Library personnel encounter angry library users regularly at various service points. Unpleasant incidents are detrimental to library staff attitudes and morale, and may have a lasting effect on the library staff member. This article describes techniques to lessen the impact of an emotional outburst of a library user and decrease the library staff member's recovery time from the incident.  相似文献   

16.
《The Reference Librarian》2013,54(85):169-180
SUMMARY

Libraries support a number of instructional programs, including the use of individualized instructional sessions. Research consultations offered by the Mississippi State University Libraries are individualized research sessions designed to meet the information needs of the user or client. Sessions may provide basic information for undergraduates, advanced searching techniques for pre-dissertation graduate students, or serve as an overview of related resources for new faculty. Information concerning the structure and performance expectations for the service is discussed. Data from a year's use of the service are analyzed to identify the client base and to explore successful marketing strategies for the service.  相似文献   

17.
SUMMARY

Jacksonville State University's Cole Library implemented electronic course reserves in 2002. As with any new service, a marketing plan was prepared to ensure success. This article details the methods used to market the new service to the faculty and students at JSU. Included is a discussion of some unexpected benefits of the marketing effort and how to address resistance to the change from a traditional print service to an electronic service. This article will help fill a gap in the literature by describing one library's attempt at marketing electronic reserves to ensure a smooth transition from traditional reserves to electronic.  相似文献   

18.
《Public Services Quarterly》2013,9(2-3):127-142
Abstract

The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became “Ask a Librarian.” Slightly over one year later, the library joined the University of Texas System's “Ask a Librarian” service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study.  相似文献   

19.
Abstract

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site.  相似文献   

20.
50 Years of Japanese Broadcasting (NHK Radio &; TV Culture Research Institute, 1-10, Atago-cho, Minato-ku, Tokyo, Japan&;mdash;5,000 yen or $17.00 which includes airmail postage)

Gertrude Joch Robinson's Tito's Maverick Media: The Politics of Mass Communication in Yugoslavia (Urbana: University of Illinois Press, 1977&;mdash;$12.95)

Mie Berg, et al., eds. Current Theories in Scandinavian Mass Communication Research (GMT, Postbox 97, 8500 Grenaa, Denmark &;mdash;90 dkr, or about $15.00 or L9)

Nordicom: Bibliography of Nordic Mass Communication Literature. Editions are available for both 1975 and 1976, and each is in two parts: the document list and the index. The document list (about 100 pp. in each case

The List of Works on Mass Communication by Scandinavian Scholars in English (1976, revised edition, 21 pp.)

R.T.B.'s Studies in Radio -Television no. 28, “Local and Community Radio” (Bureau d'Etudes R.T.B., 1040 Brussels, Cite RTB, Local 10M25, Boulevard A. Rayers, Belgium)

Eulalio Ferrer's Por el Ancho Mundo de la Propaganda Politica (The Wide World of Political Propaganda) (Ediciones Eufesa, Apartado Postal 1945, Mexico 1, D.F.&;mdash;$40.00)

Benno Signitzer, et al. Massenmedia in Osterreich (Mass Media In Austria) (Internationale Publikationen, Altmannsdorferstr. 154-156, A- 1232 Vienna, Austria&;mdash;about $21.00)

Benno Signitzer, et al. Materialien Zu Massenmedien in Osterreich' (Department of Mass Communication, University of Salzburg, Austria&;mdash;about $3.20  相似文献   

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