共查询到20条相似文献，搜索用时 515 毫秒
1.
《The Reference Librarian》2013,54(75-76):235-244
Summary Library personnel encounter angry library users regularly at various service points. Unpleasant incidents are detrimental to library staff attitudes and morale, and may have a lasting effect on the library staff member. This article describes techniques to lessen the impact of an emotional outburst of a library user and decrease the library staff member's recovery time from the incident. 相似文献
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《The Reference Librarian》2013,54(75-76):245-252
Summary This paper proposes that encounters with problem patrons and reader rage will continue to increase. In order for the library and its staff to survive they must adhere to some basic ideas including acknowledging that a problem exists, creating a code of conduct, hiring and training staff for the task, and providing them ways to deal with the problems and the stress. 相似文献
4.
《Journal Of Access Services》2013,10(3-4):119-125
ABSTRACT The article describes a partnership between two of the libraries at the University of California, San Diego (UCSD) through which two staff in one library worked part-time at the other during the summer of 2006 in order to maximize staffing efficiency among the units, as well as to realize professional development-related goals for the staff involved. The author outlines challenges faced by the project's coordinators, outcomes for the two UCSD libraries, and recommendations for other libraries experimenting with similar staff rotation projects. 相似文献
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Elizabeth Kiscaden Michele Spatz Susan M. Wolfe Molly Knapp Erica Lake 《Journal of the Medical Library Association》2021,109(2):267
Objective:In 2018, the Network of the National Libraries of Medicine (NNLM) launched a sponsorship program to support public library staff in completing the Medical Library Association''s Consumer Health Information Specialization (CHIS). The objectives of our study were to: (1) determine whether completion of the sponsored specialization improved ability to provide consumer health information; (2) identify new health information services, programming, and outreach activities at public libraries; (3) investigate benefits of the specialization; and (4) determine the impact of sponsorship on obtaining and continuing the specialization.Methods:We used REDCap to administer a 16-question survey in August 2019 to 224 public library staff who were sponsored during the first year of the program. We measured competence in providing consumer health information aligned with the eight Core Competencies for Providing Consumer Health Information Services [1] as well as new activities at public libraries, benefits of the specialization to public library staff, career gains, and the likelihood of continuing the specialization based on funding.Results:More than 80% of 136 participants reported an increase in core consumer health competencies, with a statistically significant improvement in mean competency scores after completing the specialization. Ninety percent of participants have continued their engagement with NNLM, and more than half offered new health information programs and services. While more than half planned to renew the specialization or obtain the Level II specialization, 72% indicated they would not continue without NNLM sponsorship.Conclusions:Findings indicate that NNLM sponsorship of the CHIS specialization was successful in increasing the capacity of public library staff to provide health information to their communities. 相似文献
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《The Reference Librarian》2013,54(75-76):83-90
Summary Evening staff members of the Research and Information Services Department (RISD) at the North Carolina State University (NCSU) Libraries have recently noticed an apparent increase in the use of the library by people perceived to be mentally ill. RISD staff members have found themselves in some ways unpreparedtorespond comfortably to this change. This paper, a case study, proposes reasons for this increased visibility of mentally ill people, and describes the challenges the staff members faced and how they overcame them. The RISD staff members acquired the knowledge and confidence they need to work with mentally ill people through communication among colleagues, review of the literature, and staff training. 相似文献
7.
《Legal Reference Services Quarterly》2013,32(1-2):19-40
Summary Front-line library staff members often encounter “problem patrons” —those patrons who put others in fear for their own physical security, whether or not that fear is ultimately justified. This article identifies the risks and suggests some precautions, including: defusing anger at the service points through improved interpersonal communication techniques and staff training, drafting policies and procedures to help guide staff as they deal with incidents, and improving the security of library buildings. Legal issues surrounding library security also are examined. 相似文献
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Abstract This article provides a distillation or summary of the copyright, fair use and permissions-seeking information needed by busy library staff that work with electronic reserves. The recommended resources section lists useful books and websites. This article provides a distillation or summary of the copyright, fair use and permissions-seeking information needed by busy library staff that work with electronic reserves. The recommended resources section lists useful books and websites. 相似文献
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Beverly Murphy Richard A. Peterson Hattie Vines Megan von Isenburg Elizabeth Berney Robert James 《Medical reference services quarterly》2013,32(4):379-393
ABSTRACT This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to “on call” status, technical services staff were added to the schedule, and core competencies and procedures were refined. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):65-74
Abstract Many new ILL department heads are often new to supervision, and in addition to the challenges of managing a busy ILL service, new managers must also learn how to best supervise their most valuable resource—their staff. Supervising others can be one of the most daunting tasks a librarian has to face. Real-world strategies for hiring, motivating, and evaluating talented staff are discussed, along with practical guidance on budgeting, determining ILL costs, and quantitatively measuring ILL activity. 相似文献
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《College & Undergraduate Libraries》2013,20(2):43-51
ABSTRACT In August, 1992, during a two-week hiatus between summer school and fall semester, Illinois State University's Milner Library suffered an arson fire. Nine days later, the library opened its doors and offered complete services. Although recovery was quick and damage minimal, staff learned the value of what may prove useful to others: revising disaster plans, taking proactive steps to secure building safety, on-going staff training, and jointly planning recovery actions with maintenance personnel. 相似文献
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《Public Library Quarterly》2013,32(3-4):113-125
SUMMARY When the symptoms of a possible sick building syndrome appeared in a library building more than twenty years ago, it was thought that the situation could be easily fixed. Instead, we are still managing a problem building although extensive work has been done and much progress has been made to moderate the physical reactions of staff and building users. Looking after the well being of our staff has been the primary motivation. 相似文献
13.
ABSTRACT Faced with increased demand from student and faculty for a speedier and more user-friendly method of obtaining materials from other institutions, the interlibrary loan (ILL) department sought to implement a management system which would accomplish the task. Students wanted remote interconnectivity to the system and staff wanted increased workflow efficiency, reduced paper work, and better data management. This paper focuses on Washington College's experience in selecting and implementing an interlibrary loan system, which would enhance student satisfaction as well as that of the library staff. 相似文献
14.
《The Reference Librarian》2013,54(59):139-146
Summary New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described. 相似文献
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《Legal Reference Services Quarterly》2013,32(1-2):233-251
SUMMARY This article looks at what law librarians are doing to support law school administrative and staff offices. The history of academic law libraries explains why this area of public services has been slow to develop. The article then discusses the type of services currently provided, including researching alumni for the alumni development staff, developing content for law school Websites, and serving on/assisting law school committees. The article concludes with a discussion of the costs and benefits of expanding services to these offices. 相似文献
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《期刊图书馆员》2013,64(3-4):407-422
Summary Migrating from one automated system to another has become a common experience in libraries. Such a migration is as great a change for serials staff as implementing the library's first automated system. It involves conversion or re-entry of data, alterations in workflow, changes in system “philosophy,” and a lot of relearning. Much of the success of the process depends on staff training. This workshop offered practical ideas and suggestions for training serials staff to deal with a new system and the transition process. The emphasis was on practical steps to help with the migration process from initial planning through implementation and on to daily operations under the new system. 相似文献
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ABSTRACTChanges and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within the library environment was achieved through committed leadership, with staff agreeing on shared values and goals and applying the university mission. All staff were responsible for seeking solutions to challenges and becoming autonomous in their professional development and training. Overall, in a Single Service Point model, service efficiency, excellence, and quality increased through staff teamwork, contribution, and collaboration. 相似文献
18.
Dana V. Lema 《Medical reference services quarterly》2013,32(4):449-453
ABSTRACTThe types of information required by hospital and clinical staff can be greatly influenced by the geography and culture of the area in which they operate. In some situations, information must be acquired from sources that fall outside the traditional provisions of a medical or reference library. This article provides examples of the unique information needs of clinical staff serving a primarily Native Alaskan and Native American clientele in Alaska. It also presents sources and personnel utilized to meet those information needs outside of traditional reference sources. 相似文献
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Abstract An eBay auction of donated or withdrawn books is another way to raise money for libraries. Because the process is labor-intensive, it is best suited to volunteers rather than salaried staff. The article describes the process used by one Friends of the Library group. 相似文献
20.
《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):153-180
Abstract In spring 2006, 404 medium-sized academic libraries participated in a survey to determine their reference-staffing practices. A medium-sized academic library is one affiliated with a bachelor's degree granting institution where the FTE enrollment is 3,000-9,999. Libraries reported their type of service model, number of questions asked, number of staff, variety of service points, types of staff utilized, hours and other factors used to make staffing decisions. What are the staffing practices in reference departments at medium-sized academic libraries? How many reference and non-reference librarians are scheduled to work at reference service points? How many questions are typically asked during a week? Are students or support staff utilized? What type of model is most prevalent-one central desk with one librarian, several distributed desks with one or more staff members, a tiered service model or something else? What factors do reference managers consider when determining the hours and types of staff scheduled? These questions, and more, are explored in this report. 相似文献